{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,31]],"date-time":"2025-10-31T07:29:31Z","timestamp":1761895771412,"version":"3.41.2"},"reference-count":67,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2013,11,11]],"date-time":"2013-11-11T00:00:00Z","timestamp":1384128000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2013,11,11]]},"abstract":"\n Purpose<\/jats:title>\n \u2013 ERP systems are not the exclusive concern of large companies anymore. More and more small and medium sized enterprises (SMEs) are now engaging with the implementation and exploitation of this type of system. However, reports of ERP failure are numerous and frequent. Very often, this failure results from technical and implementation problems. But even more frequently, it is due to lack of preparation, by the companies themselves, for the implementation process. The purpose of the study reported in this paper was to identify and explore ways in which SMEs may need to prepare themselves before implementing ERP systems. <\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n \u2013 The research took a Cypriot SME as a case study and adopted an inductive approach supported by in-depth interviews as the main method of data collection. The qualitative data collected were analysed by using a thematic analysis approach. Subsequently, a rich picture and concept maps were used to represent the findings generated. <\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n \u2013 The study identified that business deficiencies and problems, which can impact potential ERP adoption and usage in SMEs, can be localised across business processes boundaries, such as sales order processing, stock control, and bill of materials management, etc. These business problems were found to be attributed to a variety of organisational, technical and human-related reasons. Therefore, this study established that in order to implement ERPs successfully, organisations may require changes in people's work practices and understanding of technology, ownership and control of business processes, as well as organisational wide policies. <\/jats:p>\n <\/jats:sec>\n \n Research limitations\/implications<\/jats:title>\n \u2013 This study contributes to the knowledge of ERP preparation and business process improvement in SMEs. <\/jats:p>\n <\/jats:sec>\n \n Practical implications<\/jats:title>\n \u2013 The findings of the paper provide useful insights for both academic and practitioners who are thinking of implementing ERP systems. The paper contributes to the body of literature on issues that SMEs may need to reflect upon before embarking in a costly and resource intensive process of ERP implementation. <\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n \u2013 Business process improvement is traditionally considered as the result of an ERP project phase. This is how the large majority of the academic literature and the totality of marketing information by ERP vendors portray it. In fact, the reality of practice shows a different scenario with frequent reports of failure and inadequate ERP implementation. This paper aims at breaking with this myth, by proposing that ERPs cannot resolve the large variety of deficient business processes and internal problems that may exist in SMEs. Therefore, this study argues that SMEs need to prepare in advance by engaging in business process reviews prior to the ERP implementation that is engaging in a pre-implementation or preparation phase.