{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,2,23]],"date-time":"2026-02-23T20:18:08Z","timestamp":1771877888702,"version":"3.50.1"},"reference-count":69,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2019,11,11]],"date-time":"2019-11-11T00:00:00Z","timestamp":1573430400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2019,11,11]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Despite the widespread use of mobile government (m-government) services in developed countries, the adoption and acceptance of m-government services among citizens in developing countries is relatively low. The purpose of this study is to explore the most critical determinants of acceptance and use of m-government services in a developing country context.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The unified theory of acceptance and use of technology (UTAUT) extended with perceived mobility and mobile communication services (MCS) was used as the theoretical framework. Data was collected from 216\u2009m-government users across Bangladesh and analyzed in two stages. First, structural equation modeling (SEM) was used to identify significant determinants affecting users' acceptance of m-government services. In the second stage, a neural network model was used to validate SEM results and determine the relative importance of the determinants of acceptance of m-government services.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The results show that facilitating conditions and performance expectancy are the two important precedents of behavioral intention to use m-government services, and performance expectancy mediates the relationship between MCS, mobility and the intention to use m-government services.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>Academically, this study extended and validated the underlying concept of UTAUT to capture the adoption behavior of individuals in a different cultural context. In particular, MCS might be the most critical antecedent towards mobile application studies. From a practical perspective, this study may provide valuable guidelines to government policymakers and system developers towards the development and effective implementation of m-government systems.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study has contributed to the existing, but limited, literature on m-government service adoption in the context of a developing country. The predictive modeling approach is an innovative approach in the field of technology adoption.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-10-2017-0096","type":"journal-article","created":{"date-parts":[[2019,11,19]],"date-time":"2019-11-19T09:02:13Z","timestamp":1574154133000},"page":"419-438","source":"Crossref","is-referenced-by-count":30,"title":["A two-stage structural equation modeling-neural network approach for understanding and predicting the determinants of m-government service adoption"],"prefix":"10.1108","volume":"21","author":[{"given":"Shamim","family":"Talukder","sequence":"first","affiliation":[]},{"given":"Raymond","family":"Chiong","sequence":"additional","affiliation":[]},{"given":"Sandeep","family":"Dhakal","sequence":"additional","affiliation":[]},{"given":"Golam","family":"Sorwar","sequence":"additional","affiliation":[]},{"given":"Yukun","family":"Bao","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"5","key":"key2019111914014105000_ref001","doi-asserted-by":"crossref","first-page":"367","DOI":"10.1016\/j.ijinfomgt.2017.03.008","article-title":"The adoption of M-Government services from the user\u2019s perspectives: empirical evidence from the United Arab Emirates","volume":"37","year":"2017","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2019111914014105000_ref002","doi-asserted-by":"crossref","first-page":"263","DOI":"10.1016\/j.im.2006.12.008","article-title":"The impact of web quality and playfulness on user acceptance of online retailing","volume":"44","year":"2007","journal-title":"Information and Management"},{"key":"key2019111914014105000_ref003","volume-title":"Multiple Regression: Testing and Interpreting Interactions","year":"1991"},{"issue":"1","key":"key2019111914014105000_ref004","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1108\/JEIM-01-2016-0004","article-title":"Exploring mobile government from the service quality perspective","volume":"30","year":"2017","journal-title":"Journal of Enterprise Information Management"},{"issue":"2","key":"key2019111914014105000_ref005","doi-asserted-by":"crossref","first-page":"194","DOI":"10.1016\/j.aci.2017.04.001","article-title":"How to make them use it? 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