{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,8]],"date-time":"2026-06-08T18:13:57Z","timestamp":1780942437056,"version":"3.54.1"},"reference-count":110,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2015,5,11]],"date-time":"2015-05-11T00:00:00Z","timestamp":1431302400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2015,5,11]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-heading\">Purpose<\/jats:title><jats:p>\u2013 This paper aims to review and critique the public sector knowledge management (KM) literature, offers an overview of the state of public sector KM research and outlines a future research agenda.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Design\/methodology\/approach<\/jats:title><jats:p>\u2013 Articles published in KM journals are analyzed using a structured literature review methodology. The paper analyzes 180 papers published within ten journals specializing in the field of KM.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Findings<\/jats:title><jats:p>\u2013 Public sector KM is a research area of growing importance. Findings show that few authors specialize in the field and there are several obstacles to developing a cohesive body of literature. Low levels of international cooperation among authors and international comparisons mean that the literature is fragmented. Some research topics and some geographical areas within the public sector theme are over-analyzed, while others are under-investigated. Additionally, academic researchers should re-think their methodological approach if they wish to make significant contributions to the literature and work toward developing research which impacts practice in conjunction with practitioners.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-heading\">Originality\/value<\/jats:title><jats:p>\u2013 The paper presents a comprehensive structured literature review of the articles published in KM journals. The paper\u2019s findings can offer insights into future research needs.<\/jats:p><\/jats:sec>","DOI":"10.1108\/jkm-11-2014-0466","type":"journal-article","created":{"date-parts":[[2015,5,20]],"date-time":"2015-05-20T04:45:50Z","timestamp":1432097150000},"page":"530-558","source":"Crossref","is-referenced-by-count":260,"title":["Public sector knowledge management: a structured literature review"],"prefix":"10.1108","volume":"19","author":[{"given":"Maurizio","family":"Massaro","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"John","family":"Dumay","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Andrea","family":"Garlatti","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"key":"key2020122421495983900_b1","doi-asserted-by":"crossref","unstructured":"Adams, J.D. and Clemmons, J.R. (2013), \u201cHow rapidly does science leak out? A study of the diffusion of fundamental ideas\u201d, Journal of Human Capital , Vol. 7 No. 3, pp. 191-229.","DOI":"10.1086\/673466"},{"key":"key2020122421495983900_b2","doi-asserted-by":"crossref","unstructured":"Aguinis, H. , Dalton, D.R. , Bosco, F.A. , Pierce, C.A. and Dalton, C.M. (2011), \u201cMeta-analytic choices and judgment calls: implications for theory building and testing, obtained effect sizes, and scholarly impact\u201d, Journal of Management , Vol. 37 No. 1, pp. 5-38.","DOI":"10.1177\/0149206310377113"},{"key":"key2020122421495983900_b3","doi-asserted-by":"crossref","unstructured":"Ahmad, A.R. , Farley, A. and Naidoo, M. (2012), \u201cThe study of government-university relationship in Malaysian higher education system\u201d, International Education Studies , Vol. 5 No. 5, pp. 25-34.","DOI":"10.5539\/ies.v5n5p25"},{"key":"key2020122421495983900_b4","doi-asserted-by":"crossref","unstructured":"Amayah, A.T. (2013), \u201cDeterminants of knowledge sharing in a public sector organization\u201d, Journal of Knowledge Management , Vol. 17 No. 3, pp. 454-471.","DOI":"10.1108\/JKM-11-2012-0369"},{"key":"key2020122421495983900_b5","doi-asserted-by":"crossref","unstructured":"Arksey, H. and O\u2019Malley, L. (2005), \u201cScoping studies: towards a methodological framework\u201d, International Journal of Social Research Methodology , Vol. 8 No. 1, pp. 19-32.","DOI":"10.1080\/1364557032000119616"},{"key":"key2020122421495983900_b6","unstructured":"Bajpai, N. (2011), Business Research Methods , Pearson Education, Dorling Kindersley."