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/jsit-06-2013-0021","type":"journal-article","created":{"date-parts":[[2013,10,22]],"date-time":"2013-10-22T11:31:38Z","timestamp":1382441498000},"page":"304-323","source":"Crossref","is-referenced-by-count":15,"title":["Towards ERP success in SMEs through business process review prior to implementation"],"prefix":"10.1108","volume":"15","author":[{"given":"Maria","family":"Christofi","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Miguel","family":"Nunes","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Guo","family":"Chao Peng","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Angela","family":"Lin","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2022012820302725400_b1","doi-asserted-by":"crossref","unstructured":"Achanga, P.\n , \n Shehab, E.\n , \n Roy, R.\n and \n Nelder, G.\n (2006), \u201cCritical success factors for lean implementation within SMEs\u201d, Journal of Manufacturing Technology Management, Vol. 17 No. 4, pp. 460-471.","DOI":"10.1108\/17410380610662889"},{"key":"key2022012820302725400_b2","doi-asserted-by":"crossref","unstructured":"Agarwal, R.\n , \n Raha, A.R.\n and \n Ghosh, B.\n (2000), \u201cOur experience and learning in ERP implementation\u201d, Software Engineering Notes, Vol. 25 No. 2, pp. 31-34.","DOI":"10.1145\/346057.346068"},{"key":"key2022012820302725400_b3","doi-asserted-by":"crossref","unstructured":"Attaran, M.\n (2004), \u201cExploring the relationship between information technology and business process reengineering\u201d, Information & Management, Vol. 41 No. 5, pp. 585-596.","DOI":"10.1016\/S0378-7206(03)00098-3"},{"key":"key2022012820302725400_b4","unstructured":"Avison, D.\n and \n Fitzgerald, G.\n (2006), Information Systems Development: Methodologies, Techniques and Tools, 4th ed., McGraw-Hill, New York, NY."},{"key":"key2022012820302725400_b5","doi-asserted-by":"crossref","unstructured":"Baskerville, R.L.\n (1999), \u201cInvestigating information systems with action research\u201d, Communication of the AIS, Vol. 2 No. 3, Article 19.","DOI":"10.17705\/1CAIS.00219"},{"key":"key2022012820302725400_b6","doi-asserted-by":"crossref","unstructured":"Bernroider, E.\n and \n Koch, S.\n (2001), \u201cERP selection process in midsize and large organizations\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 251-257.","DOI":"10.1108\/14637150110392746"},{"key":"key2022012820302725400_b7","doi-asserted-by":"crossref","unstructured":"Braun, V.\n and \n Clarke, V.\n (2006), \u201cUsing thematic analysis in psychology\u201d, Qualitative Research in Psychology, Vol. 3, pp. 77-101.","DOI":"10.1191\/1478088706qp063oa"},{"key":"key2022012820302725400_b8","unstructured":"Chong, S.\n (2007), \u201cBusiness process management for SMEs: an exploratory study of implementation factors for the Australian wine industry\u201d, Journal of Information Systems and Small Business, Vol. 1 Nos 1\/2, pp. 41-58."},{"key":"key2022012820302725400_b9","doi-asserted-by":"crossref","unstructured":"Cragg, P.\n and \n Mills, A.\n (2011), \u201cIT support for business processes in SMEs\u201d, Business Process Management Journal, Vol. 17 No. 5, pp. 697-710.","DOI":"10.1108\/14637151111166141"},{"key":"key2022012820302725400_b10","doi-asserted-by":"crossref","unstructured":"Cragg, P.\n , \n Mills, A.\n and \n Suraweera, T.\n (2013), \u201cThe influence of IT management sophistication and IT support on IT success in small and medium-sized enterprises\u201d, Journal of Small Business Management, Vol. 51 No. 4, pp. 617-636.","DOI":"10.1111\/jsbm.12001"},{"key":"key2022012820302725400_b11","unstructured":"Daly, J.\n , \n Kellehear, A.