{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,20]],"date-time":"2026-02-20T03:55:42Z","timestamp":1771559742954,"version":"3.50.1"},"reference-count":103,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2017,7,10]],"date-time":"2017-07-10T00:00:00Z","timestamp":1499644800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2017,7,10]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This paper presents a design approach for process-based knowledge management (PKM) systems that can support knowledge-intensive processes where effective task execution is highly reliant on the knowledge and expertise of participants executing the tasks. The proposed design approach includes design methods and kernel theories governing the design of PKM systems and can also be easily integrated with existing systems analysis and design techniques.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The design science research methodology is used to design and develop the artifact which includes the overall PKM design approach. Information systems design theory is used as a high-level framework to develop and structure the design approach. Relevant design methods and behavioral theories are reviewed to identify kernel theories that guide the design and development of PKM systems. The design approach consists of meta-requirements for PKM systems and design processes to achieve the meta-requirements. A feasibility study is conducted to evaluate the feasibility of the proposed approach.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The design approach presented in this paper can guide system analysts and system developers in the design of knowledge management systems for supporting knowledge-intensive processes. The paper also includes a comprehensive design theory for PKM systems consisting of meta-requirements and a synthesis of various kernel theories into actionable design procedures. The proposed procedures include knowledge requirements modeling, knowledge flows modeling and knowledge and process performance modeling procedures. The feasibility study indicates that the PKM approach can be more useful and effective than solely using unified modeling language (UML)-based systems analysis and design techniques for the design of PKM systems.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>An implication to information systems design research is the feasibility of developing a specialized design approach that incorporates significant domain knowledge to solve complex information system design problems. An implication to practice is the significant potential to improve productivity and effectiveness of systems analysts and designers in developing PKM systems. A limitation is the small sample size of the feasibility study used to evaluate the ease of use and utility of the design approach.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The study makes a unique contribution by proposing a design approach that integrates business process and knowledge management considerations. The approach is particularly valuable because of the focus on integration with existing systems analysis and design techniques, thus allowing for easier adoption.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-09-2016-0376","type":"journal-article","created":{"date-parts":[[2017,6,8]],"date-time":"2017-06-08T09:07:02Z","timestamp":1496912822000},"page":"693-717","source":"Crossref","is-referenced-by-count":25,"title":["A design approach for process-based knowledge management systems"],"prefix":"10.1108","volume":"21","author":[{"given":"Surendra","family":"Sarnikar","sequence":"first","affiliation":[]},{"given":"Amit V.","family":"Deokar","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"3\/4","key":"key2020120616141310100_ref001","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1023\/A:1026564510897","article-title":"Context-aware, proactive delivery of task-specific knowledge: the KnowMore project","volume":"2","year":"2000","journal-title":"Information Systems Frontiers"},{"issue":"1","key":"key2020120616141310100_ref002","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/3250961","article-title":"Review: knowledge management and knowledge management systems: conceptual foundations and research issues","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020120616141310100_ref003","doi-asserted-by":"crossref","first-page":"79","DOI":"10.2307\/25148718","article-title":"The differential use and effect of knowledge-based system explanations in novice and expert judgment