},{"key":"key2020122421495983900_b7","doi-asserted-by":"crossref","unstructured":"Bak, O. (2012), \u201cUniversities: can they be considered as learning organizations? A preliminary micro-level perspective\u201d, The Learning Organization , Vol. 19 No. 2, pp. 163-172.","DOI":"10.1108\/09696471211201515"},{"key":"key2020122421495983900_b8","doi-asserted-by":"crossref","unstructured":"Bas, T.G. and Kunc, M. (2012), \u201cUniversity involvement in economic development in natural-resource based regions\u201d, International Journal of Learning and Intellectual Capital , Vol. 9 Nos 1\/2, pp. 22-50.","DOI":"10.1504\/IJLIC.2012.043979"},{"key":"key2020122421495983900_b9","doi-asserted-by":"crossref","unstructured":"Bate, S.P. and Robert, G. (2002), \u201cKnowledge management and communities of practice in the private sector: lessons for modernizing the National Health Service in England and Wales\u201d, Public Administration , Vol. 80 No. 4, pp. 643-663.","DOI":"10.1111\/1467-9299.00322"},{"key":"key2020122421495983900_b10","doi-asserted-by":"crossref","unstructured":"Batra, S. (2009), \u201cStrengthening human capital for knowledge economy needs: an Indian perspective\u201d, Journal of Knowledge Management , Vol. 13 No. 5, pp. 345-358.","DOI":"10.1108\/13673270910988150"},{"key":"key2020122421495983900_b11","unstructured":"Bazeley, P. and Jackson, K. (2013), Qualitative Data Analysis with NVivo , 2nd ed., SAGE Publications, London, p. 328."},{"key":"key2020122421495983900_b12","doi-asserted-by":"crossref","unstructured":"Behrend, F.D. and Erwee, R. (2009), \u201cMapping knowledge flows in virtual teams with SNA\u201d, Journal of Knowledge Management , Vol. 13 No. 4, pp. 99-114.","DOI":"10.1108\/13673270910971860"},{"key":"key2020122421495983900_b13","doi-asserted-by":"crossref","unstructured":"Blackman, D. and Kennedy, M. (2009), \u201cKnowledge management and effective university governance\u201d, Journal of Knowledge Management , Vol. 13 No. 6, pp. 547-563.","DOI":"10.1108\/13673270910997187"},{"key":"key2020122421495983900_b14","unstructured":"Boateng, W. , Nations, F. and Albert, P. (2008), \u201cKnowledge management in evidence-based medical practice: does the patient matter?\u201d, Electronic Journal of Knowledge Management , Vol. 8 No. 3, pp. 281-292."},{"key":"key2020122421495983900_b15","doi-asserted-by":"crossref","unstructured":"Broadbent, J. and Guthrie, J. (2008), \u201cPublic sector to public services: 20 years of \u2018contextual\u2019 accounting research\u201d, Accounting, Auditing & Accountability Journal , Vol. 21 No. 2, pp. 129-169.","DOI":"10.1108\/09513570810854383"},{"key":"key2020122421495983900_b16","doi-asserted-by":"crossref","unstructured":"Capece, G. and Campisi, D. (2011), \u201cTechnological change and innovation behaviour in high level education: an international comparison between Italian and Portuguese samples\u201d, Knowledge and Process Management , Vol. 18 No. 1, pp. 67-74.","DOI":"10.1002\/kpm.362"},{"key":"key2020122421495983900_b17","doi-asserted-by":"crossref","unstructured":"Cegarra-Navarro, J.-G. , S\u00e1nchez, A.L.G. and Cegarra, J.L.M. (2012), \u201cCreating patient e-knowledge for patients through telemedicine technologies\u201d, Knowledge Management Research and Practice , Vol. 10 No. 2, pp. 153-163.","DOI":"10.1057\/kmrp.2011.47"},{"key":"key2020122421495983900_b18","doi-asserted-by":"crossref","unstructured":"Chawla, D. and Joshi, H. (2011), \u201cImpact of knowledge management on learning organization in Indian organizations \u2013 a comparison\u201d, Knowledge and Process Management , Vol. 18 No. 4, pp. 266-277.","DOI":"10.1002\/kpm.384"},{"key":"key2020122421495983900_b19","doi-asserted-by":"crossref","unstructured":"Chen, H.-H. , Chiu, T.-H. and Fan, J.-W. (2002), \u201cEducating knowledge management professionals in the era of knowledge economy\u201d, Journal of Information and Knowledge Management , Vol. 1 No. 2, pp. 91-98.","DOI":"10.1142\/S0219649202000418"},{"key":"key2020122421495983900_b20","unstructured":"Chen, T.F. and Cheng, F. (2012), \u201cHealth care revolution via the application of knowledge management and semantic technologies\u201d, Journal of Knowledge Management Practice , Vol. 13 No. 4, pp. 1-25."},{"key":"key2020122421495983900_b21","doi-asserted-by":"crossref","unstructured":"Chenhall, R.H. and Moers, F. (2007), \u201cThe issue of endogeneity within theory-based, quantitative management accounting research\u201d, European Accounting Review , Vol. 16 No. 1, pp. 173-196.","DOI":"10.1080\/09638180701265937"},{"key":"key2020122421495983900_b22","doi-asserted-by":"crossref","unstructured":"Chong, S.C. , Salleh, K. , Ahmad, S.N.S. and Sharifuddin, S.