{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:35:05Z","timestamp":1754156105067,"version":"3.41.2"},"reference-count":80,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2020,7,24]],"date-time":"2020-07-24T00:00:00Z","timestamp":1595548800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2020,12,11]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Research of people\u2019s perceptions of trust, privacy and risk on the internet has generally neglected the impact of the variety of channels used to access the internet. People primarily access the internet using internet channels at home, work, public Wi-Fi (hotspots) or through their mobile data network. The technology infrastructure of each of these channels combined with the vulnerabilities of the environment may form different perceptions, as it relates to trust, privacy and risk. The purpose of this study is to understand how people perceive the home and public Wi-Fi channel from a trust, privacy and risk perspective.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Adapting existing trust, privacy and risk scales, the authors conducted a survey of people\u2019s perceptions, as it relates to home and public Wi-Fi internet channels.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results of this study suggest significant differences in people\u2019s perception of trust and risk depending on an internet channel. However, with regard to privacy, the results of this study provide non-conclusive, yet intriguing, outcomes motivating the need for future studies.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>To the best of the authors\u2019 knowledge, this is the first study that parses out people\u2019s perceptions of trust, privacy and risk, as it pertains to specific internet channels. The authors expect future research to benefit from their findings of how different channel perceptions influence people\u2019s online activities.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-04-2019-0075","type":"journal-article","created":{"date-parts":[[2020,7,24]],"date-time":"2020-07-24T05:39:00Z","timestamp":1595569140000},"page":"265-287","source":"Crossref","is-referenced-by-count":3,"title":["Examining differences in perceptions of trust, privacy and risk in home and public Wi-Fi internet channels"],"prefix":"10.1108","volume":"22","author":[{"given":"Jeffrey P.","family":"Kaleta","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Lakshman","family":"Mahadevan","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2020,7,24]]},"reference":[{"issue":"4","key":"key2021102511160089100_ref001","doi-asserted-by":"crossref","first-page":"64","DOI":"10.5465\/ame.2003.11851845","article-title":"Nurturing interpersonal trust in knowledge-sharing networks","volume":"17","year":"2003","journal-title":"Academy of Management Perspectives"},{"article-title":"The environment and social behavior: privacy","volume-title":"Personal Space, Territory, and Crowding","year":"1975","key":"key2021102511160089100_ref002"},{"key":"key2021102511160089100_ref003","article-title":"Why do internet speeds slow down at certain times during the day?","author":"BEACON TEAM","year":"2015","journal-title":"The Beacon"},{"issue":"3","key":"key2021102511160089100_ref004","first-page":"14","article-title":"Consumer trust in e-commerce web sites: a meta-study","volume":"43","year":"2011","journal-title":"ACM Computing Surveys"},{"issue":"1","key":"key2021102511160089100_ref005","doi-asserted-by":"crossref","first-page":"78","DOI":"10.1109\/MSP.2009.12","article-title":"Man-in-the-middle attack to the HTTPS protocol","volume":"7","year":"2009","journal-title":"IEEE Security and Privacy Magazine"},{"journal-title":"eCommerce Times","article-title":"Report: Women enjoy E-Shopping less than men [online]","year":"2000","key":"key2021102511160089100_ref006"},{"issue":"3","key":"key2021102511160089100_ref007","doi-asserted-by":"crossref","first-page":"285","DOI":"10.1080\/15378020.2012.706194","article-title":"The impact of Wi-Fi service in restaurants on customers' likelihood of return to a restaurant","volume":"15","year":"2012","journal-title":"Journal of Foodservice Business Research"},{"key":"key2021102511160089100_ref008","first-page":"321","article-title":"The Wi-Fi privacy ticker: improving awareness and control of personal information exposure on