{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,17]],"date-time":"2026-04-17T22:42:46Z","timestamp":1776465766647,"version":"3.51.2"},"reference-count":68,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2024,12,31]],"date-time":"2024-12-31T00:00:00Z","timestamp":1735603200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2025,1,22]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>This study aims to evaluate an artificial intelligence (AI) capability scale using resource-based theory and tests its impact on dynamic capabilities and organizational creativity to influence the performance of public organizations.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>The study used qualitative and quantitative methods to develop and validate an AI capability scale using an integrative psychometric approach. An initial set of 26 items was selected from the literature for qualitative analysis. Self-reported data from 344 public managers in United Arab Emirates public organizations were used for scale refinement and validation. Hypotheses were tested against theoretically related constructs for nomological validation.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>A 23-item AI capability scale was developed. Nomological testing confirmed that AI capability positively and significantly enhances dynamic capabilities, which in turn boosts organizational creativity and improves organizational performance.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Previous information system literature has not sufficiently addressed the importance of organizational-level complementary resources in developing distinctive capabilities within public organizations. Grounded in resource-based theory and recent AI research, this study provides a framework for public sector organizations to assess their AI capabilities. The findings empirically support the proposed theoretical framework, showing that AI capability increases dynamic capabilities, organizational creativity and performance.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-10-2022-0239","type":"journal-article","created":{"date-parts":[[2024,12,28]],"date-time":"2024-12-28T00:18:16Z","timestamp":1735345096000},"page":"1-20","source":"Crossref","is-referenced-by-count":12,"title":["Examining the impact of artificial intelligence capability on dynamic capabilities, organizational creativity and organization performance in public organizations"],"prefix":"10.1108","volume":"27","author":[{"given":"Hamad Mohamed","family":"Almheiri","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Syed Zamberi","family":"Ahmad","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Khalizani","family":"Khalid","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Abdul Hafaz","family":"Ngah","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2024,12,31]]},"reference":[{"key":"key2025012006331402100_ref001","doi-asserted-by":"crossref","first-page":"113609","DOI":"10.1016\/j.jbusres.2022.113609","article-title":"The impact of artificial intelligence capabilities on servitization: the moderating role of absorptive capacity-A dynamic capabilities perspective","volume":"157","year":"2023","journal-title":"Journal of Business Research"},{"issue":"5","key":"key2025012006331402100_ref002","doi-asserted-by":"publisher","first-page":"367","DOI":"10.1016\/j.ijinfomgt.2017.03.008","article-title":"The adoption of M-government services from the user\u2019s perspectives: Empirical evidence from the United Arab Emirates","volume":"37","year":"2017","journal-title":"International Journal of Information Management"},{"issue":"3","key":"key2025012006331402100_ref003","doi-asserted-by":"crossref","first-page":"100528","DOI":"10.1016\/j.jik.2024.100528","article-title":"Do environmental turbulence, dynamic capabilities and artificial intelligence force SMEs to be innovative?","volume":"9","year":"2024","journal-title":"Journal of Innovation and Knowledge"},{"issue":"9","key":"key2025012006331402100_ref004","doi-asserted-by":"crossref","first-page":"1802","DOI":"10.1002\/mar.21699","article-title":"Toward advancing theory on creativity in marketing and artificial intelligence","volume":"39","year":"2022","journal-title":"Psychology and Marketing"},{"issue":"3","key":"key2025012006331402100_ref005","doi-asserted-by":"crossref","first-page":"321","DOI":"10.1177\/0049124192020003002","article-title":"Assumptions and comparative strengths of the Two-Step approach: comment on Fornell and Yi","volume":"20","year":"1992","journal-title":"Sociological Methods and Research"},{"issue":"1","key":"key2025012006331402100_ref006","doi-asserted-by":"crossref","first-page":"101662","DOI":"10.1016\/j.giq.2021.101662","article-title":"Unpacking the digitalisation of public services: Configuring