{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,1]],"date-time":"2026-04-01T13:12:40Z","timestamp":1775049160047,"version":"3.50.1"},"reference-count":47,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2020,9,25]],"date-time":"2020-09-25T00:00:00Z","timestamp":1600992000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2021,5,3]]},"abstract":"\nPurpose<\/jats:title>\nThe present study aims to explore \u201cwhat\u201d type of knowledge is shared, \u201chow\u201d it is shared and what information and communication tools are used to share knowledge among health-care professionals in the context of emerging \u201cdigital laggard\u201d country in the South-Eastern European region (i.e. Bosnia and Herzegovina [B&H]).<\/jats:p>\n<\/jats:sec>\n\nDesign\/methodology\/approach<\/jats:title>\nThis study applies the qualitative research methodology and thematic analysis for collecting, analysing and interpreting data. Primary data is collected using semi-structured interviews (n<\/jats:italic> = 9). Key informants are employees of the main primary health-care institution in the capital of B&H.<\/jats:p>\n<\/jats:sec>\n\nFindings<\/jats:title>\nThe results indicate that knowledge sharing among primary health-care practitioners is the interplay of formal and informal exchange of knowledge, facilitated by both traditional communication media (face-to-face interaction) and ICT-based tools. In regards to ICT tools, our findings suggest that instant messing applications (predominantly Viber) are viewed as common media for sharing tacit knowledge within a community of practice.<\/jats:p>\n<\/jats:sec>\n\nResearch limitations\/implications<\/jats:title>\nThis study is limited to one emerging digital laggard country; thus, future research regarding ICT-based knowledge sharing in other emerging digital laggard countries is welcomed.<\/jats:p>\n<\/jats:sec>\n\nOriginality\/value<\/jats:title>\nIn the context of \u201cdigital laggard\u201d, societies, informal, spontaneous and dynamic system of social interactions can be a successful substitute for ICT-based formalised and structured system of knowledge sharing.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-09-2019-0514","type":"journal-article","created":{"date-parts":[[2020,9,24]],"date-time":"2020-09-24T08:45:15Z","timestamp":1600937115000},"page":"559-572","source":"Crossref","is-referenced-by-count":24,"title":["Information technology and knowledge sharing for better health care: an emerging economy context"],"prefix":"10.1108","volume":"25","author":[{"given":"Lejla","family":"Turulja","sequence":"first","affiliation":[]},{"given":"Merima","family":"Cinjarevic","sequence":"additional","affiliation":[]},{"given":"Ljiljan","family":"Veselinovic","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2020,9,25]]},"reference":[{"key":"key2021042911083896200_ref001","first-page":"67","article-title":"Healthcare knowledge sharing: purpose, practices, and prospects","year":"2007","journal-title":"In Healthcare Knowledge Management"},{"issue":"2","key":"key2021042911083896200_ref002","first-page":"1","article-title":"Knowledge management for healthcare: investigating practices that drive performance","volume":"15","year":"2016","journal-title":"Journal of Information and Knowledge Management"},{"issue":"1","key":"key2021042911083896200_ref003","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/3250961","article-title":"Knowledge management and knowledge management systems: conceptual foundations and research issues","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"key":"key2021042911083896200_ref004","doi-asserted-by":"crossref","first-page":"331","DOI":"10.1016\/j.ijmedinf.2016.11.004","article-title":"Knowledge management systems success in healthcare: leadership matters","volume":"97","year":"2017","journal-title":"International Journal of Medical Informatics"},{"issue":"3","key":"key2021042911083896200_ref005","doi-asserted-by":"crossref","first-page":"179","DOI":"10.1111\/j.1467-9310.2007.00468.x","article-title":"Formal versus informal knowledge networks in R&D","volume":"37","year":"2007","journal-title":"R&D Management"},{"issue":"1","key":"key2021042911083896200_ref006","doi-asserted-by":"crossref","first-page":"64","DOI":"10.1177\/107179190200900105","article-title":"Encouraging knowledge sharing: the role of organisational reward systems","volume":"9","year":"2002","journal-title":"Journal of Leadership & Organisational