-I.S.O.S.-I.S.O. (2011), \u201cKM implementation in a public sector accounting organization: an empirical investigation\u201d, Journal of Knowledge Management , Vol. 15 No. 3, pp. 497-512.","DOI":"10.1108\/13673271111137457"},{"key":"key2020122421495983900_b23","doi-asserted-by":"crossref","unstructured":"Collier, P.M. (2001), \u201cValuing intellectual capacity in the police\u201d, Accounting, Auditing & Accountability Journal , Vol. 14 No. 4, pp. 437-455.","DOI":"10.1108\/EUM0000000005870"},{"key":"key2020122421495983900_b24","unstructured":"Cong, X. and Pandya, K.V. (2003), \u201cIssues of knowledge management in the public sector\u201d, Electronic Journal of Knowledge Management , Vol. 1 No. 2, pp. 26-32."},{"key":"key2020122421495983900_b25","unstructured":"Cranfield, D.J. and Taylor, J. (2008), \u201cKnowledge management and higher education: a UK case study\u201d, Electronic Journal of Knowledge Management , Vol. 6 No. 2, pp. 85-100."},{"key":"key2020122421495983900_b26","doi-asserted-by":"crossref","unstructured":"Dahanayake, N.D. and Gamlath, S. (2013), \u201cLearning organization dimensions of the Sri Lanka Army\u201d, The Learning Organization , Vol. 20 No. 3, pp. 195-215.","DOI":"10.1108\/09696471311328451"},{"key":"key2020122421495983900_b27","doi-asserted-by":"crossref","unstructured":"Daly, A. , Baron, S. , Dorsch, M.J. , Fisk, R.P. , Grove, S.J. , Harris, K. and Harris, R. (2014), \u201cBridging the academia-practitioner divide: the case of \u2018service theater\u2019\u201d, Journal of Services Marketing , Vol. 28 No. 7, pp. 580-594.","DOI":"10.1108\/JSM-05-2013-0105"},{"key":"key2020122421495983900_b28","unstructured":"De Angelis, C.T. (2013), \u201cModels of governance and the importance of KM for public administration\u201d, Journal of Knowledge Management Practice , Vol. 14 No. 2, pp. 1-18."},{"key":"key2020122421495983900_b29","doi-asserted-by":"crossref","unstructured":"Denyer, D. and Tranfield, D. (2006), \u201cUsing qualitative research synthesis to build an actionable knowledge base\u201d, Management Decision , Vol. 44 No. 2, pp. 213-227.","DOI":"10.1108\/00251740610650201"},{"key":"key2020122421495983900_b30","doi-asserted-by":"crossref","unstructured":"Dixon, B.E. , McGowan, J.J. and Cravens, G.D. (2009), \u201cKnowledge sharing using codification and collaboration technologies to improve health care: lessons from the public sector\u201d, Knowledge Management Research and Practice , Vol. 7 No. 3, pp. 249-259.","DOI":"10.1057\/kmrp.2009.15"},{"key":"key2020122421495983900_b31","unstructured":"Dixon-Woods, M. (2011), \u201cSystematic reviews and qualitative methods\u201d, in Silverman, D. (Ed.), Qualitative Research. Issues of Theory, Method and Practice , 3rd ed., Sage, London, pp. 331-346."},{"key":"key2020122421495983900_b32","doi-asserted-by":"crossref","unstructured":"Dumay, J. (2010), \u201cA critical reflective discourse of an interventionist research project\u201d, Qualitative Research in Accounting and Management , Vol. 7 No. 1, pp. 46-70.","DOI":"10.1108\/11766091011034271"},{"key":"key2020122421495983900_b33","doi-asserted-by":"crossref","unstructured":"Dumay, J. (2011), \u201cIntellectual capital and strategy development: an interventionist approach\u201d, VINE , Vol. 41 No. 4, pp. 449-465.","DOI":"10.1108\/03055721111188539"},{"key":"key2020122421495983900_b34","doi-asserted-by":"crossref","unstructured":"Dumay, J.C. (2012), \u201cGrand theories as barriers to using IC concepts\u201d, Journal of Intellectual Capital , Vol. 13 No. 1, pp. 4-15.","DOI":"10.1108\/14691931211196187"},{"key":"key2020122421495983900_b35","doi-asserted-by":"crossref","unstructured":"Dumay, J. (2014), \u201c15 years of the Journal of Intellectual Capital and counting: a manifesto for transformational IC research\u201d, Journal of Intellectual Capital , Vol. 15 No. 1, pp. 2-37.","DOI":"10.1108\/JIC-09-2013-0098"},{"key":"key2020122421495983900_b36","doi-asserted-by":"crossref","unstructured":"Dumay, J. and Cai, L. (2014), \u201cA review and critique of content analysis as a methodology for inquiring into IC disclosure\u201d, Journal of Intellectual Capital , Vol. 15 No. 2, pp. 264-290.","DOI":"10.1108\/JIC-01-2014-0010"},{"key":"key2020122421495983900_b37","doi-asserted-by":"crossref","unstructured":"Dumay, J. and Garanina, T. (2013), \u201cIntellectual capital research: a critical examination of the third stage\u201d, Journal of Intellectual Capital , Vol. 14 No. 1, pp. 10-25.","DOI":"10.1108\/14691931311288995"},{"key":"key2020122421495983900_b38","unstructured":"Dumay, J.C. and Guthrie, J. (2006), \u201cEnvironmental disturbance as a catalyst for implementation of IC practice\u201d, paper presented at the 5th International Conference on Human Resource Costing and Accounting Network, Stockholm, 6-8 December."