{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,6]],"date-time":"2026-04-06T14:29:14Z","timestamp":1775485754143,"version":"3.50.1"},"reference-count":92,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2018,1,8]],"date-time":"2018-01-08T00:00:00Z","timestamp":1515369600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JKM"],"published-print":{"date-parts":[[2018,1,8]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This paper examines the influence of three dimensions of customer knowledge management \u2013 knowledge from customer, knowledge for customer and knowledge about customer \u2013 on innovation capabilities (speed and quality) and new service market performance.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The model links three dimensions of customer knowledge management to two dimensions of innovation capabilities. Further, the model links two dimensions of innovation capabilities to new service market performance. Analysis was conducted through structural equation modelling using SmartPLS software, using data from 253 managers representing 26 banks in Bangladesh.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The findings of this study show that knowledge from customer and knowledge for customer are the most influential predictors of new service market performance. Of the three dimensions of customer knowledge management, knowledge from customer turns out to be the strongest predictor of innovation quality and speed. Innovation quality has a greater impact on new service market performance than innovation speed. Innovation capability (quality and speed) plays a mediating role in this study.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>Managing knowledge from, for and about customer should be systematically considered as a synergy approach to firms\u2019 processes and activities to co-create value with customers. In particular, managers should put more emphasis on knowledge from and for customer to enhance innovation capacity and achieve success in the development of a new service.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This paper empirically supports the significant influence of knowledge from, for and about customer on innovation capabilities (quality and speed) and new service market performance. While the results provide guidance for researchers and practitioners, it also adds value to innovation-related research.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jkm-12-2016-0548","type":"journal-article","created":{"date-parts":[[2017,11,23]],"date-time":"2017-11-23T07:30:31Z","timestamp":1511422231000},"page":"162-182","source":"Crossref","is-referenced-by-count":113,"title":["Knowledge from customer, for customer or about customer: which triggers innovation capability the most?"],"prefix":"10.1108","volume":"22","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-4890-248X","authenticated-orcid":false,"given":"Seyedeh Khadijeh","family":"Taghizadeh","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Syed Abidur","family":"Rahman","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Md. Mosharref","family":"Hossain","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"1","key":"key2022083013075251500_ref001","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1016\/j.indmarman.2011.11.008","article-title":"Value co-creation in knowledge intensive business services: a dyadic perspective on the joint problem solving process","volume":"41","year":"2012","journal-title":"Industrial Marketing Management"},{"issue":"1","key":"key2022083013075251500_ref002","doi-asserted-by":"crossref","first-page":"68","DOI":"10.1108\/08876040310461282","article-title":"Market orientation and performance in service firms: role of innovation","volume":"17","year":"2003","journal-title":"Journal of Service Marketing"},{"issue":"1","key":"key2022083013075251500_ref003","doi-asserted-by":"crossref","first-page":"63","DOI":"10.4067\/S0718-18762015000100006","article-title":"Customer knowledge management application in gaining organization\u2019s competitive advantage in electronic commerce","volume":"10","year":"2015","journal-title":"Journal of Theoretical and Applied Electronic Commerce Research"},{"issue":"4","key":"key2022083013075251500_ref004","doi-asserted-by":"crossref","first-page":"275","DOI":"10.1111\/1540-5885.1240275","article-title":"An