Studies"},{"issue":"2","key":"key2021042911083896200_ref007","first-page":"110","article-title":"Knowledge management practices and healthcare delivery performance: a contingency framework","volume":"10","year":"2012","journal-title":"The Electronic Journal of Knowledge Management"},{"issue":"1","key":"key2021042911083896200_ref008","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1016\/S0957-4174(02)00083-0","article-title":"Knowledge management-enabled health care management systems: capabilities, infrastructure, and decision-support","volume":"24","year":"2003","journal-title":"Expert Systems with Applications"},{"issue":"10","key":"key2021042911083896200_ref009","doi-asserted-by":"crossref","first-page":"2067","DOI":"10.1108\/JKM-05-2018-0316","article-title":"Understanding knowledge exchange processes among diverse users of coworking-spaces","volume":"23","year":"2019","journal-title":"Journal of Knowledge Management"},{"issue":"18","key":"key2021042911083896200_ref010","doi-asserted-by":"crossref","first-page":"13523","DOI":"10.1016\/j.eswa.2012.07.005","article-title":"Revealing performance heterogeneity through knowledge management maturity evaluation: a capability-based approach","volume":"39","year":"2012","journal-title":"Expert Systems with Applications"},{"issue":"3","key":"key2021042911083896200_ref011","doi-asserted-by":"crossref","first-page":"459","DOI":"10.1016\/j.eswa.2004.05.008","article-title":"A resource-based perspective on knowledge management capability and competitive advantage: an empirical investigation","volume":"27","year":"2004","journal-title":"Expert Systems with Applications"},{"issue":"4","key":"key2021042911083896200_ref012","doi-asserted-by":"crossref","first-page":"397","DOI":"10.1023\/A:1026123322900","article-title":"Technological and organisational tools for knowledge management: in search of configurations","volume":"21","year":"2003","journal-title":"Small Business Economics"},{"issue":"1","key":"key2021042911083896200_ref013","doi-asserted-by":"crossref","first-page":"142","DOI":"10.1108\/JKM-03-2017-0097","article-title":"Developmental mentoring, affective organisational commitment, and knowledge sharing in public accounting firms","volume":"22","year":"2018","journal-title":"Journal of Knowledge Management"},{"key":"key2021042911083896200_ref014","volume-title":"Working Knowledge: How Organisations Manage What They Know","year":"1998"},{"issue":"3","key":"key2021042911083896200_ref015","doi-asserted-by":"crossref","first-page":"484","DOI":"10.1108\/JKM-07-2015-0257","article-title":"The impact of IT-based knowledge management systems on internal venturing and innovation: a structural equation modeling approach to corporate performance","volume":"20","year":"2016","journal-title":"Journal of Knowledge Management"},{"issue":"3","key":"key2021042911083896200_ref016","doi-asserted-by":"crossref","first-page":"249","DOI":"10.1057\/kmrp.2009.15","article-title":"Knowledge sharing using codification and collaboration technologies to improve health care: lessons from the public sector","volume":"7","year":"2009","journal-title":"Knowledge Management Research & Practice"},{"key":"key2021042911083896200_ref017","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1016\/j.jbusres.2018.02.007","article-title":"Aligning knowledge sharing interventions with the promotion of firm success: the need for SHRM to balance tensions and challenges","volume":"94","year":"2019","journal-title":"Journal of Business Research"},{"issue":"2","key":"key2021042911083896200_ref018","doi-asserted-by":"crossref","first-page":"3346","DOI":"10.1016\/j.eswa.2008.01.052","article-title":"Evaluating knowledge management capability of organisations: a fuzzy linguistic method","volume":"36","year":"2009","journal-title":"Expert Systems with Applications"},{"issue":"1","key":"key2021042911083896200_ref019","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1108\/IJCS-08-2017-0023","article-title":"A review of knowledge management about theoretical conception and designing approaches","volume":"2","year":"2018","journal-title":"International Journal of Crowd Science"},{"issue":"2","key":"key2021042911083896200_ref020","doi-asserted-by":"crossref","first-page":"162","DOI":"10.1109\/TITB.2005.847202","article-title":"Comparing knowledge management in healthcare and technical support organisations","volume":"9","year":"2005","journal-title":"IEEE Transactions on Information Technology in