{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,13]],"date-time":"2026-07-13T10:15:18Z","timestamp":1783937718617,"version":"3.55.0"},"reference-count":94,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2014,10,7]],"date-time":"2014-10-07T00:00:00Z","timestamp":1412640000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2014,10,7]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>\u2013 This paper aims at defining a model to properly evaluate knowledge management (KM) value. Empirical studies have found little or no improvement in organizational performance despite large KM investments.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>\u2013 The KM-driven performances are rooted in knowledge resources based on the knowledge-based view. Further, the KM-driven performances are mediated by business process capabilities. Organizational learning is critically complementary to KM for being a moderator to knowledge resources. A model was proposed for defining the performance with the relationships between these issues. A survey was conducted for collecting empirical data. Partial least squares was used for path analysis.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>\u2013 Knowledge resources lay a foundation on the KM-driven performance through the mediator of business process capabilities. Specifically, knowledge assets and process capabilities are two different but relevant drivers in a value creation process. The findings particularly provide evidence to explain the knowledge-based view and the mediator of business process capabilities.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Practical implications<\/jats:title><jats:p>\u2013 While an organization owns important knowledge resources in the industry, it should dedicate its effort to the improvement of business process capabilities for well-achieving final performance. The KM-driven performance should be considered for both financial and non-financial indicators in a complementary manner.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>\u2013 Extant theories may provide inadequate methods to evaluate KM-enabled performance. This study attempted to define an effective model for this issue. This model empirically demonstrated its capability to work on this issue.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jkm-05-2014-0192","type":"journal-article","created":{"date-parts":[[2014,11,5]],"date-time":"2014-11-05T05:19:20Z","timestamp":1415164760000},"page":"1141-1164","source":"Crossref","is-referenced-by-count":187,"title":["Knowledge management driven firm performance: the roles of business process capabilities and organizational learning"],"prefix":"10.1108","volume":"18","author":[{"given":"Ing-Long","family":"Wu","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Jian-Liang","family":"Chen","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2020012415021575500_b1","doi-asserted-by":"crossref","unstructured":"Alavi, M. and Leidner, D.E. (2001), \u201cReview: knowledge management and knowledge management systems: conceptual foundations and research issues,\u201d MIS Quarterly, Vol. 25 No. 1, pp. 107-133.","DOI":"10.2307\/3250961"},{"key":"key2020012415021575500_b2","doi-asserted-by":"crossref","unstructured":"Andriessen, D. (2006), \u201cOn the metaphorical nature of intellectual capital: a textual analysis,\u201d Journal of Intellectual Capital, Vol. 7 No. 1, pp. 93-110.","DOI":"10.1108\/14691930610639796"},{"key":"key2020012415021575500_b3","unstructured":"Argyris, C. and Schon, D.A. (1978), Organizational Learning: A Theory of Action Perspective, Addison-Wesley, Reading, MA."