decisions","volume":"30","year":"2006","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2020120616141310100_ref004","doi-asserted-by":"crossref","first-page":"240","DOI":"10.1108\/13673270210434340","article-title":"Implementing KM \u2013 a balanced score card approach","volume":"6","year":"2002","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2020120616141310100_ref005","doi-asserted-by":"crossref","first-page":"23","DOI":"10.1080\/07421222.2001.11045676","article-title":"Organizational knowledge management: a contingency perspective","volume":"18","year":"2001","journal-title":"Journal of Management Information Systems"},{"key":"key2020120616141310100_ref006","volume-title":"Knowledge Management: Systems and Processes","year":"2010"},{"key":"key2020120616141310100_ref007","first-page":"435","article-title":"Use of ontology for automating knowledge intensive business processes","volume-title":"Ontologies: A Handbook of Principles, Concepts and Applications in Information Systems","year":"2007"},{"issue":"1","key":"key2020120616141310100_ref008","doi-asserted-by":"crossref","first-page":"87","DOI":"10.2307\/25148669","article-title":"Behavioral intention formation in knowledge sharing: Examining the roles of extrinsic motivators, social-psychological forces, and organizational climate","volume":"29","year":"2005","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020120616141310100_ref009","doi-asserted-by":"crossref","first-page":"25","DOI":"10.2307\/249741","article-title":"Information specificity and environmental scanning: an economic perspective","volume":"21","year":"1997","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2020120616141310100_ref010","doi-asserted-by":"crossref","first-page":"157","DOI":"10.1287\/orsc.8.2.157","article-title":"A coordination theory approach to organizational process design","volume":"8","year":"1997","journal-title":"Organizational Science"},{"issue":"9","key":"key2020120616141310100_ref011","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1145\/130994.130998","article-title":"Process modeling","volume":"35","year":"1992","journal-title":"Communications of the ACM"},{"issue":"6","key":"key2020120616141310100_ref012","doi-asserted-by":"crossref","first-page":"405","DOI":"10.1080\/014492900750052660","article-title":"Barriers and facilitators to the use of knowledge management systems","volume":"19","year":"2000","journal-title":"Behaviour and Information Technology"},{"key":"key2020120616141310100_ref013","first-page":"17","article-title":"Process management for knowledge work","volume-title":"Handbook on Business Process Management","year":"2010"},{"issue":"1","key":"key2020120616141310100_ref014","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1080\/07421222.1995.11518070","article-title":"Managing information about processes","volume":"12","year":"1995","journal-title":"Journal of Management Information Systems"},{"key":"key2020120616141310100_ref015","first-page":"173","article-title":"An ontological approach to develop knowledge intensive CBR systems","volume-title":"Ontologies: A Handbook of Principles, Concepts and Applications in Information Systems","year":"2007"},{"key":"key2020120616141310100_ref016","volume-title":"Process Aware Information Systems: Bridging People and Software through Process Technology","year":"2005"},{"issue":"4","key":"key2020120616141310100_ref017","doi-asserted-by":"crossref","first-page":"81","DOI":"10.2753\/MIS0742-1222250403","article-title":"How knowledge validation processes affect knowledge contribution","volume":"25","year":"2009","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"key2020120616141310100_ref018","first-page":"589","article-title":"Reconciling knowledge management and workflow management systems: the activity-based knowledge management approach","volume":"11","year":"2005","journal-title":"Journal of Universal Computer Science"},{"issue":"5","key":"key2020120616141310100_ref019","first-page":"31","article-title":"The state of KM","volume":"4","year":"2001","journal-title":"Knowledge Management"},{"issue":"1","key":"key2020120616141310100_ref020","doi-asserted-by":"crossref","first-page":"113","DOI":"10.1109\/TEM.2015.2508499","article-title":"Assessing IT management\u2019s performance: a design theory for strategic IT benchmarking","volume":"63","year":"2016","journal-title":"IEEE Transactions on Engineering Management"},{"key":"key2020120616141310100_ref021","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1007\/978-3-540-24746-3_22","article-title":"Business process as nexus