Biomedicine"},{"issue":"2","key":"key2021042911083896200_ref021","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1108\/JKM-09-2013-0339","article-title":"Knowledge exchange systems usage: the importance of content contribution and application in distributed environments","volume":"18","year":"2014","journal-title":"Journal of Knowledge Management"},{"issue":"4","key":"key2021042911083896200_ref022","doi-asserted-by":"crossref","first-page":"687","DOI":"10.1108\/JKM-03-2018-0213","article-title":"Organisational support on knowledge sharing: a moderated mediation model of job characteristics and organisational citizenship behavior","volume":"23","year":"2019","journal-title":"Journal of Knowledge Management"},{"issue":"3\/4","key":"key2021042911083896200_ref023","first-page":"268","article-title":"Health information systems \u2013 past, present, future","volume":"75","year":"2006","journal-title":"International Journal of Medical Informatics"},{"issue":"6","key":"key2021042911083896200_ref024","doi-asserted-by":"crossref","first-page":"855","DOI":"10.1108\/02635570610671524","article-title":"A contingency model for knowledge management capability and innovation","volume":"106","year":"2006","journal-title":"Industrial Management & Data Systems"},{"issue":"12","key":"key2021042911083896200_ref025","article-title":"Enablers supporting the implementation of knowledge management in the healthcare of Pakistan","volume":"15","year":"2018","journal-title":"International Journal of Environmental Research and Public Health"},{"issue":"3","key":"key2021042911083896200_ref026","article-title":"Promoting healthcare sustainability in developing countries: analysis of knowledge management drivers in public and private hospitals of Pakistan","volume":"16","year":"2019","journal-title":"International Journal of Environmental Research and Public Health"},{"issue":"3","key":"key2021042911083896200_ref027","doi-asserted-by":"crossref","first-page":"480","DOI":"10.1108\/13673271211238788","article-title":"Knowledge sharing and institutionalism in the healthcare industry","volume":"16","year":"2012","journal-title":"Journal of Knowledge Management"},{"issue":"5","key":"key2021042911083896200_ref028","doi-asserted-by":"crossref","first-page":"277","DOI":"10.1016\/j.explore.2009.06.008","article-title":"Integrative medicine and patient-centered care","volume":"5","year":"2009","journal-title":"EXPLORE"},{"issue":"4","key":"key2021042911083896200_ref029","doi-asserted-by":"crossref","first-page":"378","DOI":"10.1016\/j.hrmr.2012.10.001","article-title":"Strategic HRM in building micro-foundations of organisational knowledge-based performance","volume":"23","year":"2013","journal-title":"Human Resource Management Review"},{"issue":"3","key":"key2021042911083896200_ref030","doi-asserted-by":"crossref","first-page":"501","DOI":"10.1108\/JKM-08-2017-0371","article-title":"Investigating the impact of information systems on knowledge sharing","volume":"22","year":"2018","journal-title":"Journal of Knowledge Management"},{"key":"key2021042911083896200_ref031","volume-title":"The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation","year":"1995"},{"issue":"3","key":"key2021042911083896200_ref032","doi-asserted-by":"crossref","first-page":"210","DOI":"10.1016\/j.jik.2019.08.002","article-title":"The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation","volume":"5","year":"2020","journal-title":"Journal of Innovation & Knowledge"},{"issue":"4","key":"key2021042911083896200_ref033","first-page":"83","article-title":"Using ICT to enhance knowledge management in higher education: a conceptual framework and research agenda Omana. W., van der Weide, T., Radboud university Nijmegen, The Netherlands","volume":"6","year":"2010","journal-title":"International Journal of Education and Development Using Information and Communication Technology"},{"issue":"2","key":"key2021042911083896200_ref034","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1108\/JKM-06-2015-0229","article-title":"Conceptualising social media support for tacit knowledge sharing: physicians' perspectives and experiences","volume":"20","year":"2016","journal-title":"Journal of Knowledge Management"},{"key":"key2021042911083896200_ref035","article-title":"E-health in Bosnia And Herzegovina: exploring the challenges of widespread adoption","volume-title":"IFMBE Proceedings","year":"2017"},{"issue":"2","key":"key2021042911083896200_ref036","doi-asserted-by":"crossref","first-page":"296","DOI":"10.1108\/JKM-09-2014-0391","article-title":"Deterrents