{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,10]],"date-time":"2026-02-10T18:30:55Z","timestamp":1770748255355,"version":"3.49.0"},"reference-count":63,"publisher":"Emerald","issue":"9","license":[{"start":{"date-parts":[[2019,11,11]],"date-time":"2019-11-11T00:00:00Z","timestamp":1573430400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2019,11,11]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This paper aims to examine four key management processes, namely, communication, coordination, decision-making and knowledge-sharing, to determine how these impact on transportation infrastructure project success. The context for this study is the construction of a major highway in the United Arab Emirates.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Multiple sources of data are used in this case study that include the following: examination of various documents relating to the project in question; interviews with ten key stakeholders involved with the construction of the project; observations made during the site visit and interviews conducted with four site engineers; a focus group conducted with six key stakeholders involved in the project; and finally interviews conducted with the Minister of Public Works and the Director-General of the Ministry of Public Works. Analysis was conducted using NVivo.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Identification and involvement of key stakeholders, particularly in the early phases of a construction project, is found to be highly critical. Managers must develop detailed understanding of stakeholders\u2019 influence in terms of their legitimacy, power and urgency in achieving effectiveness of the management processes.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The study highlights how different stakeholders influence communication, coordination, decision-making and knowledge-sharing at different stages of the construction project. Hence, understanding stakeholder\u2019s level of legitimacy, power and urgency across the different stages of a project is highly critical.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-08-2018-0503","type":"journal-article","created":{"date-parts":[[2019,1,31]],"date-time":"2019-01-31T09:45:25Z","timestamp":1548927925000},"page":"1764-1781","source":"Crossref","is-referenced-by-count":62,"title":["Communication, coordination, decision-making and knowledge-sharing: a case study in construction management"],"prefix":"10.1108","volume":"23","author":[{"given":"Moza Tahnoon","family":"Al Nahyan","sequence":"first","affiliation":[]},{"given":"Amrik","family":"Sohal","sequence":"additional","affiliation":[]},{"given":"Yaser","family":"Hawas","sequence":"additional","affiliation":[]},{"given":"Brian","family":"Fildes","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"2","key":"key2019121108301574600_ref001","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1080\/10429247.2018.1448967","article-title":"A decision-making framework for subcontractor selection in construction projects","volume":"30","year":"2018","journal-title":"Engineering Management Journal"},{"issue":"3","key":"key2019121108301574600_ref002","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1016\/j.lrp.2010.08.001","article-title":"Strategic management of stakeholders: theory and practice","volume":"44","year":"2011","journal-title":"Long Range Planning"},{"issue":"3","key":"key2019121108301574600_ref003","doi-asserted-by":"crossref","first-page":"2689","DOI":"10.1016\/j.aej.2016.06.010","article-title":"Identification of coordination factors affecting building projects performance","volume":"55","year":"2016","journal-title":"Alexandria Engineering Journal"},{"key":"key2019121108301574600_ref004","volume-title":"Project Management: Cost, Time, and Quality, Two Best Guesses and a Phenomenon, It\u2019s Time to Accept Other Success Criteria","year":"1999"},{"key":"key2019121108301574600_ref005","unstructured":"Azzopardi, S. (2010), \u201cThe evolution of project management: part 2. Project smart\u201d, available at: www.projectsmart.co.uk"},{"issue":"16","key":"key2019121108301574600_ref006","doi-asserted-by":"crossref","first-page":"1332","DOI":"10.1080\/09537287.2015.1045953","article-title":"Understanding construction supply chain management","volume":"26","year":"2015","journal-title":"Production Planning & Control"},{"issue":"4","key":"key2019121108301574600_ref007","doi-asserted-by":"crossref","first-page":"343","DOI":"10.1016\/S1053-5357(02)00176-2","article-title":"Interviews as a valid empirical tool in economics","volume":"31","year":"2002","journal-title":"Journal of Socio-Economics"},{"issue":"1","key":"key2019121108301574600_ref008","first-page":"15","article-title":"Planning a project","volume":"3","year":"1996","journal-title":"Engineering Management Journal"},{"issue":"5","key":"key2019121108301574600_ref009","doi-asserted-by":"crossref","first-page":"649","DOI":"10.1108\/00251740510597680","article-title":"Visualising