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Today, people in communities, neighbourhoods and constituencies often work together in a coalition of public, private and non-profit institutions. The technology used today has enabled new forms of communications and collaboration. The rapid growth of mobile technologies and interactive, collaborative applications based on Web technologies has enabled the development of new approaches to derive and share organisational and local knowledge. Not all of these applications have succeeded; after a certain time, users tend to stop using online applications that do not assist them in developing collaborative practices with their team members.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>To better understand the essential characteristics of a successful online application that effectively supports people to work together, the authors undertook an inductive analysis of related literature and existing social media application.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>By combining and categorising the findings, it was possible to articulate the characteristics associated with four identified categories of working-together relations: networking, coordination, cooperation and collaboration. The study also identified essential activities that are performed in each working-together category and the factors that enable successful working-together relations: trust, risk and rewards.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Future studies will look into how applications could be further enhanced, so that, for example, an application that is currently classified as \u201ccoordination\u201d could be improved and the required characteristics of \u201ccollaboration\u201d could be met.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>It is expected that the framework derived will assist in the design of successful online applications to support different categories of working-together relations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The main contribution of this study is a new framework that can now be used to identify how effective an existing application can be in assisting the working-together relations.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jices-04-2018-0043","type":"journal-article","created":{"date-parts":[[2018,10,16]],"date-time":"2018-10-16T09:26:50Z","timestamp":1539682010000},"page":"357-380","source":"Crossref","is-referenced-by-count":1,"title":["Framework for enhancing online working-together relations"],"prefix":"10.1108","volume":"16","author":[{"given":"Mousa","family":"Abu Kashef","sequence":"first","affiliation":[]},{"given":"Athula","family":"Ginige","sequence":"additional","affiliation":[]},{"given":"Ana","family":"Hol","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2018,10,16]]},"reference":[{"key":"key2021041509291636900_ref001","unstructured":"Airbnb (2017), \u201cAbout us\u201d, available at: www.airbnb.com.au\/about\/about-us (accessed 13 January 2017)."},{"key":"key2021041509291636900_ref002","unstructured":"Alibaba (1999), \u201cAbout Alibaba\u201d, available at: http:\/\/activities.alibaba.com\/alibaba\/following-about-alibaba.php?spm=a2700.8293689.0.0.PiliWd&tracelog=footer_alibaba (accessed 13 Febuary 2016)."},{"year":"2010","key":"key2021041509291636900_ref056","article-title":"Investigating factors and characteristics of the use of e-collaboration tools in research collaboration"},{"volume-title":"e-Research Collaboration Theory, Techniques and Challenges","year":"2010","key":"key2021041509291636900_ref003"},{"key":"key2021041509291636900_ref004","unstructured":"BusinessDictionary (2016), \u201cNetworking\u201d, available at: www.businessdictionary.com\/definition\/networking.html (accessed 20 October 2016)."},{"key":"key2021041509291636900_ref051","first-page":"487","article-title":"Teamwork","volume-title":"Nous","year":"1991"},{"volume-title":"Collaboration: tools and Practices for Enterprise-Wide Knowledge Exchange and Innovation","year":"2007","key":"key2021041509291636900_ref005"},{"key":"key2021041509291636900_ref006","unstructured":"Dictionary.com (2016), \u201cNetworking\u201d, available at: www.dictionary.com\/browse\/networking. 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