{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,2]],"date-time":"2026-01-02T07:39:18Z","timestamp":1767339558359,"version":"3.41.2"},"reference-count":99,"publisher":"Emerald","issue":"10","license":[{"start":{"date-parts":[[2024,8,28]],"date-time":"2024-08-28T00:00:00Z","timestamp":1724803200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2024,11,19]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this study is to examine the intricate dynamics within the hospitality service sector, which predominantly employs low-wage and low-skilled workers. These employees frequently encounter challenges related to breaches in their psychological contracts. Despite their critical role in customer service, their experiences are often overlooked in organizational inclusion research. We investigate the relationship between employees\u2019 perceptions of organizational inclusion and their assessments of organizational ethical virtues (OEVs), considering the potential moderating effect of psychological contract breach. Furthermore, it explores how these factors influence customer- and organizationdirected organizational citizenship behaviors (OCBs).<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Our research design incorporates a two-stage moderated-mediation model to test our proposed hypotheses empirically. A two-source sample of 451 European hotel managers and employees extends the inquiry with the proposed model. Structural Equation Modeling (SEM) was employed to analyze the proposed relationships.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Findings reveal that organization inclusion is positively associated with OEV and employee-perceived OEV mediates an indirect link between organization inclusion on customer-oriented OCB. Moreover, psychological contract breach (P CB) attenuates the association between organization inclusion and OEV at the first stage and OEV, and OCB at the second stage.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The findings robustly corroborate our proposed model. The study findings culminate in a discussion accentuating the extensive implications of our findings for both research and practicality within the hospitality sector. Anchored in empirical revelations, we delineate avenues for future exploration in this pivotal domain.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-11-2023-1057","type":"journal-article","created":{"date-parts":[[2024,8,26]],"date-time":"2024-08-26T23:43:49Z","timestamp":1724715829000},"page":"2866-2888","source":"Crossref","is-referenced-by-count":3,"title":["Unveiling the nexus: organization inclusion, ethical virtues and organizational citizenship behavior in the hospitality sector"],"prefix":"10.1108","volume":"28","author":[{"given":"Ayesha","family":"Masood","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Dan","family":"Ding","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Reeti","family":"Agarwal","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Shivinder","family":"Nijjer","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Pasquale","family":"Sasso","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2024,8,28]]},"reference":[{"key":"key2024111506293991100_ref001","first-page":"113303","article-title":"Remote work and the COVID-19 pandemic: an artificial intelligence-based topic modelling and a future agenda","volume":"154","year":"2022","journal-title":"Journal of Business Research"},{"key":"key2024111506293991100_ref002","doi-asserted-by":"crossref","first-page":"108","DOI":"10.1016\/j.obhdp.2018.05.009","article-title":"Sacrificing status for social harmony: concealing relatively high-status identities from one's peers","volume":"147","year":"2018","journal-title":"Organizational Behavior and Human Decision Processes"},{"issue":"3","key":"key2024111506293991100_ref003","doi-asserted-by":"crossref","first-page":"307","DOI":"10.1177\/014920630202800304","article-title":"Diversity and emotion: the new frontiers in organizational behavior research","volume":"28","year":"2002","journal-title":"Journal of Management"},{"issue":"1","key":"key2024111506293991100_ref004","doi-asserted-by":"crossref","first-page":"60","DOI":"10.5465\/annals.2018.0029","article-title":"Organizations and societal economic inequality: a review and way forward","volume":"14","year":"2020","journal-title":"Academy of Management Annals"},{"year":"2022","journal-title":"Academy of Management Review","article-title":"The virtues of joint production: ethical foundations for collaborative organization","key":"key2024111506293991100_ref005"},{"issue":"1","key":"key2024111506293991100_ref006","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1016\/S0022-4359(97)90014-2","article-title":"Contact employees: relationships among workplace fairness, job satisfaction and prosocial service behaviours","volume":"73","year":"1997","journal-title":"Journal of Retailing"},{"issue":"3","key":"key2024111506293991100_ref007","doi-asserted-by":"crossref","first-page":"909","DOI":"10.1093\/ser\/mwaa002","article-title":"Exit strategy or exit trap? 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