\n and \n Gliksman, M.\n (1997), The Public Health Researcher: A Methodological Approach, Oxford University Press, Melbourne."},{"key":"key2022012820302725400_b12","doi-asserted-by":"crossref","unstructured":"Deep, A.\n , \n Guttridge, P.\n , \n Dani, S.\n and \n Burns, N.\n (2008), \u201cInvestigating factors affecting ERP selection in made-to-order SME sector\u201d, Journal of Manufacturing Technology Management, Vol. 19 No. 4, pp. 430-446.","DOI":"10.1108\/17410380810869905"},{"key":"key2022012820302725400_b13","doi-asserted-by":"crossref","unstructured":"Doomun, R.\n and \n Jungum, N.V.\n (2008), \u201cBusiness process modelling, simulation and reengineering: call centres\u201d, Business Process Management Journal, Vol. 14 No. 6, pp. 838-848.","DOI":"10.1108\/14637150810916017"},{"key":"key2022012820302725400_b14","unstructured":"Dransfield, R.\n and \n Needham, D.\n (2004), Business for Foundation Degrees and Higher Awards, Heinemann, Oxford."},{"key":"key2022012820302725400_b15","doi-asserted-by":"crossref","unstructured":"Everdingen, Y.V.\n , \n Hillegersberg, J.V.\n and \n Waarts, E.V.\n (2000), \u201cERP adoption by European midsize companies\u201d, Communications of the ACM, Vol. 43 No. 4, pp. 27-31.","DOI":"10.1145\/332051.332064"},{"key":"key2022012820302725400_b16","doi-asserted-by":"crossref","unstructured":"Fletcher, K.\n and \n Wright, G.\n (1995), \u201cOrganisational, strategic and technical barriers to successful implementation of database marketing\u201d, International Journal of Information Management, Vol. 15 No. 2, pp. 115-126.","DOI":"10.1016\/0268-4012(95)00005-R"},{"key":"key2022012820302725400_b17","unstructured":"Gable, G.\n and \n Stewart, G.\n (1999), \u201cSAP R\/3 implementation issues for small to medium enterprises\u201d, Proceedings of the 5th Americas Conference on Information Systems, Milwaukee, WI, pp. 779-781."},{"key":"key2022012820302725400_b18","unstructured":"GBRW\n (2004), Study on Asset-Backed Securities: Impact and Use of ABS on SME Finance, available at: www.gbrw.eu\/assets\/Asset_backed_report_en.pdf (accessed 9 December 2008)."},{"key":"key2022012820302725400_b19","unstructured":"Harindranath, G.\n , \n Dyerson, R.\n and \n Barnes, D.\n (2008), \u201cICT adoption and use in UK SMEs: a failure of initiatives?\u201d, The Electronic Journal Information Systems Evaluation, Vol. 11 No. 2, pp. 91-96."},{"key":"key2022012820302725400_b21","doi-asserted-by":"crossref","unstructured":"Howard, A.\n , \n Kochhar, A.\n and \n Dilworth, J.\n (1999), \u201cFunctional requirements of manufacturing planning and control systems in medium-sized batch manufacturing companies\u201d, Integrated Manufacturing Systems, Vol. 10 No. 3, pp. 136-146.","DOI":"10.1108\/09576069910264394"},{"key":"key2022012820302725400_b22","unstructured":"Jarrar, Y.F.\n , \n Al-Mudimigh, A.\n and \n Zairi, M.\n (2000), \u201cERP implementation critical success factors \u2013 the role and impact of business process management\u201d, Proceedings of IEEE International Conference on Management of Innovation and Technology (ICMIT), Singapore, 12-15 November."},{"key":"key2022012820302725400_b23","doi-asserted-by":"crossref","unstructured":"Kim, Y.\n , \n Lee, Z.\n and \n Gosain, S.\n (2005), \u201cImpediments to successful ERP implementation process\u201d, Business Process Management Journal, Vol. 11 No. 2, pp. 158-170.","DOI":"10.1108\/14637150510591156"},{"key":"key2022012820302725400_b25","doi-asserted-by":"crossref","unstructured":"Koh, S.C.L.\n and \n Simpson, M.