of knowledge","volume-title":"Handbook on Knowledge Management 1: Knowledge Matters","year":"2004"},{"key":"key2020120616141310100_ref022","first-page":"222","article-title":"Improving knowledge intensive processes through an enterprise knowledge medium","year":"1999"},{"key":"key2020120616141310100_ref023","article-title":"Knowledge management capability assessment: validating a knowledge assets measurement instrument","year":"2005"},{"issue":"3","key":"key2020120616141310100_ref024","doi-asserted-by":"crossref","first-page":"254","DOI":"10.1016\/j.jsis.2007.02.001","article-title":"Mobilizing software expertise in personal knowledge exchanges","volume":"16","year":"2007","journal-title":"The Journal of Strategic Information Systems"},{"issue":"2","key":"key2020120616141310100_ref025","doi-asserted-by":"crossref","first-page":"337","DOI":"10.25300\/MISQ\/2013\/37.2.01","article-title":"Positioning and presenting design science research for maximum impact","volume":"37","year":"2013","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2020120616141310100_ref026","doi-asserted-by":"crossref","first-page":"633","DOI":"10.1108\/JKM-01-2014-0013","article-title":"Use of information and communication technology to support employee-driven innovation in organizations: a knowledge management perspective","volume":"18","year":"2014","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2020120616141310100_ref027","doi-asserted-by":"crossref","first-page":"5","DOI":"10.1080\/07421222.2001.11045672","article-title":"General perspectives on knowledge management: fostering a research agenda","volume":"18","year":"2001","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"key2020120616141310100_ref028","article-title":"Knowledge flows within multinational corporations","volume":"21","year":"2000","journal-title":"Strategic Management Journal"},{"key":"key2020120616141310100_ref029","first-page":"302","article-title":"A framework of knowledge management systems: issues and challenges for theory and practice","year":"2000"},{"issue":"4","key":"key2020120616141310100_ref030","doi-asserted-by":"crossref","first-page":"7441","DOI":"10.1016\/j.eswa.2008.09.031","article-title":"Process-centered knowledge model and enterprise ontology for the development of knowledge management system","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"issue":"6","key":"key2020120616141310100_ref031","doi-asserted-by":"crossref","first-page":"1169","DOI":"10.1108\/JKM-12-2015-0521","article-title":"Knowledge management and business performance: global experts\u2019 views on future research needs","volume":"20","year":"2016","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2020120616141310100_ref032","doi-asserted-by":"crossref","first-page":"75","DOI":"10.2307\/25148625","article-title":"Design science in information systems research","volume":"28","year":"2004","journal-title":"MIS Quarterly"},{"key":"key2020120616141310100_B6a","first-page":"593","article-title":"A formal knowledge management ontology: conduct, activities, resources, and influences","volume-title":"Journal of the American Society for Information Science and Technology","year":"2004"},{"issue":"6","key":"key2020120616141310100_ref033","doi-asserted-by":"crossref","first-page":"1250","DOI":"10.1108\/JKM-10-2014-0431","article-title":"Measuring the performance of knowledge resources using a value perspective: integrating BSC and ANP","volume":"19","year":"2015","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2020120616141310100_ref034","doi-asserted-by":"crossref","first-page":"500","DOI":"10.1108\/ITP-12-2013-0209","article-title":"Knowledge management implementation, business process, and market relationship outcomes: an empirical study","volume":"28","year":"2015","journal-title":"Information Technology & People"},{"issue":"3","key":"key2020120616141310100_ref035","doi-asserted-by":"crossref","first-page":"515","DOI":"10.1108\/14637151311319932","article-title":"Practices of knowledge intensive process management: quantitative insights","volume":"19","year":"2013","journal-title":"Business Process Management Journal"},{"key":"key2020120616141310100_ref036","first-page":"17","article-title":"Specific and general knowledge, and organizational structure","volume-title":"Knowledge Management and Organizational Design","year":"1996"},{"key":"key2020120616141310100_ref037","volume-title":"Business Process Management: Practical Guidelines to Successful