{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,20]],"date-time":"2026-04-20T18:14:08Z","timestamp":1776708848111,"version":"3.51.2"},"reference-count":72,"publisher":"Emerald","issue":"1\/2","license":[{"start":{"date-parts":[[2017,3,13]],"date-time":"2017-03-13T00:00:00Z","timestamp":1489363200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2017,3,13]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Government employees have various challenges of adopting e-government which include administrative problems, technological challenges, infrastructural problems, lack of trust on computer applications, security concerns and the digital divide. The purpose of this paper is to identify the most salient factors that influence the employee adoption of e-government in India as perceived by government employees involved in e-government service delivery.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The paper first identifies different factors influencing the employee adoption of e-government on the basis of literature review and then finds their relative importance by prioritizing them using the analytic hierarchy process (AHP). The AHP is a multi-criteria decision-making (MCDM) tool which combines all the factors into a hierarchical model and quantitatively measures their importance through pair-wise comparisons (Saaty, 1980). Eleven influencing factors of employee adoption of e-government have been identified, which are categorized under four main factors, namely, \u201cemployee\u2019s personal characteristics\u201d, \u201ctechnical factors\u201d, \u201corganizational factors\u201d and \u201ctrust\u201d. The data pertaining to pair-wise comparisons of various factors and sub-factors related to the study is collected from ten senior government employees working with different departments and bodies of the Government of National Capital Territory of Delhi.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Based on the results obtained, the findings reveal that \u201corganizational factors\u201d and \u201ctechnical factors\u201d are the two most important factors which influence the intention of government employees to adopt e-government. Moreover, \u201ctraining\u201d, \u201ctechnical infrastructure\u201d, \u201caccess speed\u201d, \u201ctechnical support\u201d and \u201ctrust\u201d in infrastructure are the top five sub-factors which are considered to be important for the employee adoption of e-government.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>One of the limitations regarding the methodology used in the study is that the rating scale used in the AHP is conceptual. There are chances of biasing while making pair-wise comparisons of different factors. Therefore, due care should be taken while deciding relative scores to different factors. Also, some factors and sub-factors selected, for the model may have interrelationships such as educational level and training; computer skills and trust; etc., and these interrelationships are not considered by the AHP, which is a limitation of the present study. In that case, the analytic network process (ANP) can be a better option. Therefore, this study can be further extended by considering some other factors responsible for e-government adoption by employees and applying the ANP in the revised model.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title>\n<jats:p>The results of the study may help government organizations, to evaluate critical factors of employee adoption of e-government. This may help them in achieving cost-effective implementation of e-government applications by efficiently managing their resources. Briefly, the findings of the study imply that government departments should provide sufficient training and support to their employees for enhancing their technical skills so that they can use the e-government applications comfortably. Moreover, the government departments should also ensure fast access speed of the e-government applications so that the employees can carry out their tasks efficiently.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Most of the existing literature on e-government is focused on citizens\u2019 point of view, and very few studies have focused on employee adoption of e-government (Alshibly and Chiong, 2015). Moreover, these studies have majorly used generic technology adoption models which are generally applicable to situations where technology adoption is voluntary. As employee adoption of e-government is not voluntary, the present study proposes a hierarchy of influencing factors and sub-factors of employee adoption of e-government, which is more relevant to the situations where technology adoption is mandatory. Also, most of the previous studies have used statistical methods such as multiple regression analysis or structural equation modelling for examining the significant factors influencing the e-government adoption. The present study contributes to this area by formulating the problem as an MCDM problem and by using the AHP as the methodology to determine the weights of various factors influencing adoption of e-government by employees.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-04-2017-0028","type":"journal-article","created":{"date-parts":[[2017,8,18]],"date-time":"2017-08-18T07:15:42Z","timestamp":1503040542000},"page":"116-137","source":"Crossref","is-referenced-by-count":39,"title":["Prioritization of factors influencing employee adoption of e-government using the analytic hierarchy process"],"prefix":"10.1108","volume":"19","author":[{"given":"Kriti Priya","family":"Gupta","sequence":"first","affiliation":[]},{"given":"Preeti","family":"Bhaskar","sequence":"additional","affiliation":[]},{"given":"Swati","family":"Singh","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"4","key":"key2020120901185145000_ref001","first-page":"1","article-title":"Using analytic hierarchy process for exploring prioritization of functional strategies in auto parts manufacturing SMEs of Pakistan","volume":"4","year":"2014","journal-title":"SAGE Open"},{"issue":"4","key":"key2020120901185145000_ref002","doi-asserted-by":"crossref","first-page":"665","DOI":"10.1111\/j.1559-1816.2002.tb00236.x","article-title":"Perceived behavioral control, self-efficacy, locus of control, and the theory of planned behavior","volume":"32","year":"2002","journal-title":"Journal of Applied Social Psychology"},{"key":"key2020120901185145000_ref003","first-page":"1","article-title":"The use of the UTAUT model in the adoption of e-government services in Kuwait","year":"2008"},{"issue":"6","key":"key2020120901185145000_ref004","first-page":"1","article-title":"Factors influencing citizen adoption of e-government in developing countries: the case of Jordan","volume":"9","year":"2013","journal-title":"International Journal of Technology and Human Interaction"},{"key":"key2020120901185145000_ref005","article-title":"Towards secure m-government applications: a survey study in the Kingdom of Saudi Arabia","year":"2010"},{"issue":"4","key":"key2020120901185145000_ref006","first-page":"295","article-title":"Conceptualizing citizen\u2019s trust in e-government: application of Q methodology","volume":"7","year":"2009","journal-title":"Electronic Journal of E-Government"},{"key":"key2020120901185145000_ref007","article-title":"Factors affecting e-government adoption in the state of Qatar","year":"2010"},{"issue":"6","key":"key2020120901185145000_ref008","doi-asserted-by":"crossref","first-page":"393","DOI":"10.1016\/j.elerap.2015.05.003","article-title":"Customer empowerment: does it influence electronic government success? 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