},{"key":"key2020122421495983900_b39","unstructured":"Dumay, J. and Serenko, A. (2015), \u201cCitation classics published in knowledge management journals\u201d, Journal of Knowledge Management , pp. 1-57."},{"key":"key2020122421495983900_b40","doi-asserted-by":"crossref","unstructured":"Edge, K. (2005), \u201cPowerful public sector knowledge management: a school district example\u201d, Journal of Knowledge Management , Vol. 9 No. 6, pp. 42-52.","DOI":"10.1108\/13673270510629954"},{"key":"key2020122421495983900_b41","unstructured":"Evans, E. , Burritt, R. and Guthrie, J. (2011), Bridging the Gap between Academic Accounting Research and Professional Practice , Institute of Charted Accountants in Australia, Sydney and Centre for Accounting, Governance and Sustainability, University of South Australia, Sydney."},{"key":"key2020122421495983900_b42","doi-asserted-by":"crossref","unstructured":"Filstad, C. and Gottschalk, P. (2011), \u201cBecoming a learning organization: the espoused values of police managers from two Norwegian districts\u201d, The Learning Organization , Vol. 18 No. 6, pp. 486-500.","DOI":"10.1108\/09696471111171321"},{"key":"key2020122421495983900_b43","doi-asserted-by":"crossref","unstructured":"Firestone, J.M. and McElroy, M.W. (2005), \u201cDoing knowledge management\u201d, The Learning Organization , Vol. 12 No. 2, pp. 189-212.","DOI":"10.1108\/09696470510583557"},{"key":"key2020122421495983900_b44","doi-asserted-by":"crossref","unstructured":"Fullwood, R. , Rowley, J. and Delbridge, R. (2013), \u201cKnowledge sharing amongst academics in UK universities\u201d, Journal of Knowledge Management , Vol. 17 No. 1, pp. 123-136.","DOI":"10.1108\/13673271311300831"},{"key":"key2020122421495983900_b45","unstructured":"Gamer, M. , Lemon, J. , Fellows, I. and Singh, P. (2012), \u201cCoefficients of interrater reliability and agreement for quantitative, ordinal and nominal data\u201d, available at: http:\/\/cran.r-project.org\/web\/packages\/irr\/index.html"},{"key":"key2020122421495983900_b46","unstructured":"Garfield, E. (1989), \u201cCitation classics and citation behavior revisited\u201d, Current Comments , Vol. 12, January, pp. 3-8."},{"key":"key2020122421495983900_b47","unstructured":"Gau, W. (2011), \u201cA study of tacit knowledge management in the public sector\u201d, Journal of Knowledge Management Practice , Vol. 12 No. 1, pp. 1-13."},{"key":"key2020122421495983900_b48","doi-asserted-by":"crossref","unstructured":"Gertner, D. , Roberts, J. and Charles, D. (2011), \u201cUniversity-industry collaboration: a CoPs approach to KTPs\u201d, Journal of Knowledge Management , Vol. 15 No. 4, pp. 625-647.","DOI":"10.1108\/13673271111151992"},{"key":"key2020122421495983900_b49","doi-asserted-by":"crossref","unstructured":"Grippa, F. (2009), \u201cA social network scorecard to monitor knowledge flows across communication media\u201d, Knowledge Management Research and Practice , Vol. 7 No. 4, pp. 317-328.","DOI":"10.1057\/kmrp.2009.24"},{"key":"key2020122421495983900_b50","doi-asserted-by":"crossref","unstructured":"Guthrie, J. , Ricceri, F. and Dumay, J. (2012), \u201cReflections and projections: a decade of intellectual capital accounting research\u201d, The British Accounting Review , Vol. 44 No. 2, pp. 68-82.","DOI":"10.1016\/j.bar.2012.03.004"},{"key":"key2020122421495983900_b51","doi-asserted-by":"crossref","unstructured":"Handzic, M. and Ozlen, K. (2013), \u201cKnowledge management success in clinical service environments\u201d, Journal of Information and Knowledge Management , Vol. 12 No. 2, pp. 1-10.","DOI":"10.1142\/S0219649213500111"},{"key":"key2020122421495983900_b52","unstructured":"Hart, C. (1999), Doing Literature Review , Sage Publications, London, p. 230."