exploratory analysis of the impact of market orientation on new product performance","volume":"12","year":"1995","journal-title":"Journal of Product Innovation Management"},{"issue":"6","key":"key2022083013075251500_ref005","doi-asserted-by":"crossref","first-page":"1173","DOI":"10.1037\/0022-3514.51.6.1173","article-title":"The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations","volume":"51","year":"1986","journal-title":"Journal of Personality and Social Psychology"},{"issue":"4","key":"key2022083013075251500_ref006","doi-asserted-by":"crossref","first-page":"648","DOI":"10.1108\/13673271111152009","article-title":"Customer knowledge enabled innovation capability: proposing a measurement scale","volume":"15","year":"2011","journal-title":"Journal of Knowledge Management"},{"issue":"8","key":"key2022083013075251500_ref007","doi-asserted-by":"crossref","first-page":"961","DOI":"10.1016\/j.indmarman.2006.04.006","article-title":"Building competences for new customer value creation: an exploratory study","volume":"35","year":"2006","journal-title":"Industrial Marketing Management"},{"issue":"2","key":"key2022083013075251500_ref009","doi-asserted-by":"crossref","first-page":"90","DOI":"10.1111\/1540-5885.2002003","article-title":"The effects of environmental turbulence on new product development strategy planning","volume":"20","year":"2003","journal-title":"Journal of Product Innovation Management"},{"issue":"6","key":"key2022083013075251500_ref008","doi-asserted-by":"crossref","first-page":"515","DOI":"10.1016\/S0019-8501(01)00203-6","article-title":"Learning orientation, firm innovation capability, and firm performance","volume":"31","year":"2002","journal-title":"Industrial Marketing Management"},{"issue":"7","key":"key2022083013075251500_ref010","doi-asserted-by":"crossref","first-page":"501","DOI":"10.1108\/08858621011077736","article-title":"The effect of market orientation on innovation speed and new product performance","volume":"25","year":"2010","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"1","key":"key2022083013075251500_ref011","doi-asserted-by":"crossref","first-page":"6","DOI":"10.1108\/08858620310458615","article-title":"Tacit knowledge transfer and firm innovation capability","volume":"18","year":"2003","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"3","key":"key2022083013075251500_ref012","first-page":"271","article-title":"The positive effect of green intellectual capital on competitive advantages of firms","volume":"77","year":"2008","journal-title":"Journal of Business Ethics"},{"issue":"7","key":"key2022083013075251500_ref013","first-page":"487","article-title":"The role of service innovation in the market orientation \u2013 new service performance linkage","volume":"32","year":"2012","journal-title":"Technovation"},{"key":"key2022083013075251500_ref014","first-page":"295","article-title":"The partial least squares approach for structural equation modeling","volume-title":"Modern Methods for Business Research","year":"1998"},{"issue":"2","key":"key2022083013075251500_ref015","doi-asserted-by":"crossref","first-page":"237","DOI":"10.1108\/13673271311315196","article-title":"Customer knowledge management via social media: the case of Starbucks","volume":"17","year":"2013","journal-title":"Journal of Knowledge Management"},{"key":"key2022083013075251500_ref016","volume-title":"Statistical Power Analysis for the Behavioral Sciencies","year":"1988"},{"issue":"3","key":"key2022083013075251500_ref017","doi-asserted-by":"crossref","first-page":"199","DOI":"10.1080\/10438590410001628378","article-title":"Innovation quality and manufacturing firms\u2019 performance in Canada","volume":"13","year":"2004","journal-title":"Economics of Innovation and New Technology"},{"issue":"4","key":"key2022083013075251500_ref018","doi-asserted-by":"crossref","first-page":"516","DOI":"10.1007\/s11747-015-0433-x","article-title":"Utilizing customer knowledge in innovation: antecedents and impact of customer involvement on new product performance","volume":"44","year":"2016","journal-title":"Journal of the Academy of Marketing Science"},{"issue":"3","key":"key2022083013075251500_ref019","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1108\/13673270510602809","article-title":"Knowledge