and mapping stakeholder influence","volume":"43","year":"2005","journal-title":"Management Decision"},{"issue":"2","key":"key2019121108301574600_ref010","doi-asserted-by":"crossref","first-page":"193","DOI":"10.1080\/0144619042000201394","article-title":"Client\u2010led strategies for construction supply chain improvement","volume":"22","year":"2004","journal-title":"Construction Management and Economics"},{"issue":"5","key":"key2019121108301574600_ref011","doi-asserted-by":"crossref","first-page":"736","DOI":"10.1108\/ECAM-07-2016-0159","article-title":"Managing the expectations of external stakeholders in construction projects","volume":"24","year":"2017","journal-title":"Engineering, Construction and Architectural Management"},{"issue":"5","key":"key2019121108301574600_ref012","doi-asserted-by":"crossref","first-page":"412","DOI":"10.1016\/j.ijproman.2006.02.009","article-title":"Three conceptual levels of construction project management work","volume":"24","year":"2006","journal-title":"International Journal of Project Management"},{"key":"key2019121108301574600_ref013","volume-title":"Global Project Management Handbook","author":"Cleland and King","year":"1994"},{"key":"key2019121108301574600_ref014","article-title":"Qualitative data analysis, technologies and representations","year":"1996"},{"issue":"8","key":"key2019121108301574600_ref015","doi-asserted-by":"crossref","first-page":"394","DOI":"10.12968\/bjhc.2016.22.8.394","article-title":"Stakeholder management strategies during construction project work","volume":"22","year":"2016","journal-title":"British Journal of Healthcare Management"},{"key":"key2019121108301574600_ref016","volume-title":"Good to Great","year":"2001"},{"issue":"4","key":"key2019121108301574600_ref017","doi-asserted-by":"crossref","first-page":"337","DOI":"10.1016\/S0024-6301(03)00069-4","article-title":"Reassessing risk in developing country infrastructure","volume":"36","year":"2003","journal-title":"Long Range Planning"},{"issue":"11\/12","key":"key2019121108301574600_ref018","doi-asserted-by":"crossref","first-page":"531","DOI":"10.1108\/02632771211252351","article-title":"Assessing stakeholders\u2019 influence on social performance of infrastructure projects","volume":"30","year":"2012","journal-title":"Facilities"},{"issue":"4","key":"key2019121108301574600_ref019","doi-asserted-by":"crossref","first-page":"431","DOI":"10.1016\/j.ijproman.2007.07.004","article-title":"Risk assessment and allocation in the UAE construction industry","volume":"26","year":"2008","journal-title":"International Journal of Project Management"},{"key":"key2019121108301574600_ref020","doi-asserted-by":"crossref","first-page":"270","DOI":"10.1016\/j.proeng.2017.02.111","article-title":"Decision making in construction management: aHP and expert choice approach","volume":"172","year":"2017","journal-title":"Procedia Engineering"},{"issue":"4","key":"key2019121108301574600_ref021","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1007\/s10551-007-9474-5","article-title":"Imperfections and shortcomings of the stakeholder model\u2019s graphical representation","volume":"80","year":"2008","journal-title":"Journal of Business Ethics"},{"issue":"5","key":"key2019121108301574600_ref022","first-page":"377","article-title":"Development of a purchasing portfolio model for the construction industry: an empirical study","volume":"26","year":"2015","journal-title":"Production Planning & Control"},{"key":"key2019121108301574600_ref023","volume-title":"Strategic Management: A Stakeholder Approach","year":"1984"},{"issue":"12","key":"key2019121108301574600_ref024","doi-asserted-by":"crossref","first-page":"953","DOI":"10.1061\/(ASCE)0733-9364(2008)134:12(953)","article-title":"Estimating cost discrepancies in highway contracts: multistep econometric approach","volume":"134","year":"2008","journal-title":"Journal of Construction Engineering and Management"},{"issue":"5","key":"key2019121108301574600_ref025","doi-asserted-by":"crossref","first-page":"815","DOI":"10.1016\/j.ijproman.2013.10.001","article-title":"effects of project governance structures on the management of risks in major infrastructure projects: a comparative analysis","volume":"32","year":"2014","journal-title":"International Journal of Project Management"},{"issue":"4","key":"key2019121108301574600_ref026","doi-asserted-by":"publisher","first-page":"329","DOI":"10.1016\/j.ijproman.2007.05.11","article-title":"Building knowledge in projects: a practical application of social constructivism to information system development","volume":"26","year":"2007","journal-title":"International Journal for Project Management"},{"key":"key2019121108301574600_ref027","article-title":"Stakeholder theory and globalization: The challenges of power and responsibility","volume-title":"Organization Studies","year":"2011"},{"issue":"2","key":"key2019121108301574600_ref028","doi-asserted-by":"crossref","first-page":"248","DOI":"10.3846\/13923730.2014.996250","article-title":"Computer-aided decision-making in construction project development","volume":"21","year":"2015","journal-title":"Journal of Civil Engineering and Management"},{"key":"key2019121108301574600_ref029","article-title":"The wisdom of teams team building and team work: Seven characteristics of a dream team","volume-title":"Harvard Business Review","year":"2007"},{"key":"key2019121108301574600_ref030","volume-title":"Project Management: A System Approach to Planning, Scheduling and Controlling","year":"2006","edition":"9th ed."