},{"key":"key2020122421495983900_b53","unstructured":"Harzing, A.W. (2007), Publish or Perish , available at: www.harzing.com\/pop.htm"},{"key":"key2020122421495983900_b54","doi-asserted-by":"crossref","unstructured":"Hasan, Q. , Machado, M. , Tsukamoto, M. and Umemoto, K. (2006), \u201cKnowledge creation for science and technology in academic laboratories: a pilot study\u201d, Knowledge Management Research and Practice , Vol. 4 No. 2, pp. 162-169.","DOI":"10.1057\/palgrave.kmrp.8500096"},{"key":"key2020122421495983900_b55","doi-asserted-by":"crossref","unstructured":"Haslett, T. , Barton, J. , Stephens, J. , Schell, L. and Olsen, J. (2010), \u201cLeadership in network learning: business action research at Monash University\u201d, The Learning Organization , Vol. 17 No. 1, pp. 104-116.","DOI":"10.1108\/09696471011008279"},{"key":"key2020122421495983900_b56","doi-asserted-by":"crossref","unstructured":"Hautala, J. (2011), \u201cCognitive proximity in international research groups\u201d, Journal of Knowledge Management , Vol. 15 No. 4, pp. 601-624.","DOI":"10.1108\/13673271111151983"},{"key":"key2020122421495983900_b57","doi-asserted-by":"crossref","unstructured":"Hautala, J. (2012), \u201cInternational academic knowledge creation and BA. A case study from Finland\u201d, Knowledge Management Research and Practice , Vol. 9 No. 1, pp. 4-16.","DOI":"10.1057\/kmrp.2010.23"},{"key":"key2020122421495983900_b58","doi-asserted-by":"crossref","unstructured":"Hayes, A.F. and Krippendorff, K. (2007), \u201cAnswering the call for a standard reliability measure for coding data\u201d, Communication Methods and Measures , Vol. 1 No. 1, pp. 77-89.","DOI":"10.1080\/19312450709336664"},{"key":"key2020122421495983900_b59","doi-asserted-by":"crossref","unstructured":"Hosseini, S.F. , Moshabaki, A. and Sazvar, A. (2014), \u201cQuantum learning: a new paradigm toward organisational fragility elimination\u201d, International Journal of Learning and Intellectual Capital , Vol. 11 No. 2, pp. 107-126.","DOI":"10.1504\/IJLIC.2014.060803"},{"key":"key2020122421495983900_b60","doi-asserted-by":"crossref","unstructured":"Jain, A.K. and Jeppesen, H.J. (2013), \u201cKnowledge management practices in a public sector organisation: the role of leaders\u2019 cognitive styles\u201d, Journal of Knowledge Management , Vol. 17 No. 3, pp. 347-362.","DOI":"10.1108\/JKM-11-2012-0358"},{"key":"key2020122421495983900_b61","doi-asserted-by":"crossref","unstructured":"Jones, N.B. and Mahon, J.F. (2012), \u201cNimble knowledge transfer in high velocity\/turbulent environments\u201d, Journal of Knowledge Management , Vol. 16 No. 5, pp. 774-788.","DOI":"10.1108\/13673271211262808"},{"key":"key2020122421495983900_b62","doi-asserted-by":"crossref","unstructured":"J\u00f6nsson, S. and Lukka, K. (2005), Doing Interventionist Research in Management Accounting , Gothenburg Research Institute, Gothenburg.","DOI":"10.1016\/S1751-3243(06)01015-7"},{"key":"key2020122421495983900_b63","doi-asserted-by":"crossref","unstructured":"Kim, Y.-M. , Newby-Bennett, D. and Song, H.-J. (2012), \u201cKnowledge sharing and institutionalism in the healthcare industry\u201d, Journal of Knowledge Management , Vol. 16 No. 3, pp. 480-494.","DOI":"10.1108\/13673271211238788"},{"key":"key2020122421495983900_b64","unstructured":"Krippendorff, K. (2013), Content Analysis. An Introduction to Its Methodology , Sage Publications, Thousand Oaks, CA, p. 456."},{"key":"key2020122421495983900_b65","unstructured":"Kuang, P. and Marshall, I. (2010), \u201cInternationalisation of Chinese higher education: application of knowledge management to analysis of Tsinghua University\u201d, Journal of Knowledge Management Practice , Vol. 11 No. 1, pp. 1-13."},{"key":"key2020122421495983900_b66","doi-asserted-by":"crossref","unstructured":"Lakshman, C. (2012), \u201cStructured content analysis in leadership research: a new method for international contexts\u201d, Leadership & Organization Development Journal , Vol. 33 No. 5, pp. 477-493.","DOI":"10.1108\/01437731211241265"},{"key":"key2020122421495983900_b67","unstructured":"Larrabure, J.L. (2007), Knowledge Management in the United Nations Systems , Geneva, p. 19."