{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,30]],"date-time":"2026-04-30T18:23:17Z","timestamp":1777573397226,"version":"3.51.4"},"reference-count":72,"publisher":"Emerald","issue":"9","license":[{"start":{"date-parts":[[2019,11,11]],"date-time":"2019-11-11T00:00:00Z","timestamp":1573430400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2019,11,11]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Drawing on the ability\u2013motivation\u2013opportunity theory applied to the greening of service industries, this paper aims to analyze the extent to which green human resource management plays a role in the adoption of eco-efficiency principles in the financial sector. Environmental knowledge management represents one of the key green human resource management components.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This study conducted a survey with 178 employees working within one of the largest financial banks in Brazil, which has been investing in eco-efficiency for more than ten years.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>On the basis of structural equation modelling, this study has provided the following findings: Among all factors taken into consideration in this study, only environmental training positively influences eco-efficiency; training may be suffering owing to barriers associated with empowerment and teamwork; the eco-efficiency program of the studied company would get benefits if it provided more autonomy to employees; and finally, the eco-efficiency program of the studied bank could be more effective if connected with green teams.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>To date, this is the first work that relates \u2013 with empirical evidence from Brazil \u2013 GHRM and eco-efficiency in the financial service industry.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-07-2018-0414","type":"journal-article","created":{"date-parts":[[2018,11,22]],"date-time":"2018-11-22T07:10:24Z","timestamp":1542870624000},"page":"1691-1707","source":"Crossref","is-referenced-by-count":60,"title":["When knowledge management matters: interplay between green human resources and eco-efficiency in the financial service industry"],"prefix":"10.1108","volume":"23","author":[{"given":"Silvana de Souza","family":"Moraes","sequence":"first","affiliation":[]},{"given":"Charbel Jose","family":"Chiappetta Jabbour","sequence":"additional","affiliation":[]},{"given":"Rosane 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