},{"issue":"4","key":"key2019121108301574600_ref031","doi-asserted-by":"crossref","first-page":"317","DOI":"10.1108\/00251749910269366","article-title":"Towards a new theory of the firm: a critique of stakeholder theory","volume":"37","year":"1999","journal-title":"Management Decision"},{"key":"key2019121108301574600_ref032","doi-asserted-by":"crossref","first-page":"165","DOI":"10.1016\/S0166-3615(03)00034-4","article-title":"A planning and management infrastructure for large, complex, distributed projects \u2013 beyond ERP and SCM","volume":"51","year":"2003","journal-title":"Computers in Industry"},{"issue":"7","key":"key2019121108301574600_ref033","doi-asserted-by":"crossref","first-page":"795","DOI":"10.1016\/j.ijproman.2011.05.001","article-title":"Complexities in managing maga construction projects","volume":"29","year":"2011","journal-title":"International Journal of Project Management"},{"issue":"4","key":"key2019121108301574600_ref034","doi-asserted-by":"crossref","first-page":"17","DOI":"10.1002\/pmj.20195","article-title":"25 years of stakeholder theory in project management literature (1984-2009)","volume":"41","year":"2010","journal-title":"Project Management Journal"},{"issue":"6","key":"key2019121108301574600_ref035","first-page":"8","article-title":"The influence of stakeholder values on project management","volume":"46","year":"2002","journal-title":"Management Services"},{"issue":"4","key":"key2019121108301574600_ref036","doi-asserted-by":"crossref","first-page":"853","DOI":"10.5465\/amr.1997.9711022105","article-title":"Toward a theory of stakeholder identification and salience: defining the principle of who and what really counts","volume":"22","year":"1997","journal-title":"Academy of Management Review"},{"issue":"2","key":"key2019121108301574600_ref037","doi-asserted-by":"crossref","first-page":"446","DOI":"10.1016\/j.ijproman.2014.08.007","article-title":"Stakeholder management studies in mega construction projects: a review and future directions","volume":"33","year":"2015","journal-title":"International Journal of Project Management"},{"issue":"2","key":"key2019121108301574600_ref038","doi-asserted-by":"crossref","first-page":"241","DOI":"10.2307\/249422","article-title":"Qualitative research in information systems","volume":"21","year":"1997","journal-title":"MIS Quarterly"},{"issue":"11","key":"key2019121108301574600_ref039","doi-asserted-by":"crossref","first-page":"1129","DOI":"10.1080\/01446190903280468","article-title":"Stakeholder impact analysis of infrastructure project management in developing countries: a study of perception of project managers in state\u2010owned engineering firms in vietnam","volume":"27","year":"2009","journal-title":"Construction Management and Economics"},{"issue":"3","key":"key2019121108301574600_ref040","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1080\/01446190600879125","article-title":"Stakeholder impact analysis in construction project management","volume":"25","year":"2007","journal-title":"Construction Management and Economics"},{"key":"key2019121108301574600_ref041","doi-asserted-by":"crossref","first-page":"763","DOI":"10.1016\/j.proeng.2017.08.005","article-title":"Roles of communication on performance of the construction sector","volume":"196","year":"2017","journal-title":"Procedia Engineering"},{"key":"key2019121108301574600_ref042","article-title":"Agency theory","volume-title":"Encyclopedia of Business and Finance","year":"2007","edition":"2nd ed."},{"issue":"4","key":"key2019121108301574600_ref043","doi-asserted-by":"crossref","first-page":"414","DOI":"10.1504\/IJLSM.2015.072747","article-title":"Understanding construction supply chain management for road projects","volume":"22","year":"2015","journal-title":"International Journal of Logistics Systems and Management"},{"key":"key2019121108301574600_ref044","volume-title":"Construction Supply Chain Management: Concepts and Case Studies","year":"2009"},{"key":"key2019121108301574600_ref045","unstructured":"QSR10 (2012), \u201cAbout NVivo software\u201d, available at: www.qsrinternational.com\/products_nvivo.aspx (accessed 16 July 2012)."},{"key":"key2019121108301574600_ref046","unstructured":"Richards, J.W. (2005), \u201cWhat intelligent design is\u2013and isn\u2019t: the more scientifically sophisticated we get, the stronger the argument for intelligent design\u201d, Centre for Science and Culture, 13 May, available at: www.Bellefnet.com"},{"key":"key2019121108301574600_ref047","volume-title":"Using Guide for Qualitative Methods","year":"2007","edition":"2nd ed."