{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,31]],"date-time":"2026-01-31T06:35:20Z","timestamp":1769841320139,"version":"3.49.0"},"reference-count":46,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2016,5,9]],"date-time":"2016-05-09T00:00:00Z","timestamp":1462752000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2016,5,9]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This paper intends to present and discuss the findings of a case study analysis of the adoption and use of a wiki system by a small enterprise that is intended as a tool for managing the knowledge needed to successfully perform its business activities. The study aims at contributing to the still insufficient research on the factors influencing the use of new Web 2.0 technologies in small organisations to support internal knowledge management.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The study combines a qualitative and quantitative approach. The main unit of analysis is the wiki system of a small company, particularly its implementation and usage by the company\u2019s employees. Relevant information about the wiki was collected through six interviews to different company members, and by means of an online survey submitted to almost all employees. Interviews involved the CEO of the company, the system developers and two typical users. The survey was made through a questionnaire of 19 questions online administered by means of a popular free-access online poll website (freeonlinesurveys.com).<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Through the reconstruction of the history of the system, the study allowed to understand how the wiki has been introduced and is effectively used inside the case company. The findings of the study highlight that the wiki technology, being light and user-friendly, can be particularly suited for small companies. At the same time, they reveal that the successful implementation of such a system is not a spontaneous and automatic result, but requires a resolute support by top management, a good motivation of participating employees and a clear definition of purposes and ways of use.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>The findings of the study contribute both to the academic research, by making available to scholars further empirical evidence about the use of Web 2.0 technologies in small organisations, and to the practice, by providing some guidelines to managers of small companies who are attempting to adopt and use wikis to effectively manage their knowledge assets.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The paper contributes to the limited research about the adoption and use of wikis as knowledge management system, both in general and in the particular case of a SME. Furthermore, by investigating the behaviours and opinions of individual knowledge workers, it takes into account a perspective that the literature has so far neglected.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-05-2015-0205","type":"journal-article","created":{"date-parts":[[2016,6,6]],"date-time":"2016-06-06T07:58:10Z","timestamp":1465199890000},"page":"423-443","source":"Crossref","is-referenced-by-count":28,"title":["Factors affecting the use of wiki to manage knowledge in a small company"],"prefix":"10.1108","volume":"20","author":[{"given":"Ettore","family":"Bolisani","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Enrico","family":"Scarso","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"4","key":"key2020121604004383200_ref001","first-page":"46","article-title":"Introduction of a wiki in an enterprise: motives and challenges","volume":"2","year":"2011","journal-title":"Journal of Systems Integration"},{"issue":"12","key":"key2020121604004383200_ref002","doi-asserted-by":"crossref","first-page":"67","DOI":"10.1145\/1859204.1859225","article-title":"Business impact of Web 2.0 technologies","volume":"53","year":"2010","journal-title":"Communications of the ACM"},{"issue":"1","key":"key2020121604004383200_ref003","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1108\/TLO-11-2012-0069","article-title":"Implementing Web 2.0 tools in organisations: feasibility of a systematic approach","volume":"21","year":"2014","journal-title":"The Learning Organization"},{"key":"key2020121604004383200_ref004","first-page":"323","article-title":"Towards value-oriented use of social media for knowledge management in SME","volume-title":"Knowledge Discovery, Knowledge Engineering and Knowledge Management","year":"2013"},{"issue":"4","key":"key2020121604004383200_ref005","doi-asserted-by":"crossref","first-page":"368","DOI":"10.1108\/ITP-11-2012-0142","article-title":"Collaborative KM for SMEs: a framework evaluation study","volume":"26","year":"2013","journal-title":"Information Technology & People"},{"issue":"2","key":"key2020121604004383200_ref006","doi-asserted-by":"crossref","first-page":"149","DOI":"10.1108\/03055721311329936","article-title":"Making sense of enterprise 2.0","volume":"43","year":"2013","journal-title":"VINE"},{"issue":"3","key":"key2020121604004383200_ref007","first-page":"75","article-title":"Corporate wiki