Implementations","year":"2008"},{"issue":"1","key":"key2020120616141310100_ref038","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1016\/j.compind.2006.03.001","article-title":"An integration architecture for knowledge management systems and business process management systems","volume":"58","year":"2007","journal-title":"Computers in Industry"},{"issue":"1","key":"key2020120616141310100_ref039","first-page":"7","article-title":"Contributing knowledge to electronic repositories: an empirical investigation","volume":"29","year":"2005","journal-title":"Management Information Systems Quarterly"},{"key":"key2020120616141310100_ref040","volume-title":"Balanced Scorecard: Translating Strategy into Action","year":"1996"},{"issue":"1","key":"key2020120616141310100_ref041","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1108\/JKM-06-2013-0237","article-title":"Trailing organizational knowledge paths through social network lens: integrating the multiple industry cases","volume":"18","year":"2014","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2020120616141310100_ref042","doi-asserted-by":"crossref","first-page":"383","DOI":"10.1287\/orsc.3.3.383","article-title":"Knowledge of the firm, combinative capabilities, and the replication of technology","volume":"3","year":"1992","journal-title":"Organization Science"},{"issue":"1","key":"key2020120616141310100_ref043","doi-asserted-by":"crossref","first-page":"225","DOI":"10.2753\/MIS0742-1222260109","article-title":"A design approach for collaboration processes: a multimethod design science study in collaboration engineering","volume":"26","year":"2009","journal-title":"Journal of Management Information Systems"},{"key":"key2020120616141310100_ref044","volume-title":"Incident Management","year":"2009"},{"issue":"3","key":"key2020120616141310100_ref045","doi-asserted-by":"crossref","first-page":"309","DOI":"10.2753\/MIS0742-1222230311","article-title":"A knowledge management success model: theoretical development and empirical validation","volume":"23","year":"2007","journal-title":"Journal of Management Information Systems"},{"issue":"4","key":"key2020120616141310100_ref046","doi-asserted-by":"crossref","first-page":"467","DOI":"10.1016\/S0167-9236(02)00126-4","article-title":"Knowledge scope: managing knowledge in context","volume":"35","year":"2003","journal-title":"Decision Support Systems"},{"issue":"1","key":"key2020120616141310100_ref047","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1080\/07421222.2003.11045756","article-title":"Knowledge management enablers, processes, and organizational performance: an integrative view and empirical examination","volume":"20","year":"2003","journal-title":"Journal of Management Information Systems"},{"issue":"6","key":"key2020120616141310100_ref048","doi-asserted-by":"crossref","first-page":"1224","DOI":"10.1108\/JKM-04-2015-0132","article-title":"Linking knowledge management orientation to balanced scorecard outcomes","volume":"19","year":"2015","journal-title":"Journal of Knowledge Management"},{"key":"key2020120616141310100_ref049","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1016\/j.knosys.2012.01.014","article-title":"Modeling the knowledge-flow view for collaborative knowledge support","volume":"31","year":"2012","journal-title":"Knowledge-based systems"},{"issue":"1","key":"key2020120616141310100_ref062","first-page":"4","article-title":"Why should I share? Examining social capital and knowledge contribution in electronic networks of practice","volume":"29","year":"2005","journal-title":"Management Information Systems Quarterly"},{"issue":"4","key":"key2020120616141310100_ref050","doi-asserted-by":"crossref","first-page":"62","DOI":"10.1108\/13673270310492958","article-title":"Implementing process-oriented knowledge management strategies","volume":"7","year":"2003","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2020120616141310100_ref051","doi-asserted-by":"crossref","first-page":"7","DOI":"10.1108\/13673270510582938","article-title":"Integrating knowledge management technologies in organizational business processes: getting real time enterprises to deliver real business performance","volume":"9","year":"2005","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2020120616141310100_ref052","doi-asserted-by":"crossref","first-page":"425","DOI":"10.1287\/mnsc.45.3.425","article-title":"Tools for inventing organizations: Toward a handbook of organizational processes","volume":"45","year":"1999","journal-title":"Management Science"},{"issue":"6","key":"key2020120616141310100_ref053","doi-asserted-by":"crossref","first-page":"1333","DOI":"10.1108\/JKM-05-2016-0199","article-title":"Artifacts