{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,11,3]],"date-time":"2025-11-03T23:03:05Z","timestamp":1762210985655,"version":"3.41.2"},"reference-count":44,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2020,6,12]],"date-time":"2020-06-12T00:00:00Z","timestamp":1591920000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2021,3,8]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Using the case of Foodora, this paper aims to assess the impact of technological innovation of an emerging actor in the sharing economy through stakeholders\u2019 perceptions in the market and non-market domains.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Using a methodological approach called social media analytics (SMA) to explore the case of Foodora, 3,250 user-generated contents in social media are systematically gathered, coded and analysed.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The findings indicate that, while Foodora appears to be a viable provider in the marketplace, there is mounting public concern about the working conditions of its employees. In the market domain, Foodora manages its status as an online delivery platform and provider well, but at the same time, it struggles with its position in the non-market sphere, suggesting that the firm is vulnerable to regulatory change. These insights highlight the importance of simultaneously exploring and balancing market and non-market perceptions when assessing the impact of disruptive innovation.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study offers originality by providing an integrative approach to consider both the market and non-market domains. It is also novel in its use of SMA as a tool for knowledge acquisition and management to evaluate the impact of emerging technologies in the sharing economy.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-01-2020-0038","type":"journal-article","created":{"date-parts":[[2020,6,12]],"date-time":"2020-06-12T08:20:00Z","timestamp":1591950000000},"page":"500-512","source":"Crossref","is-referenced-by-count":13,"title":["Social media analytics for knowledge acquisition of market and non-market perceptions in the sharing economy"],"prefix":"10.1108","volume":"25","author":[{"given":"Andrea","family":"Geissinger","sequence":"first","affiliation":[]},{"given":"Christofer","family":"Laurell","sequence":"additional","affiliation":[]},{"given":"Christina","family":"\u00d6berg","sequence":"additional","affiliation":[]},{"given":"Christian","family":"Sandstr\u00f6m","sequence":"additional","affiliation":[]},{"given":"Nathalie","family":"Sick","sequence":"additional","affiliation":[]},{"given":"Yuliani","family":"Suseno","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2020,6,12]]},"reference":[{"key":"key2021043009024143000_ref001","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.techfore.2017.07.006","article-title":"Promises and paradoxes of the sharing economy: an organizing framework","volume":"125","year":"2017","journal-title":"Technological Forecasting and Social Change"},{"issue":"6","key":"key2021043009024143000_ref002","doi-asserted-by":"crossref","first-page":"1631","DOI":"10.1287\/orsc.1100.0623","article-title":"Perspective \u2013 explaining influence rents: the case for an institutions-based view of strategy","volume":"22","year":"2011","journal-title":"Organization Science"},{"issue":"2","key":"key2021043009024143000_ref003","doi-asserted-by":"crossref","first-page":"47","DOI":"10.2307\/41165788","article-title":"Integrated strategy: market and nonmarket components","volume":"37","year":"1995","journal-title":"California Management Review"},{"key":"key2021043009024143000_ref004","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1016\/j.jbusres.2017.05.004","article-title":"A triadic framework for collaborative consumption (CC): motives, activities and resources & capabilities of actors","volume":"79","year":"2017","journal-title":"Journal of Business Research"},{"issue":"3","key":"key2021043009024143000_ref005","doi-asserted-by":"crossref","first-page":"456","DOI":"10.1108\/JKM-11-2014-0467","article-title":"Better knowledge with social media? 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