{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,12,9]],"date-time":"2025-12-09T15:49:26Z","timestamp":1765295366142,"version":"3.41.2"},"reference-count":85,"publisher":"Emerald","issue":"8","license":[{"start":{"date-parts":[[2023,2,13]],"date-time":"2023-02-13T00:00:00Z","timestamp":1676246400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2023,10,19]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study aims to examine how three types of information technology (IT) capability (supplier technological capability, customer technology-sensing capability and relatedness of IT infrastructure) facilitate knowledge acquisition by the customer when the supplier is dominant in the supplier-customer relationship.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The unit of analysis was project. The authors designed two different questionnaires that were responded by the project manager of an enterprise resource planning (ERP) software supplier and the contact person of the customer organization in the same project, respectively. The two questionnaires were matched by means of project name. The final sample included a total of 136 projects. The authors used ordinary least squares to test the research hypotheses.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors found that supplier power advantage negatively influenced knowledge acquisition by the customer. The three types of IT capability did not have direct impacts on knowledge acquisition. The moderating effect of customer technology-sensing capability was not significant either. However, supplier technological capability and relatedness of IT infrastructure attenuated the negative effect of supplier power advantage on knowledge acquisition, indicating that both factors promoted knowledge acquisition.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Knowledge acquisition is important for the success of software implementation in the supplier-customer relationship. There is limited evidence in the literature on how to apply externally oriented IT capability to enhance knowledge management, improve knowledge acquisition and manage the business relationship that is typically dominated by the software supplier. The authors provide evidence to examine related issues.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jkm-07-2022-0525","type":"journal-article","created":{"date-parts":[[2023,2,9]],"date-time":"2023-02-09T23:49:06Z","timestamp":1675986546000},"page":"2090-2112","source":"Crossref","is-referenced-by-count":6,"title":["How does IT capability affect knowledge acquisition in the presence of a dominant supplier?"],"prefix":"10.1108","volume":"27","author":[{"given":"Shuang","family":"Ma","sequence":"first","affiliation":[]},{"given":"Dahui","family":"Li","sequence":"additional","affiliation":[]},{"given":"Yonggui","family":"Wang","sequence":"additional","affiliation":[]},{"given":"Myat Su","family":"Han","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,2,13]]},"reference":[{"issue":"5","key":"key2023101811195231200_ref001","doi-asserted-by":"crossref","first-page":"1059","DOI":"10.1108\/JKM-10-2019-0575","article-title":"Race to learn: knowledge characteristics and resource structure","volume":"24","year":"2020","journal-title":"Journal of Knowledge Management"},{"issue":"2","key":"key2023101811195231200_ref002","doi-asserted-by":"crossref","first-page":"84","DOI":"10.1177\/875697280703800209","article-title":"Containing transaction costs in ERP implementation through identification of strategic learning projects","volume":"38","year":"2007","journal-title":"Project Management Journal"},{"issue":"4","key":"key2023101811195231200_ref003","doi-asserted-by":"crossref","first-page":"747","DOI":"10.1287\/isre.2014.0556","article-title":"Lateral coordination mechanisms and the moderating role of arrangement characteristics in information systems development outsourcing","volume":"25","year":"2014","journal-title":"Information Systems Research"},{"key":"key2023101811195231200_ref004","doi-asserted-by":"crossref","first-page":"148","DOI":"10.1016\/j.infsof.2014.06.011","article-title":"A systematic review on the relationship between user involvement and system success","volume":"58","year":"2015","journal-title":"Information and Software Technology"},{"issue":"8","key":"key2023101811195231200_ref005","doi-asserted-by":"crossref","first-page":"2022","DOI":"10.1108\/JKM-10-2020-0769","article-title":"The intertwining of knowledge sharing and creation in the digital platform based ecosystem. 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