management, innovation and firm performance","volume":"9","year":"2005","journal-title":"Journal of Knowledge Management"},{"issue":"2","key":"key2022083013075251500_ref020","first-page":"63","article-title":"How do they know their customers so well?","volume":"42","year":"2001","journal-title":"MIT Sloan Management Review"},{"issue":"1","key":"key2022083013075251500_ref021","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1111\/j.0955-6419.2005.00351.x","article-title":"What do they know?","volume":"16","year":"2005","journal-title":"Business Strategy Review"},{"key":"key2022083013075251500_ref022","article-title":"Knowledge management capabilities in CRM: making knowledge for, from and about customers work","year":"2005"},{"issue":"4","key":"key2022083013075251500_ref023","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1108\/13673270710762684","article-title":"The role of knowledge management in innovation","volume":"11","year":"2007","journal-title":"Journal of knowledge Management"},{"key":"key2022083013075251500_ref024","doi-asserted-by":"crossref","first-page":"487","DOI":"10.1007\/978-3-540-32827-8_22","article-title":"An application of PLS in multi-group analysis: the need for differentiated corporate-level marketing in the mobile communications industry","volume-title":"Handbook of Partial Least Squares","year":"2010"},{"issue":"2","key":"key2022083013075251500_ref025","doi-asserted-by":"crossref","first-page":"140","DOI":"10.1080\/02642069600000019","article-title":"Key concepts for new service development","volume":"16","year":"1996","journal-title":"Service Industries Journal"},{"key":"key2022083013075251500_ref026","article-title":"New service development for scheduled freight services","volume-title":"European Transport Conference","year":"2015"},{"issue":"1","key":"key2022083013075251500_ref027","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1177\/002224378101800104","article-title":"Evaluating structural equation models with unobservable variables and measurement error","volume":"18","year":"1981","journal-title":"Journal of Marketing Research"},{"issue":"8","key":"key2022083013075251500_ref028","doi-asserted-by":"crossref","first-page":"875","DOI":"10.1057\/palgrave.jors.2601365","article-title":"Customer knowledge management","volume":"53","year":"2002","journal-title":"Journal of the Operational Research Society"},{"issue":"5","key":"key2022083013075251500_ref029","doi-asserted-by":"crossref","first-page":"107","DOI":"10.1108\/13673270310505421","article-title":"Knowledge-enabled customer relationship management: integrating customer relationship management and knowledge management concepts","volume":"7","year":"2003","journal-title":"Journal of Knowledge Management"},{"issue":"7","key":"key2022083013075251500_ref030","first-page":"1","article-title":"Structural equation modeling and regression: guidelines for research practice","volume":"4","year":"2000","journal-title":"Communications of the Association for Information Systems"},{"issue":"5","key":"key2022083013075251500_ref031","doi-asserted-by":"crossref","first-page":"459","DOI":"10.1016\/S0263-2373(02)00101-9","article-title":"Five styles of customer knowledge management, and how smart companies use them to create value","volume":"20","year":"2002","journal-title":"European Management Journal"},{"key":"key2022083013075251500_ref032","volume-title":"A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM)","year":"2013"},{"key":"key2022083013075251500_ref033","volume-title":"A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM)","year":"2014"},{"key":"key2022083013075251500_ref034","volume-title":"A Primer on Partial Least Squares Structural Equation Modeling","year":"2017"},{"issue":"1","key":"key2022083013075251500_ref035","first-page":"1","article-title":"Impact of T-shaped skill and top management support on innovation speed; the moderating role of technology uncertainty","volume":"3","year":"2016","journal-title":"Cogent Business & Management"},{"issue":"1","key":"key2022083013075251500_ref036","doi-asserted-by":"crossref","first-page":"31","DOI":"10.1016\/S0925-5273(02)00240-2","article-title":"Innovation quality \u2013 a conceptual