Wi-Fi","year":"2010","journal-title":"ACM"},{"issue":"3","key":"key2021102511160089100_ref009","doi-asserted-by":"crossref","first-page":"203","DOI":"10.1016\/S1567-4223(03)00024-3","article-title":"Trust and e-commerce: a study of consumer perceptions","volume":"2","year":"2003","journal-title":"Electronic Commerce Research and Applications"},{"key":"key2021102511160089100_ref010","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1016\/j.pmcj.2013.04.001","article-title":"Linking wireless devices using information contained in Wi-Fi probe requests","volume":"11","year":"2014","journal-title":"Pervasive and Mobile Computing"},{"volume-title":"The Major Dimensions of Perceived Risk","year":"1967","key":"key2021102511160089100_ref011"},{"issue":"1","key":"key2021102511160089100_ref012","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1287\/isre.1060.0080","article-title":"An extended privacy calculus model for E-Commerce transactions","volume":"17","year":"2006","journal-title":"Information Systems Research"},{"issue":"3","key":"key2021102511160089100_ref013","doi-asserted-by":"crossref","first-page":"445","DOI":"10.1037\/0021-9010.84.3.445","article-title":"The effects of interpersonal trust on work group performance","volume":"84","year":"1999","journal-title":"Journal of Applied Psychology"},{"year":"2015","key":"key2021102511160089100_ref014","article-title":"Are public Wi-Fi hotspots a security risk?"},{"key":"key2021102511160089100_ref061a","unstructured":"FabNewz (2020), available at: https:\/\/Fabnewz.Com\/. https:\/\/fabnewz.com\/3-best-internet-service-providers-for-gaming-and-streaming\/"},{"key":"key2021102511160089100_ref015","first-page":"239","article-title":"Location privacy protection for smartphone users","volume-title":"the 2014 ACM SIGSAC Conference","year":"2014"},{"issue":"4","key":"key2021102511160089100_ref016","doi-asserted-by":"crossref","first-page":"451","DOI":"10.1016\/S1071-5819(03)00111-3","article-title":"Predicting e-services adoption: a perceived risk facets perspective","volume":"59","year":"2003","journal-title":"International Journal of Human-Computer Studies"},{"issue":"11","key":"key2021102511160089100_ref017","doi-asserted-by":"crossref","first-page":"867","DOI":"10.1016\/S0148-2963(01)00273-9","article-title":"Consumer patronage and risk perceptions in internet shopping","volume":"56","year":"2003","journal-title":"Journal of Business Research"},{"key":"key2021102511160089100_ref018","doi-asserted-by":"crossref","first-page":"51","DOI":"10.2307\/30036519","article-title":"Trust and TAM in online shopping: an integrated model","volume":"27","year":"2003","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2021102511160089100_ref019","first-page":"39","article-title":"Onion routing for anonymous and private internet connections","volume":"42","year":"1999","journal-title":"Communications of the ACM"},{"issue":"1","key":"key2021102511160089100_ref020","doi-asserted-by":"crossref","first-page":"145","DOI":"10.1086\/209388","article-title":"The moderating effects of message framing and source credibility on the price-perceived risk relationship","volume":"21","year":"1994","journal-title":"Journal of Consumer Research"},{"volume-title":"Multivariate Data Analysis","year":"2010","key":"key2021102511160089100_ref021"},{"journal-title":"PC World","article-title":"How 'free' Wi-Fi hotspots can track your location even when you aren't connected","year":"2018","key":"key2021102511160089100_ref022"},{"issue":"2","key":"key2021102511160089100_ref023","first-page":"0","article-title":"Consumer trust in an internet store: a cross-cultural validation","volume":"5","year":"1999","journal-title":"Journal of Computer-Mediated Communication"},{"issue":"1\/2","key":"key2021102511160089100_ref024","doi-asserted-by":"crossref","first-page":"45","DOI":"10.1023\/A:1019104520776","article-title":"Consumer trust in an internet store\u2217","volume":"1","year":"2000","journal-title":"Information Technology and Management"},{"key":"key2021102511160089100_ref025","first-page":"32","article-title":"Internet use and child development: the techno-microsystem","volume":"10","year":"2010","journal-title":"Australian Journal of Educational and Developmental Psychology"},{"issue":"4","key":"key2021102511160089100_ref026","doi-asserted-by":"crossref","first-page":"523","DOI":"10.1080\/09540120208629670","article-title":"Closing the digital divide in HIV\/AIDS care: development of a theory-based intervention to increase internet access","volume":"14","year":"2002","journal-title":"AIDS