{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,1]],"date-time":"2026-05-01T02:18:38Z","timestamp":1777601918683,"version":"3.51.4"},"reference-count":80,"publisher":"Emerald","issue":"5","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025,12,12]]},"abstract":"<jats:sec>\n                    <jats:title>Purpose<\/jats:title>\n                    <jats:p>In the contemporary business environment, organizations continue to increase their application of generative AI (GenAI) to enhance efficiency and productivity. Therefore, it becomes important to understand the impacts of GenAI on employees\u2019 behaviors and organizations\u2019 outcomes. In this research, we examine the impact of employee experience with GenAI on knowledge sharing, organizational resilience and agility and the role of emotional intelligence as a mediator.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Design\/methodology\/approach<\/jats:title>\n                    <jats:p>The data gathered from 272 employees in various organizations using Qualtrics were analyzed through structural equation modeling to address questions about how employee experience with GenAI influences knowledge-sharing behavior within organizations. Additionally, it examines how knowledge sharing and resilience mediate the relationship between employee experience with GenAI and agility and how emotional intelligence moderates the relationship between employee experience with GenAI and its outcomes.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Findings<\/jats:title>\n                    <jats:p>The findings indicate that GenAI is not just a tool but a resource that affects knowledge sharing, resilience and agility. The results indicate that knowledge sharing mediates the relationship between employee experience with GenAI and resilience and employee experience with GenAI and agility. Emotional intelligence emerged as a moderator between GenAI experience and resilience, with no moderation on knowledge sharing or agility.<\/jats:p>\n                  <\/jats:sec>\n                  <jats:sec>\n                    <jats:title>Originality\/value<\/jats:title>\n                    <jats:p>The research guides organizations on how to engage GenAI and why it is important to embrace emotional intelligence to improve the outcomes realized from AI integration.<\/jats:p>\n                  <\/jats:sec>","DOI":"10.1108\/jeim-11-2024-0637","type":"journal-article","created":{"date-parts":[[2025,5,12]],"date-time":"2025-05-12T10:22:19Z","timestamp":1747045339000},"page":"1647-1666","source":"Crossref","is-referenced-by-count":9,"title":["Generative AI in the workplace: how\u00a0employee experiences influence work outcomes?"],"prefix":"10.1108","volume":"38","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4889-589X","authenticated-orcid":true,"given":"Mai","family":"Nguyen","sequence":"first","affiliation":[{"name":"Griffith Business School, Griffith University , ,","place":["Nathan, Australia"]},{"name":"School of Languages and Tourism, Hanoi University of Industry , ,","place":["Hanoi, Vietnam"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-0635-7943","authenticated-orcid":true,"given":"Nhung","family":"Trinh","sequence":"additional","affiliation":[{"name":"Faculty of International Economics, Ho Chi Minh University of Banking , ,","place":["Ho Chi Minh City, Vietnam"]},{"name":"Griffith Business School, Griffith University , ,","place":["Nathan, Australia"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-6761-2333","authenticated-orcid":true,"given":"Ankit","family":"Mehrotra","sequence":"additional","affiliation":[{"name":"Jaipuria Institute of Management Department of Business Analytics, , ,","place":["Lucknow, India"]}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-3799-2045","authenticated-orcid":true,"given":"Sarah","family":"Basahel","sequence":"additional","affiliation":[{"name":"King Abdulaziz University Department of Management Information Systems, , ,","place":["Jeddah, Saudi Arabia"]}]}],"member":"140","published-online":{"date-parts":[[2025,5,13]]},"reference":[{"issue":"2","key":"2025121007512931200_ref001","doi-asserted-by":"publisher","first-page":"130","DOI":"10.3390\/joitmc7020130","article-title":"Does emotional intelligence contribute to quality of strategic decisions? 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