{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,12]],"date-time":"2026-06-12T13:53:57Z","timestamp":1781272437064,"version":"3.54.1"},"reference-count":67,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2024,9,20]],"date-time":"2024-09-20T00:00:00Z","timestamp":1726790400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JICES"],"published-print":{"date-parts":[[2024,11,22]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Citizen engagement (CE) in public policy is increasingly considered to be an important feature of governance worldwide. The aim of this study is to explore the impact of e-government usage (EGU) on citizens\u2019 engagement. In addition, the study investigates the mediating effect of government reputation (GR) and the moderating role of digital divide (DD) in EGU and citizens' engagement relationship.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Data were collected from 938 respondents in Vietnam with a random method. This study used the partial least squares \u2013 structural equation modeling method to examine hypotheses.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results show that e-government and GR are critical determinants of CE. Furthermore, GR plays a mediating role in the relationship between e-government and CE. The results also show how DD moderates this nexus.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>The findings of this study provide valuable evidence and implications. Public officials must improve the GR and administrative capacity as the determination for the CE. Moreover, the government should continually carry out policies to reduce the DD.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>By investigating the mediating and moderating effects of GR and DD, this study has significantly contributed to advancing the body knowledge of e-government.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jices-08-2023-0109","type":"journal-article","created":{"date-parts":[[2024,9,19]],"date-time":"2024-09-19T02:30:46Z","timestamp":1726713046000},"page":"419-433","source":"Crossref","is-referenced-by-count":7,"title":["Impact of e-government on citizen engagement: the role of government reputation and digital divide"],"prefix":"10.1108","volume":"22","author":[{"given":"Toan Khanh","family":"Tran Pham","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Quyen","family":"Le Hoang Thuy To Nguyen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2024,9,20]]},"reference":[{"issue":"3","key":"key2024112005025817500_ref001","doi-asserted-by":"crossref","first-page":"414","DOI":"10.1111\/j.1540-6210.2011.02225.x","article-title":"Politics of e\u2010government: E\u2010government and the political control of bureaucracy","volume":"71","year":"2011","journal-title":"Public Administration Review"},{"issue":"8\/9","key":"key2024112005025817500_ref002","doi-asserted-by":"crossref","first-page":"686","DOI":"10.1108\/GKMC-06-2020-0075","article-title":"The digital divide: a literature review and some directions for future research in light of COVID-19","volume":"71","year":"2022","journal-title":"Global Knowledge, Memory and Communication"},{"issue":"3","key":"key2024112005025817500_ref003","doi-asserted-by":"crossref","first-page":"717","DOI":"10.1108\/JKM-09-2021-0681","article-title":"Factors affecting e-government adoption in the UAE public sector organisations: the knowledge management perspective","volume":"27","year":"2023","journal-title":"Journal of Knowledge Management"},{"issue":"5","key":"key2024112005025817500_ref004","doi-asserted-by":"crossref","first-page":"846","DOI":"10.1108\/OIR-10-2020-0478","article-title":"Does e-government help shape citizens' engagement during the COVID-19 crisis? 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