\n (2005), \u201cChange and uncertainty in SME manufacturing environments using ERP\u201d, Journal of Manufacturing Technology Management, Vol. 16 No. 6, pp. 629-653.","DOI":"10.1108\/17410380510609483"},{"key":"key2022012820302725400_b24","doi-asserted-by":"crossref","unstructured":"Koh, S.C.L.\n , \n Jones, M.H.\n , \n Saad, S.M.\n , \n Arunachalam, A.\n and \n Gunasekaran, A.\n (2000), \u201cMeasuring uncertainties in MRP environments\u201d, Journal of Logistics Information Management, Vol. 13 No. 3, pp. 177-183.","DOI":"10.1108\/09576050010326574"},{"key":"key2022012820302725400_b26","doi-asserted-by":"crossref","unstructured":"Kumar, K.\n and \n Hillegersberg, J.\n (2000), \u201cERP experiences and evolution\u201d, Communications of the ACM, Vol. 43 No. 4, pp. 23-26.","DOI":"10.1145\/332051.332063"},{"key":"key2022012820302725400_b27","doi-asserted-by":"crossref","unstructured":"Lee, J.\n , \n Siau, K.\n and \n Hong, S.\n (2003), \u201cEnterprise integration with ERP and EAI: comparing internal and external approaches to enterprise business integration\u201d, Communication of the ACM, Vol. 46 No. 2, pp. 54-60.","DOI":"10.1145\/606272.606273"},{"key":"key2022012820302725400_b28","doi-asserted-by":"crossref","unstructured":"Lewis, P.J.\n (1992), \u201cRich picture building in the soft systems methodology\u201d, European Journal of Information Systems, Vol. 1 No. 5, pp. 351-360.","DOI":"10.1057\/ejis.1992.7"},{"key":"key2022012820302725400_b29","doi-asserted-by":"crossref","unstructured":"Loh, T.C.\n and \n Koh, S.C.L.\n (2004), \u201cCritical elements for a successful enterprise resource planning implementation in small- and medium-sized enterprises\u201d, International Journal of Production Research, Vol. 42 No. 17, pp. 3433-3455.","DOI":"10.1080\/00207540410001671679"},{"key":"key2022012820302725400_b30","unstructured":"Markus, M.L.\n and \n Tanis, D.\n (2000), \u201cThe enterprise systems experience \u2013 from adoption to success\u201d, in \n Zmud, R.W.\n (Ed.), Framing the Domains of IT Research: Glimpsing the Future Through the Past, Pinnaflex Educational Resources, Cincinnati, OH, pp. 173-207."},{"key":"key2022012820302725400_b31","doi-asserted-by":"crossref","unstructured":"Martin, I.\n and \n Cheung, Y.\n (2000), \u201cSAP and business process re-engineering\u201d, Business Process Management Journal, Vol. 6 No. 2, pp. 113-121.","DOI":"10.1108\/14637150010321286"},{"key":"key2022012820302725400_b32","unstructured":"Martin, M.H.\n (1998), \u201cAn ERP strategy\u201d, Fortune, Vol. 2, pp. 95-97."},{"key":"key2022012820302725400_b33","doi-asserted-by":"crossref","unstructured":"Nah, F.F.\n , \n Lau, J.L.\n and \n Kuang, J.\n (2001), \u201cCritical factors for successful implementation of enterprise systems\u201d, Business Process Management Journal, Vol. 7 No. 3, pp. 285-296.","DOI":"10.1108\/14637150110392782"},{"key":"key2022012820302725400_b34","unstructured":"National Bureau of Statistics of China\n (2007), China Statistical Yearbook 2007, China Statistic Press, Beijing."},{"key":"key2022012820302725400_b35","doi-asserted-by":"crossref","unstructured":"Newell, S.\n , \n Swan, J.\n and \n Galliers, R.\n (2000), \u201cA knowledge-focused perspective on the diffusion and adoption of complex information technologies: the BPR example\u201d, Information Systems Journal, Vol. 10, pp. 239-259.","DOI":"10.1046\/j.1365-2575.2000.00079.x"},{"key":"key2022012820302725400_b36","doi-asserted-by":"crossref","unstructured":"Newman, M.\n and \n Zhao, Y.