{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,5,29]],"date-time":"2026-05-29T23:37:07Z","timestamp":1780097827801,"version":"3.54.0"},"reference-count":74,"publisher":"Emerald","issue":"7","license":[{"start":{"date-parts":[[2024,2,6]],"date-time":"2024-02-06T00:00:00Z","timestamp":1707177600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2024,7,25]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Integrating anxiety and uncertainty management (AUM) theory and theory of organizing, this study aims to contribute to the knowledge management literature by examining the interdependent and bidirectional nature of knowledge transfer between expatriates and host country nationals (HCNs). Specifically, the authors investigate how receivers\u2019 cognitive response to senders\u2019 behaviors during their interactions becomes an important conduit between senders\u2019 behaviors and the successful transfer of knowledge.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The authors used the actor partner interdependence model to analyze data from 107 expatriate-HCN dyads. The authors collected the responses of these expatriate-HCN dyads in Shanghai, Taipei, Hong Kong, Vietnam, South Korea, Malaysia, Thailand, Indonesia and India.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Receivers\u2019 interaction anxiety and uncertainty, as a response to senders\u2019 relationship building behaviors, mediate the relationship between senders\u2019 relationship building behaviors and successful knowledge transfer. When senders are expatriates, senders\u2019 communication patience and relationship building behaviors interact to reduce the direct and indirect effects of both receivers\u2019 interaction anxiety and uncertainty. However, when senders are HCNs, the moderation and moderated mediation models are not supported.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The study contributes to the knowledge management literature by investigating knowledge transfer between expatriates and HCNs using an interpersonal cross-cultural communication lens. The authors make refinements to AUM theory by going beyond the sender role to highlighting the interdependence between senders and receivers in the management of anxiety and uncertainty which, in turn, influences the effectiveness of cross-cultural communication. The study is also unique in that the authors underscore an important yet understudied construct, communication patience, in the successful transfer of knowledge.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-02-2023-0128","type":"journal-article","created":{"date-parts":[[2024,2,2]],"date-time":"2024-02-02T08:10:34Z","timestamp":1706861434000},"page":"1867-1888","source":"Crossref","is-referenced-by-count":9,"title":["Bridging the expatriate and host country national knowledge transfer gap: managing interaction anxiety and uncertainty"],"prefix":"10.1108","volume":"28","author":[{"given":"Yu-Shan","family":"Hsu","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Yu-Ping","family":"Chen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Flora F.T.","family":"Chiang","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Margaret 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