},{"key":"key2020012415021575500_b4","doi-asserted-by":"crossref","unstructured":"Banker, R.D. , Bardhan, L.R. and Chang, H. (2006), \u201cPlant information systems, manufacturing capabilities, and plant performance,\u201d MIS Quarterly, Vol. 30 No. 2, pp. 315-337.","DOI":"10.2307\/25148733"},{"key":"key2020012415021575500_b5","doi-asserted-by":"crossref","unstructured":"Barney, J.B. (1991), \u201cFirm resources and sustained competitive advantage,\u201d Journal of Management, Vol. 17 No. 1, pp. 99-120.","DOI":"10.1177\/014920639101700108"},{"key":"key2020012415021575500_b6","unstructured":"Barney, J.B. (2001), \u201cIs the resource-based \u2018view\u2019 a useful perspective for strategic management research? Yes,\u201d Academy of Management Review, Vol. 26 No. 1, pp. 41-56."},{"key":"key2020012415021575500_b7","doi-asserted-by":"crossref","unstructured":"Benitez-Amado, J. and Walczuch, R.M. (2012), \u201cInformation technology, the organizational capability of proactive corporate environmental strategy and firm performance: a resource-based analysis,\u201d European Journal of Information Systems, Vol. 21 No. 6, pp. 664-679.","DOI":"10.1057\/ejis.2012.14"},{"key":"key2020012415021575500_b8","doi-asserted-by":"crossref","unstructured":"Bharadwaj, A.S. (2000), \u201cA resource-based perspective on information technology capability and firm performance: an empirical investigation,\u201d MIS Quarterly, Vol. 24 No. 1, pp. 169-196.","DOI":"10.2307\/3250983"},{"key":"key2020012415021575500_b9","doi-asserted-by":"crossref","unstructured":"Bock, G.W. , Zmud, R.W. , Kim, Y.G. and Lee, J.N. (2005), \u201cBehavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate,\u201d MIS Quarterly, Vol. 29 No. 1, pp. 87-111.","DOI":"10.2307\/25148669"},{"key":"key2020012415021575500_b10","doi-asserted-by":"crossref","unstructured":"Bogner, W.C. and Bansal, P. (2007), \u201cKnowledge management as the basis of sustained high performance,\u201d Journal of Management Studies, Vol. 44 No. 1, pp. 165-188.","DOI":"10.1111\/j.1467-6486.2007.00667.x"},{"key":"key2020012415021575500_b11","doi-asserted-by":"crossref","unstructured":"Bollen, L. , Vergauwen, P. and Schnieders, S. (2005), \u201cLinking intellectual capital and intellectual property to company performance,\u201d Management Decisions, Vol. 43 No. 9, pp. 1161-1185.","DOI":"10.1108\/00251740510626254"},{"key":"key2020012415021575500_b12","doi-asserted-by":"crossref","unstructured":"Bratianu, C. and Orzea, I. (2013), \u201cThe entropic intellectual capital model,\u201d Knowledge Management Research & Practice, Vol. 11 No. 2, pp. 133-141.","DOI":"10.1057\/kmrp.2013.11"},{"key":"key2020012415021575500_b13","unstructured":"Brynjolfsson, E. and Hitt, L.M. (2003), \u201cComputing productivity: firm-level evidence,\u201d Quarterly Journal of Economics, Vol. 84 No. 4, pp. 793-808."},{"key":"key2020012415021575500_b14","doi-asserted-by":"crossref","unstructured":"Carson, E. , Ranzijn, R. , Winefield, A. and Marsden, H. (2004), \u201cIntellectual capital: mapping employee and work group attributes,\u201d Journal of Intellectual Capital, Vol. 5 No. 3, pp. 443-463.","DOI":"10.1108\/14691930410550390"},{"key":"key2020012415021575500_b15","doi-asserted-by":"crossref","unstructured":"Cepeda, G. and Vera, D. (2007), \u201cDynamic capabilities and operational capabilities: a knowledge management perspective,\u201d Journal of Business Research, Vol. 60 No. 5, pp. 426-437.","DOI":"10.1016\/j.jbusres.2007.01.013"},{"key":"key2020012415021575500_b16","doi-asserted-by":"crossref","unstructured":"Chen, A.N.K. and Edgington, T.M. (2005), \u201cAssessing value in organizational knowledge creation: considerations for knowledge workers,\u201d MIS Quarterly, Vol. 29 No. 2, pp. 279-309.","DOI":"10.2307\/25148680"},{"key":"key2020012415021575500_b17","doi-asserted-by":"crossref","unstructured":"Chen, C.-J. and Huang, J.