work during automation in local government","volume":"39","year":"2022","journal-title":"Government Information Quarterly"},{"issue":"4","key":"key2025012006331402100_ref007","doi-asserted-by":"crossref","first-page":"100878","DOI":"10.1016\/j.hrmr.2021.100878","article-title":"Dynamizing human resources: an integrative review of SHRM and dynamic capabilities research","volume":"32","year":"2022","journal-title":"Human Resource Management Review"},{"issue":"1","key":"key2025012006331402100_ref008","doi-asserted-by":"crossref","first-page":"169","DOI":"10.2307\/3250983","article-title":"A Resource-Based perspective on information technology capability and firm performance: an empirical investigation","volume":"24","year":"2000","journal-title":"MIS Quarterly"},{"issue":"9","key":"key2025012006331402100_ref009","first-page":"1727","article-title":"Trust in AI and its role in the acceptance of AI technologies","volume":"39","year":"2022","journal-title":"International Journal of Human\u2013Computer Interaction"},{"issue":"1","key":"key2025012006331402100_ref010","doi-asserted-by":"crossref","first-page":"100899","DOI":"10.1016\/j.hrmr.2022.100899","article-title":"Unlocking the value of artificial intelligence in human resource management through AI capability framework","volume":"33","year":"2023","journal-title":"Human Resource Management Review"},{"issue":"1","key":"key2025012006331402100_ref011","first-page":"159","article-title":"Intensity of innovation in public sector organizations: the role of push and pull factors","volume":"98","year":"2019","journal-title":"Public Administration"},{"issue":"3","key":"key2025012006331402100_ref012","doi-asserted-by":"crossref","first-page":"438","DOI":"10.1016\/j.ibusrev.2018.11.003","article-title":"Organizational creativity as a crucial resource for building international business competence","volume":"28","year":"2019","journal-title":"International Business Review"},{"key":"key2025012006331402100_ref013","doi-asserted-by":"crossref","first-page":"101994","DOI":"10.1016\/j.ijinfomgt.2019.08.002","article-title":"Artificial intelligence (AI): multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy","volume":"57","year":"2021","journal-title":"International Journal of Information Management"},{"issue":"5","key":"key2025012006331402100_ref014","doi-asserted-by":"crossref","first-page":"707","DOI":"10.1108\/PIJPSM-03-2020-0038","article-title":"Smart policing service quality: conceptualisation, development and validation","volume":"43","year":"2020","journal-title":"Policing: An International Journal"},{"key":"key2025012006331402100_ref015","doi-asserted-by":"crossref","first-page":"102473","DOI":"10.1016\/j.technovation.2022.102473","article-title":"How to manage creativity in organizations: Connecting the literature on organizational creativity through bibliometric research","volume":"115","year":"2022","journal-title":"Technovation"},{"key":"key2025012006331402100_ref016","volume-title":"Discovering Statistics Using IBM SPSS Statistics","year":"2013","edition":"4th ed.,"},{"issue":"1","key":"key2025012006331402100_ref017","doi-asserted-by":"crossref","first-page":"39","DOI":"10.1177\/002224378101800104","article-title":"Evaluating structural equation models with unobservable variables and measurement error","volume":"18","year":"1981","journal-title":"Journal of Marketing Research"},{"issue":"7","key":"key2025012006331402100_ref018","doi-asserted-by":"crossref","first-page":"1757","DOI":"10.1177\/0149206321993576","article-title":"Stakeholder theory and the Resource-Based view of the firm","volume":"47","year":"2021","journal-title":"Journal of Management"},{"key":"key2025012006331402100_ref019","unstructured":"Gartner (2021), \u201cGartner says government organizations are increasing investment in AI, but their workforce remains apprehensive\u201d, available at: www.gartner.com\/en\/newsroom\/press-releases\/2021-10-05-gartner-says-government-organizations-are-increasing- (accessed 28 February 2023)."},{"key":"key2025012006331402100_ref020","unstructured":"Gerner, M. (2020), \u201c7 Ways AI can help businesses during COVID-19\u201d, available at: www.raconteur.net\/technology\/covid-19-aisolutions (accessed 28 February 2023)."