framework","volume":"80","year":"2002","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"key2022083013075251500_ref037","doi-asserted-by":"crossref","first-page":"408","DOI":"10.1080\/03637750903310360","article-title":"Beyond Baron and Kenny: statistical mediation analysis in the new millennium","volume":"76","year":"2009","journal-title":"Communication Monographs"},{"issue":"2","key":"key2022083013075251500_ref038","doi-asserted-by":"crossref","first-page":"182","DOI":"10.1177\/1094428114526928","article-title":"Common beliefs and reality about PLS: comments on R\u00f6nkk\u00f6 and Evermann (2013)","volume":"17","year":"2014","journal-title":"Organizational Research Methods"},{"issue":"1","key":"key2022083013075251500_ref039","doi-asserted-by":"crossref","first-page":"2","DOI":"10.1108\/IMDS-09-2015-0382","article-title":"Using PLS path modeling in new technology research: updated guidelines","volume":"116","year":"2016","journal-title":"Industrial Management & Data Systems"},{"issue":"3","key":"key2022083013075251500_ref040","doi-asserted-by":"crossref","first-page":"283","DOI":"10.1177\/1094670510375604","article-title":"Consumer co-creation in new product development","volume":"13","year":"2010","journal-title":"Journal of Service Research"},{"issue":"4","key":"key2022083013075251500_ref041","doi-asserted-by":"crossref","first-page":"424","DOI":"10.1037\/1082-989X.3.4.424","article-title":"Fit indices in covariance structure modeling: sensitivity to underparameterized model misspecification","volume":"3","year":"1998","journal-title":"Psychological Methods"},{"issue":"1","key":"key2022083013075251500_ref042","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1080\/10705519909540118","article-title":"Cutoff criteria for fit indexes in covariance structure analysis: conventional criteria versus new alternatives","volume":"6","year":"1999","journal-title":"Structural Equation Modeling: A Multidisciplinary Journal"},{"issue":"1","key":"key2022083013075251500_ref043","doi-asserted-by":"crossref","first-page":"41","DOI":"10.1016\/j.tourman.2008.04.009","article-title":"Hospitality teams: knowledge sharing and service innovation performance","volume":"30","year":"2009","journal-title":"Tourism Management"},{"issue":"1","key":"key2022083013075251500_ref044","doi-asserted-by":"crossref","first-page":"33","DOI":"10.1108\/MD-03-2013-0128","article-title":"The theoretical foundations of value-informed pricing in the service-dominant logic of marketing","volume":"52","year":"2014","journal-title":"Management Decision"},{"issue":"7","key":"key2022083013075251500_ref045","doi-asserted-by":"crossref","first-page":"1032","DOI":"10.1111\/j.1540-5885.2010.00769.x","article-title":"The role of value-informed pricing in market-oriented product innovation management","volume":"27","year":"2010","journal-title":"Journal of Product Innovation Management"},{"issue":"3","key":"key2022083013075251500_ref092","doi-asserted-by":"crossref","first-page":"560","DOI":"10.1111\/jpim.12008","article-title":"Best practices for new product pricing: impact on market performance and price level under different conditions","volume":"30","year":"2013","journal-title":"Journal of Product Innovation Management"},{"issue":"4","key":"key2022083013075251500_ref046","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1016\/j.technovation.2009.11.003","article-title":"The determinants of new service development: service characteristics, market orientation, and actualizing innovation effort","volume":"30","year":"2010","journal-title":"Technovation"},{"issue":"4","key":"key2022083013075251500_ref047","doi-asserted-by":"crossref","first-page":"359","DOI":"10.1016\/j.emj.2013.02.001","article-title":"Customer knowledge management and IT-enabled business model innovation: a conceptual framework and a case study from China","volume":"31","year":"2013","journal-title":"European Management Journal"},{"issue":"4","key":"key2022083013075251500_ref048","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1509\/jmkg.68.4.47.42722","article-title":"Customer knowledge development: antecedents and impact on new product performance","volume":"68","year":"2004","journal-title":"Journal of Marketing"},{"issue":"4","key":"key2022083013075251500_ref049","doi-asserted-by":"crossref","first-page":"1143","DOI":"10.5465\/amr.1996.9704071866","article-title":"Innovation