-W. (2009), \u201cStrategic human resource practices and innovation performance-the mediating role of knowledge management capacity,\u201d Journal of Business Research, Vol. 62 No. 1, pp. 104-114.","DOI":"10.1016\/j.jbusres.2007.11.016"},{"key":"key2020012415021575500_b18","doi-asserted-by":"crossref","unstructured":"Chen, J. , Zhu, Z. and Xie, H.Y. (2004), \u201cMeasuring intellectual capital: a new model and empirical study,\u201d Journal of Intellectual Capital, Vol. 5 No. 1, pp. 195-212.","DOI":"10.1108\/14691930410513003"},{"key":"key2020012415021575500_b19","doi-asserted-by":"crossref","unstructured":"Chin, W.W. , Marcolin, B.L. and Newstead, P.R. (2003), \u201cA partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion\/adoption study,\u201d Information Systems Research, Vol. 14 No. 2, pp. 189-217.","DOI":"10.1287\/isre.14.2.189.16018"},{"key":"key2020012415021575500_b20","doi-asserted-by":"crossref","unstructured":"Chiva, R. and Alegre, J. (2005), \u201cOrganizational learning and organizational knowledge: toward the integration of two approaches,\u201d Management Learning, Vol. 36 No. 1, pp. 49-68.","DOI":"10.1177\/1350507605049906"},{"key":"key2020012415021575500_b21","unstructured":"Cohen, J. (1988), Statistical Power Analysis for the Behavioral Sciences, 2nd ed., Lawrence Erlbaum, Hillsdale, NJ."},{"key":"key2020012415021575500_b22","doi-asserted-by":"crossref","unstructured":"Darroch, J. (2005), \u201cKnowledge management, innovation and firm performance,\u201d Journal of Knowledge Management, Vol. 9 No. 3, pp. 101-115.","DOI":"10.1108\/13673270510602809"},{"key":"key2020012415021575500_b23","unstructured":"Davenport, T.H. (1993), Process Innovation: Reengineering Work through Information Technology, Harvard Business School Press, Boston, MA."},{"key":"key2020012415021575500_b24","doi-asserted-by":"crossref","unstructured":"Day, G.S. (1994), \u201cThe capabilities of market-driven organizations,\u201d Journal of Marketing, Vol. 58 No. 4, pp. 37-52.","DOI":"10.1177\/002224299405800404"},{"key":"key2020012415021575500_b25","doi-asserted-by":"crossref","unstructured":"Devaraj, S. and Kohli, R. (2003), \u201cPerformance impacts of information technology: is actual usage the missing link?,\u201d Management Science, Vol. 49 No. 3, pp. 273-289.","DOI":"10.1287\/mnsc.49.3.273.12736"},{"key":"key2020012415021575500_b26","unstructured":"Easterby-Smith, M. and Lyles, M. (2003), The Blackwell Handbook of Organizational Learning and Knowledge Management, Blackwell, Oxford."},{"key":"key2020012415021575500_b27","doi-asserted-by":"crossref","unstructured":"Easterby-Smith, M. and Priesto, I.M. (2008), \u201cDynamic capabilities and knowledge management: an integrative role for learning,\u201d British Journal of Management, Vol. 19 No. 3, pp. 235-249.","DOI":"10.1111\/j.1467-8551.2007.00543.x"},{"key":"key2020012415021575500_b28","doi-asserted-by":"crossref","unstructured":"Fathy, J. and Hooley, G. (2002), \u201cSustainable competitive advantage in electronic business: towards a contingency perspective on the resource-based view,\u201d Journal of Strategic Marketing, Vol. 10 No. 4, pp. 241-253.","DOI":"10.1080\/0965254022000014532"},{"key":"key2020012415021575500_b29","doi-asserted-by":"crossref","unstructured":"Felin, T. and Hesterly, W.S. (2007), \u201cThe knowledge-based view, nested heterogeneity, and new value creation: philosophical considerations on the locus of knowledge,\u201d Academy Management Review, Vol. 32 No. 1, pp. 195-218.","DOI":"10.5465\/amr.2007.23464020"},{"key":"key2020012415021575500_b30","doi-asserted-by":"crossref","unstructured":"Ferratt, T.W. , Agarwal, R. , Brown, C.V. and Moore, J.E. (2005), \u201cIT human resource management configurations and IT turnover: theoretical synthesis and empirical analysis,\u201d Information Systems Research, Vol. 16 No. 3, pp. 237-255.","DOI":"10.1287\/isre.1050.0057"},{"key":"key2020012415021575500_b31","doi-asserted-by":"crossref","unstructured":"Gold, A.H. , Malhotra, A. and Segars, A.H. (2001), \u201cKnowledge management: an organizational capabilities perspective,\u201d Journal of Management Information Systems, Vol. 18 No. 1, pp. 