conduct: a study of organizational influences, emotion and motivation","volume":"9","year":"2012","journal-title":"Journal of Leadership, Accountability and Ethics"},{"key":"key2020121604004383200_ref008","first-page":"1","article-title":"Wiki and the wiki way: beyond a knowledge management solution","year":"2005","journal-title":"Information Systems Research Center"},{"issue":"4","key":"key2020121604004383200_ref009","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1108\/13673270910971833","article-title":"Wikis as a knowledge management tool","volume":"13","year":"2009","journal-title":"Journal of Knowledge Management"},{"key":"key2020121604004383200_ref010","first-page":"377","article-title":"The wiki: an environment to revolutionise employees\u2019 interaction with corporate knowledge","year":"2006"},{"key":"key2020121604004383200_ref011","first-page":"158","article-title":"Increasing collaborative knowledge management in your organization: characteristics of wiki technology and wiki users","volume-title":"SIGMIS-CPR \u201910","year":"2010"},{"key":"key2020121604004383200_ref012","first-page":"4661","article-title":"Factors impeding wiki use in the enterprise: a case study","year":"2010","journal-title":"CHI 2010 Extended Abstracts on Human Factors in Computing Systems"},{"issue":"4","key":"key2020121604004383200_ref013","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1057\/kmrp.2012.20","article-title":"Deciding to use and enterprise wiki: the role of social institutions and scripts","volume":"11","year":"2013","journal-title":"Knowledge Management Research & Practice"},{"key":"key2020121604004383200_ref014","article-title":"Knowledge management success","year":"2007"},{"issue":"2","key":"key2020121604004383200_ref015","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1108\/13287261311328895","article-title":"Wikis as knowledge management systems: issues and challenges","volume":"15","year":"2013","journal-title":"Journal of Systems and Information Technology"},{"issue":"1","key":"key2020121604004383200_ref016","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1002\/kpm.322","article-title":"Applying wikis to managing knowledge \u2013 a socio-technical approach","volume":"16","year":"2009","journal-title":"Knowledge and Process Management"},{"key":"key2020121604004383200_ref017","volume-title":"The Wiki Way: Collaboration and Sharing on the Internet","year":"2001"},{"issue":"1","key":"key2020121604004383200_ref018","doi-asserted-by":"crossref","first-page":"120","DOI":"10.1108\/13673270910931215","article-title":"WEB 2.0 implications on knowledge management","volume":"13","year":"2009","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2020121604004383200_ref019","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/17517575.2011.580008","article-title":"Wikis in enterprise settings: a survey","volume":"6","year":"2012","journal-title":"Enterprise Information Systems"},{"issue":"1","key":"key2020121604004383200_ref021","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1111\/jcc4.12030","article-title":"The contradictory influence of social media affordances on online communal knowledge sharing","volume":"19","year":"2013","journal-title":"Journal of Computer-Mediated Communication"},{"key":"key2020121604004383200_ref020","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1145\/1149453.1149472","article-title":"Corporate wiki users: results of a survey","volume-title":"Proceedings of the 2006 International Symposium on Wikis","year":"2006"},{"issue":"2","key":"key2020121604004383200_ref022","doi-asserted-by":"crossref","first-page":"455","DOI":"10.25300\/MISQ\/2013\/37.2.07","article-title":"The impact of shaping on knowledge reuse for organizational improvement with wikis","volume":"37","year":"2013","journal-title":"MIS Quarterly"},{"key":"key2020121604004383200_ref023","article-title":"Wiki-based community collaboration in organizations","year":"2011"},{"issue":"2","key":"key2020121604004383200_ref024","doi-asserted-by":"crossref","first-page":"33","DOI":"10.4018\/jkm.2009040103","article-title":"Co-creating corporate knowledge with a wiki","volume":"5","year":"2009","journal-title":"International Journal of Knowledge Management"},{"key":"key2020121604004383200_ref025","first-page":"61","article-title":"Adoption and use of social media in small and medium-sized enterprises","volume-title":"Practice-Driven Research on Enterprise Transformation","year":"2013"},{"issue":"8","key":"key2020121604004383200_ref026","doi-asserted-by":"crossref","first-page":"767","DOI":"10.1080\/0144929X.2011.642894","article-title":"Wiki as a corporate learning tool: case study for software development company","volume":"31","year":"2012","journal-title":"Behaviour & Information Technology"},{"key":"key2020121604004383200_ref027","article-title":"Success factors of enterprise 2.0","year":"2013"},{"key":"key2020121604004383200_ref028","first-page":"65","article-title":"Semantic wiki as a lightweight knowledge management system","year":"2006"},{"issue":"1","key":"key2020121604004383200_ref029","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1016\/j.techsoc.2008.10.001","article-title":"What