{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,6]],"date-time":"2026-03-06T00:55:54Z","timestamp":1772758554744,"version":"3.50.1"},"reference-count":85,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2020,10,22]],"date-time":"2020-10-22T00:00:00Z","timestamp":1603324800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2021,6,21]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This paper aims to propose an integrative and result-driven health-care knowledge management (HKM) model and discuss the findings of a research that examines how the KM initiatives of a major private Brazilian hospital system are linked to its health-care performance outcomes.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Data were collected from a top-level Brazilian private hospital system (Mater Dei Healthcare System \u2013 MDHS), which is composed of three large hospitals internationally accredited by ISO 9001\/2000, NIAHO and JCI. Multiple qualitative approaches were used to collect data such as 16 in-depth interviews with health professionals and managers, document analysis, participatory observation and benchmarking interviews with two reference hospital networks in Brazil.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The proposed health-oriented KM model is an expansion of the organizational knowing cycle model (Choo, 1996), adding absorptive capacity (ACAP) as a new construct. The paper discusses how ACAP integrates with sense-making, knowledge creation and decision-making processes within the health-care context. Information technology and clinical governance were identified as support factors to the HKM processes.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>The paper presents a pragmatic and result-driven knowledge management (KM) model using health-care-welfare key performance indicators, as well as the emergence of KM as an integrative and strategic approach to hospital management.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The present study presents a knowledge-based perspective to clinical staff management, demonstrating the tangible results of KM initiatives that contribute to health and management performance outcomes.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-05-2020-0392","type":"journal-article","created":{"date-parts":[[2020,10,21]],"date-time":"2020-10-21T07:59:22Z","timestamp":1603267162000},"page":"1241-1262","source":"Crossref","is-referenced-by-count":25,"title":["Knowledge management in health care: an integrative and result-driven clinical staff management model"],"prefix":"10.1108","volume":"25","author":[{"given":"Vin\u00edcius","family":"Pereira de Souza","sequence":"first","affiliation":[]},{"given":"Rodrigo","family":"Baroni","sequence":"additional","affiliation":[]},{"given":"Chun Wei","family":"Choo","sequence":"additional","affiliation":[]},{"given":"Jos\u00e9 Marcio de","family":"Castro","sequence":"additional","affiliation":[]},{"given":"Ricardo 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