\n (2008), \u201cThe process of enterprise resource planning implementation and business process re-engineering \u2013 tales from two Chinese small- and medium-sized enterprises\u201d, Information Systems Journal, Vol. 18, pp. 405-426.","DOI":"10.1111\/j.1365-2575.2008.00305.x"},{"key":"key2022012820302725400_b37","unstructured":"Novak, J.D.\n and \n Ca\u00f1as, A.J.\n (2006), The Theory Underlying Concept Maps and How to Construct Them, Technical Report IHMC CmapTools, Florida Institute for Human and Machine Cognition, available at: http:\/\/cmap.ihmc.us\/Publications\/ResearchPapers\/TheoryUnderlyingConceptMaps.pdf (accessed May 2007)."},{"key":"key2022012820302725400_b38","doi-asserted-by":"crossref","unstructured":"Nunes, M.B.\n , \n Annansingh, F.\n , \n Eaglestone, B.\n and \n Wakefield, R.\n (2004), \u201cKnowledge management issues in knowledge-intensive SMEs\u201d, Journal of Documentation, Vol. 62 No. 1, pp. 101-119.","DOI":"10.1108\/00220410610642075"},{"key":"key2022012820302725400_b39","doi-asserted-by":"crossref","unstructured":"O'Neill, P.\n and \n Sohal, A.S.\n (1999), \u201cBusiness process reengineering: a review of recent literature\u201d, Technovation, Vol. 19, pp. 571-581.","DOI":"10.1016\/S0166-4972(99)00059-0"},{"key":"key2022012820302725400_b40","doi-asserted-by":"crossref","unstructured":"Palaniswamy, R.\n and \n Frank, T.\n (2001), \u201cEnhancing manufacturing performance with ERP systems\u201d, Information Systems Management, Vol. 17 No. 3, pp. 43-55.","DOI":"10.1201\/1078\/43192.17.3.20000601\/31240.7"},{"key":"key2022012820302725400_b41","doi-asserted-by":"crossref","unstructured":"Pan, K.\n , \n Nunes, J.M.B.\n and \n Peng, G.C.\n (2011), \u201cRisks affecting ERP viability: insights from a very large Chinese manufacturing group\u201d, Journal of Manufacturing Technology Management, Vol. 22 No. 1, pp. 107-130.","DOI":"10.1108\/17410381111099833"},{"key":"key2022012820302725400_b42","doi-asserted-by":"crossref","unstructured":"Peng, G.C.\n and \n Nunes, J.M.B.\n (2009a), \u201cIdentification and assessment of risks associated with ERP post-implementation in China\u201d, Journal of Enterprise Information Management, Vol. 22 No. 5, pp. 587-614.","DOI":"10.1108\/17410390910993554"},{"key":"key2022012820302725400_b43","doi-asserted-by":"crossref","unstructured":"Peng, G.C.\n and \n Nunes, J.M.B.\n (2009b), \u201cSurfacing ERP exploitation risks through a risk ontology\u201d, Industrial Management & Data Systems, Vol. 109 No. 7, pp. 926-942.","DOI":"10.1108\/02635570910982283"},{"key":"key2022012820302725400_b44","doi-asserted-by":"crossref","unstructured":"Peng, G.C.\n and \n Nunes, J.M.B.\n (2010), \u201cBarriers to the successful exploitation of ERP systems in Chinese state-owned enterprises\u201d, International Journal of Business and Systems Research, Vol. 4 Nos 5\/6, pp. 596-620.","DOI":"10.1504\/IJBSR.2010.035077"},{"key":"key2022012820302725400_b45","doi-asserted-by":"crossref","unstructured":"Peng, G.C.\n and \n Nunes, J.M.B.\n (2012), \u201cEstablishing and verifying a risk ontology for ERP post-implementation\u201d, in \n Ahmad, M.\n , \n Colomb, R.M.\n and \n Abdullah, M.S.\n (Eds), Ontology-Based Applications for Enterprise Systems and Knowledge Management, IGI Global, Hershey, PA, pp. 43-67.","DOI":"10.4018\/978-1-4666-1993-7.ch003"},{"key":"key2022012820302725400_b46","doi-asserted-by":"crossref","unstructured":"Poba-Nzaou, P.\n , \n Raymond, L.\n and \n Fabi, B.\n (2008), \u201cAdoption and risk of ERP systems in manufacturing SMEs \u2013 a positivist case study\u201d, Business Process Management Journal, Vol. 14 No. 4, pp. 530-550.","DOI":"10.1108\/14637150810888064"},{"key":"key2022012820302725400_b47","doi-asserted-by":"crossref","unstructured":"Premkumar, G.