185-214.","DOI":"10.1080\/07421222.2001.11045669"},{"key":"key2020012415021575500_b32","doi-asserted-by":"crossref","unstructured":"Grant, R.M. (1996a), \u201cToward a knowledge-based theory of the firm,\u201d Strategic Management Journal, Vol. 17 No. S2, pp. 109-122.","DOI":"10.1002\/smj.4250171110"},{"key":"key2020012415021575500_b33","doi-asserted-by":"crossref","unstructured":"Grant, R.M. (1996b), \u201cProspering in dynamically-competitive environments: organizational capability as knowledge integration,\u201d Organizational Science, Vol. 7 No. 4, pp. 375-387.","DOI":"10.1287\/orsc.7.4.375"},{"key":"key2020012415021575500_b34","doi-asserted-by":"crossref","unstructured":"Gray, P.H. and Meister, D.B. (2004), \u201cKnowledge courcing effectiveness,\u201d Management Science, Vol. 50 No. 6, pp. 821-834.","DOI":"10.1287\/mnsc.1030.0192"},{"key":"key2020012415021575500_b35","doi-asserted-by":"crossref","unstructured":"Grover, V. and Davenport, T.H. (2001), \u201cGeneral perspective on knowledge management: fostering a research agenda,\u201d Journal of Management Information Systems, Vol. 18 No. 1, pp. 5-21.","DOI":"10.1080\/07421222.2001.11045672"},{"key":"key2020012415021575500_b36","doi-asserted-by":"crossref","unstructured":"Guillen, M.F. (2000), \u201cBusiness groups in emerging economies: a resource-based view,\u201d Academy of Management Journal, Vol. 43 No. 3, pp. 362-380.","DOI":"10.2307\/1556400"},{"key":"key2020012415021575500_b37","doi-asserted-by":"crossref","unstructured":"Haas, M.R. and Hansen, M.T. (2005), \u201cWhen using knowledge can hurt performance: an empirical test of competitive bidding in a management consulting company,\u201d Strategic Management Journal, Vol. 26 No. 1, pp. 1-24.","DOI":"10.1002\/smj.429"},{"key":"key2020012415021575500_b38","doi-asserted-by":"crossref","unstructured":"Helfat, C.E. and Peteraf, M.A. (2003), \u201cThe dynamic resource-based view: capability lifecycles,\u201d Strategic Management Journal, Vol. 24 No. 10, pp. 997-1010.","DOI":"10.1002\/smj.332"},{"key":"key2020012415021575500_b39","doi-asserted-by":"crossref","unstructured":"Hoetker, G. and Agarwal, R. (2007), \u201cDeath hurts, but it isn\u2019t fatal: the postexit diffusion of knowledge created by innovative companies,\u201d Academy of Management Journal, Vol. 50 No. 2, pp. 446-467.","DOI":"10.5465\/amj.2007.24634858"},{"key":"key2020012415021575500_b40","doi-asserted-by":"crossref","unstructured":"Jarvis, C.B. , Mackenzie, S.B. and Podsakoff, P.M. (2003), \u201cA critical review of construct indicators and measurement model misspecification in marketing and consumer research,\u201d Journal of Consumer Research, Vol. 30 No. 2, pp. 199-218.","DOI":"10.1086\/376806"},{"key":"key2020012415021575500_b41","doi-asserted-by":"crossref","unstructured":"Jerez-Gomez, P. , Cespedes-Lorente, J. and Valle-Cabrera, R. (2005), \u201cOrganizational learning capability: a proposal of measurement,\u201d Journal of Business Research, Vol. 58 No. 6, pp. 715-725.","DOI":"10.1016\/j.jbusres.2003.11.002"},{"key":"key2020012415021575500_b42","doi-asserted-by":"crossref","unstructured":"Kaplan, R.S. and Norton, D.P. (2001a), \u201cTransforming the balanced scorecard from performance measurement to strategic management: part I,\u201d Accounting Horizons, Vol. 15 No. 1, pp. 87-104.","DOI":"10.2308\/acch.2001.15.1.87"},{"key":"key2020012415021575500_b44","unstructured":"Kaplan, R.S. and Norton, D.P. (2004a), \u201cMeasuring the strategic readiness of intangible assets,\u201d Harvard Business Review, Vol. 82 No. 2, pp. 52-63."