{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,23]],"date-time":"2026-04-23T00:39:23Z","timestamp":1776904763372,"version":"3.51.2"},"reference-count":91,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2024,9,23]],"date-time":"2024-09-23T00:00:00Z","timestamp":1727049600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JICES"],"published-print":{"date-parts":[[2024,11,22]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this study is to generate a better understanding of the nature of Corporate Social Responsibility (CSR) communication on social media. In fact social media are one of the most effective communication channels in contemporary business settings. Due to their inner characteristics, they should be the ideal channel for communicating CSR topics. Over the last 15 years, a variety of researches discussed the interplay between CSR and social media, resulting in a rather tangled body of knowledge.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This study proposes a scoping review of published academic literature at the intersection of these two research bodies (i.e. CSR and social media communication) to shed light on the nature of the communication, strategic challenges and practices, as well as their key factors and impact.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>To date, academic research related to the nature of CSR on social media is fragmented and blurry. This research sheds light on the challenges of interactive social media communication in CSR and presents an account of key strategies, tactics and possible impacts for these challenging communication practices.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This research generates a better understanding of the nature of CSR communication on social media, strategic challenges and practices, as well as their key factors and impact. It is the tentative of generating a synthetic account of relevant literature in the field.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jices-04-2023-0046","type":"journal-article","created":{"date-parts":[[2024,9,19]],"date-time":"2024-09-19T04:55:02Z","timestamp":1726721702000},"page":"434-452","source":"Crossref","is-referenced-by-count":6,"title":["Corporate social responsibility on social media: a scoping review of the literature"],"prefix":"10.1108","volume":"22","author":[{"given":"Alessandro","family":"Inversini","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Giovanni Battista","family":"Derchi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2024,9,23]]},"reference":[{"issue":"1","key":"key2024112005025936100_ref001","doi-asserted-by":"publisher","first-page":"19","DOI":"10.1080\/1364557032000119616","article-title":"Scoping studies: towards a methodological framework","volume":"8","year":"2005","journal-title":"International Journal of Social Research Methodology"},{"issue":"6","key":"key2024112005025936100_ref002","doi-asserted-by":"publisher","first-page":"43","DOI":"10.1108\/10878571011088069","article-title":"Social media, reputation risk and ambient publicity management","volume":"38","year":"2010","journal-title":"Strategy and Leadership"},{"issue":"6","key":"key2024112005025936100_ref003","doi-asserted-by":"publisher","first-page":"965","DOI":"10.1002\/smj.3122","article-title":"On the relation between corporate social responsibility and financial performance","volume":"41","year":"2020","journal-title":"Strategic Management Journal"},{"issue":"4","key":"key2024112005025936100_ref004","doi-asserted-by":"publisher","first-page":"874","DOI":"10.1108\/AAAJ-07-2015-2122","article-title":"Facebook as a tool for supporting dialogic accounting? evidence from large philanthropic foundations in the United States","volume":"30","year":"2017","journal-title":"Accounting, Auditing and Accountability Journal"},{"issue":"305","key":"key2024112005025936100_ref005","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1111\/j.1468-0335.2009.00843.x","article-title":"Individual and corporate social responsibility","volume":"77","year":"2010","journal-title":"Economica"},{"issue":"6","key":"key2024112005025936100_ref006","doi-asserted-by":"crossref","first-page":"1315","DOI":"10.1093\/rof\/rfac033","article-title":"Aggregate confusion: the divergence of ESG ratings","volume":"26","year":"2022","journal-title":"Review of Finance"},{"key":"key2024112005025936100_ref007","unstructured":"Bhattacharya, C.B., Sen, S. and Korschun, D. 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