speed: a conceptual model of context, antecedents, and outcomes","volume":"21","year":"1996","journal-title":"Academy of Management Review"},{"issue":"1","key":"key2022083013075251500_ref050","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1111\/j.0737-6782.2004.00050.x","article-title":"Harnessing the creative potential among users","volume":"21","year":"2004","journal-title":"Journal of Product Innovation Management"},{"issue":"495","key":"key2022083013075251500_ref051","doi-asserted-by":"crossref","first-page":"441","DOI":"10.1111\/j.1468-0297.2004.00216.x","article-title":"Patent quality and research productivity: measuring innovation with multiple indicators","volume":"114","year":"2004","journal-title":"The Economic Journal"},{"issue":"3","key":"key2022083013075251500_ref052","doi-asserted-by":"crossref","first-page":"377","DOI":"10.1142\/S1363919601000427","article-title":"Developing innovation capability in organisations: a dynamic capabilities approach","volume":"5","year":"2001","journal-title":"International Journal of Innovation Management"},{"issue":"4","key":"key2022083013075251500_ref053","doi-asserted-by":"crossref","first-page":"394","DOI":"10.1016\/j.jbusres.2010.10.004","article-title":"Linking customer resources to firm success: the role of marketing program implementation","volume":"64","year":"2011","journal-title":"Journal of Business Research"},{"key":"key2022083013075251500_ref054","volume-title":"Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation","year":"1995"},{"issue":"6","key":"key2022083013075251500_ref055","doi-asserted-by":"crossref","first-page":"502","DOI":"10.1016\/j.ijinfomgt.2011.02.003","article-title":"Strategic knowledge management, innovation and performance","volume":"31","year":"2011","journal-title":"International Journal of Information Management"},{"issue":"1","key":"key2022083013075251500_ref056","doi-asserted-by":"crossref","first-page":"155","DOI":"10.25300\/MISQ\/2015\/39.1.07","article-title":"Service innovation: a service-dominant logic perspective","volume":"39","year":"2015","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2022083013075251500_ref057","doi-asserted-by":"crossref","first-page":"228","DOI":"10.1108\/14601060310500940","article-title":"Benefits of involving users in service innovation","volume":"6","year":"2003","journal-title":"European Journal of Innovation Management"},{"issue":"8","key":"key2022083013075251500_ref058","first-page":"164","article-title":"To use or not to use: modelling end user grumbling as user resistance in pre-implementation stage of enterprise resource planning system","volume":"69","year":"2017","journal-title":"Information Systems"},{"issue":"7","key":"key2022083013075251500_ref059","doi-asserted-by":"crossref","first-page":"1058","DOI":"10.1016\/j.respol.2005.05.007","article-title":"Innovation speed: transferring university technology to market","volume":"34","year":"2005","journal-title":"Research Policy"},{"issue":"2","key":"key2022083013075251500_ref060","doi-asserted-by":"crossref","first-page":"258","DOI":"10.1108\/JKM-08-2015-0320","article-title":"Knowledge management in small and medium enterprises: a structured literature review","volume":"20","year":"2016","journal-title":"Journal of Knowledge Management"},{"key":"key2022083013075251500_ref061","doi-asserted-by":"crossref","first-page":"94","DOI":"10.1016\/j.sbspro.2016.09.012","article-title":"Customer knowledge management and organization\u2019s effectiveness: explaining the mediator role of organizational agility","volume":"230","year":"2016","journal-title":"Procedia-Social and Behavioral Sciences"},{"issue":"1","key":"key2022083013075251500_ref062","doi-asserted-by":"crossref","first-page":"115","DOI":"10.2307\/259102","article-title":"Organizational decline and innovation: a contingency framework","volume":"23","year":"1998","journal-title":"Academy of Management Review"},{"issue":"8","key":"key2022083013075251500_ref063","doi-asserted-by":"crossref","first-page":"1134","DOI":"10.1016\/j.jbusres.2012.03.009","article-title":"Innovation and business success: the mediating role of customer participation","volume":"66","year":"2013","journal-title":"Journal of Business