{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:34:40Z","timestamp":1754156080643,"version":"3.41.2"},"reference-count":50,"publisher":"Emerald","issue":"3\/4","license":[{"start":{"date-parts":[[2017,8,14]],"date-time":"2017-08-14T00:00:00Z","timestamp":1502668800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2017,8,14]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This paper aims to study user acceptance of one of the Malaysian e-government services known as MyEG via a theoretical framework. The results are compared to a similar research conducted in Singapore. The motivation and benefits derived from this research can be used to improve the overall quality of services provided by MyEG and to enhance the efficiency as well as accountability of this e-government service.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This research was conducted by applying a theoretical framework known as technology acceptance model involving several factors such as intention to use, perceived ease of use, perceived usefulness, image, compatibility and trust. The research data were then validated by examining similar factors that had significance results, followed by the development of a simple prototype.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results obtained from this research would be beneficial to enhance the level of adoption among the citizens in Malaysia. The identification of the different factors influencing the acceptance levels of users can also provide a better vision on the end-user perspective for MyEG developers and lead them to achieve better results in future platform developments. In addition, this study also fills the current existing gap in e-government research of Malaysia and contributes to the literature on the public users\u2019 perspective of e-government services.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>The results from this research would provide effective guidance to developers of e-government platforms to include specific criteria that would attract the general public in using the platforms.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Social implications<\/jats:title>\n<jats:p>Besides that, it provides a new perspective from the general public on their interest to use any e-government platform specifically MyEG.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The findings of this research would assist in the improvement of the implementation and adoption of the current MyEG system. Besides that, this research will allow researchers to gain new insights about e-government services and apply the knowledge to further improve the current and other platform development.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-01-2017-0007","type":"journal-article","created":{"date-parts":[[2017,11,3]],"date-time":"2017-11-03T08:09:06Z","timestamp":1509696546000},"page":"202-227","source":"Crossref","is-referenced-by-count":10,"title":["Increasing e-government adoption in Malaysia: MyEG case study"],"prefix":"10.1108","volume":"19","author":[{"given":"Mohd Heikal","family":"Husin","sequence":"first","affiliation":[]},{"given":"Niloufar","family":"Loghmani","sequence":"additional","affiliation":[]},{"given":"Siti Salbiah","family":"Zainal Abidin","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"volume-title":"Understanding Attitudes and Predicting Social Behaviour","year":"1980","key":"key2020120612145371600_ref001"},{"first-page":"219","article-title":"The use of the UTAUT model in the adoption of e-government services in Kuwait","year":"2008","key":"key2020120612145371600_B12a"},{"volume-title":"What We Have & Have-Not: E-Government in Malaysia","year":"2009","key":"key2020120612145371600_ref002"},{"key":"key2020120612145371600_ref003","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1016\/j.chb.2015.06.025","article-title":"The imperative of influencing citizen attitude toward e-government adoption and use","volume":"53","year":"2015","journal-title":"Computers in Human Behavior"},{"key":"key2020120612145371600_ref004","unstructured":"Al-Qeisi, K.I. (2009), \u201cAnalyzing the use of UTAUT model in explaining an online behavior: Internet banking adoption\u201d, Doctoral dissertation, Brunel University, Brunel Business School PhD Theses."},{"issue":"6","key":"key2020120612145371600_ref005","doi-asserted-by":"crossref","first-page":"393","DOI":"10.1016\/j.elerap.2015.05.003","article-title":"Customer empowerment: does it influence electronic government success? a citizen-centric perspective","volume":"14","year":"2015","journal-title":"Electronic Commerce Research and Applications"},{"year":"2003","key":"key2020120612145371600_ref006","article-title":"Default risk in adjustable rate mortgages: effects of changes to CPF withdrawal limits in Singapore"},{"key":"key2020120612145371600_ref007","first-page":"1","article-title":"UN e-government survey: e-government as an enabler for collaborative governance","year":"2014","journal-title":"Expert Group Meeting (EGM)"},{"key":"key2020120612145371600_ref008","article-title":"Individual and technological factors affecting perceived ease of use of web-based learning technologies in a developing country","volume":"9","year":"2002","journal-title":"The Electronic Journal of Information Systems in Developing