{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,24]],"date-time":"2026-03-24T13:58:40Z","timestamp":1774360720123,"version":"3.50.1"},"reference-count":94,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2016,7,11]],"date-time":"2016-07-11T00:00:00Z","timestamp":1468195200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2016,7,11]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This paper aims to elucidate the collaborative mechanism of knowledge collaboration in online communities. The effects of participant communication behaviors enabling knowledge collaboration, such as public discussion, private messaging and registration, are comprehensively investigated in relation to individual and group performances.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Eight communication categories of participants are defined according to their communication behaviors, and the average number of knowledge contributions at the individual level and the helpfulness toward collaboration efficiency at the group level are compared across the participant categories.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results show that simultaneous participation in both task-oriented public discussion and relationship-oriented private messaging has a synergistic effect in promoting individual knowledge sharing, and that additional registration \u2013 disclosing one\u2019s identity \u2013 significantly enhances efficiency in group collaboration. The role of public discussion appears to be as significant as that of private messaging with regard to online knowledge collaboration.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>First, encouraging members to participate in both task-oriented discussion and casual personal communication is important for eliciting more knowledge contributions. Second, although social capital based on one-to-one private messaging has attracted much attention with respect to knowledge sharing, many-to-many public discussions that more deeply and broadly influence knowledge conversion should be more highly emphasized. Third, the perceptions of shared value and reputation based on registration also need to be cultivated to increase collaboration efficiency.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>In contrast to most previous research that focused on only one type of communication, this study offers a big-picture view of the relationship between communication and online knowledge collaboration by adopting a comprehensive approach to participant communication behavior. A systematic classification of communication behaviors enables this work to illuminate the diverse effects of different communication types or styles on both individual- and group-level performances, thereby improving the understanding of the overall collaborative mechanism. This study thus provides fresh insights on effective management of online communities.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jkm-08-2015-0312","type":"journal-article","created":{"date-parts":[[2016,8,3]],"date-time":"2016-08-03T07:57:15Z","timestamp":1470211035000},"page":"769-792","source":"Crossref","is-referenced-by-count":21,"title":["Communication behavior and online knowledge collaboration: evidence from Wikipedia"],"prefix":"10.1108","volume":"20","author":[{"given":"Hyunjung","family":"Park","sequence":"first","affiliation":[]},{"given":"Sung Joo","family":"Park","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"1","key":"key2020121403525708600_ref001","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1287\/mnsc.49.1.21.12756","article-title":"Individual centrality and performance in virtual R&D groups: an empirical study","volume":"49","year":"2003","journal-title":"Management Science"},{"issue":"3","key":"key2020121403525708600_ref002","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1080\/01587910500167985","article-title":"Online learning: constructivism and conversation as an approach to learning","volume":"42","year":"2005","journal-title":"Innovations in Education and Teaching International"},{"issue":"1","key":"key2020121403525708600_ref003","doi-asserted-by":"crossref","first-page":"123","DOI":"10.2307\/256633","article-title":"Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: resolving a paradox for top management teams","volume":"39","year":"1996","journal-title":"Academy of Management Journal"},{"issue":"3","key":"key2020121403525708600_ref004","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1177\/1043463109336804","article-title":"Reputation and reliability in collective goods: the case of the online encyclopedia Wikipedia","volume":"21","year":"2009","journal-title":"Rationality and Society"},{"issue":"4","key":"key2020121403525708600_ref005","doi-asserted-by":"crossref","first-page":"71","DOI":"10.2753\/MIS0742-1222270403","article-title":"Information quality in Wikipedia: the effects of group composition and task conflict","volume":"27","year":"2011","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"key2020121403525708600_ref006","first-page":"134","article-title":"The real value of ON-LINE communities","volume":"74","year":"1996","journal-title":"Harvard Business Review"},{"key":"key2020121403525708600_ref007","doi-asserted-by":"crossref","first-page":"171","DOI":"10.1016\/0148-2963(90)90061-H","article-title":"Value congruency","volume":"20","year":"1990","journal-title":"Journal of Business Research"},{"issue":"6","key":"key2020121403525708600_ref091","first-page":"1369","article-title":"The social fabric of a team-based M.B.A. program: network effects on student satisfaction and performance","volume":"40","year":"1997","journal-title":"The Academy of Management Journal"},{"key":"key2020121403525708600_ref008","article-title":"Virtual community knowledge evolution","year":"2001"},{"issue":"1","key":"key2020121403525708600_ref009","doi-asserted-by":"crossref","first-page":"87","DOI":"10.2307\/25148669","article-title":"Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate","volume":"29","year":"2005","journal-title":"MIS Quarterly"},{"key":"key2020121403525708600_ref011","doi-asserted-by":"crossref","first-page":"518","DOI":"10.2307\/2392937","article-title":"Being in the right place: a structural analysis of individual influence in an organization","volume":"29","year":"1984","journal-title":"Administrative Science Quarterly"},{"key":"key2020121403525708600_ref012","volume-title":"Blogs, Wikipedia, Second Life, and Beyond: From Production to Produsage","year":"2008"},{"key":"key2020121403525708600_ref013","unstructured":"Bulkley, N. and Alstyne, V.M. 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