Care"},{"key":"key2021102511160089100_ref027","first-page":"2657","article-title":"Why do people seek anonymity on the internet?","volume-title":"Informing Policy and Design. CHI 2013","year":"2013"},{"key":"key2021102511160089100_ref028","first-page":"101","article-title":"Whacking, joyriding and war-driving: roaming use of Wi-Fi and the law","volume":"21","year":"2004","journal-title":"Santa Clara High Technology Law Journal"},{"journal-title":"Microsoft","article-title":"Is \u201cpublic\u201d safer than \u201cprivate\u201d (or home) when setting up windows?","year":"2015","key":"key2021102511160089100_ref029"},{"issue":"2","key":"key2021102511160089100_ref030","doi-asserted-by":"crossref","first-page":"544","DOI":"10.1016\/j.dss.2007.07.001","article-title":"A trust-based consumer decision-making model in electronic commerce: the role of trust, perceived risk, and their antecedents","volume":"44","year":"2008","journal-title":"Decision Support Systems"},{"key":"key2021102511160089100_ref031","first-page":"67","article-title":"Risks of using AP locations discovered through war driving","year":"2006","journal-title":"Pervasive Computing"},{"key":"key2021102511160089100_ref032","first-page":"1993","article-title":"When I am on Wi-Fi, I am fearless\u201d: privacy concerns and practices in everyday Wi-Fi use","volume-title":"SIGCHI 27th International Conference on Human Factors in Computing Systems, 2009","year":"2009"},{"journal-title":"USA Today","article-title":"5 Reasons why your Wi-Fi is slow (and how to fix it)","year":"2016","key":"key2021102511160089100_ref033"},{"issue":"581","key":"key2021102511160089100_ref034","doi-asserted-by":"crossref","first-page":"1213","DOI":"10.1111\/ecoj.12119","article-title":"Is internet job search still ineffective?","volume":"124","year":"2014","journal-title":"The Economic Journal"},{"issue":"4","key":"key2021102511160089100_ref035","doi-asserted-by":"crossref","first-page":"887","DOI":"10.1016\/j.chb.2009.03.003","article-title":"The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services","volume":"25","year":"2009","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2021102511160089100_ref036","doi-asserted-by":"crossref","first-page":"186","DOI":"10.1258\/135763306777488816","article-title":"Searching the internet for medical information: frequency over time and by age and gender in an outpatient population in the UK","volume":"12","year":"2006","journal-title":"Journal of Telemedicine and Telecare"},{"issue":"1","key":"key2021102511160089100_ref037","doi-asserted-by":"crossref","first-page":"75","DOI":"10.1080\/10864415.2001.11044227","article-title":"A trust model for consumer internet shopping","volume":"6","year":"2001","journal-title":"International Journal of Electronic Commerce"},{"key":"key2021102511160089100_ref038","first-page":"8","article-title":"A broader view of perceived risk during internet transactions","volume":"38","year":"2016","journal-title":"Communications of the Association for Information Systems"},{"issue":"1","key":"key2021102511160089100_ref039","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1016\/j.ibusrev.2004.12.005","article-title":"The effects of trust and shared vision on inward knowledge transfer in subsidiaries\u2019 intra- and inter-organizational relationships","volume":"14","year":"2005","journal-title":"International Business Review"},{"key":"key2021102511160089100_ref040","first-page":"1068","article-title":"When CSI meets public WiFi: inferring your mobile phone password via WiFi signals","volume-title":"2016 ACM SIGSAC Conference","year":"2016"},{"first-page":"10","article-title":"trust in technology: development of a set of constructs and measures","year":"2009","key":"key2021102511160089100_ref041"},{"volume-title":"Americans\u2019 Attitudes about Privacy, Security and Surveillance","year":"2015","key":"key2021102511160089100_ref042"},{"key":"key2021102511160089100_ref043","first-page":"1","article-title":"Free Wi-Fi: to buy or not to buy","year":"2018","journal-title":"Journal of Computer Information Systems"},{"key":"key2021102511160089100_ref044","first-page":"105","article-title":"A shoulder-surfing resistant graphical password scheme- WIW","year":"2003","journal-title":"Security and Management"},{"issue":"3","key":"key2021102511160089100_ref045","doi-asserted-by":"crossref","first-page":"709","DOI":"10.2307\/258792","article-title":"An integrative model