\n (2003), \u201cA meta-analysis of research on information technology implementation in small business\u201d, Journal of Organizational Computing and Electronic Commerce, Vol. 13 No. 2, pp. 91-121.","DOI":"10.1207\/S15327744JOCE1302_2"},{"key":"key2022012820302725400_b48","unstructured":"Rice, P.\n and \n Ezzy, D.\n (1999), Qualitative Research Methods: A Health Focus, Oxford University Press, Melbourne."},{"key":"key2022012820302725400_b49","unstructured":"Robinson, P.\n (2003), \u201cERP (enterprise resources planning) survival guide\u201d, available at: www.bpic.co. uk\/erp.htm (accessed 8 April 2009)."},{"key":"key2022012820302725400_b50","unstructured":"Robson, C.\n (2002), Real World Research: A Resource for Social Scientists and Practitioner-Researchers, 2nd ed., Blackwell, Oxford."},{"key":"key2022012820302725400_b51","unstructured":"Saunders, M.\n , \n Lewis, P.\n and \n Thornhill, A.\n (2000), Research Methods for Business Students, Pearson, Harlow."},{"key":"key2022012820302725400_b52","doi-asserted-by":"crossref","unstructured":"Scapens, R.W.\n and \n Jazayeri, M.\n (2003), \u201cERP systems and management accounting change: opportunities or impacts? A research note\u201d, European Accounting Review, Vol. 12 No. 1, pp. 201-233.","DOI":"10.1080\/0963818031000087907"},{"key":"key2022012820302725400_b53","doi-asserted-by":"crossref","unstructured":"Skok, W.\n and \n Legge, M.\n (2002), \u201cEvaluating enterprise resource planning (ERP) systems using an interpretive approach\u201d, Knowledge and Process Management, Vol. 9 No. 2, pp. 72-82.","DOI":"10.1002\/kpm.138"},{"key":"key2022012820302725400_b54","unstructured":"Slack, N.\n , \n Chambers, S.\n and \n Johnston, R.\n (2004), Operations Management, 4th ed., Pearson, Harlow."},{"key":"key2022012820302725400_b55","doi-asserted-by":"crossref","unstructured":"Steele, W.\n and \n Plunkett, K.\n (1994), \u201cFinished stock: the piggy in the middle\u201d, Logistics Information Management, Vol. 7 No. 6, pp. 16-22.","DOI":"10.1108\/09576059410815656"},{"key":"key2022012820302725400_b56","doi-asserted-by":"crossref","unstructured":"Stonebraker, P.W.\n (1996), \u201cRestructuring the bill of material for productivity: a strategic evaluation of product configuration\u201d, International Journal of Production Economics, Vol. 45 Nos 1-3, pp. 251-260.","DOI":"10.1016\/0925-5273(95)00147-6"},{"key":"key2022012820302725400_b58","doi-asserted-by":"crossref","unstructured":"Willcocks, L.\n , \n Fitzgerald, G.\n and \n Lacity, M.\n (1996), \u201cTo outsource IT or not? Recent research on economics and evaluation practice\u201d, European Journal of Information Systems, Vol. 5, pp. 143-160.","DOI":"10.1057\/ejis.1996.21"},{"key":"key2022012820302725400_b59","unstructured":"Wong, A.\n , \n Scarbrough, H.\n , \n Chau, P.Y.K.\n and \n Davison, R.\n (2005), \u201cCritical failure factors in ERP implementation\u201d, Proceedings of the 9th Pacific-Asia Conference on Information Systems, Bangkok, Thailand, 7-10 July, pp. 395-409."},{"key":"key2022012820302725400_b60","doi-asserted-by":"crossref","unstructured":"Wright, G.\n and \n Donaldson, B.\n (2002), \u201cSales information systems in the UK financial services industry: an analysis of sophistication of use and perceived barriers to adoption\u201d, International Journal of Information Management, Vol. 22, pp. 405-419.","DOI":"10.1016\/S0268-4012(02)00032-4"},{"key":"key2022012820302725400_b61","doi-asserted-by":"crossref","unstructured":"Xue, Y.