{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,31]],"date-time":"2026-01-31T17:37:45Z","timestamp":1769881065999,"version":"3.49.0"},"reference-count":78,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2024,4,18]],"date-time":"2024-04-18T00:00:00Z","timestamp":1713398400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2024,5,7]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The advancement of technologies has made it possible for health-care organizations to provide convenient online services that enable people to manage their health conditions. Although many studies have investigated the adoption and benefits of e-health services, there has been little focus on health-oriented behaviors after adoption, particularly in relation to service quality and user satisfaction.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This paper is based on the SOR model and service quality theories to investigate behavioral responses, including word-of-mouth, intention to use and intention to act. The authors use a partial least squares structural equation modeling analysis with 194 participants and the diabetes risk test survey in Finland.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results show that people are willing to engage in health self-management behaviors if they intend to use the e-health service and are satisfied with it. User satisfaction can be enhanced by improving the visual appeal of the website presentation, the quality of the presented information, as well as the usability of the website, all as components of e-health services.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The authors contribute by creating a construct \u201cintention to act,\u201d referring to health-oriented behaviors resulting from e-health service use. In addition, this study is among the first to apply the SOR model to investigate how user satisfaction leads to intention to use, intention to act and word-of-mouth.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-09-2022-0236","type":"journal-article","created":{"date-parts":[[2024,4,16]],"date-time":"2024-04-16T07:26:42Z","timestamp":1713252402000},"page":"141-163","source":"Crossref","is-referenced-by-count":5,"title":["Behavioral responses resulting from e-health services and the role of user satisfaction: the case of the online diabetes test"],"prefix":"10.1108","volume":"26","author":[{"given":"Hai Thi Thanh","family":"Nguyen","sequence":"first","affiliation":[]},{"given":"Tommi","family":"Tapanainen","sequence":"additional","affiliation":[]},{"given":"Geoffrey","family":"Hubona","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2024,4,18]]},"reference":[{"issue":"4","key":"key2024050608005950600_ref001","doi-asserted-by":"crossref","first-page":"181","DOI":"10.1016\/j.im.2013.03.001","article-title":"Development and validation of an instrument to measure user perceived service quality of mHealth","volume":"50","year":"2013","journal-title":"Information and Management"},{"key":"key2024050608005950600_ref002","doi-asserted-by":"crossref","first-page":"106169","DOI":"10.1016\/j.chb.2019.106169","article-title":"Assessing long-term user experience on a mobile health application through an in-app embedded conversation-based questionnaire","volume":"104","year":"2020","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"key2024050608005950600_ref003","doi-asserted-by":"crossref","first-page":"679","DOI":"10.1016\/j.jretai.2015.05.004","article-title":"E-Service quality: a Meta-Analytic review","volume":"91","year":"2015","journal-title":"Journal of Retailing"},{"key":"key2024050608005950600_ref004","first-page":"10","article-title":"Meta-Analysis of the unified theory of acceptance and use of technology (UTAUT): challenging its validity and charting a research agenda in the red ocean","volume":"23","year":"2022","journal-title":"J. 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