of organizational trust","volume":"20","year":"1995","journal-title":"The Academy of Management Review"},{"issue":"1\/3","key":"key2021102511160089100_ref046","first-page":"159","article-title":"Exploring the foundations of trust","volume":"14","year":"1998","journal-title":"Journal of Marketing Management"},{"issue":"3","key":"key2021102511160089100_ref047","article-title":"Understanding consumers\u2019 behaviour: can perceived risk theory help?","volume":"30","year":"1992","journal-title":"Management Decision"},{"year":"2017","key":"key2021102511160089100_ref048","article-title":"How to find free and safe public Wi-Fi"},{"key":"key2021102511160089100_ref049","unstructured":"Nield, D. (2017b), \u201cHow to stay safe on public Wi-Fi [online]\u201d, Popular Science, available: www.popsci.com\/stay-safe-on-public-wi-fi (accessed 4 January 2019)."},{"key":"key2021102511160089100_ref050","unstructured":"Nield, D. (2018), \u201cSimple steps to protect yourself on public Wi-Fi [online]\u201d, Wired.com, available: www.wired.com\/story\/public-wifi-safety-tips\/ (accessed 4 January 2019)."},{"year":"2017","key":"key2021102511160089100_ref051","article-title":"How a Wi-Fi pineapple can steal your data (and how to protect yourself from it)"},{"issue":"2","key":"key2021102511160089100_ref052","doi-asserted-by":"crossref","first-page":"253","DOI":"10.1037\/0021-9010.73.2.253","article-title":"Effects of changes in workspace partitions and spatial density on employee reactions: a quasi-experiment","volume":"73","year":"1988","journal-title":"Journal of Applied Psychology"},{"key":"key2021102511160089100_ref053","doi-asserted-by":"crossref","first-page":"115","DOI":"10.2307\/25148720","article-title":"Understanding and predicting electronic commerce adoption: an extension of the theory of planned behavior","volume":"30","year":"2006","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2021102511160089100_ref054","doi-asserted-by":"crossref","first-page":"197","DOI":"10.1080\/07421222.2003.11045777","article-title":"The role of system trust in business-to-consumer transactions","volume":"20","year":"2003","journal-title":"Journal of Management Information Systems"},{"journal-title":"Pogue\u2019s Posts Blog","article-title":"How secure is your Wi-Fi connection?","year":"2007","key":"key2021102511160089100_ref055"},{"issue":"1","key":"key2021102511160089100_ref056","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1108\/10569210580000187","article-title":"E-commerce relationships: the impact of trust on relationship continuity","volume":"15","year":"2005","journal-title":"International Journal of Commerce and Management"},{"issue":"1","key":"key2021102511160089100_ref057","doi-asserted-by":"crossref","first-page":"66","DOI":"10.1145\/290163.290168","article-title":"Crowds: anonymity for web transactions","volume":"1","year":"1998","journal-title":"ACM Transactions on Information and System Security"},{"issue":"1","key":"key2021102511160089100_ref058","article-title":"Private transactions in public places: an exploration of the impact of the computer environment on public transactional web site use","volume":"7","year":"2006","journal-title":"Journal of the Association for Information Systems"},{"issue":"1","key":"key2021102511160089100_ref059","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1177\/002224297103500110","article-title":"Consumer rankings of risk reduction methods","volume":"35","year":"1971","journal-title":"Journal of Marketing"},{"journal-title":"The Guardian","article-title":"Ask jack: how can I use airport and hotel wifi safely?","year":"2017","key":"key2021102511160089100_ref060"},{"year":"2011","key":"key2021102511160089100_ref061","article-title":"Wardriving burglars hacked business Wi-Fi networks"},{"year":"2018","key":"key2021102511160089100_ref062","article-title":"The fastest free nationwide Wi-Fi of 2018"},{"issue":"3\/4","key":"key2021102511160089100_ref063","doi-asserted-by":"crossref","first-page":"305","DOI":"10.1108\/03090569810204580","article-title":"Antecedents and consequences of trust and satisfaction in buyer\u2010seller relationships","volume":"32","year":"1998","journal-title":"European Journal of Marketing"},{"journal-title":"CNET","article-title":"Broadband access isn\u2019t just a problem in rural America","year":"2019","key":"key2021102511160089100_ref061b"},{"key":"key2021102511160089100_ref064","doi-asserted-by":"crossref","first-page":"9","DOI":"10.5815\/ijcnis.2013.07.02","article-title":"Wi-Fi