{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,22]],"date-time":"2025-12-22T14:39:23Z","timestamp":1766414363784,"version":"3.41.2"},"reference-count":53,"publisher":"Emerald","issue":"01","license":[{"start":{"date-parts":[[2017,3,13]],"date-time":"2017-03-13T00:00:00Z","timestamp":1489363200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JICES"],"published-print":{"date-parts":[[2017,3,13]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Corporate social responsibility (CSR) communication on corporate websites have become an emerging trend by firms. Similarly, corporate websites have been used to manage stakeholders\u2019 impressions about the organization. Meanwhile, CSR by firms have been criticized for been a manipulative tactics used by firms. The purpose of this paper therefore is to ascertain how telecommunication companies operating in Ghana communicate CSR on their corporate websites.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This study used a qualitative content analysis technique. It also used Bolino <jats:italic>et al.<\/jats:italic>\u2019s (2008) impression management framework as the conceptual framework. Data were extracted from the websites of four telecommunication companies operating in Ghana. Data were analyzed using thematic analysis techniques.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results show that the companies use impression management in communicating CSR on their corporate websites. Account, assertive impression management; blaring, boasting, defensive impression management; demonstrative impression management; exemplification, favor-rendering, illustrative impression management; ingratiation, other-enhancement, other-focused impression management; self-enhancement, self-focused impression management; and self-promotion tactics are tactics prevalent in the CSR communication of the companies. Actor-to-actor link impression management and other emotional appeal also emerged as some of the impression management tactics used by the companies.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This provides insights into how organizations use impression management in their CSR communication on their corporate websites. Studies of this nature are limited. Again, studies specifically adapting Bolino <jats:italic>et al.<\/jats:italic>\u2019s impression management to study CSR communication on corporate websites are rare.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jices-01-2016-0003","type":"journal-article","created":{"date-parts":[[2017,3,28]],"date-time":"2017-03-28T04:09:15Z","timestamp":1490674155000},"page":"17-31","source":"Crossref","is-referenced-by-count":13,"title":["An evaluation of corporate social responsibility communication on the websites of telecommunication companies operating in Ghana"],"prefix":"10.1108","volume":"15","author":[{"given":"Henry","family":"Boateng","sequence":"first","affiliation":[]},{"given":"Ibn Kailan","family":"Abdul-Hamid","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"1","key":"key2020120819583462400_ref001","first-page":"310","article-title":"Conveying more (or less) than we realize: the role of impression management in feedback seeking","volume":"53","year":"1992","journal-title":"Organizational Behaviour and Human Decision Processes"},{"issue":"2","key":"key2020120819583462400_ref002","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1007\/s10551-006-9021-9","article-title":"Seeing is (not) believing: managing the impressions of the firm\u2019s commitment to the natural environment","volume":"67","year":"2006","journal-title":"Journal of Business Ethics"},{"issue":"2","key":"key2020120819583462400_ref003","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1177\/014920630302900202","article-title":"More than one way to make an impression: exploring profiles of impression management","volume":"29","year":"2003","journal-title":"Journal of Management"},{"issue":"6","key":"key2020120819583462400_ref004","doi-asserted-by":"crossref","first-page":"1080","DOI":"10.1177\/0149206308324325","article-title":"A multi-level review of impression management motives and behaviours","volume":"34","year":"2008","journal-title":"Journal of Management"},{"issue":"1","key":"key2020120819583462400_ref005","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1006\/obhd.1996.2669","article-title":"A cybernetic model of impression management processes in organizations","volume":"69","year":"1997","journal-title":"Organizational Behaviour and Human Decision Processes"},{"issue":"4","key":"key2020120819583462400_ref006","doi-asserted-by":"crossref","first-page":"497","DOI":"10.5465\/amr.1979.4498296","article-title":"A three-dimensional conceptual model of corporate performance","volume":"4","year":"1979","journal-title":"Academy of Management Review"},{"key":"key2020120819583462400_ref007","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1016\/0007-6813(91)90005-G","article-title":"The pyramid of corporate social responsibility: toward the moral management of organizational stakeholders","volume":"34","year":"1991","journal-title":"Business Horizons"},{"issue":"1","key":"key2020120819583462400_ref008","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1007\/s10551-011-0770-8","article-title":"Searching for new forms of legitimacy through corporate responsibility rhetoric","volume":"100","year":"2011","journal-title":"Journal of Business Ethics"},{"volume-title":"Constructing Grounded Theory: A Practical Guide through Qualitative Research","year":"2006","key":"key2020120819583462400_ref009"},{"key":"key2020120819583462400_ref010","first-page":"39","article-title":"Are you talking to me? 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