\n , \n Liang, H.\n , \n Boulton, W.R.\n and \n Snyder, C.A.\n (2005), \u201cERP implementation failures in China: case studies with implications for ERP vendors\u201d, International Journal of Production Economics, Vol. 97 No. 3, pp. 279-295.","DOI":"10.1016\/j.ijpe.2004.07.008"},{"key":"key2022012820302725400_b62","unstructured":"Yin, R.K.\n (2003), Case Study Research: Design and Methods, 3rd ed., Sage, Thousand Oaks, CA."},{"key":"key2022012820302725400_b63","doi-asserted-by":"crossref","unstructured":"Yu, B.\n and \n Wright, D.T.\n (1997), \u201cSoftware tools supporting business process analysis and modelling\u201d, Business Process Management Journal, Vol. 3 No. 2, pp. 133-150.","DOI":"10.1108\/14637159710173096"},{"key":"key2022012820302725400_b64","doi-asserted-by":"crossref","unstructured":"Yusuf, Y.\n , \n Gunasekaranb, A.\n and \n Abthorpe, M.S.\n (2004), \u201cEnterprise information systems project implementation: a case study of ERP in Rolls-Royce\u201d, International Journal of Production Economics, Vol. 87, pp. 251-266.","DOI":"10.1016\/j.ijpe.2003.10.004"},{"key":"key2022012820302725400_b65","unstructured":"Zhang, L.\n , \n Lee, M.K.O.\n , \n Zhang, Z.\n and \n Banerjee, P.\n (2002), \u201cCritical success factors of enterprise resource planning systems implementation success in China\u201d, Proceedings of the 36th Hawaii International Conference on System Sciences, Hawaii, USA, IEEE Computer Society, Washington, DC."},{"key":"key2022012820302725400_b66","doi-asserted-by":"crossref","unstructured":"Zhang, Z.\n , \n Lee, M.K.O.\n , \n Huang, P.\n , \n Zhang, L.\n and \n Huang, X.\n (2005), \u201cA framework of ERP systems implementation success in China: an empirical study\u201d, International Journal of Production Economics, Vol. 98 No. 1, pp. 56-80.","DOI":"10.1016\/j.ijpe.2004.09.004"},{"key":"key2022012820302725400_b67","unstructured":"Zhou, Y.\n , \n Liu, B.\n and \n Zhou, Q.\n (2005), ERP and Enterprise Management: Theories, Methods and Systems, Tsinghua University Press, Beijing (in Chinese)."},{"key":"key2022012820302725400_frd1","doi-asserted-by":"crossref","unstructured":"Harkness, W.L.\n , \n Kettinger, W.J.\n and \n Segars, A.H.\n (1996), \u201cSustaining process improvement and innovation in the information services function: lessons learned at the Bose Corporation\u201d, MIS Quarterly, Vol. 20 No. 4, pp. 349-368.","DOI":"10.2307\/249661"},{"key":"key2022012820302725400_frd2","unstructured":"Tashakkori, A.\n and \n Teddlie, C.\n (1998), Mixed Methodology: Combining Qualitative and Quantitative Approaches, Sage, Thousand Oaks, CA."}],"container-title":["Journal of Systems and Information Technology"],"original-title":[],"language":"en","link":[{"URL":"http:\/\/www.emeraldinsight.com\/doi\/full-xml\/10.1108\/JSIT-06-2013-0021","content-type":"unspecified","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JSIT-06-2013-0021\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JSIT-06-2013-0021\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:23:48Z","timestamp":1753395828000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jsit\/article\/15\/4\/304-323\/252109"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2013,11,11]]},"references-count":67,"journal-issue":{"issue":"4","published-print":{"date-parts":[[2013,11,11]]}},"alternative-id":["10.1108\/JSIT-06-2013-0021"],"URL":"https:\/\/doi.org\/10.1108\/jsit-06-2013-0021","relation":{},"ISSN":["1328-7265"],"issn-type":[{"type":"print","value":"1328-7265"}],"subject":[],"published":{"date-parts":[[2013,11,11]]}}}