Countries"},{"issue":"3","key":"key2020120612145371600_ref009","doi-asserted-by":"crossref","first-page":"399","DOI":"10.2307\/25148690","article-title":"Model of adoption of technology in households: a baseline model test and extension incorporating household life cycle","volume":"29","year":"2005","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020120612145371600_ref010","first-page":"11","article-title":"The influence of perceived characteristics of innovating on e-government adoption","volume":"20","year":"2004","journal-title":"Electronic Journal of E-Government"},{"issue":"4","key":"key2020120612145371600_ref011","doi-asserted-by":"crossref","first-page":"473","DOI":"10.1007\/s10796-008-9103-6","article-title":"E-government adoption: a cultural comparison","volume":"10","year":"2008","journal-title":"Information Systems Frontiers"},{"issue":"9","key":"key2020120612145371600_ref012","article-title":"Recent related research in technology acceptance model: a literature review","volume":"1","year":"2011","journal-title":"Australian Journal of Business and Management Research"},{"issue":"4","key":"key2020120612145371600_ref013","article-title":"Understanding trust in e-government","volume":"63","year":"2015","journal-title":"Engineering Economics"},{"issue":"3","key":"key2020120612145371600_ref014","first-page":"204","article-title":"Adoption and use of e-government services: the case of Romania","volume":"6","year":"2008","journal-title":"Journal of Applied Research and Technology"},{"issue":"3","key":"key2020120612145371600_ref015","doi-asserted-by":"crossref","first-page":"319","DOI":"10.2307\/249008","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"13","year":"1989","journal-title":"MIS Quarterly"},{"issue":"4","key":"key2020120612145371600_ref016","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1177\/002200275800200401","article-title":"Trust and suspicion","volume":"2","year":"1958","journal-title":"Journal of Conflict Resolution"},{"issue":"3","key":"key2020120612145371600_B45a","article-title":"Estimating ordinal reliability for Likert-type and ordinal item response data: a conceptual, empirical and practical guide","volume":"17","year":"2012","journal-title":"Practical Assessment, Research & Evaluation"},{"edition":"4th ed.","volume-title":"SPSS for Windows Step by Step: A Simple Guide and Reference","year":"2003","key":"key2020120612145371600_B17a"},{"year":"2003","key":"key2020120612145371600_ref017","article-title":"Calculating, interpreting, and reporting Cronbach\u2019s alpha reliability coefficient for Likert-type scales"},{"key":"key2020120612145371600_ref018","unstructured":"Government of Singapore (2015), \u201cAbout us\u201d, available at: www.singpass.gov.sg\/singpass\/common\/about (accessed 30 January 2016)."},{"issue":"1\/2","key":"key2020120612145371600_ref019","doi-asserted-by":"crossref","first-page":"116","DOI":"10.1108\/JSIT-04-2017-0028","article-title":"Prioritization of factors influencing employee adoption of e-government using the analytic hierarchy process","volume":"19","year":"2017","journal-title":"Journal of Systems and Information Technology"},{"key":"key2020120612145371600_B23a","doi-asserted-by":"crossref","first-page":"176","DOI":"10.4018\/978-1-4666-4173-0.ch009","article-title":"E-government in Singapore: critical success factors","volume-title":"E-Government Success Around the World: Cases, Empirical Studies and Practical Recommendations","year":"2013"},{"issue":"4","key":"key2020120612145371600_ref020","doi-asserted-by":"crossref","first-page":"1838","DOI":"10.1016\/j.chb.2005.11.003","article-title":"Perceived usefulness, personal experiences, risk perception and trust as determinants of adoption of e-government services in the Netherlands","volume":"23","year":"2007","journal-title":"Computers in Human Behavior"},{"issue":"1","key":"key2020120612145371600_ref021","doi-asserted-by":"crossref","first-page":"97","DOI":"10.1016\/j.giq.2005.11.005","article-title":"Determinants of user acceptance of the e-government services: the case of online tax filing and payment system","volume":"23","year":"2006","journal-title":"Government Information Quarterly"},{"first-page":"165","article-title":"G2C acceptance in Malaysia: trust, perceived risk and political efficacy","year":"2009","key":"key2020120612145371600_ref022"},{"key":"key2020120612145371600_ref023","unstructured":"Infocomm Development Authority of Singapore (2013), \u201cE-Withdrawal\u201d, available at: www.egov.gov.sg\/ (accessed January\/February 2016)."},{"issue":"1","key":"key2020120612145371600_ref024","first-page":"1","article-title":"Adoption and use of e-government services: a case study on e-procurement in Malaysia","volume":"7","year":"2010","journal-title":"WSEAS Transactions on Business and Economics"},{"volume-title":"E-Parliaments: The Use of Information and Communication Technologies to Improve Parliamentary Processes","year":"2003","key":"key2020120612145371600_ref025"},{"issue":"6","key":"key2020120612145371600_ref026","doi-asserted-by":"crossref","first-page":"458","DOI":"10.1016\/j.ijinfomgt.2009.03.012","article-title":"Factors influencing intention to use e-government services among citizens in Malaysia","volume":"29","year":"2009","journal-title":"International Journal of Information Management"},{"volume-title":"Research-Based Web Design & Usability Guidelines","year":"2006","key":"key2020120612145371600_ref027"},{"key":"key2020120612145371600_ref028","unstructured":"MaturityScape (2015), \u201cI.D.C., Digital Transformation 1.0.