{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,12]],"date-time":"2026-03-12T00:55:10Z","timestamp":1773276910463,"version":"3.50.1"},"reference-count":85,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2023,7,4]],"date-time":"2023-07-04T00:00:00Z","timestamp":1688428800000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2023,7,17]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Despite the fact that the success of e-government services is contingent on their continuous usage, the continuance intention to use e-government services has received extremely little scholarly attention. This study aims to investigate the determinants of the residents\u2019 continuous intention to use e-government services.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The research model was developed based on the integration of technology continuance theory along with trust, transparency and habit constructs. The authors adopted a survey approach to collect the data. The data were collected using an online questionnaire from 260 residents of Penang in Malaysia.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Results revealed that transparency has a positive effect on both perceived usefulness and trust. Contrary to earlier studies on e-government, perceived ease of use was found to have no significant relationship with residents' perceived usefulness. Similarly, the results also demonstrated that habit was not significantly related to users\u2019 continuous intention to use e-government services. This study also applied importance-performance analysis map analysis and discovered that perceived usefulness has the highest impact on continuous intention to use e-government services, whereas satisfaction was found to have the least effect.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study used an integrative framework and presented an in-depth knowledge of the basic aspects that contribute to the post-adoption usage process and resident satisfaction, trust and attitude towards e-government services.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-09-2020-0166","type":"journal-article","created":{"date-parts":[[2023,7,3]],"date-time":"2023-07-03T07:14:36Z","timestamp":1688368476000},"page":"245-267","source":"Crossref","is-referenced-by-count":17,"title":["Determinants of continuous intention to use e-government services: an extension of technology continuance theory"],"prefix":"10.1108","volume":"25","author":[{"given":"Noor Fareen","family":"Abdul Rahim","sequence":"first","affiliation":[]},{"given":"Ghazanfar Ali","family":"Abbasi","sequence":"additional","affiliation":[]},{"given":"Mohammad","family":"Iranmanesh","sequence":"additional","affiliation":[]},{"given":"Nwakaji","family":"Christopher","sequence":"additional","affiliation":[]},{"given":"Azlan","family":"Amran","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2023,7,4]]},"reference":[{"key":"key2023071406234538100_ref001","doi-asserted-by":"crossref","first-page":"101521","DOI":"10.1016\/j.techsoc.2020.101521","article-title":"The impact of type of content use on smartphone addiction and academic performance: physical activity as moderator","volume":"64","year":"2021","journal-title":"Technology in Society"},{"key":"key2023071406234538100_ref002","doi-asserted-by":"crossref","first-page":"132137","DOI":"10.1016\/j.jclepro.2022.132137","article-title":"Asymmetrical modelling to understand purchase intention towards remanufactured products in the circular economy and a closed-loop supply chain: an empirical study in Malaysia","volume":"359","year":"2022","journal-title":"Journal of Cleaner Production"},{"key":"key2023071406234538100_ref003","doi-asserted-by":"crossref","first-page":"101937","DOI":"10.1016\/j.techsoc.2022.101937","article-title":"Go cashless! 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