{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,24]],"date-time":"2026-03-24T21:49:30Z","timestamp":1774388970432,"version":"3.50.1"},"reference-count":56,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2016,8,8]],"date-time":"2016-08-08T00:00:00Z","timestamp":1470614400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2016,8,8]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>To measure the success of corporate social software (CSS), interviews, surveys, content and usage data analysis have been commonly used in practice. While interviews and surveys are only capable of making perceived use and benefits transparent, usage data analysis reveals many objective facts but does not allow insights into potential user-benefits. Hence, the purpose of this paper is to link both perspectives to advance CSS success measuring.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The research case is References+, a Corporate Social Software developed at Siemens to facilitate worldwide sharing of knowledge, experiences, and best practices since 2005. References+ currently has around 15,000 registered members located in more than 80 countries. This paper evaluates results from a user survey with nearly 1,500 responding employees and links all survey results to the corresponding participant\u2019s data on platform use to generate additional insights.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The paper generates findings on how CSS is used in practice and how it is perceived by employees of a large-scale enterprise. Furthermore, it explores how a combination of subjective and objective evaluation methods can be applied to advance the state-of-the-art in measuring use and benefits. By linking CSS usage data to corresponding survey data, the paper provides results on what type of use of CSS may create what type of benefit.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>This study encourages practitioners to take advantage of a variety of instruments for measuring the benefits of CSS. It generates numerous arguments for practitioners on how to make the benefit of CSS more transparent to financial-oriented decision-makers to successfully defend knowledge management projects against shrinking IT budgets.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This paper is one of the first attempts to explore the relationship between \u201cperceived use\u201d and \u201cperceived benefits\u201d measured by surveys and \u201cfactual use\u201d measured by CSS usage statistics for knowledge management research. The findings of this paper may empower the role of user surveys in generating additional insights on use and benefits.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-03-2016-0021","type":"journal-article","created":{"date-parts":[[2016,8,3]],"date-time":"2016-08-03T06:19:47Z","timestamp":1470205187000},"page":"277-296","source":"Crossref","is-referenced-by-count":2,"title":["Exploring use and benefit of corporate social software"],"prefix":"10.1108","volume":"18","author":[{"given":"Alexander","family":"Stocker","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Johannes","family":"M\u00fcller","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"2","key":"key2020121320501198400_ref001","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1109\/MTS.2009.932804","article-title":"Wiki deployment in corporate settings","volume":"28","year":"2009","journal-title":"IEEE Technology and Society Magazine"},{"issue":"4","key":"key2020121320501198400_ref002","doi-asserted-by":"crossref","first-page":"244","DOI":"10.17705\/1jais.00122","article-title":"The legacy of the technology acceptance model and a proposal for a paradigm shift","volume":"8","year":"2007","journal-title":"Journal of the Association for Information Systems"},{"issue":"4","key":"key2020121320501198400_ref003","doi-asserted-by":"crossref","first-page":"5","DOI":"10.4018\/irmj.1996100101","article-title":"The 3-D model of information systems success: the search for the dependent variable continues","volume":"9","year":"1996","journal-title":"Information Resource Management Journal"},{"key":"key2020121320501198400_ref005","volume-title":"The Social Organization: How To Use Social Media to Tap the Collective Genius of your Customers and Employees","year":"2011"},{"issue":"1","key":"key2020121320501198400_ref006","first-page":"319","article-title":"Perceived usefulness, perceived ease of use, and user acceptance of information technology","volume":"13","year":"1989","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2020121320501198400_ref007","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1287\/isre.3.1.60","article-title":"Information systems success: the quest for the dependent variable","volume":"3","year":"1992","journal-title":"Information Systems Research"},{"issue":"4","key":"key2020121320501198400_ref008","doi-asserted-by":"crossref","first-page":"9","DOI":"10.1080\/07421222.2003.11045748","article-title":"The DeLone and McLean model of information systems success: a ten-year update","volume":"19","year":"2003","journal-title":"Journal of Management Information Systems"},{"key":"key2020121320501198400_ref009","article-title":"Crossing boundaries: a case study of employee blogging","year":"2007"},{"key":"key2020121320501198400_ref010","unstructured":"Forrester Consulting (2010), \u201cTotal economic impact of IBM social collaboration tools\u201d, available at: ftp:\/\/ftp.software.ibm.com\/pub\/lotusweb\/Forrester_TEI_IBM_Social_Collaboration_v20Sep10.pdf"},{"issue":"7","key":"key2020121320501198400_ref011","first-page":"1","article-title":"Re-conceptualizing information system success: the IS-impact measurement model","volume":"9","year":"2008","journal-title":"Journal of the Association for Information Systems"},{"issue":"4","key":"key2020121320501198400_ref012","doi-asserted-by":"crossref","first-page":"177","DOI":"10.1016\/S0378-7206(96)01079-8","article-title":"Information systems effectiveness: the construct space and patterns of application","volume":"31","year":"1996","journal-title":"Information & Management"},{"key":"key2020121320501198400_ref013","article-title":"Methods and metrics for measuring the success of enterprise social software-what we can learn from practice and vice versa","year":"2013"},{"key":"key2020121320501198400_ref014","article-title":"Evaluations of the uses and benefits of a social business platform","year":"2012"},{"issue":"1","key":"key2020121320501198400_ref015","doi-asserted-by":"crossref","first-page":"65","DOI":"10.1016\/j.im.2007.11.001","article-title":"Acceptance of blog usage: the roles of technology acceptance, social influence and knowledge sharing motivation","volume":"45","year":"2008","journal-title":"Information & Management"},{"issue":"1","key":"key2020121320501198400_ref016","first-page":"59","article-title":"Users of the world, unite!","volume":"53","year":"2010","journal-title":"The Challenges and Opportunities of Social Media, In; Business Horizons"},{"issue":"3","key":"key2020121320501198400_ref017","first-page":"241","article-title":"Social media?","volume":"54","year":"2011","journal-title":"Get Serious! 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