{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:23:35Z","timestamp":1754155415204,"version":"3.41.2"},"reference-count":17,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2014,5,6]],"date-time":"2014-05-06T00:00:00Z","timestamp":1399334400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,5,6]]},"abstract":"<jats:sec>\n               <jats:title content-type=\"abstract-heading\">Purpose<\/jats:title>\n               <jats:p> \u2013 Research described in this paper focuses on a need to consult inhabitants about a new technical solution introduced in a country-wide scale like it is in the case of a smart metering system \u2013 finally, all energy consumers will become its users. Its social acceptance is required. So it is a good example of an ethical approach to introduce an innovative solution in the society. The conducted research was intended to help developing strategy to build appropriate relationships with energy consumers during the planned exchange of energy meters and to prepare energy consumers to make use of all functionality of the installed meters. The course of the conducted research and its results are presented. The paper aims to discuss these issues. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title>\n               <jats:p> \u2013 The described forms of cooperation with people are direct interviews in focus groups and a questionnaire survey involving representative social sample (surveys have been conducted during direct meetings and via internet). They are described as a case study. An agenda of each interview and also a content of a questionnaire cover topics within the area of natural environment protection, a need to save energy, individual activities leading to energy saving, smart metering, its benefits and potential threats including risk of intrusion privacy. Selected results are included. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Findings<\/jats:title>\n               <jats:p> \u2013 Consultations (with energy consumers) based on focus groups and questionnaire surveys have been well accepted by the participants. Respondents feel a need to express their opinions on a given subject. Citizens' attention concerns mostly the economic aspects of a new system. Energy consumers are able to formulate and declare strong and weak points of smart meters. Some threats concerning intrusion of privacy have been expressed by respondents and included in the paper. <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title>\n               <jats:p> \u2013 General conclusion is the following \u2013 each large system is not only a set of technical devices and software routines but it is also a system built by humans and for humans. Wide consultations on a smart metering bring benefits and help ensuring social acceptance. The raising social awareness of the need to save energy is one more benefit from the undertaken activities. An importance of consulting people about new solution involving all inhabitants is emphasized. Direct and structured interviews are the preferred form of social consultations. it is highlighted by some of the pollsters involved in the survey that respondents tell the truth rather in a direct conversation than in a remote mode via internet (involved pollsters have had an opportunity to check if respondents' statements are true). <\/jats:p>\n            <\/jats:sec>\n            <jats:sec>\n               <jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title>\n               <jats:p> \u2013 The described research took place in November 2012. Earlier only technical experts and academia were involved in discussions concerning smart metering. Selected data are included to show results of the research. The presented approach may help interested parties to introduce new solution and to avoid social opposition, rejection of the idea and misunderstandings.<\/jats:p>\n            <\/jats:sec>","DOI":"10.1108\/jices-07-2013-0021","type":"journal-article","created":{"date-parts":[[2014,4,15]],"date-time":"2014-04-15T11:32:48Z","timestamp":1397561568000},"page":"107-121","source":"Crossref","is-referenced-by-count":6,"title":["Effective cooperation with energy consumers"],"prefix":"10.1108","volume":"12","author":[{"given":"Barbara","family":"Begier","sequence":"first","affiliation":[]}],"member":"140","reference":[{"key":"key2021010101402320900_b1","unstructured":"Beck, K.\n               , \n                  Beedle, M.\n               , \n                  van Bennekum, A.\n               , \n                  Cockburn, A.\n               , \n                  Cunningham, W.\n               , \n                  Fowler, M.\n               , \n                  Grenning, J.\n               , \n                  Highsmith, J.\n               , \n                  Hunt, A.\n               , \n                  Jeffries, R.\n               , \n                  Kern, J.\n               , \n                  Marick, B.\n               , \n                  Martin, R.C.\n               , \n                  Mellor, S.\n               , \n                  Schwaber, K.\n               , \n                  Sutherland, J.\n                and \n                  Thomas, D.\n                (2001), Manifesto for Agile Software Development, Agile Alliance, available at: http:\/\/agilemanifesto.org (accessed 26 February 2013)."},{"key":"key2021010101402320900_b2","unstructured":"Begier, B.\n                (2009), \u201cCooperation with energy consumers when introducing new solutions in energetics\u201d, Rynek Energii, Vol. II, IV, pp. 152-157 (in Polish)."