{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T11:52:58Z","timestamp":1774439578184,"version":"3.50.1"},"reference-count":77,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2021,7,9]],"date-time":"2021-07-09T00:00:00Z","timestamp":1625788800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2022,4,8]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Over the past years, many studies have explored the role of knowledge management (KM) in companies. KM is concerned with the measurement of knowledge to manage knowledge efficiently. On the other hand, the intangible nature of knowledge makes its measurement challenging. Furthermore, there is no standardized method to measure knowledge, and it is chiefly measured based on the subjective judgment of researchers. Moreover, New Product Development (NPD) departments in many companies strive to assess their knowledge in terms of company products and knowledge workers. Hence, this study aims to propose a product-based two-phase technique that measures the company knowledge inventory.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>In the first phase, the value of knowledge is quantified relative to products, knowledge workers and the entire company using two concepts of knowledge width and depth. Then, a three-dimensional knowledge asset map (knowledge, products and knowledge worker dimensions) is designed to assess and audit knowledge workers. Finally, this technique recruits an integer linear programming model with a cost minimization objective function to optimize the supply of NPD knowledge requirements in the second phase.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>This model enables managers to determine what type of knowledge can be supplied by existing knowledge workers, whether within the company or by other external sources.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Among existing knowledge measurement methods, only a few use a product-based measuring technique. However, they fail to offer suitable scenarios for managers' decision-making process and consider cost structures in measurement techniques. Hence, this paper attempts to overcome these drawbacks.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-01-2021-0077","type":"journal-article","created":{"date-parts":[[2021,7,8]],"date-time":"2021-07-08T11:58:01Z","timestamp":1625745481000},"page":"943-971","source":"Crossref","is-referenced-by-count":7,"title":["A two-phase decision-making model for product development based on a product-oriented knowledge inventory model"],"prefix":"10.1108","volume":"26","author":[{"given":"Mohsen","family":"Sadeghi Dastaki","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Abbas","family":"Afrazeh","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Masoud","family":"Mahootchi","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2021,7,9]]},"reference":[{"issue":"6","key":"key2022040708482823700_ref001","doi-asserted-by":"crossref","first-page":"873","DOI":"10.1108\/JKM-12-2012-0381","article-title":"Knowledge management and measurement: a critical review","volume":"17","year":"2013","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2022040708482823700_ref002","first-page":"26","article-title":"Towards a framework for measuring the impact of knowledge management solutions applied to work processes","volume":"15","year":"2020","journal-title":"Knowledge Management for Development Journal"},{"key":"key2022040708482823700_ref003","volume-title":"Knowledge Management (Concepts, Models, Measurement and Implementation)","year":"2005"},{"issue":"8","key":"key2022040708482823700_ref004","doi-asserted-by":"crossref","first-page":"304","DOI":"10.1108\/13665629910300478","article-title":"Measurement practice for knowledge management","volume":"11","year":"1999","journal-title":"Journal of Workplace Learning"},{"issue":"4","key":"key2022040708482823700_ref005","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1016\/S0167-9236(03)00029-0","article-title":"Assessing the contribution of knowledge to business performance: the KP3 methodology","volume":"36","year":"2004","journal-title":"Decision Support Systems"},{"issue":"1","key":"key2022040708482823700_ref006","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/3250961","article-title":"Review: knowledge management and knowledge management systems: conceptual foundations and research issues","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2022040708482823700_ref007","first-page":"451","article-title":"Knowledge management, human resource development, and internet technology","volume":"4","year":"2016","journal-title":"Advances in Developing Human Resources"},{"issue":"1","key":"key2022040708482823700_ref008","doi-asserted-by":"crossref","first-page":"113","DOI":"10.1108\/MRR-10-2018-0395","article-title":"Translating knowledge management into performance","volume":"43","year":"2019","journal-title":"Management Research Review"},{"issue":"3","key":"key2022040708482823700_ref009","doi-asserted-by":"crossref","first-page":"621","DOI":"10.1108\/JKM-07-2017-0309","article-title":"How strategic knowledge management