},{"issue":"5","key":"key2019121108301574600_ref048","doi-asserted-by":"crossref","first-page":"517","DOI":"10.1016\/j.ijproman.2006.11.007","article-title":"Causes and effects of delays in malaysian construction industry","volume":"25","year":"2007","journal-title":"International Journal of Project Management"},{"issue":"4","key":"key2019121108301574600_ref049","doi-asserted-by":"crossref","first-page":"360","DOI":"10.1016\/j.tranpol.2005.04.003","article-title":"Transport infrastructure: investment and planning. Policy and research aspects","volume":"12","year":"2005","journal-title":"Transport Policy"},{"issue":"5\/6","key":"key2019121108301574600_ref050","doi-asserted-by":"crossref","first-page":"453","DOI":"10.1108\/eb021239","article-title":"Modelling the satisfaction of contractors: the impact of client performance","volume":"9","year":"2002","journal-title":"Engineering Construction and Architectural Management"},{"issue":"1","key":"key2019121108301574600_ref051","first-page":"56","article-title":"Theory to practice: a typology of supply chain management in construction","volume":"14","year":"2014","journal-title":"Production Planning & Control"},{"issue":"1\/3","key":"key2019121108301574600_ref052","first-page":"175","article-title":"Conflict resolution in sustainable infrastructure management","volume":"35","year":"2000","journal-title":"Safety Science"},{"issue":"4","key":"key2019121108301574600_ref053","doi-asserted-by":"crossref","first-page":"511","DOI":"10.1016\/j.autcon.2006.09.001","article-title":"IT enhanced project management in construction: pathways to improve performance and strategic competitiveness","volume":"16","year":"2007","journal-title":"Automation in Construction"},{"issue":"1","key":"key2019121108301574600_ref054","doi-asserted-by":"crossref","first-page":"10","DOI":"10.1080\/15623599.2015.1012138","article-title":"Knowledge management in the construction industry: the strategy of Singapore","volume":"15","year":"2015","journal-title":"International Journal of Construction Management"},{"key":"key2019121108301574600_ref055","volume-title":"Managerial Finance","year":"1992","edition":"9th ed."},{"issue":"3","key":"key2019121108301574600_ref056","doi-asserted-by":"crossref","first-page":"74","DOI":"10.1002\/pmj.21412","article-title":"Stakeholders\u2019 attributes, behavious, and decision-making strategies in construction projects: importance and correlations in practice","volume":"45","year":"2014","journal-title":"Project Management Journal"},{"key":"key2019121108301574600_ref057","volume-title":"Case Study Research: Design and Methods","year":"1994","edition":"2nd ed."},{"key":"key2019121108301574600_ref063","volume-title":"Case Study Research: Design and Methods","year":"2009","edition":"4th ed."},{"issue":"3","key":"key2019121108301574600_ref058","doi-asserted-by":"crossref","first-page":"782","DOI":"10.1007\/s13132-016-0375-7","article-title":"Knowledge management research in the construction industry: a review","volume":"9","year":"2018","journal-title":"Journal of the Knowledge Economy"},{"key":"key2019121108301574600_ref059","volume-title":"Business Research Methods","year":"2000","edition":"2nd ed.,"},{"issue":"6","key":"key2019121108301574600_ref060","doi-asserted-by":"crossref","first-page":"601","DOI":"10.1016\/j.ijproman.2007.03.001","article-title":"Understanding the key risks in construction projects in China","volume":"25","year":"2007","journal-title":"International Journal of Project Management"},{"issue":"6","key":"key2019121108301574600_ref061","doi-asserted-by":"crossref","first-page":"454","DOI":"10.1016\/j.ijproman.2005.04.003","article-title":"Cultural differences in project management capabilities: a field study","volume":"23","year":"2005","journal-title":"International Journal of Project Management"},{"issue":"1","key":"key2019121108301574600_ref062","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1002\/bse.467","article-title":"Mapping stakeholder theory anew: from the \u2018stakeholder theory of the firm\u2019 to three perspectives on business\u2013society relations","volume":"15","year":"2006","journal-title":"Business Strategy and the Environment"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-08-2018-0503\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-08-2018-0503\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:27:14Z","timestamp":1753396034000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/23\/9\/1764-1781\/272583"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2019,11,11]]},"references-count":63,"journal-issue":{"issue":"9","published-print":{"date-parts":[[2019,11,11]]}},"alternative-id":["10.1108\/JKM-08-2018-0503"],"URL":"https:\/\/doi.org\/10.1108\/jkm-08-2018-0503","relation":{},"ISSN":["1367-3270","1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"},{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2019,11,11]]}}}