in knowledge management research: a systematic literature review and future research directions","volume":"20","year":"2016","journal-title":"Journal of Knowledge Management"},{"issue":"5","key":"key2020120616141310100_ref054","doi-asserted-by":"crossref","first-page":"476","DOI":"10.1108\/14637150510619830","article-title":"Towards IS supported coordination in emergent business processes","volume":"11","year":"2005","journal-title":"Business Process Management Journal"},{"key":"key2020120616141310100_ref055","article-title":"Knowledge intensive business processes: theoretical foundations and research challenges","year":"2011"},{"issue":"4","key":"key2020120616141310100_ref056","doi-asserted-by":"crossref","first-page":"180","DOI":"10.1002\/kpm.1397","article-title":"Knowledge-intensive business process: deriving a sustainable competitive advantage through business process management and knowledge management integration","volume":"19","year":"2012","journal-title":"Knowledge and Process Management"},{"key":"key2020120616141310100_ref057","article-title":"Improving knowledge-intensive business processes through social media","year":"2014"},{"key":"key2020120616141310100_ref058","article-title":"Understanding knowledge-intensive, practice-oriented business processes","year":"2008"},{"issue":"1","key":"key2020120616141310100_ref059","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1080\/07421222.2001.11045671","article-title":"Toward a theory of knowledge reuse: types of knowledge reuse situations and factors in reuse success","volume":"18","year":"2001","journal-title":"Journal of Management Information Systems"},{"issue":"3","key":"key2020120616141310100_ref060","first-page":"179","article-title":"A design theory for systems that support emergent knowledge processes","volume":"26","year":"2002","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2020120616141310100_ref061","doi-asserted-by":"crossref","first-page":"37","DOI":"10.1080\/07421222.2002.11045700","article-title":"Performance-centered design of knowledge-intensive processes","volume":"18","year":"2002","journal-title":"Journal of Management Information Systems"},{"issue":"9","key":"key2020120616141310100_ref063","doi-asserted-by":"crossref","first-page":"799","DOI":"10.17705\/1jais.00408","article-title":"Designing a requirement mining system","volume":"16","year":"2015","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"key2020120616141310100_ref064","doi-asserted-by":"crossref","first-page":"259","DOI":"10.1108\/ITP-04-2012-0041","article-title":"A collective artefact design of decision support systems: design science research perspective","volume":"27","year":"2014","journal-title":"Information Technology & People"},{"key":"key2020120616141310100_ref065","unstructured":"Moore, C. (2000), \u201cProcess knowledge\u201d, Workflow Management Coalition (WfMC), available at: www.wfmc.org."},{"issue":"266","key":"key2020120616141310100_ref066","first-page":"251","article-title":"An extended model of knowledge-flow dynamics","volume":"8","year":"2002","journal-title":"Communications of the Association for Information Systems"},{"issue":"3","key":"key2020120616141310100_ref067","first-page":"225","article-title":"Dynamic knowledge patterns to inform design: a field study of knowledge stocks and flows in an extreme organization","volume":"22","year":"2006","journal-title":"Journal of Management Information Systems"},{"issue":"1","key":"key2020120616141310100_ref068","doi-asserted-by":"crossref","first-page":"14","DOI":"10.1287\/orsc.5.1.14","article-title":"A dynamic theory of organizational knowledge creation","volume":"5","year":"1994","journal-title":"Organization Science"},{"key":"key2020120616141310100_ref069","unstructured":"OMG (2009), \u201cBusiness Process Modeling Notation (BPMN) 1.2 (object management group specification)\u201d, available at: www.omg.org\/spec\/BPMN\/1.2\/"},{"issue":"2","key":"key2020120616141310100_ref070","article-title":"Conceptualising social media support for tacit knowledge sharing: physicians\u2019 perspectives and experiences","volume":"20","year":"2016","journal-title":"Journal of Knowledge Management"},{"issue":"11","key":"key2020120616141310100_ref071","doi-asserted-by":"crossref","first-page":"38","DOI":"10.1109\/MC.2007.400","article-title":"Service-oriented computing: state of the art and research challenges","volume":"40","year":"2007","journal-title":"Computer"},{"issue":"3","key":"key2020120616141310100_ref072","doi-asserted-by":"crossref","first-page":"45","DOI":"10.2753\/MIS0742-1222240302","article-title":"A