},{"key":"key2020122421495983900_b68","doi-asserted-by":"crossref","unstructured":"Larsson, R. (1993), \u201cCase survey methodology: quantitative analysis of patterns across case studies\u201d, Academy of Management Journal , Vol. 36 No. 6, pp. 1515-1546.","DOI":"10.2307\/256820"},{"key":"key2020122421495983900_b69","doi-asserted-by":"crossref","unstructured":"Li, E.Y. , Liao, C.H. and Yen, H.R. (2013), \u201cCo-authorship networks and research impact: a social capital perspective\u201d, Research Policy , Vol. 42 No. 9, pp. 1515-1530.","DOI":"10.1016\/j.respol.2013.06.012"},{"key":"key2020122421495983900_b70","doi-asserted-by":"crossref","unstructured":"Lindsay, R. , Cooke, L. and Jackson, T. (2009), \u201cThe impact of mobile technology on a UK police force and their knowledge sharing\u201d, Journal of Information and Knowledge Management , Vol. 8 No. 2, pp. 101-112.","DOI":"10.1142\/S0219649209002294"},{"key":"key2020122421495983900_b74","doi-asserted-by":"crossref","unstructured":"Mcadam, R. and Reid, R. (2000), \u201cA comparison of public and private sector perceptions and use of knowledge management\u201d, Journal of European Industrial Training , Vol. 24 No. 6, pp. 317-329.","DOI":"10.1108\/03090590010346424"},{"key":"key2020122421495983900_b71","unstructured":"Martin, B. (2000), \u201cKnowledge based organizations: emerging trends in local government in Australia\u201d, Journal of Knowledge Management Practice , Vol. 2 No. 1, pp. 1-15."},{"key":"key2020122421495983900_b72","doi-asserted-by":"crossref","unstructured":"Massingham, P.R. and Massingham, R.K. (2014), \u201cDoes knowledge management produce practical outcomes?\u201d, Journal of Knowledge Management , Vol. 18 No. 2, pp. 221-254.","DOI":"10.1108\/JKM-10-2013-0390"},{"key":"key2020122421495983900_b73","doi-asserted-by":"crossref","unstructured":"Massingham, P. , Nguyen, T.N.Q. and Massingham, R. (2011), \u201cUsing 360 degree peer review to validate self-reporting in human capital measurement\u201d, Journal of Intellectual Capital , Vol. 12 No. 1, pp. 43-74.","DOI":"10.1108\/14691931111097917"},{"key":"key2020122421495983900_b75","doi-asserted-by":"crossref","unstructured":"Mitleton-Kelly, E. (2011), \u201cA complexity theory approach to sustainability: a longitudinal study in two London NHS hospitals\u201d, The Learning Organization , Vol. 18 No. 1, pp. 45-53.","DOI":"10.1108\/09696471111095993"},{"key":"key2020122421495983900_b76","unstructured":"Mohayidin, M.G. , Azirawani, N. , Kamaruddin, M.N. and Idawati, M. (2007), \u201cThe application of knowledge management in enhancing the performance of Malaysian universities\u201d, Electronic Journal of Knowledge Management , Vol. 5 No. 3, pp. 301-312."},{"key":"key2020122421495983900_b77","doi-asserted-by":"crossref","unstructured":"Mouritsen, J. (2006), \u201cProblematising intellectual capital research: ostensive versus performative IC\u201d, Accounting, Auditing & Accountability Journal , Vol. 19 No. 6, pp. 820-841.","DOI":"10.1108\/09513570610709881"},{"key":"key2020122421495983900_b78","doi-asserted-by":"crossref","unstructured":"Ng, A.W. and Bryce, M. (2009), \u201cDeveloping knowledge capital in an integrated enterprise risk management system: framework and structured gap analysis for public sector organisations\u201d, International Journal of Learning and Intellectual Capital , Vol. 6 Nos 1\/2, pp. 170-184.","DOI":"10.1504\/IJLIC.2009.021726"},{"key":"key2020122421495983900_b79","doi-asserted-by":"crossref","unstructured":"Nomaler, \u00d6. , Frenken, K. and Heimeriks, G. (2013), \u201cDo more distant collaborations have more citation impact?\u201d, Journal of Informetrics , Vol. 7 No. 4, pp. 966-971.","DOI":"10.1016\/j.joi.2013.10.001"},{"key":"key2020122421495983900_b80","doi-asserted-by":"crossref","unstructured":"Nordin, M. , Pauleen, D.J. and Gorman, G.E. (2009), \u201cInvestigating KM antecedents: KM in the criminal justice system\u201d, Journal of Knowledge Management , Vol. 13 No. 2, pp. 4-20.","DOI":"10.1108\/13673270910942664"},{"key":"key2020122421495983900_b81","doi-asserted-by":"crossref","unstructured":"Oluikpe, P. (2012), \u201cDeveloping a corporate knowledge management strategy\u201d, Journal of Knowledge Management , Vol. 16 No. 6, pp. 862-878.","DOI":"10.1108\/13673271211276164"},{"key":"key2020122421495983900_b82","unstructured":"Omona, W. , Lubega, J.T. and Van Der Weide, T. (2014), \u201cEnhancing knowledge management using ICT in higher education: an empirical assessment\u201d, Journal of Knowledge Management Practice , Vol. 13 No. 3, pp. 1-16."