drives intellectual capital to superior innovation and market performance","volume":"22","year":"2018","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2022040708482823700_ref010","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1108\/08858620310458615","article-title":"Tacit knowledge transfer and firm innovation capability","volume":"18","year":"2003","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"3","key":"key2022040708482823700_ref011","doi-asserted-by":"crossref","first-page":"469","DOI":"10.1016\/j.im.2004.02.003","article-title":"KMPI: measuring knowledge management performance","volume":"42","year":"2005","journal-title":"Information & Management"},{"issue":"1","key":"key2022040708482823700_ref012","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1177\/0165551506059220","article-title":"Knowledge management performance evaluation: a decade review from 1995 to 2004","volume":"32","year":"2006","journal-title":"Journal of Information Science"},{"issue":"1","key":"key2022040708482823700_ref013","doi-asserted-by":"crossref","first-page":"366","DOI":"10.1016\/j.eswa.2009.05.051","article-title":"Development of user-satisfaction-based knowledge management performance measurement system with evidential reasoning approach","volume":"37","year":"2010","journal-title":"Expert Systems with Applications"},{"issue":"3","key":"key2022040708482823700_ref014","first-page":"1","article-title":"Confucian business model canvas in the Asia Pacific: a Yin-Yang harmony cognition to value creation and innovation","volume":"27","year":"2020","journal-title":"Asia Pacific Business Review"},{"issue":"1","key":"key2022040708482823700_ref015","first-page":"1","article-title":"Polychronic knowledge creation in cross-border business models: a sea-like heuristic metaphor","volume":"25","year":"2020","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2022040708482823700_ref016","doi-asserted-by":"crossref","first-page":"3","DOI":"10.1111\/1540-5885.1110003","article-title":"Perspective third-generation new product processes","volume":"11","year":"1994","journal-title":"Journal of Product Innovation Management"},{"key":"key2022040708482823700_ref017","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1016\/j.indmarman.2018.07.005","article-title":"The drivers of success in new-product development","volume":"76","year":"2019","journal-title":"Industrial Marketing Management"},{"key":"key2022040708482823700_ref018","first-page":"226","article-title":"Developing a measure of knowledge management","volume-title":"Organizational Intelligence: The Cutting Edge of Intellectual Capital and Knowledge Management","year":"2001"},{"issue":"1","key":"key2022040708482823700_ref019","doi-asserted-by":"crossref","first-page":"100739","DOI":"10.1016\/j.intman.2020.100739","article-title":"Strategic agility and international joint ventures: the willingness-ability paradox of family firms","volume":"27","year":"2021","journal-title":"Journal of International Management"},{"issue":"4","key":"key2022040708482823700_ref0019","doi-asserted-by":"publisher","first-page":"303","DOI":"10.1108\/13673270010379858","article-title":"\"Designing a knowledge management performance framework","volume":"4","year":"2000","journal-title":"Journal of Knowledge Management"},{"issue":"2","key":"key2022040708482823700_ref020","doi-asserted-by":"crossref","first-page":"320","DOI":"10.1007\/s10961-016-9499-y","article-title":"Entrepreneurial performance of principal investigators and country culture: relations and influences","volume":"42","year":"2017","journal-title":"The Journal of Technology Transfer"},{"key":"key2022040708482823700_ref0021","year":"1997","journal-title":"Intellectual Capital: Realizing Your Company\u2019s True Value by Finding Its Hidden Brainpower"},{"issue":"1","key":"key2022040708482823700_ref021","doi-asserted-by":"crossref","first-page":"73","DOI":"10.1108\/eb029036","article-title":"The intangible assets monitor","volume":"2","year":"1997","journal-title":"Journal of Human Resource Costing & Accounting"},{"key":"key2022040708482823700_ref022","first-page":"3173","article-title":"Knowledge management metrics via a balanced scorecard methodology","year":"2002"},{"issue":"1","key":"key2022040708482823700_ref0022","doi-asserted-by":"crossref","first-page":"11","DOI":"10.1108\/eb029050","article-title":"Current issues, recent advancements, and future directions in human resource accounting","volume":"4","year":"1999","journal-title":"Journal of Human Resource Costing & Accounting"},{"issue":"11\/12","key":"key2022040708482823700_ref023","first-page":"1064","article-title":"A quality-engineering-based approach for conceptual product design","volume":"32","year":"2006","journal-title":"The International Journal of Advanced Manufacturing Technology"},{"issue":"7","key":"key2022040708482823700_ref024","doi-asserted-by":"crossref","first-page":"04020063","DOI":"10.1061\/(ASCE)CO.1943-7862.0001850","article-title":"Measuring key knowledge-related factors for individuals in AEC project teams","volume":"146","year":"2020","journal-title":"Journal of Construction