{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,23]],"date-time":"2026-07-23T10:34:07Z","timestamp":1784802847022,"version":"3.55.0"},"reference-count":114,"publisher":"Emerald","issue":"10","license":[{"start":{"date-parts":[[2021,6,3]],"date-time":"2021-06-03T00:00:00Z","timestamp":1622678400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2021,12,7]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>In this paper, using the antecedents, decisions and outcomes (ADO) framework, the factors\/key performance indicators (KPIs) most relevant for creating or building a learning organization (LO) are identified. This study aims to contribute to the field of knowledge management (KM) in terms of introducing KPIs to foster a business organization with a continuous learning process, mechanisms of knowledge creation and memorization.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>In total, 57 papers were selected for this systematic literature review (SLR) from Web of Science and Scopus covering the period 1985\u20132019.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The 12 most relevant KPIs are identified based on the literature survey conducted in the field of LO.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The managerial implications of this review paper will be an added advantage to the modern business organization worldwide that have adopted KM practices to foster knowledge management with information technology (IT) infrastructure. As IT infrastructure focuses on knowledge acquisition, dissemination and storage but the KPIs revealed through this review will help in transforming stored information as learning for the organization to improve its overall performance.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This review synthesizes prior studies and provides directions for future research.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jkm-10-2020-0795","type":"journal-article","created":{"date-parts":[[2021,6,1]],"date-time":"2021-06-01T16:04:26Z","timestamp":1622563466000},"page":"2540-2566","source":"Crossref","is-referenced-by-count":30,"title":["The creation and development of learning organizations: a review"],"prefix":"10.1108","volume":"25","author":[{"given":"Mohit","family":"Kumar","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Justin","family":"Paul","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Madhvendra","family":"Misra","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Rubina","family":"Romanello","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2021,6,3]]},"reference":[{"issue":"1","key":"key2021120312120465500_ref001","first-page":"62","article-title":"Role of learning organization in building consumer confidence","volume":"17","year":"2014","journal-title":"E + M Ekonomie a Management"},{"issue":"4","key":"key2021120312120465500_ref002","doi-asserted-by":"crossref","first-page":"732","DOI":"10.1108\/IJMPB-11-2014-0080","article-title":"Developing complex-project capability through dynamic organizational learning","volume":"8","year":"2015","journal-title":"International Journal of Managing Projects in Business"},{"issue":"6","key":"key2021120312120465500_ref003","doi-asserted-by":"crossref","first-page":"501","DOI":"10.1016\/j.bushor.2005.04.003","article-title":"Global leadership success through emotional and cultural intelligences","volume":"48","year":"2005","journal-title":"Business Horizons"},{"key":"key2021120312120465500_ref004","doi-asserted-by":"crossref","first-page":"52","DOI":"10.1016\/j.infsof.2015.04.001","article-title":"The financial aspect of managing technical debt: a systematic literature review","volume":"64","year":"2015","journal-title":"Information and Software Technology"},{"issue":"4","key":"key2021120312120465500_ref005","doi-asserted-by":"crossref","first-page":"617","DOI":"10.1108\/13673271211246185","article-title":"Does knowledge management really matter? 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