},{"key":"key2020122421495983900_b83","doi-asserted-by":"crossref","unstructured":"Patnaik, B. , Beriha, G.S. , Mahapatra, S.S. and Singh, N. (2013), \u201cOrganizational learning in educational settings (technical): an Indian perspective\u201d, The Learning Organization , Vol. 20 No. 2, pp. 153-172.","DOI":"10.1108\/09696471311303782"},{"key":"key2020122421495983900_b84","doi-asserted-by":"crossref","unstructured":"Peel, M.J. (2014), \u201cAddressing unobserved endogeneity bias in accounting studies: control and sensitivity methods by variable type\u201d, Accounting and Business Research , Vol. 44 No. 5, pp. 545-571.","DOI":"10.1080\/00014788.2014.926249"},{"key":"key2020122421495983900_b85","doi-asserted-by":"crossref","unstructured":"Petruzzelli, A.M. (2008), \u201cProximity and knowledge gatekeepers: the case of the Polytechnic University of Turin\u201d, Journal of Knowledge Management , Vol. 12 No. 5, pp. 34-51.","DOI":"10.1108\/13673270810902920"},{"key":"key2020122421495983900_b86","unstructured":"Petticrew, M. and Roberts, H. (2008), Systematic Reviews in the Social Sciences: A Practical Guide , Wiley-Blackwell, Oxford, p. 354."},{"key":"key2020122421495983900_b87","unstructured":"QSR International Pty Ltd (2014), \u201cNVivo qualitative data analysis software\u201d, available at: www.qsrinternational.com"},{"key":"key2020122421495983900_b88","unstructured":"R Core Team (2014), \u201cR: a language and environment for statistical computing\u201d, R Foundation for Statistical Computing, Vienna, available at: www.R-project.org\/"},{"key":"key2020122421495983900_b89","doi-asserted-by":"crossref","unstructured":"Radaelli, G. , Mura, M. , Spiller, N. and Lettieri, E. (2011), \u201cIntellectual capital and knowledge sharing: the mediating role of organizational knowledge-sharing climate\u201d, Knowledge Management Research and Practice , Vol. 9 No. 4, pp. 342-352.","DOI":"10.1057\/kmrp.2011.29"},{"key":"key2020122421495983900_b90","doi-asserted-by":"crossref","unstructured":"Riege, A. and Lindsay, N. (2006), \u201cKnowledge management in the public sector: stakeholder partnerships in the public policy development\u201d, Journal of Knowledge Management , Vol. 10 No. 3, pp. 24-39.","DOI":"10.1108\/13673270610670830"},{"key":"key2020122421495983900_b91","doi-asserted-by":"crossref","unstructured":"Ringel-Bickelmaier, C. and Ringel, M. (2010), \u201cKnowledge management in international organisations\u201d, Journal of Knowledge Management , Vol. 14 No. 4, pp. 524-539.","DOI":"10.1108\/13673271011059509"},{"key":"key2020122421495983900_b92","doi-asserted-by":"crossref","unstructured":"Roman, J.A. , Ribiere, V.M. and Stankosky, M. (2004), \u201cOrganizational culture types and their relationship with knowledge flow and knowledge management success: an empirical study in the US government and nonprofit sectors\u201d, Journal of Information and Knowledge Management , Vol. 3 No. 2, pp. 167-178.","DOI":"10.1142\/S0219649204000742"},{"key":"key2020122421495983900_b93","doi-asserted-by":"crossref","unstructured":"Salleh, K. , Chong, S.C. , Syed Ahmad, S.N. and Syed Ikhsan, S.O.S. (2012), \u201cLearning and knowledge transfer performance among public sector accountants: an empirical survey\u201d, Knowledge Management Research and Practice , Vol. 10 No. 2, pp. 164-174.","DOI":"10.1057\/kmrp.2011.46"},{"key":"key2020122421495983900_b94","doi-asserted-by":"crossref","unstructured":"Sartori, R. and Pacheco, R.C.D.S. (2006), \u201cCLARA and scienTi networks: technology and information for knowledge building in the Latin American scientific community\u201d, Journal of Information and Knowledge Management , Vol. 5 No. 3, pp. 223-231.","DOI":"10.1142\/S0219649206001438"},{"key":"key2020122421495983900_b95","doi-asserted-by":"crossref","unstructured":"Schulte, W.D. , Sample, T. and Travis, S. (2006), \u201cEfficiencies from knowledge management technologies in a military enterprise\u201d, Journal of Knowledge Management , Vol. 10 No. 6, pp. 39-49.","DOI":"10.1108\/13673270610709206"},{"key":"key2020122421495983900_b96","doi-asserted-by":"crossref","unstructured":"Seba, I. and Rowley, J. (2010), \u201cKnowledge management in UK police forces\u201d, Journal of Knowledge Management , Vol. 14 No. 4, pp. 611-626.","DOI":"10.1108\/13673271011059554"},{"key":"key2020122421495983900_b97","doi-asserted-by":"crossref","unstructured":"Serenko, A. and Bontis, N. (2013), \u201cGlobal ranking of knowledge management and intellectual capital academic journals: 2013 update\u201d, Journal of Knowledge Management , Vol. 17 No. 2, pp. 307-326.","DOI":"10.1108\/13673271311315231"},{"key":"key2020122421495983900_b98","doi-asserted-by":"crossref","unstructured":"Serenko, A. , Bontis, N. , Booker, L. , Sadeddin, K. and Hardie, T. (2010), \u201cA scientometric analysis of knowledge management