we should know about knowledge-intensive business services","volume":"31","year":"2009","journal-title":"Technology in Society"},{"issue":"1","key":"key2020121604004383200_ref030","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1016\/j.tele.2014.08.003","article-title":"Analyzing the effects of technological, organizational and competition factors on Web knowledge exchange in SMEs","volume":"32","year":"2015","journal-title":"Telematics and Informatics"},{"issue":"3","key":"key2020121604004383200_ref031","doi-asserted-by":"crossref","first-page":"379","DOI":"10.1108\/JKM-11-2012-0364","article-title":"Towards tacit knowledge sharing over social web tools","volume":"17","year":"2013","journal-title":"Journal of Knowledge Management"},{"issue":"2","key":"key2020121604004383200_ref032","first-page":"73","article-title":"Wiki-based knowledge management systems for more democratic organisations","volume":"52","year":"2011","journal-title":"Journal of Computer Information Systems"},{"issue":"3","key":"key2020121604004383200_ref033","doi-asserted-by":"crossref","first-page":"175","DOI":"10.1177\/0266382111420354","article-title":"How wikis can be used to manage knowledge in SMEs: a case study","volume":"28","year":"2011","journal-title":"Business Information Review"},{"issue":"3","key":"key2020121604004383200_ref034","first-page":"79","article-title":"Affordances of wikispaces for collaborative learning and knowledge management","volume":"13","year":"2013","journal-title":"GEMA Online Journal of Language Studies"},{"issue":"3","key":"key2020121604004383200_ref035","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1007\/s11628-014-0247-9","article-title":"Determinants of Web 2.0 technologies for knowledge sharing in SMEs","volume":"8","year":"2014","journal-title":"Services Business"},{"key":"key2020121604004383200_ref036","first-page":"33","article-title":"Organizational wiki as a knowledge management tool","volume-title":"SIGDOC","year":"2010"},{"key":"key2020121604004383200_ref037","article-title":"Different contributor profiles in an organizational wiki","volume-title":"OSDOC","year":"2010"},{"issue":"7","key":"key2020121604004383200_ref038","doi-asserted-by":"crossref","first-page":"287","DOI":"10.1016\/j.technovation.2011.02.005","article-title":"How can organizations use wiki for innovations?","volume":"31","year":"2011","journal-title":"Technovation"},{"issue":"4","key":"key2020121604004383200_ref039","doi-asserted-by":"crossref","first-page":"486","DOI":"10.2752\/175630613X13746645186205","article-title":"The role of the lifeworld concept in wiki adoption and use","volume":"16","year":"2013","journal-title":"The Design Journal"},{"key":"key2020121604004383200_ref040","article-title":"Adoption and use of corporate wikis in German small and medium-sized enterprises","year":"2011"},{"issue":"2\/3","key":"key2020121604004383200_ref041","first-page":"317","article-title":"Exploring appropriation of enterprise wikis: a multiple-case study","volume":"21","year":"2012","journal-title":"Computer Supported Cooperative Work"},{"issue":"2","key":"key2020121604004383200_ref042","doi-asserted-by":"crossref","first-page":"154","DOI":"10.1016\/j.jsis.2012.04.003","article-title":"How does social software change knowledge management? Toward a strategic research agenda","volume":"21","year":"2012","journal-title":"Journal of Strategic Information Systems"},{"issue":"1","key":"key2020121604004383200_ref043","first-page":"265","article-title":"Wiki: a technology for conversational knowledge management and group collaboration","volume":"13","year":"2004","journal-title":"Communications of the Association for Information Systems"},{"issue":"3","key":"key2020121604004383200_ref044","first-page":"17","article-title":"Enabling customer-centricity using wikis and the wiki way","volume":"23","year":"2007","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"key2020121604004383200_ref045","first-page":"543","article-title":"Factors affecting shapers of organizational wikis","volume":"6","year":"2010","journal-title":"Journal of the America Society for Information Science and Technology"},{"key":"key2020121604004383200_ref046","first-page":"174","article-title":"What makes corporate wikis work? Wiki affordances and their suitability for corporate knowledge work","volume-title":"Design Science Research in Information Systems. Advances in Theory and Practice","year":"2012"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/JKM-05-2015-0205","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-05-2015-0205\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-05-2015-0205\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:26:19Z","timestamp":1753395979000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/20\/3\/423-443\/264226"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2016,5,9]]},"references-count":46,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2016,5,9]]}},"alternative-id":["10.1108\/JKM-05-2015-0205"],"URL":"https:\/\/doi.org\/10.1108\/jkm-05-2015-0205","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2016,5,9]]}}}