Engineering and Management"},{"issue":"3","key":"key2022040708482823700_ref025","doi-asserted-by":"crossref","first-page":"422","DOI":"10.1108\/13673271111137411","article-title":"An activity\u2010based framework for quantification of knowledge work","volume":"15","year":"2011","journal-title":"Journal of Knowledge Management"},{"issue":"2","key":"key2022040708482823700_ref0026","doi-asserted-by":"publisher","first-page":"411","DOI":"10.1080\/09720510.2011.10701563","article-title":"Utilizing the balanced scorecard for performance measurement of knowledge management","volume":"14","year":"2011","journal-title":"Journal of Statistics and Management Systems"},{"key":"key2022040708482823700_ref026","doi-asserted-by":"crossref","first-page":"113209","DOI":"10.1016\/j.eswa.2020.113209","article-title":"The evolution of knowledge navigator model: the construction and application of KNM 2.0","volume":"148","year":"2020","journal-title":"Expert Systems with Applications"},{"issue":"4","key":"key2022040708482823700_ref027","doi-asserted-by":"crossref","first-page":"416","DOI":"10.1177\/0165551506076217","article-title":"Comparing with your main competitor: the single most important task of knowledge management performance measurement","volume":"33","year":"2007","journal-title":"Journal of Information Science"},{"issue":"6","key":"key2022040708482823700_ref0027","doi-asserted-by":"publisher","first-page":"1250","DOI":"10.1108\/JKM-10-2014-0431","article-title":"Measuring the performance of knowledge resources using a value perspective: integrating BSC and ANP","volume":"19","year":"2015","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2022040708482823700_ref0028","doi-asserted-by":"publisher","first-page":"478","DOI":"10.1177\/0266666914556822","article-title":"Evaluating knowledge resources in R&D organizations in China: an application using structural equation modeling and analytic hierarchy process","volume":"32","year":"2016","journal-title":"Information Development"},{"issue":"2","key":"key2022040708482823700_ref028","doi-asserted-by":"crossref","first-page":"208","DOI":"10.1080\/14778238.2018.1435186","article-title":"Measuring knowledge diffusion efficiency in R&D networks","volume":"16","year":"2018","journal-title":"Knowledge Management Research & Practice"},{"issue":"2","key":"key2022040708482823700_ref029","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1002\/kpm.137","article-title":"A knowledge management perspective to evaluation of enterprise information portals","volume":"9","year":"2002","journal-title":"Knowledge and Process Management"},{"issue":"9","key":"key2022040708482823700_ref030","first-page":"1487","article-title":"Knowledge-based industry clusters: evidenced by geographical patterns of patents in manufacturing","volume":"42","year":"2016","journal-title":"Urban Studies"},{"key":"key2022040708482823700_ref031","volume-title":"Human Potential: how Knowledge Can Be Measured","year":"2004"},{"issue":"15","key":"key2022040708482823700_ref032","doi-asserted-by":"publisher","first-page":"6021","DOI":"10.5897\/AJBM10.1091","article-title":"Knowledge management performance measurement: a review","volume":"5","year":"2011","journal-title":"African Journal of Business Management"},{"issue":"10","key":"key2022040708482823700_ref033","doi-asserted-by":"crossref","first-page":"9348","DOI":"10.1016\/j.eswa.2012.02.140","article-title":"Monte Carlo data envelopment analysis with genetic algorithm for knowledge management performance measurement","volume":"39","year":"2012","journal-title":"Expert Systems with Applications"},{"issue":"2","key":"key2022040708482823700_ref034","doi-asserted-by":"crossref","first-page":"158","DOI":"10.1016\/S0263-2373(96)00085-0","article-title":"Building and deploying profitable growth strategies based on the waterfall of customer value added","volume":"15","year":"1997","journal-title":"European Management Journal"},{"issue":"4","key":"key2022040708482823700_ref0035","doi-asserted-by":"publisher","first-page":"711","DOI":"10.1108\/JKM-10-2014-0398","article-title":"Development and validation of knowledge management performance measurement constructs for small and medium enterprises","volume":"19","year":"2015","journal-title":"Journal of Knowledge Management"},{"issue":"4","key":"key2022040708482823700_ref036","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1080\/01969722.2017.1284532","article-title":"A fuzzy logic-based knowledge management performance measurement system for SMEs","volume":"48","year":"2017","journal-title":"Cybernetics and Systems"},{"issue":"2","key":"key2022040708482823700_ref035","first-page":"270","article-title":"Managing know-how","volume":"56","year":"2009","journal-title":"Management Science"},{"issue":"1","key":"key2022040708482823700_ref037","doi-asserted-by":"crossref","first-page":"262","DOI":"10.1108\/BIJ-05-2015-0054","article-title":"Optimising NPD in SMEs: a best practice approach","volume":"23","year":"2016","journal-title":"Benchmarking: An International Journal"},{"key":"key2022040708482823700_ref038","article-title":"Knowledge management metrics for public