},{"key":"key2020012415021575500_b45","doi-asserted-by":"crossref","unstructured":"Kaplan, R.S. and Norton, D.P. (2004b), \u201cThe strategy map: guide to aligning intangible assets,\u201d Strategy and Leadership, Vol. 32 No. 5, pp. 10-17.","DOI":"10.1108\/10878570410699825"},{"key":"key2020012415021575500_b46","doi-asserted-by":"crossref","unstructured":"Karkoulian, S. , Messarra, L.C. and McCarthy, R. (2013), \u201cThe intriguing art of knowledge management and its relation to learning organizations,\u201d Journal of Knowledge Management, Vol. 17 No. 4, pp. 511-526.","DOI":"10.1108\/JKM-03-2013-0102"},{"key":"key2020012415021575500_b95","doi-asserted-by":"crossref","unstructured":"King, W.R. (2009), Knowledge Management and Organizational Learning, Springer, US.","DOI":"10.1007\/978-1-4419-0011-1"},{"key":"key2020012415021575500_b47","doi-asserted-by":"crossref","unstructured":"King, A.W. and Zeithaml, C.P. (2001), \u201cCompetencies and firm performance: examining the causal ambiguity paradox,\u201d Strategic Management Journal, Vol. 22 No. 1, pp. 75-99.","DOI":"10.1002\/1097-0266(200101)22:1<75::AID-SMJ145>3.0.CO;2-I"},{"key":"key2020012415021575500_b49","doi-asserted-by":"crossref","unstructured":"Kulkarni, U.R. , Ravindran, S. and Freeze, R. (2007), \u201cA knowledge management success model: theoretical development and empirical validation,\u201d Journal of Management Information Systems, Vol. 23 No. 3, pp. 309-347.","DOI":"10.2753\/MIS0742-1222230311"},{"key":"key2020012415021575500_b50","doi-asserted-by":"crossref","unstructured":"Law, K.S. , Wong, C.S. and Mobley, W.H. (1998), \u201cToward a taxonomy of multidimensional constructs,\u201d Academy of Management Review, Vol. 23 No. 4, pp. 741-755.","DOI":"10.5465\/amr.1998.1255636"},{"key":"key2020012415021575500_b51","doi-asserted-by":"crossref","unstructured":"Lee, H. and Choi, B. (2003), \u201cKnowledge management enablers, processes, and organizational performance: an integrative view and empirical examination,\u201d Journal of Management Information Systems, Vol. 20 No. 1, pp. 179-228.","DOI":"10.1080\/07421222.2003.11045756"},{"key":"key2020012415021575500_b52","doi-asserted-by":"crossref","unstructured":"Lee, K.C. , Lee, S. and Kang, I.W. (2005), \u201cKMPI: measuring knowledge management performance,\u201d Information & Management, Vol. 42 No. 3, pp. 469-482.","DOI":"10.1016\/j.im.2004.02.003"},{"key":"key2020012415021575500_b53","doi-asserted-by":"crossref","unstructured":"Lee, S. , Kim, B.G. and Kim, H. (2012), \u201cAn integrated view of knowledge management for performance,\u201d Journal of Knowledge Management, Vol. 16 No. 2, pp. 183-203.","DOI":"10.1108\/13673271211218807"},{"key":"key2020012415021575500_b54","doi-asserted-by":"crossref","unstructured":"Lepak, D.P. and Snell, S.A. (1999), \u201cThe human resource architecture: toward a theory of human capital allocation and development,\u201d Academy of Management Review, Vol. 24 No. 1, pp. 31-48.","DOI":"10.5465\/amr.1999.1580439"},{"key":"key2020012415021575500_b55","doi-asserted-by":"crossref","unstructured":"Liao, C. , Chuang, S.-H. and To, P.-L. (2011), \u201cHow knowledge management mediates the relationship between environment and organizational structure,\u201d Journal of Business Research, Vol. 64 No. 7, pp. 728-736.","DOI":"10.1016\/j.jbusres.2010.08.001"},{"key":"key2020012415021575500_b56","doi-asserted-by":"crossref","unstructured":"Lopez, V.W.B. and Esteves, J. (2013), \u201cAcquiring external knowledge to avoid wheel re-invention,\u201d Journal of Knowledge Management, Vol. 17 No. 1, pp. 87-105.","DOI":"10.1108\/13673271311300787"},{"key":"key2020012415021575500_b57","doi-asserted-by":"crossref","unstructured":"Mahoney, J. (1995), \u201cThe management of resources and the resources of management,\u201d Journal of Business Research, Vol. 33 No. 2, pp. 91-101.","DOI":"10.1016\/0148-2963(94)00060-R"},{"key":"key2020012415021575500_b58","doi-asserted-by":"crossref","unstructured":"Marr, B. and Moustanghfir, K. (2005), \u201cDefining intellectual capital: a three-dimension approach,\u201d Management Decision, Vol. 43 No. 9, pp. 1114-1128.","DOI":"10.1108\/00251740510626227"},{"key":"key2020012415021575500_b59","doi-asserted-by":"crossref","unstructured":"Marr, B. , Schiuma, G. and