design science research methodology for information systems research","volume":"24","year":"2007","journal-title":"Journal of Management Information Systems"},{"key":"key2020120616141310100_ref073","volume-title":"The Tacit Dimension","year":"1966"},{"issue":"1","key":"key2020120616141310100_ref074","doi-asserted-by":"crossref","first-page":"69","DOI":"10.1108\/ITP-06-2014-0123","article-title":"Towards a better understanding of system analysts\u2019 tacit knowledge: a mixed method approach","volume":"29","year":"2016","journal-title":"Information Technology & People"},{"issue":"2","key":"key2020120616141310100_ref075","doi-asserted-by":"crossref","first-page":"117","DOI":"10.1287\/orsc.12.2.117.10115","article-title":"The assimilation of knowledge platforms in organizations: an empirical investigation","volume":"12","year":"2001","journal-title":"Organization Science"},{"issue":"3","key":"key2020120616141310100_ref076","doi-asserted-by":"crossref","first-page":"1062","DOI":"10.1016\/j.dss.2005.05.031","article-title":"A business process context for knowledge management","volume":"43","year":"2007","journal-title":"Decision Support Systems"},{"issue":"3","key":"key2020120616141310100_ref077","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1109\/MS.2002.1003454","article-title":"Process knowledge management with traceability","volume":"19","year":"2002","journal-title":"IEEE Software"},{"issue":"5","key":"key2020120616141310100_ref078","doi-asserted-by":"crossref","first-page":"458","DOI":"10.1016\/j.ijinfomgt.2005.06.008","article-title":"The effectiveness of workflow management systems: predictions and lessons learned","volume":"25","year":"2005","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2020120616141310100_ref079","doi-asserted-by":"crossref","first-page":"301","DOI":"10.1109\/TEM.2005.851269","article-title":"Integrating specific knowledge: insights from Kennedy space center","volume":"52","year":"2005","journal-title":"IEEE Transactions of Engineering Management"},{"issue":"3","key":"key2020120616141310100_ref080","doi-asserted-by":"crossref","first-page":"4467","DOI":"10.1016\/j.eswa.2008.05.022","article-title":"A process-oriented ontology-based knowledge management system for facilitating operational procedures in public administration","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"key":"key2020120616141310100_ref081","volume-title":"Knowledge Engineering and Management: The CommonKADS Methodology","year":"1999"},{"issue":"4","key":"key2020120616141310100_ref082","doi-asserted-by":"crossref","first-page":"530","DOI":"10.1016\/j.im.2005.12.003","article-title":"Adaptive processes for knowledge creation in complex systems: the case of a global IT consulting firm","volume":"43","year":"2006","journal-title":"Information & Management"},{"issue":"11","key":"key2020120616141310100_ref083","doi-asserted-by":"crossref","first-page":"725","DOI":"10.17705\/1jais.00107","article-title":"A design theory for secure information systems design methods","volume":"7","year":"2006","journal-title":"Journal of the Association for Information Systems"},{"issue":"3","key":"key2020120616141310100_ref084","doi-asserted-by":"crossref","first-page":"590","DOI":"10.1147\/sj.313.0590","article-title":"Extending and formalizing the framework for information systems architecture","volume":"31","year":"1992","journal-title":"IBM Systems Journal"},{"issue":"4","key":"key2020120616141310100_ref085","doi-asserted-by":"crossref","first-page":"651","DOI":"10.1108\/JKM-10-2013-0377","article-title":"Non-disruptive knowledge and business processing in knowledge life cycles\u2013aligning value network analysis to process management","volume":"18","year":"2014","journal-title":"Journal of Knowledge Management"},{"issue":"2","key":"key2020120616141310100_ref086","doi-asserted-by":"crossref","first-page":"85","DOI":"10.1287\/isre.6.2.85","article-title":"Actualising organizational memory with information systems","volume":"6","year":"1995","journal-title":"Infomation Systems Research"},{"issue":"3","key":"key2020120616141310100_ref087","doi-asserted-by":"crossref","first-page":"541","DOI":"10.1108\/BPMJ-09-2013-0131","article-title":"The effect of business process configurations on user motivation","volume":"21","year":"2015","journal-title":"Business Process Management Journal"},{"issue":"1","key":"key2020120616141310100_ref088","doi-asserted-by":"crossref","first-page":"21","DOI":"10.1142\/S0218126698000043","article-title":"The