organizations: a literature review-based proposal","year":"2016"},{"issue":"2","key":"key2022040708482823700_ref039","doi-asserted-by":"crossref","first-page":"29","DOI":"10.3390\/info7020029","article-title":"Measuring knowledge management performance in organizations: an integrative framework of balanced scorecard and fuzzy evaluation","volume":"7","year":"2016","journal-title":"Information"},{"issue":"1","key":"key2022040708482823700_ref0039","first-page":"170","article-title":"The knowledge-enabled organization: moving from \u2018training\u2019 to \u2018learning\u2019 to meet business goals","volume":"5","year":"1998","journal-title":"Journal of Leadership Studies"},{"issue":"2","key":"key2022040708482823700_ref040","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1016\/S0268-4012(01)00007-X","article-title":"Establishing a knowledge management programme for competitive advantage in an enterprise","volume":"21","year":"2001","journal-title":"International Journal of Information Management"},{"key":"key2022040708482823700_ref041","volume-title":"WIPO Intellectual Property Handbook: Policy, Law and Use","year":"2004"},{"key":"key2022040708482823700_ref042","first-page":"242","article-title":"Knowledge management performance measurement: a generic framework","year":"2016","journal-title":"Databases and Information Systems"},{"key":"key2022040708482823700_ref043","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1007\/978-3-319-77703-0_7","article-title":"Measuring knowledge management project performance","year":"2018","journal-title":"Trends and Advances in Information Systems and Technologies"},{"issue":"7","key":"key2022040708482823700_ref044","doi-asserted-by":"crossref","first-page":"1403","DOI":"10.1108\/JKM-08-2018-0497","article-title":"Performance measurement for knowledge management project: model development and empirical validation","volume":"23","year":"2019","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2022040708482823700_ref0043","first-page":"1","article-title":"Performance measurement for knowledge management: Designing a reference model","volume":"2017","year":"2017","journal-title":"Journal of Organizational Knowledge Management"},{"issue":"4","key":"key2022040708482823700_ref045","article-title":"Harvesting reflective knowledge exchange for inbound open innovation in complex collaborative networks: an empirical verification in Europe","volume":"25","year":"2020","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2022040708482823700_ref046","first-page":"1","article-title":"Measurement of knowledge management performance of EPC project based on knowledge resources, knowledge processes and knowledge factors","volume":"1","year":"2018","journal-title":"International Conference on Information Technology, Engineering, Science & Its Applications"},{"issue":"10","key":"key2022040708482823700_ref047","doi-asserted-by":"crossref","first-page":"2431","DOI":"10.1108\/JKM-05-2020-0328","article-title":"Knowledge management behaviors in venture capital crossroads: a comparison between IVC and CVC ambidexterity","volume":"24","year":"2020","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2022040708482823700_ref048","doi-asserted-by":"crossref","first-page":"169","DOI":"10.1016\/S0038-0121(02)00039-3","article-title":"The allocation of intangible resources: the analytic hierarchy process and linear programming","volume":"37","year":"2003","journal-title":"Socio-Economic Planning Sciences"},{"key":"key2022040708482823700_ref049","doi-asserted-by":"crossref","first-page":"779","DOI":"10.1016\/j.jbusres.2019.05.021","article-title":"Does age matter? The impact of SMEs age on the relationship between knowledge sourcing strategy and internationalization","volume":"128","year":"2021","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2022040708482823700_ref050","article-title":"Searching for resilience: the impact of employee-level and entrepreneur-level resilience on firm performance in small family firms","volume":"57","year":"2020","journal-title":"Small Business Economics"},{"issue":"1","key":"key2022040708482823700_ref051","doi-asserted-by":"publisher","first-page":"3","DOI":"10.1145\/584091.584093","article-title":"A mathematical theory of communication","volume":"5","year":"2001","journal-title":"ACM SIGMOBILE Mobile Computing and Communications Review"},{"issue":"4","key":"key2022040708482823700_ref052","doi-asserted-by":"crossref","first-page":"531","DOI":"10.3102\/00346543060004531","article-title":"Phases of meaningful learning","volume":"60","year":"1990","journal-title":"Review of Educational Research"},{"key":"key2022040708482823700_ref053","doi-asserted-by":"crossref","first-page":"119762","DOI":"10.1016\/j.techfore.2019.119762","article-title":"Green innovation and environmental performance: the role of green transformational leadership and green human resource management","volume":"150","year":"2020","journal-title":"Technological Forecasting and Social Change"},{"issue":"2","key":"key2022040708482823700_ref054","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/S0957-4174(01)00027-6","article-title":"A