{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,9]],"date-time":"2026-07-09T23:50:23Z","timestamp":1783641023196,"version":"3.55.0"},"reference-count":100,"publisher":"Emerald","issue":"8","license":[{"start":{"date-parts":[[2020,8,3]],"date-time":"2020-08-03T00:00:00Z","timestamp":1596412800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2020,8,3]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This paper aims to investigate the differences in the mediating roles of trust and knowledge sharing (formal vs informal) in the process by which training and incentives influence organizational performance (sales increase and labor productivity).<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The data from an online survey of Senior Managers from 119 firms in Hong Kong\u2019s clothing industry (HKCI) was analyzed using SmartPLS software.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Trust has a stronger mediating impact in the effects of incentives (vs training) on both formal and informal knowledge sharing. Informal (vs formal) knowledge sharing has a stronger mediating impact in the effects of trust on sales increase and labor productivity.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>Future research may consider different dimensions such as knowledge donating and collecting behaviors, as well as motives, such as self-enjoyment, reciprocity or social interaction ties to study knowledge sharing behavior.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>This study shows that incentives are more likely than training to help build a trusting environment in an organization and that informal knowledge sharing has a stronger influence on organizational performance than formal knowledge sharing.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The study\u2019s distinctive contribution is the under-researched context of HKCI for investigating the mediating effects of trust and formal and informal knowledge sharing between ability and motivational practices on performance.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jkm-04-2020-0309","type":"journal-article","created":{"date-parts":[[2020,8,3]],"date-time":"2020-08-03T07:48:47Z","timestamp":1596440927000},"page":"1987-2006","source":"Crossref","is-referenced-by-count":77,"title":["Demystifying the differences in the impact of training and incentives on employee performance: mediating roles of trust and knowledge sharing"],"prefix":"10.1108","volume":"24","author":[{"given":"Yuk Ling Angie","family":"Lee","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Ashish","family":"Malik","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Philip J.","family":"Rosenberger III","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Piyush","family":"Sharma","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"1","key":"key2021020511550684000_ref001","doi-asserted-by":"crossref","first-page":"17","DOI":"10.5465\/amr.2002.5922314","article-title":"Social capital: prospects for a new concept","volume":"27","year":"2002","journal-title":"Academy of Management Review"},{"issue":"2","key":"key2021020511550684000_ref002","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1057\/fsm.2015.5","article-title":"Consumer adoption of internet banking in Jordan: examining the role of hedonic motivation, habit, self-efficacy and trust","volume":"20","year":"2015","journal-title":"Journal of Financial Services Marketing"},{"key":"key2021020511550684000_ref003","volume-title":"Manufacturing Advantage: Why High-Performance Work Systems Pay off","year":"2000"},{"issue":"1","key":"key2021020511550684000_ref004","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1108\/13673270310463626","article-title":"Motivation and barriers to participation in virtual knowledge-sharing communities of practice","volume":"7","year":"2003","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2021020511550684000_ref005","doi-asserted-by":"crossref","first-page":"324","DOI":"10.1016\/j.jbusres.2013.01.018","article-title":"Improving marketing success: the role of tacit knowledge exchange between sales and marketing","volume":"67","year":"2014","journal-title":"Journal of Business Research"},{"issue":"2","key":"key2021020511550684000_ref006","doi-asserted-by":"crossref","first-page":"480","DOI":"10.1177\/0149206312471394","article-title":"Developing and leveraging human capital resource to promote service quality: testing a theory of performance","volume":"42","year":"2016","journal-title":"Journal of Management"},{"issue":"8","key":"key2021020511550684000_ref007","doi-asserted-by":"crossref","first-page":"1502","DOI":"10.1108\/JKM-12-2018-0734","article-title":"Are we in this together? 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