application of Petri nets to workflow management","volume":"8","year":"1998","journal-title":"The Journal of Circuits, Systems and Computers"},{"issue":"10","key":"key2020120616141310100_ref089","doi-asserted-by":"crossref","first-page":"639","DOI":"10.1016\/S0950-5849(99)00016-6","article-title":"Formalization and verification of event-driven process chains","volume":"41","year":"1999","journal-title":"Information and Software Technology"},{"issue":"4","key":"key2020120616141310100_ref090","doi-asserted-by":"crossref","first-page":"245","DOI":"10.1016\/j.is.2004.02.002","article-title":"YAWL: yet another workflow language","volume":"30","year":"2005","journal-title":"Information Systems"},{"issue":"2\/3","key":"key2020120616141310100_ref091","first-page":"129","article-title":"Component-based software architectures: a framework based on inheritance of behavior","volume":"42","year":"2002","journal-title":"Science of Computer Programming"},{"issue":"4","key":"key2020120616141310100_ref093","doi-asserted-by":"crossref","first-page":"475","DOI":"10.1007\/s10257-009-0124-6","article-title":"Towards a business process-oriented approach to enterprise content management: the ECM-blueprinting framework","volume":"9","year":"2011","journal-title":"Information Systems and e-Business Management"},{"issue":"3","key":"key2020120616141310100_ref094","doi-asserted-by":"crossref","first-page":"486","DOI":"10.1016\/j.ijinfomgt.2015.10.002","article-title":"On the role of context in business process management","volume":"36","year":"2016","journal-title":"International Journal of Information Management"},{"issue":"1","key":"key2020120616141310100_ref095","doi-asserted-by":"crossref","first-page":"36","DOI":"10.1287\/isre.3.1.36","article-title":"Building an information system design theory for vigilant EIS","volume":"3","year":"1992","journal-title":"Infomation Systems Research"},{"issue":"2","key":"key2020120616141310100_ref096","first-page":"43","article-title":"Assessing information system design theory in perspective: how useful was our 1992 rendition?","volume":"6","year":"2004","journal-title":"Journal of Information Technology Theory and Practice"},{"key":"key2020120616141310100_ref097","volume-title":"BPMN Modeling and Reference Guide","year":"2008"},{"issue":"6","key":"key2020120616141310100_ref098","doi-asserted-by":"crossref","first-page":"1141","DOI":"10.1108\/JKM-05-2014-0192","article-title":"Knowledge management driven firm performance: the roles of business process capabilities and organizational learning","volume":"18","year":"2014","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2020120616141310100_ref099","doi-asserted-by":"crossref","first-page":"514","DOI":"10.1108\/JKM-10-2014-0420","article-title":"Examining knowledge audit for structured and unstructured business processes: a comparative study in two Hong Kong companies","volume":"19","year":"2015","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2020120616141310100_ref100","doi-asserted-by":"crossref","first-page":"76","DOI":"10.1287\/orsc.6.1.76","article-title":"Knowledge and the speed of the transfer and imitation of organizational capabilities: an empirical test","volume":"6","year":"1995","journal-title":"Organization science"},{"issue":"3","key":"key2020120616141310100_ref101","doi-asserted-by":"crossref","first-page":"297","DOI":"10.2753\/MIS0742-1222240310","article-title":"Determinants of the use of relational and nonrelational information sources","volume":"24","year":"2007","journal-title":"Journal of Management Information Systems"},{"key":"key2020120616141310100_ref102","volume-title":"Workflow-based Process Controlling: Foundation, Design, and Application of Workflow-driven Process Information Systems","year":"2004"},{"key":"key2020120616141310100_ref103","first-page":"340","article-title":"Weakly-structured workflows for knowledge-intensive tasks: an experimental evaluation","year":"2003"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-09-2016-0376\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-09-2016-0376\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:27:24Z","timestamp":1753396044000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/21\/4\/693-717\/260296"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,7,10]]},"references-count":103,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2017,7,10]]}},"alternative-id":["10.1108\/JKM-09-2016-0376"],"URL":"https:\/\/doi.org\/10.1108\/jkm-09-2016-0376","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2017,7,10]]}}}