and intellectual capital academic literature (1994-2008)\u201d, Journal of Knowledge Management , Vol. 14 No. 1, pp. 3-23.","DOI":"10.1108\/13673271011015534"},{"key":"key2020122421495983900_b99","doi-asserted-by":"crossref","unstructured":"Serenko, A. , Cox, R. A.K. , Bontis, N. and Booker, L.D. (2011), \u201cThe superstar phenomenon in the knowledge management and intellectual capital academic discipline\u201d, Journal of Informetrics , Vol. 5 No. 3, pp. 333-345.","DOI":"10.1016\/j.joi.2011.01.005"},{"key":"key2020122421495983900_b100","doi-asserted-by":"crossref","unstructured":"Stanley, T. (2001), \u201cWheat From chaff: meta-analysis as quantitative literature review\u201d, Journal of Economic Perspectives , Vol. 15 No. 3, pp. 131-150.","DOI":"10.1257\/jep.15.3.131"},{"key":"key2020122421495983900_b101","doi-asserted-by":"crossref","unstructured":"Swart, J.A. and Henneberg, S.C. (2007), \u201cDynamic knowledge nets \u2013 the 3C model: exploratory findings and conceptualisation of entrepreneurial knowledge constellations\u201d, Journal of Knowledge Management , Vol. 11 No. 6, pp. 126-141.","DOI":"10.1108\/13673270710832217"},{"key":"key2020122421495983900_b102","doi-asserted-by":"crossref","unstructured":"Syed-Ikhsan, S.O.S. and Rowland, F. (2004), \u201cKnowledge management in a public organization: a study on the relationship between organizational elements and the performance of knowledge transfer\u201d, Journal of Knowledge Management , Vol. 8 No. 2, pp. 95-111.","DOI":"10.1108\/13673270410529145"},{"key":"key2020122421495983900_b103","doi-asserted-by":"crossref","unstructured":"Taticchi, P. , Tonelli, F. and Cagnazzo, L. (2010), \u201cPerformance measurement and management: a literature review and a research agenda\u201d, Measuring Business Excellence , Vol. 14 No. 1, pp. 4-18.","DOI":"10.1108\/13683041011027418"},{"key":"key2020122421495983900_b104","doi-asserted-by":"crossref","unstructured":"Tian, J. , Nakamori, Y. and Wierzbicki, A.P. (2009), \u201cKnowledge management and knowledge creation in academia: a study based on surveys in a Japanese research university\u201d, Journal of Knowledge Management , Vol. 13 No. 2, pp. 76-92.","DOI":"10.1108\/13673270910942718"},{"key":"key2020122421495983900_b105","doi-asserted-by":"crossref","unstructured":"Tranfield, D. , Denyer, D. and Smart, P. (2003), \u201cTowards a methodology for developing evidence-informed management knowledge by means of systematic review\u201d, British Journal of Management , Vol. 14 No. 3, pp. 207-222.","DOI":"10.1111\/1467-8551.00375"},{"key":"key2020122421495983900_b106","doi-asserted-by":"crossref","unstructured":"Tresman, M. , P\u00e1sher, E. and Molinari, F. (2007), \u201cConversing cities: the way forward\u201d, Journal of Knowledge Management , Vol. 11 No. 5, pp. 55-64.","DOI":"10.1108\/13673270710819807"},{"key":"key2020122421495983900_b107","doi-asserted-by":"crossref","unstructured":"Tucker, B. and Lowe, A. (2014), \u201cPractitioners are from Mars: academics are from Venus?\u201d, Accounting, Auditing & Accountability Journal , Vol. 27 No. 3, pp. 394-425.","DOI":"10.1108\/AAAJ-01-2012-00932"},{"key":"key2020122421495983900_b108","unstructured":"UNPAN (2003), Knowledge Management in Government Organizations and Programmes , Geneva, pp. 1-10."},{"key":"key2020122421495983900_b109","doi-asserted-by":"crossref","unstructured":"White, J. and Weathersby, R. (2005), \u201cCan universities become true learning organizations?\u201d, The Learning Organization , Vol. 12 No. 3, pp. 292-298.","DOI":"10.1108\/09696470510592539"},{"key":"key2020122421495983900_b110","doi-asserted-by":"crossref","unstructured":"Wiig, K.M. (2002), \u201cKnowledge management in public administration\u201d, Journal of Knowledge Management , Vol. 6 No. 3, pp. 224-239.","DOI":"10.1108\/13673270210434331"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-11-2014-0466\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-11-2014-0466\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:27:59Z","timestamp":1753396079000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/19\/3\/530-558\/259388"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2015,5,11]]},"references-count":110,"journal-issue":{"issue":"3","published-print":{"date-parts":[[2015,5,11]]}},"alternative-id":["10.1108\/JKM-11-2014-0466"],"URL":"https:\/\/doi.org\/10.1108\/jkm-11-2014-0466","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2015,5,11]]}}}