Neely, A. (2004), \u201cIntellectual capital \u2013 defining key performance indicators for organizational knowledge assets,\u201d Business Process Management Journal, Vol. 10 No. 5, pp. 551-569.","DOI":"10.1108\/14637150410559225"},{"key":"key2020012415021575500_b60","doi-asserted-by":"crossref","unstructured":"Mata, F.J. , Fu, W.L. and Barney, J.B. (1995), \u201cInformation technology and sustained competitive advantage: a resource-based analysis,\u201d MIS Quarterly, Vol. 19 No. 4, pp. 487-505.","DOI":"10.2307\/249630"},{"key":"key2020012415021575500_b61","doi-asserted-by":"crossref","unstructured":"Melville, N. , Kraemer, K. and Gurbaxani, V. (2004), \u201cReview: information technology and organizational performance: an integrative model of IT business value,\u201d MIS Quarterly, Vol. 28 No. 2, pp. 283-322.","DOI":"10.2307\/25148636"},{"key":"key2020012415021575500_b62","doi-asserted-by":"crossref","unstructured":"Miller, D.J. , Fern, M.J. and Cardinal, L.B. (2007), \u201cThe use of knowledge for technological innovation within diversified firms,\u201d Academy of Management Journal, Vol. 50 No. 2, pp. 308-326.","DOI":"10.5465\/amj.2007.24634437"},{"key":"key2020012415021575500_b63","doi-asserted-by":"crossref","unstructured":"Namasivayam, K. and Denizce, B. (2006), \u201cHuman capital in service organizations: identifying value drivers,\u201d Journal of Intellectual Capital, Vol. 7 No. 3, pp. 381-393.","DOI":"10.1108\/14691930610681465"},{"key":"key2020012415021575500_b64","doi-asserted-by":"crossref","unstructured":"Nonaka, I. and Takeuchi, H. (1995), The Knowledge Creating Company. How Japanese Companies Create the Dynamics of Innovation. Oxford University Press, New York, NY.","DOI":"10.1016\/0024-6301(96)81509-3"},{"key":"key2020012415021575500_b65","doi-asserted-by":"crossref","unstructured":"Nonaka, I. , Toyoma, R. and Konno, N. (2000), \u201cSECI Ba and leadership: a unified model of dynamic knowledge creation,\u201d Long Range Planning, Vol. 33 No. 1, pp. 5-34.","DOI":"10.1016\/S0024-6301(99)00115-6"},{"key":"key2020012415021575500_b66","doi-asserted-by":"crossref","unstructured":"Oshri, I. , Van Fenema, P. and Kotlarsky, J. (2008), \u201cKnowledge transfer in globally distributed team: the role of transaction memory,\u201d Information Systems Journal, Vol. 18 No. 6, pp. 593-616.","DOI":"10.1111\/j.1365-2575.2007.00243.x"},{"key":"key2020012415021575500_b98","unstructured":"Prahalad, C.K. and Hamel, G. (1990), \u201cThe core competence of the corporation,\u201d Harvard Business Review, Vol. 68 No. 3, pp. 79-91."},{"key":"key2020012415021575500_b67","doi-asserted-by":"crossref","unstructured":"Pandey, S.C. and Dutta, A. (2013), \u201cRole of knowledge infrastructure capabilities in knowledge management,\u201d Journal of Knowledge Management, Vol. 17 No. 3, pp. 435-453.","DOI":"10.1108\/JKM-11-2012-0365"},{"key":"key2020012415021575500_b68","doi-asserted-by":"crossref","unstructured":"Petter, S. , Straub, D. and Rai, A. (2007), \u201cSpecifying formative constructs in information systems research,\u201d MIS Quarterly, Vol. 31 No. 4, pp. 623-656.","DOI":"10.2307\/25148814"},{"key":"key2020012415021575500_b69","doi-asserted-by":"crossref","unstructured":"Podsakoff, P.M. , Mackenzie, S.B. , Lee, J.Y. and Podsakoff, N.P. (2003), \u201cCommon method biases in behavioral research: a critical review of the literature and recommended remedies,\u201d Journal of Applied Psychology, Vol. 88 No. 5, pp. 879-903.","DOI":"10.1037\/0021-9010.88.5.879"},{"key":"key2020012415021575500_b70","doi-asserted-by":"crossref","unstructured":"Rai, A. , Patnayakuni, R. and Seth, N. (2006), \u201cFirm performance impacts of digitally-enabled supply chain integration capabilities,\u201d MIS Quarterly, Vol. 30 No. 2, pp. 