to knowledge-sharing in the pharmaceutical industry: a case study","volume":"19","year":"2015","journal-title":"Journal of Knowledge Management"},{"issue":"1","key":"key2021042911083896200_ref037","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1007\/s10111-017-0453-z","article-title":"Healthcare knowledge sharing among a community of specialised physicians","volume":"20","year":"2018","journal-title":"Cognition, Technology & Work"},{"issue":"1","key":"key2021042911083896200_ref038","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1016\/S0167-9236(00)00119-6","article-title":"Understanding the influence of organisational change strategies on information technology and knowledge management strategies","volume":"31","year":"2001","journal-title":"Decision Support Systems"},{"key":"key2021042911083896200_ref039","doi-asserted-by":"crossref","first-page":"442","DOI":"10.1016\/j.jbusres.2017.11.001","article-title":"Translating the impact of knowledge management processes into knowledge-based innovation: the neglected and mediating role of knowledge-worker productivity","volume":"94","year":"2019","journal-title":"Journal of Business Research"},{"issue":"5","key":"key2021042911083896200_ref040","doi-asserted-by":"crossref","first-page":"881","DOI":"10.1016\/j.ibusrev.2017.02.006","article-title":"Affective conflict and identification of knowledge sources in MNE teams","volume":"26","year":"2017","journal-title":"International Business Review"},{"issue":"3","key":"key2021042911083896200_ref041","doi-asserted-by":"crossref","first-page":"5","DOI":"10.2753\/EEE0012-8775470301","article-title":"Convergence in emerging Europe","volume":"47","year":"2009","journal-title":"Eastern European Economics"},{"issue":"6","key":"key2021042911083896200_ref042","doi-asserted-by":"crossref","first-page":"117","DOI":"10.1108\/13673270410567675","article-title":"Knowledge sharing in context: the influence of organisational commitment, communication climate and CMC use on knowledge sharing","volume":"8","year":"2004","journal-title":"Journal of Knowledge Management"},{"issue":"12","key":"key2021042911083896200_ref043","doi-asserted-by":"crossref","first-page":"976","DOI":"10.17705\/1jais.00319","article-title":"Examining knowledge management enabled performance for hospital professionals: a dynamic capability view and the mediating role of process capability","volume":"13","year":"2012","journal-title":"Journal of the Association for Information Systems"},{"issue":"10","key":"key2021042911083896200_ref044","doi-asserted-by":"crossref","first-page":"1070","DOI":"10.1016\/j.jbusres.2006.12.014","article-title":"Knowledge sharing and technological capabilities: the moderating role of family involvement","volume":"60","year":"2007","journal-title":"Journal of Business Research"},{"key":"key2021042911083896200_ref045","doi-asserted-by":"crossref","first-page":"797","DOI":"10.1016\/j.chb.2017.06.028","article-title":"Knowledge sharing motivations in online health communities: a comparative study of health professionals and normal users","volume":"75","year":"2017","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2021042911083896200_ref046","doi-asserted-by":"crossref","first-page":"409","DOI":"10.1080\/17538157.2016.1269106","article-title":"Patient-centered knowledge sharing in healthcare organisations: identifying the external barriers","volume":"42","year":"2017","journal-title":"Informatics for Health and Social Care"},{"key":"key2021042911083896200_ref047","first-page":"118","article-title":"Knowledge management in the SME and its relationship to strategy, family orientation and organization learning","year":"2009"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-09-2019-0514\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-09-2019-0514\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:27:30Z","timestamp":1753396050000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/25\/3\/559-572\/270214"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,9,25]]},"references-count":47,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2020,9,25]]},"published-print":{"date-parts":[[2021,5,3]]}},"alternative-id":["10.1108\/JKM-09-2019-0514"],"URL":"https:\/\/doi.org\/10.1108\/jkm-09-2019-0514","relation":{},"ISSN":["1367-3270","1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"},{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2020,9,25]]}}}