},{"key":"key2021010101402320900_b3","doi-asserted-by":"crossref","unstructured":"Begier, B.\n                (2010), \u201cUsers' involvement may help respect social and ethical values and improve software quality\u201d, Information Systems Frontiers, Vol. 12 No. 4, pp. 389-397.","DOI":"10.1007\/s10796-009-9202-z"},{"key":"key2021010101402320900_b4","doi-asserted-by":"crossref","unstructured":"Begier, B.\n                (2011), \u201cQuality assessment of an expert system: an instrument of regular feedback from users\u201d, Transactions on Computational Collective Intelligence III, LNCS 6560, Springer, Heidelberg, pp. 199-214.","DOI":"10.1007\/978-3-642-19968-4_10"},{"key":"key2021010101402320900_b5","unstructured":"Begier, B.\n                (2012), \u201cA need to convince electrical energy consumers of smart metering system\u201d, Rynek Energii, Vol. I, VII, pp. 80-85 (in Polish)."},{"key":"key2021010101402320900_b6","unstructured":"Begier, P.\n                (2012), \u201cSmart metering is not the technique only\u201d, Energia Elektryczna, Vol. 6, pp. 14-16 (in Polish)."},{"key":"key2021010101402320900_b7","doi-asserted-by":"crossref","unstructured":"Bohn, J.\n               , \n                  Coroam\u0103, V.\n               , \n                  Langheinrich, M.\n                and \n                  Mattern, F.\n                (2004), \u201cLiving in a world of smart everyday objects \u2013 social, economic, and ethical implications\u201d, Human and Ecological Risk Assessment, Vol. 10, pp. 763-785.","DOI":"10.1080\/10807030490513793"},{"key":"key2021010101402320900_b8","doi-asserted-by":"crossref","unstructured":"Doll, W.J.\n                and \n                  Torkzadeh, G.\n                (1988), \u201cThe measurement of end-user computing satisfaction\u201d, MIS Quarterly, Vol. 12 No. 2, pp. 259-274.","DOI":"10.2307\/248851"},{"key":"key2021010101402320900_b9","doi-asserted-by":"crossref","unstructured":"Gauld, R.\n               , \n                  Goldfinch, S.\n                and \n                  Horsburgh, S.\n                (2010), \u201cDo they want it? Do they use it? The \u2018demand-side\u2019 of e-government in Australia and New Zealand\u201d, Government Information Quarterly, Vol. 27 No. 2, pp. 177-186.","DOI":"10.1016\/j.giq.2009.12.002"},{"key":"key2021010101402320900_b10","doi-asserted-by":"crossref","unstructured":"Gotterbarn, D.\n                (1999), \u201cHow the new software engineering code of ethics affects you\u201d, IEEE Software, Vol. 16 No. 6, pp. 58-64.","DOI":"10.1109\/52.805474"},{"key":"key2021010101402320900_b11","unstructured":"Gotterbarn, D.\n                and \n                  Rogerson, S.\n                (2005), \u201cResponsible risk analysis for software development: creating the software development impact statements\u201d, Communications of the Association for Information Systems, Vol. 15, pp. 730-750."},{"key":"key2021010101402320900_b12","unstructured":"Heimo, O.I.\n               , \n                  Koskinen, J.S.\n                and \n                  Kimppa, K.K.\n                (2013), \u201cResponsibility in acquiring critical governmental information systems: whose fault is failure?\u201d, in \n                  Bynum, T.W.\n               , \n                  Fleishman, W.\n               , \n                  Gerdes, A.\n               , \n                  Nielsen, G.M.\n                and \n                  Rogerson, S.\n                (Eds), Proceedings of the Thirteenth International Conference the Possibilities of Ethical ICT ETHICOMP 2013, 12-14 June, University of Southern Denmark, Kolding, pp. 213-217."},{"key":"key2021010101402320900_b13","doi-asserted-by":"crossref","unstructured":"Kujala, S.\n                (2008), \u201cEffective user involvement in product development by improving the analysis of user needs\u201d, Behaviour & Information Technology, Vol. 27 No. 6, pp. 457-473.","DOI":"10.1080\/01449290601111051"},{"key":"key2021010101402320900_b14","unstructured":"M\u00f8ller, M.H.\n                (2013), \u201cEthical concerns in usability testing involving older adults\u201d, in \n                  Bynum, T.W.\n               , \n                  Fleishman, W.\n               , \n                  Gerdes, A.\n               , \n                  Nielsen, G.M.\n                and \n                  Rogerson, S.\n                (Eds), Proceedings of the Thirteenth International Conference the Possibilities of Ethical ICT ETHICOMP 2013, 12-14 June, University of Southern Denmark, Kolding, pp. 352-359."},{"key":"key2021010101402320900_b15","unstructured":"Report of \u2026\n                (2012), \u201cReport of the research conducted in FGIs on how to inform people about an exchange of energy analogue meters for smart ones\u201d, GfK Polonia for the PTPiREE, Warsaw (November)."},{"key":"key2021010101402320900_b16","unstructured":"Research of \u2026\n                (2012), \u201cResearch on social acceptance of automation and informatization of electric power system in Poland and identification of potential barriers to introduction of a new system\u201d (in Polish), Report of research, GfK Polonia for the Polish Power Transmission and Distribution Association, Warsaw (November)."},{"key":"key2021010101402320900_b17","unstructured":"Spahn, A.\n                (2011), \u201cAnd lead us (not) into persuasion [\u2026]? 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