{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,19]],"date-time":"2025-09-19T08:12:41Z","timestamp":1758269561630,"version":"3.41.2"},"reference-count":76,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2018,1,8]],"date-time":"2018-01-08T00:00:00Z","timestamp":1515369600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JICES"],"published-print":{"date-parts":[[2018,5,15]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This research aims to study the coping experience of visually impaired (VI) bankers in India after they have received reasonable accommodation from their employers, that is, the work process or environment has been suitably modified to ensure a barrier-free environment for them.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Data were collected through semi-structured interviews with 12 VI bankers working with public sector banks in India. A phenomenological approach was adopted during data analysis.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Despite the provision of reasonable accommodations, VI employees often find it difficult to fulfill their job responsibilities. This is on account of extensive paperwork required for completion of their jobs and the partially accessible information systems available to them. As a result, these VI employees are found resorting to workarounds to carry out their jobs, with the nature of workarounds adopted varying with the type and extent of visual impairment. Furthermore, it is observed that VI employees require social support not only from their superiors and peers but also from their subordinates and customers to carry out their tasks.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>Data collection was done through snowball sampling which could have resulted in sampling bias. Due to confidentiality issues, observation of workarounds in practice by VI employees could not be carried out as part of the study.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The study contributes to the literature on integration of persons with disabilities (PwDs) by examining their coping experience after provision of reasonable accommodations. It emphasizes the role of workarounds, an under-studied area in PwD integration, as well as support of other stakeholders in the experience.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jices-05-2017-0031","type":"journal-article","created":{"date-parts":[[2018,1,8]],"date-time":"2018-01-08T07:02:08Z","timestamp":1515394928000},"page":"138-156","source":"Crossref","is-referenced-by-count":4,"title":["Workarounds and social support: the saviors for visually impaired bankers in India"],"prefix":"10.1108","volume":"16","author":[{"given":"Amit","family":"Jain","sequence":"first","affiliation":[]},{"given":"Divya","family":"Sharma","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2018,1,8]]},"reference":[{"volume-title":"Document on Possible Job Profiles for Visually Impaired Bank Employees","year":"2015","author":"AICB","key":"key2021041509290813300_ref001"},{"key":"key2021041509290813300_ref002","first-page":"1041","article-title":"Theory of workarounds","volume":"34","year":"2014","journal-title":"Communications of the Association for Information Systems"},{"issue":"4","key":"key2021041509290813300_ref003","doi-asserted-by":"crossref","first-page":"358","DOI":"10.1057\/ejis.2011.48","article-title":"Institutionalized computer workaround practices in a Mediterranean country: an examination of two organizations","volume":"21","year":"2012","journal-title":"European Journal of Information Systems"},{"issue":"1","key":"key2021041509290813300_ref004","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1016\/S0022-4359(96)90005-6","article-title":"The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction","volume":"72","year":"1996","journal-title":"Journal of Retailing"},{"issue":"3","key":"key2021041509290813300_ref005","doi-asserted-by":"crossref","first-page":"743","DOI":"10.1177\/0149206310396375","article-title":"Withholding requests for disability accommodation: the role of individual differences and disability attributes","volume":"39","year":"2013","journal-title":"Journal of Management"},{"issue":"1","key":"key2021041509290813300_ref006","doi-asserted-by":"crossref","first-page":"158","DOI":"10.1177\/0149206305277800","article-title":"The impact of anticipated social consequences on recurring disability accommodation requests","volume":"32","year":"2006","journal-title":"Journal of Management"},{"issue":"1","key":"key2021041509290813300_ref007","doi-asserted-by":"crossref","first-page":"13","DOI":"10.1007\/s10672-007-9062-y","article-title":"Factors affecting employee satisfaction with disability accommodation: a field study","volume":"20","year":"2008","journal-title":"Employee Responsibilities and Rights Journal"},{"issue":"1","key":"key2021041509290813300_ref008","doi-asserted-by":"crossref","first-page":"84","DOI":"10.1037\/1076-8998.7.1.84","article-title":"Sources of social support and burnout, job satisfaction, and productivity","volume":"7","year":"2002","journal-title":"Journal of Occupational Health Psychology"},{"article-title":"Evaluating Discrepancies in Print Reading Disability Statistics through Cognitive Interviews","volume-title":"National Center for Health Statistics","year":"2007","key":"key2021041509290813300_ref009"},{"key":"key2021041509290813300_ref010","first-page":"193","article-title":"Collegial Relationships and Social Support in Organizations","volume-title":"Relationships in Organizations a Work Psychology Perspective","year":"2013"},{"issue":"2","key":"key2021041509290813300_ref011","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1177\/004912418101000205","article-title":"Snowball sampling problems and techniques of chain referral sampling","volume":"10","year":"1981","journal-title":"Sociological Methods & Research"},{"issue":"3","key":"key2021041509290813300_ref012","doi-asserted-by":"crossref","first-page":"476","DOI":"10.1016\/j.jvb.2004.08.004","article-title":"Giving and receiving social support at work: the roles of personality and reciprocity","volume":"67","year":"2005","journal-title":"Journal of Vocational Behavior"},{"issue":"1","key":"key2021041509290813300_ref013","doi-asserted-by":"crossref","first-page":"18","DOI":"10.1037\/a0030853","article-title":"An examination of factors influencing responses to requests for disability accommodations","volume":"58","year":"2013","journal-title":"Rehabilitation Psychology"},{"issue":"5","key":"key2021041509290813300_ref014","doi-asserted-by":"crossref","first-page":"1082","DOI":"10.1037\/0021-9010.93.5.1082","article-title":"Do peers make the place? 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