networks security and accessing control","volume":"5","year":"2013","journal-title":"International Journal of Computer Network and Information Security"},{"article-title":"Frequency with which adults in the United States access the internet via free public Wi-Fi as of July 2016","year":"2018","author":"STATISTA","key":"key2021102511160089100_ref065"},{"article-title":"Mobile internet usage in the United States \u2013 Statistics and facts","year":"2018","author":"STATISTA","key":"key2021102511160089100_ref066"},{"article-title":"Number of fixed broadband subscriptions in the United States from 2000 to 2017 (in millions)","year":"2018","author":"STATISTA","key":"key2021102511160089100_ref067"},{"issue":"3","key":"key2021102511160089100_ref068","doi-asserted-by":"crossref","first-page":"329","DOI":"10.1016\/j.chb.2009.11.002","article-title":"Time on the internet at home, loneliness, and life satisfaction: Evidence from panel time-diary data","volume":"26","year":"2010","journal-title":"Computers in Human Behavior"},{"article-title":"VISIBLE: video-assisted keystroke inference from tablet backside motion","volume-title":"Network and Distributed System Security Symposium, 2016","year":"2016","key":"key2021102511160089100_ref069"},{"issue":"2","key":"key2021102511160089100_ref070","doi-asserted-by":"crossref","first-page":"190","DOI":"10.1108\/APJML-05-2013-0059","article-title":"An empirical model of home internet services quality in Thailand","volume":"26","year":"2014","journal-title":"Asia Pacific Journal of Marketing and Logistics"},{"key":"key2021102511160089100_ref071","first-page":"4","article-title":"A classification and investigation of trustees in B-to-C e-Commerce: general vs Specific trust","volume":"32","year":"2013","journal-title":"Communications of the Association for Information Systems"},{"volume-title":"Applied Statistics: From Bivariate through Multivariate Techniques","year":"2008","key":"key2021102511160089100_ref072"},{"article-title":"Wi-Fi alliance\u00ae celebrates world Wi-Fi\u00ae day","year":"2019","author":"WIFI ALLIANCE","key":"key2021102511160089100_ref073"},{"issue":"1","key":"key2021102511160089100_ref074","doi-asserted-by":"crossref","first-page":"105","DOI":"10.1016\/S0140-1971(02)00114-8","article-title":"Escaping or connecting? Characteristics of youth who form close online relationships","volume":"26","year":"2003","journal-title":"Journal of Adolescence"},{"article-title":"World Wi-Fi","year":"2019","author":"World Wi-Fi Day","key":"key2021102511160089100_ref075"},{"issue":"2","key":"key2021102511160089100_ref076","doi-asserted-by":"crossref","first-page":"164","DOI":"10.1016\/j.giq.2010.06.008","article-title":"Information-sharing in public organizations: a literature review of interpersonal, intra-organizational and inter-organizational success factors","volume":"28","year":"2011","journal-title":"Government Information Quarterly"},{"issue":"2","key":"key2021102511160089100_ref077","doi-asserted-by":"crossref","first-page":"141","DOI":"10.1287\/orsc.9.2.141","article-title":"Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance","volume":"9","year":"1998","journal-title":"Organization Science"},{"issue":"6","key":"key2021102511160089100_ref078","doi-asserted-by":"crossref","first-page":"413","DOI":"10.1080\/01449290410001715723","article-title":"Internet privacy concerns and their antecedents \u2013 measurement validity and a regression model","volume":"23","year":"2004","journal-title":"Behaviour and Information Technology"}],"container-title":["Journal of Systems and Information Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JSIT-04-2019-0075\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JSIT-04-2019-0075\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:23:45Z","timestamp":1753395825000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jsit\/article\/22\/3\/265-287\/246328"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,7,24]]},"references-count":80,"journal-issue":{"issue":"3","published-online":{"date-parts":[[2020,7,24]]},"published-print":{"date-parts":[[2020,12,11]]}},"alternative-id":["10.1108\/JSIT-04-2019-0075"],"URL":"https:\/\/doi.org\/10.1108\/jsit-04-2019-0075","relation":{},"ISSN":["1328-7265","1328-7265"],"issn-type":[{"type":"print","value":"1328-7265"},{"type":"print","value":"1328-7265"}],"subject":[],"published":{"date-parts":[[2020,7,24]]}}}