225-246.","DOI":"10.2307\/25148729"},{"key":"key2020012415021575500_b71","doi-asserted-by":"crossref","unstructured":"Ray, G. , Barney, J.B. and Muhanna, W.A. (2004), \u201cCapabilities, business, processes, and competitive advantage: choosing the dependent variable in empirical tests of the resource-based view,\u201d Strategic Management Journal, Vol. 25 No. 1, pp. 23-37.","DOI":"10.1002\/smj.366"},{"key":"key2020012415021575500_b72","doi-asserted-by":"crossref","unstructured":"Rivard, S. , Raymond, L. and Verreault, D. (2006), \u201cResource-based view and competitive strategy: an integrated model of the contribution of information technology of firm performance,\u201d Journal of Strategic Information Systems, Vol. 15 No. 1, pp. 29-50.","DOI":"10.1016\/j.jsis.2005.06.003"},{"key":"key2020012415021575500_b73","doi-asserted-by":"crossref","unstructured":"Santhanam, R. , Seligman, L. and Kang, D. (2007), \u201cPost-implementation knowledge transfers to users and information technology professionals,\u201d Journal of Management Information Systems, Vol. 24 No. 1, pp. 171-199.","DOI":"10.2753\/MIS0742-1222240105"},{"key":"key2020012415021575500_b74","unstructured":"Senge, P.M. (1990), The Fifth Discipline: Art and Practice of the Learning Organization, Doubleday, New York, NY."},{"key":"key2020012415021575500_b75","doi-asserted-by":"crossref","unstructured":"Shin, M. (2004), \u201cA framework for evaluating economics of knowledge management systems,\u201d Information & Management, Vol. 42 No. 1, pp. 179-196.","DOI":"10.1016\/j.im.2003.06.006"},{"key":"key2020012415021575500_b76","doi-asserted-by":"crossref","unstructured":"Shin, M. , Holden, T. and Schmidt, R.A. (2001), \u201cFrom knowledge theory to management practice: towards an integrated approach,\u201d Information Processing & Management, Vol. 37 No. 2, pp. 335-355.","DOI":"10.1016\/S0306-4573(00)00031-5"},{"key":"key2020012415021575500_b77","doi-asserted-by":"crossref","unstructured":"Sila, I. (2010), \u201cDo organisational and environmental factors moderate the effects of internet-based interorganisational systems on firm performance?,\u201d European Journal of Information Systems, Vol. 19 No. 5, pp. 581-600.","DOI":"10.1057\/ejis.2010.28"},{"key":"key2020012415021575500_b78","doi-asserted-by":"crossref","unstructured":"Song, M. , Bij, H.V.D. and Weggeman, M. (2005), \u201cDeterminants of the level of knowledge application: a knowledge-based and information-processing perspective,\u201d Journal of Product Innovation Management, Vol. 22 No. 5, pp. 430-444.","DOI":"10.1111\/j.1540-5885.2005.00139.x"},{"key":"key2020012415021575500_b79","doi-asserted-by":"crossref","unstructured":"Spender, J.C. (1996a), \u201cMaking knowledge the basis of a dynamic theory of the firm,\u201d Strategic Management Journal, Vol. 17, pp. 45-62.","DOI":"10.1002\/smj.4250171106"},{"key":"key2020012415021575500_b96","doi-asserted-by":"crossref","unstructured":"Spender, J.C. (2008), \u201cOrganizational learning and knowledge management,\u201d Management Learning, Vol. 39 No. 2, pp. 159-176.","DOI":"10.1177\/1350507607087582"},{"key":"key2020012415021575500_b81","unstructured":"Stewart, T.A. (1997), Intellectual Capital: The New Wealth of Organizations, Doubleday, New York, NY."},{"key":"key2020012415021575500_b82","doi-asserted-by":"crossref","unstructured":"Tanriverdi, H. (2005), \u201cInformation technology relatedness, knowledge management capability, and performance of multibusiness firms,\u201d MIS Quarterly, Vol. 29 No. 2, pp. 311-334.","DOI":"10.2307\/25148681"},{"key":"key2020012415021575500_b83","unstructured":"Tsoukas, H. and Mylonopoulos, N. (2004), Organizational as Knowledge Systems: Knowledge, Learning and Dynamic Capabilities, Palgrave Macmilla, Basingstoke."