Research"},{"issue":"4","key":"key2022083013075251500_ref064","doi-asserted-by":"crossref","first-page":"466","DOI":"10.1108\/14601060610707876","article-title":"Enhancing innovation capability through relationship management and implications for performance","volume":"9","year":"2006","journal-title":"European Journal of Innovation Management"},{"issue":"2","key":"key2022083013075251500_ref065","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1108\/13552510810877674","article-title":"Development of a framework for industrial service innovation management and coordination","volume":"14","year":"2008","journal-title":"Journal of Quality in Maintenance Engineering"},{"issue":"3","key":"key2022083013075251500_ref066","doi-asserted-by":"crossref","first-page":"191","DOI":"10.1016\/S0090-2616(01)00052-3","article-title":"Speed merchants","volume":"30","year":"2002","journal-title":"Organizational Dynamics"},{"issue":"4","key":"key2022083013075251500_ref067","doi-asserted-by":"crossref","first-page":"531","DOI":"10.1177\/014920638601200408","article-title":"Self-reports in organizational research: problems and prospects","volume":"12","year":"1986","journal-title":"Journal of Management"},{"issue":"5","key":"key2022083013075251500_ref068","doi-asserted-by":"crossref","first-page":"879","DOI":"10.1037\/0021-9010.88.5.879","article-title":"Common method biases in behavioral research: a critical review of the literature and recommended remedies","volume":"88","year":"2003","journal-title":"Journal of Applied Psychology"},{"key":"key2022083013075251500_ref069","first-page":"275","article-title":"The core competence of the corporation","volume-title":"Strategische Unternehmungsplanung \u2013 Strategische Unternehmungsf\u00fchrung","year":"2006"},{"issue":"3","key":"key2022083013075251500_ref070","first-page":"5","article-title":"The value creation dilemma: New building blocks for co-creating experience","volume":"18","year":"2001","journal-title":"Harvard Business Review"},{"issue":"3","key":"key2022083013075251500_ref071","doi-asserted-by":"crossref","first-page":"879","DOI":"10.3758\/BRM.40.3.879","article-title":"Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models","volume":"40","year":"2008","journal-title":"Behavior Research Methods"},{"issue":"1","key":"key2022083013075251500_ref072","first-page":"34","article-title":"Organizational supports to business success: ensuring the well-being of BoP entrepreneurs","volume":"1","year":"2013","journal-title":"International Journal of Conceptions on Management and Social Sciences"},{"issue":"1","key":"key2022083013075251500_ref073","first-page":"1","article-title":"Service innovation management practices in the telecommunications industry: what does cross country analysis reveal?","volume":"4","year":"2015","journal-title":"SpringerPlus"},{"key":"key2022083013075251500_ref074","unstructured":"Ringle, C. and Wende, W. (2005), SmartPLS 2.0, available at: www.smartpls.de"},{"issue":"7","key":"key2022083013075251500_ref075","doi-asserted-by":"crossref","first-page":"1053","DOI":"10.1016\/S0048-7333(01)00176-7","article-title":"Determinants of innovation capability in small electronics and software firms in southeast England","volume":"31","year":"2002","journal-title":"Research Policy"},{"issue":"2","key":"key2022083013075251500_ref076","doi-asserted-by":"crossref","first-page":"723","DOI":"10.1016\/j.ijpe.2008.03.005","article-title":"Shared knowledge and product design glitches in integrated product development","volume":"114","year":"2008","journal-title":"International Journal of Production Economics"},{"issue":"4","key":"key2022083013075251500_ref077","first-page":"392","article-title":"Rejuvenating customer management: how to make knowledge for, from and about customers work","volume":"23","year":"2005","journal-title":"European Management Journal"},{"issue":"2","key":"key2022083013075251500_ref078","doi-asserted-by":"crossref","first-page":"86","DOI":"10.1108\/08858621311295236","article-title":"An assessment of innovativeness in KIBS: implications on KIBS\u2019co-creation culture, innovation capability, and performance","volume":"28","year":"2013","journal-title":"Journal of Business & Industrial Marketing"},{"key":"key2022083013075251500_ref079","volume-title":"Research Methods