knowledge-based system to assist university administrators in meeting disability act requirements","volume":"21","year":"2001","journal-title":"Expert Systems with Applications"},{"issue":"2","key":"key2022040708482823700_ref055","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1016\/S0957-4174(02)00152-5","article-title":"A knowledge-based system to improve the quality and efficiency of titanium melting","volume":"24","year":"2003","journal-title":"Expert Systems with Applications"},{"key":"key2022040708482823700_ref056","volume-title":"Re-Conceptualizing and Measuring Tacit Knowledge","year":"2020"},{"issue":"4","key":"key2022040708482823700_ref057","doi-asserted-by":"crossref","first-page":"348","DOI":"10.1080\/01969722.2017.1285161","article-title":"A neural network approach for predicting manufacturing performance using knowledge management metrics","volume":"48","year":"2017","journal-title":"Cybernetics and Systems"},{"issue":"1","key":"key2022040708482823700_ref058","doi-asserted-by":"crossref","first-page":"15","DOI":"10.2307\/1991374","article-title":"A general equilibrium approach to monetary theory","volume":"1","year":"1969","journal-title":"Journal of Money, Credit and Banking"},{"issue":"4","key":"key2022040708482823700_ref059","doi-asserted-by":"crossref","first-page":"311","DOI":"10.1002\/kpm.1651","article-title":"Measuring knowledge management maturity in US Army headquarters","volume":"27","year":"2020","journal-title":"Knowledge and Process Management"},{"issue":"4","key":"key2022040708482823700_ref060","doi-asserted-by":"crossref","first-page":"100780","DOI":"10.1016\/j.intman.2020.100780","article-title":"A stratified system of knowledge and knowledge icebergs in cross-cultural business models: synthesising ontological and epistemological views","volume":"26","year":"2020","journal-title":"Journal of International Management"},{"key":"key2022040708482823700_ref061","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1109\/ICIEEM.2011.6035168","article-title":"Knowledge management performance evaluation based on triangular fuzzy number and the theory of knowledge cycle","volume-title":"2011 IEEE 18th International Conference on Industrial Engineering and Engineering Management","year":"2011"},{"issue":"4","key":"key2022040708482823700_ref062","first-page":"33","article-title":"Return on knowledge assets: rethinking investments in educational technology","volume":"38","year":"1998","journal-title":"Educational Technology"},{"issue":"9","key":"key2022040708482823700_ref063","doi-asserted-by":"crossref","first-page":"1491","DOI":"10.1108\/03684920910991487","article-title":"A model for assessing organizational knowledge inventory","volume":"38","year":"2009","journal-title":"Kybernetes"},{"issue":"3","key":"key2022040708482823700_ref064","doi-asserted-by":"crossref","first-page":"239","DOI":"10.1177\/0266666913513278","article-title":"Knowledge management performance measurement: measures, approaches, trends and future directions","volume":"31","year":"2015","journal-title":"Information Development"},{"issue":"1","key":"key2022040708482823700_ref065","doi-asserted-by":"crossref","first-page":"527","DOI":"10.1016\/j.asoc.2011.08.008","article-title":"Segmenting critical factors for successful knowledge management implementation using the fuzzy DEMATEL method","volume":"12","year":"2012","journal-title":"Applied Soft Computing"},{"key":"key2022040708482823700_ref0065","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1109\/IWISA.2009.5073092","article-title":"Research on the performance measurement of knowledge management based on principal component analysis","year":"2009","journal-title":"2009 International Workshop on Intelligent Systems and Applications"},{"key":"key2022040708482823700_ref066","doi-asserted-by":"crossref","first-page":"182","DOI":"10.1016\/j.autcon.2011.06.016","article-title":"Assessing impacts of information technology on project success through knowledge management practice","volume":"22","year":"2012","journal-title":"Automation in Construction"},{"issue":"1","key":"key2022040708482823700_ref067","first-page":"24","article-title":"Relationship between knowledge management processes and performance: critical role of knowledge utilization in organizations","volume":"17","year":"2018","journal-title":"Knowledge Management Research & Practice"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-01-2021-0077\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-01-2021-0077\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:25:25Z","timestamp":1753395925000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/26\/4\/943-971\/266763"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2021,7,9]]},"references-count":77,"journal-issue":{"issue":"4","published-online":{"date-parts":[[2021,7,9]]},"published-print":{"date-parts":[[2022,4,8]]}},"alternative-id":["10.1108\/JKM-01-2021-0077"],"URL":"https:\/\/doi.org\/10.1108\/jkm-01-2021-0077","relation":{},"ISSN":["1367-3270","1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"},{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2021,7,9]]}}}