},{"key":"key2020012415021575500_b84","doi-asserted-by":"crossref","unstructured":"Turner, K.L. and Makhija, M.V. (2006), \u201cThe role of organizational controls in managing knowledge,\u201d Academy of Management Review, Vol. 31 No. 1, pp. 197-217.","DOI":"10.5465\/amr.2006.19379631"},{"key":"key2020012415021575500_b85","doi-asserted-by":"crossref","unstructured":"Wade, M. and Hulland, J. (2004), \u201cThe resource-based view and information systems research: review, extension, and suggestions for future research,\u201d MIS Quarterly, Vol. 28 No. 1, pp. 107-142.","DOI":"10.2307\/25148626"},{"key":"key2020012415021575500_b86","doi-asserted-by":"crossref","unstructured":"Walter, J. , Lechner, C. and Kellermanns, F.W. (2007), \u201cKnowledge transfer between and within alliance partners: private versus collective benefits of social capital,\u201d Journal of Business Research, Vol. 60 No. 7, pp. 698-710.","DOI":"10.1016\/j.jbusres.2007.01.026"},{"key":"key2020012415021575500_b87","doi-asserted-by":"crossref","unstructured":"Wang, C.L. , Ahmed, P.K. and Rafiq, M. (2008), \u201cKnowledge management orientation: construct development and empirical validation,\u201d European Journal of Information Systems, Vol. 17 No. 3, pp. 219-235.","DOI":"10.1057\/ejis.2008.12"},{"key":"key2020012415021575500_b88","doi-asserted-by":"crossref","unstructured":"Wright, P.M. , Dunford, B.B. and Snell, S.A. (2001), \u201cHuman resources and resource based view of the firm,\u201d Journal of Management, Vol. 27 No. 6, pp. 701-721.","DOI":"10.1177\/014920630102700607"},{"key":"key2020012415021575500_b89","doi-asserted-by":"crossref","unstructured":"Wu, I.L. (2002), \u201cA model for implementing BPR based on strategic perspective: an empirical study,\u201d Information & Management, Vol. 39 No. 4, pp. 313-324.","DOI":"10.1016\/S0378-7206(01)00099-4"},{"key":"key2020012415021575500_b90","doi-asserted-by":"crossref","unstructured":"Wu, I.L. and Hu, Y.P. (2012), \u201cExamining knowledge management enabled performance for hospital professionals: a dynamic capability view and the mediating role of process capability,\u201d Journal of the Association of Information Systems, Vol. 13 No. 12, pp. 976-999.","DOI":"10.17705\/1jais.00319"},{"key":"key2020012415021575500_b91","doi-asserted-by":"crossref","unstructured":"Zhao, Y. , Lu, Y. and Wang, X. (2013), \u201cOrganizational unlearning and organizational relearning: a dynamic process of knowledge management,\u201d Journal of Knowledge Management, Vol. 17 No. 6, pp. 902-912.","DOI":"10.1108\/JKM-06-2013-0242"},{"key":"key2020012415021575500_frd1","doi-asserted-by":"crossref","unstructured":"Kaplan, R.S. and Norton, D.P. (2001b), \u201cTransforming the balanced scorecard from performance measurement to strategic management: part II,\u201d Accounting Horizons, Vol. 15 No. 2, pp. 147-160.","DOI":"10.2308\/acch.2001.15.2.147"},{"key":"key2020012415021575500_frd2","doi-asserted-by":"crossref","unstructured":"Klein, R. and Rai, A. (2009), \u201cInter-firm strategic information flows in logistics supply chain relationships,\u201d MIS Quarterly, Vol. 33 No. 4, pp. 735-762.","DOI":"10.2307\/20650325"},{"key":"key2020012415021575500_frd3","doi-asserted-by":"crossref","unstructured":"Spender, J.C. (1996b), \u201cOrganizational knowledge, learning and memory: three concepts in search of a theory,\u201d Journal of Organizational Change Management, Vol. 9 No. 1, pp. 63-78.","DOI":"10.1108\/09534819610156813"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-05-2014-0192\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-05-2014-0192\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:26:17Z","timestamp":1753395977000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/18\/6\/1141-1164\/262214"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2014,10,7]]},"references-count":94,"journal-issue":{"issue":"6","published-print":{"date-parts":[[2014,10,7]]}},"alternative-id":["10.1108\/JKM-05-2014-0192"],"URL":"https:\/\/doi.org\/10.1108\/jkm-05-2014-0192","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2014,10,7]]}}}