\u2013IDC (Doc#254721)\u201d, March, p. 16.2014, Handphone and Internet Users Survey, Kenyaatan Media Press Release, available at: www.skmm.gov.my\/skmmgovmy\/media\/General\/pdf\/Handphone_And_Internet_User_Survey.pdf (accessed 4 May 2016)."},{"volume-title":"Handphone and Internet Users Survey","year":"2014","author":"MCMC","key":"key2020120612145371600_ref029"},{"issue":"3","key":"key2020120612145371600_ref030","doi-asserted-by":"crossref","first-page":"297","DOI":"10.1108\/JSIT-01-2016-0001","article-title":"Factors influencing cloud computing adoption for e-government implementation in developing countries: instrument development","volume":"18","year":"2016","journal-title":"Journal of Systems and Information Technology"},{"key":"key2020120612145371600_ref031","unstructured":"MyEG Services Berhad (2016), \u201cAbout MyEG\u201d, available at: www.myeg.com.my\/about.html (accessed 30 January 2016)."},{"key":"key2020120612145371600_ref032","first-page":"813","article-title":"Public user assessment of malaysia\u2019s e-government applications","volume":"43","year":"2010","journal-title":"World Academy of Science, Engineering & Technology"},{"article-title":"E-government and e-governance: definitions\/domain framework and status around the world","volume-title":"Foundations of E-Government","year":"2007","key":"key2020120612145371600_ref033"},{"first-page":"130","article-title":"Senior citizens\u2019 adoption of e-government: in quest of the antecedents of perceived usefulness","year":"2005","key":"key2020120612145371600_ref034"},{"issue":"30","key":"key2020120612145371600_ref035","first-page":"31","article-title":"A value of E-service in local government: a fuzzy approach evaluation","volume":"18","year":"2013","journal-title":"Age"},{"issue":"3","key":"key2020120612145371600_ref036","first-page":"247","article-title":"Effect of trust on customer acceptance of internet banking","volume":"1","year":"2003","journal-title":"Electronic Commerce Research and Applications"},{"issue":"4","key":"key2020120612145371600_ref037","doi-asserted-by":"crossref","first-page":"434","DOI":"10.1111\/0033-3352.00197","article-title":"Reinventing local governments and the e\u2010government initiative","volume":"62","year":"2002","journal-title":"Public Administration Review"},{"issue":"2","key":"key2020120612145371600_ref038","doi-asserted-by":"crossref","first-page":"273","DOI":"10.1111\/j.1540-5915.2008.00192.x","article-title":"Technology acceptance model 3 and a research agenda on interventions","volume":"39","year":"2008","journal-title":"Decision Sciences"},{"year":"2013","key":"key2020120612145371600_ref039","article-title":"TAM 3: advancing the technology acceptance model with a focus on interventions"},{"issue":"2","key":"key2020120612145371600_ref040","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1287\/mnsc.46.2.186.11926","article-title":"A theoretical extension of the technology acceptance model: four longitudinal field studies","volume":"46","year":"2000","journal-title":"Management Science"},{"issue":"3","key":"key2020120612145371600_ref041","doi-asserted-by":"crossref","first-page":"425","DOI":"10.2307\/30036540","article-title":"User acceptance of information technology: toward a unified view","volume":"27","year":"2003","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020120612145371600_ref042","first-page":"55","article-title":"Understanding citizen\u2019s continuance intention to use e-government website: a composite view of technology acceptance model and computer self-efficacy","volume":"6","year":"2008","journal-title":"The Electronic Journal of e-Government"},{"issue":"1","key":"key2020120612145371600_ref043","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1016\/j.chb.2003.11.008","article-title":"An overview of online trust: concepts, elements, and implications","volume":"21","year":"2005","journal-title":"Computers in Human Behavior"},{"first-page":"396","article-title":"Teaching older people using web technology: a case study","year":"2013","key":"key2020120612145371600_ref044"},{"key":"key2020120612145371600_ref045","unstructured":"Lund Research Ltd (2013), Pearson\u2019s Correlation Using Stata, available at: https:\/\/statistics.laerd.com\/stata-tutorials\/pearsons-correlation-using-stata.php (accessed 29 February 2016)."},{"volume-title":"Innovations in Governance and Service Delivery: E-Government Experiments in Malaysia","year":"2006","key":"key2020120612145371600_ref046"}],"container-title":["Journal of Systems and Information Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JSIT-01-2017-0007\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JSIT-01-2017-0007\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:23:36Z","timestamp":1753395816000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jsit\/article\/19\/3-4\/202-227\/254497"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2017,8,14]]},"references-count":50,"journal-issue":{"issue":"3\/4","published-print":{"date-parts":[[2017,8,14]]}},"alternative-id":["10.1108\/JSIT-01-2017-0007"],"URL":"https:\/\/doi.org\/10.1108\/jsit-01-2017-0007","relation":{},"ISSN":["1328-7265"],"issn-type":[{"type":"print","value":"1328-7265"}],"subject":[],"published":{"date-parts":[[2017,8,14]]}}}