for Business: A Skill Building Approach","year":"2010"},{"issue":"1","key":"key2022083013075251500_ref080","first-page":"744","article-title":"Developments in practice XVIII-customer knowledge management: adding value for our customers","volume":"16","year":"2005","journal-title":"Communications of the Association for Information Systems"},{"issue":"3","key":"key2022083013075251500_ref081","doi-asserted-by":"crossref","first-page":"44","DOI":"10.1080\/08956308.1992.11670822","article-title":"Shortening the product development cycle","volume":"35","year":"1992","journal-title":"Research-Technology Management"},{"issue":"4","key":"key2022083013075251500_ref082","first-page":"533","article-title":"Innovation value chain as predictors for innovation strategy in Malaysian telecommunication industry","volume":"12","year":"2014","journal-title":"Problems and Perspectives in Management"},{"issue":"1","key":"key2022083013075251500_ref083","doi-asserted-by":"crossref","first-page":"24","DOI":"10.1108\/JBIM-02-2014-0033","article-title":"Scale development and validation for DART model of value co-creation process on innovation strategy","volume":"31","year":"2016","journal-title":"Journal of Business & Industrial Marketing"},{"issue":"3","key":"key2022083013075251500_ref084","doi-asserted-by":"crossref","first-page":"591","DOI":"10.1108\/JKM-11-2013-0446","article-title":"Customer knowledge management, innovation capability and business performance: a case study of the banking industry","volume":"18","year":"2014","journal-title":"Journal of Knowledge Management"},{"issue":"6","key":"key2022083013075251500_ref085","doi-asserted-by":"crossref","first-page":"488","DOI":"10.1016\/j.ijinfomgt.2009.05.001","article-title":"A study on customer, supplier, and competitor knowledge using the knowledge chain model","volume":"29","year":"2009","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2022083013075251500_ref086","doi-asserted-by":"crossref","first-page":"211","DOI":"10.1177\/1094670508324260","article-title":"Customer integration and value creation","volume":"11","year":"2008","journal-title":"Journal of Service Research"},{"issue":"2","key":"key2022083013075251500_ref087","first-page":"221","article-title":"Customer orientation and innovation: a comparative study of manufacturing and service firms","volume":"171","year":"2016","journal-title":"International Journal of Production Economics"},{"issue":"10","key":"key2022083013075251500_ref088","doi-asserted-by":"crossref","first-page":"8899","DOI":"10.1016\/j.eswa.2012.02.017","article-title":"Knowledge sharing, innovation and firm performance","volume":"39","year":"2012","journal-title":"Expert Systems with Applications"},{"issue":"10","key":"key2022083013075251500_ref089","first-page":"60","article-title":"Investigating the relationship between customer knowledge management and knowledge sharing among insurance companies in Malaysia","volume":"9","year":"2013","journal-title":"Asian Social Science"},{"issue":"8","key":"key2022083013075251500_ref090","first-page":"51","article-title":"Proposing a conceptual model of customer knowledge management: a study of CKM tools in British dotcoms","volume":"7","year":"2008","journal-title":"Management"},{"issue":"1","key":"key2022083013075251500_ref091","doi-asserted-by":"crossref","first-page":"82","DOI":"10.1108\/14637151111105599","article-title":"Customer knowledge management and the strategies of social software","volume":"17","year":"2011","journal-title":"Business Process Management Journal"}],"container-title":["Journal of Knowledge Management"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-12-2016-0548\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JKM-12-2016-0548\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:28:19Z","timestamp":1753396099000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jkm\/article\/22\/1\/162-182\/431916"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2018,1,8]]},"references-count":92,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2018,1,8]]}},"alternative-id":["10.1108\/JKM-12-2016-0548"],"URL":"https:\/\/doi.org\/10.1108\/jkm-12-2016-0548","relation":{},"ISSN":["1367-3270"],"issn-type":[{"value":"1367-3270","type":"print"}],"subject":[],"published":{"date-parts":[[2018,1,8]]}}}