},{"issue":"3","key":"key2025012006331402100_ref021","doi-asserted-by":"crossref","first-page":"101704","DOI":"10.1016\/j.giq.2022.101704","article-title":"Artificial intelligence in public services: when and why citizens accept its usage","volume":"39","year":"2022","journal-title":"Government Information Quarterly"},{"issue":"2","key":"key2025012006331402100_ref022","first-page":"379","article-title":"More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts","volume":"26","year":"2022","journal-title":"Public Management Review"},{"key":"key2025012006331402100_ref023","doi-asserted-by":"crossref","first-page":"101","DOI":"10.1016\/j.jbusres.2019.11.069","article-title":"Assessing measurement model quality in PLS-SEM using confirmatory composite analysis","volume":"109","year":"2020","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2025012006331402100_ref024","doi-asserted-by":"crossref","first-page":"77","DOI":"10.1080\/14719030902817923","article-title":"Absorptive capacity in a Non-Market environment","volume":"12","year":"2010","journal-title":"Public Management Review"},{"issue":"8","key":"key2025012006331402100_ref025","first-page":"1610","article-title":"Public sector creativity: triggers, practices and ideas for public sector innovations. A longitudinal digital diary study","volume":"25","year":"2022","journal-title":"Public Management Review"},{"issue":"1","key":"key2025012006331402100_ref026","first-page":"1","article-title":"Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives","volume":"6","year":"2009","journal-title":"Structural Equation Modeling: A Multidisciplinary Journal"},{"issue":"1","key":"key2025012006331402100_ref027","doi-asserted-by":"crossref","first-page":"101783","DOI":"10.1016\/j.giq.2022.101783","article-title":"Examining the antecedents and outcomes of smart government usage: an integrated mode","volume":"40","year":"2023","journal-title":"Government Information Quarterly"},{"issue":"1","key":"key2025012006331402100_ref028","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1080\/09540091.2018.1432566","article-title":"Experience evaluations for human\u2013computer co-creative processes \u2013 planning and conducting an evaluation in practice","volume":"31","year":"2019","journal-title":"Connection Science"},{"issue":"1","key":"key2025012006331402100_ref029","doi-asserted-by":"crossref","first-page":"20","DOI":"10.1108\/JSIT-02-2020-0022","article-title":"CIO reporting structure and firm strategic orientation \u2013 a content analysis approach","volume":"23","year":"2021","journal-title":"Journal of Systems and Information Technology"},{"key":"key2025012006331402100_ref030","doi-asserted-by":"crossref","first-page":"43","DOI":"10.1016\/j.techfore.2019.04.027","article-title":"Organizational ambidexterity through global strategic partnerships: a cognitive computing perspective","volume":"145","year":"2019","journal-title":"Technological Forecasting and Social Change"},{"issue":"5","key":"key2025012006331402100_ref031","first-page":"1149","article-title":"Toward a dynamic capabilities scale: measuring organizational sensing, seizing, and transforming capacities","volume":"28","year":"2019","journal-title":"Industrial and Corporate Change"},{"issue":"3","key":"key2025012006331402100_ref032","doi-asserted-by":"crossref","first-page":"601","DOI":"10.1177\/01634437221077009","article-title":"Rethinking creativity: creative industries, AI and everyday creativity","volume":"44","year":"2022","journal-title":"Media, Culture and Society"},{"issue":"2","key":"key2025012006331402100_ref033","doi-asserted-by":"crossref","first-page":"154","DOI":"10.1108\/JSIT-07-2020-0132","article-title":"Role of interaction quality and trust in use of AI-based voice-assistant systems","volume":"23","year":"2021","journal-title":"Journal of Systems and Information Technology"},{"issue":"1","key":"key2025012006331402100_ref034","doi-asserted-by":"publisher","first-page":"179","DOI":"10.1080\/07421222.2003.11045756","article-title":"Knowledge management enablers, processes, and organizational performance: an integrative view and empirical examination","volume":"20","year":"2003","journal-title":"Journal of Management Information Systems"},{"issue":"2","key":"key2025012006331402100_ref035","doi-asserted-by":"crossref","first-page":"293","DOI":"10.2307\/23044045","article-title":"Construct measurement and validation procedures in MIS and behavioral research: integrating new and existing techniques","volume":"35","year":"2011","journal-title":"MIS Quarterly"},{"issue":"1","key":"key2025012006331402100_ref036","doi-asserted-by":"crossref","first-page":"101774","DOI":"10.1016\/j.giq.2022.101774","article-title":"AI adoption and diffusion in public administration: a systematic literature review and future research agenda","volume":"40","year":"2023","journal-title":"Government Information Quarterly"},{"key":"key2025012006331402100_ref037","doi-asserted-by":"crossref","first-page":"113364","DOI":"10.1016\/j.jbusres.2022.113364","article-title":"Artificial intelligence in innovation research: a systematic review, conceptual framework, and future research directions","volume":"155","year":"2023","journal-title":"Journal of Business Research"},{"issue":"6","key":"key2025012006331402100_ref038","doi-asserted-by":"crossref","first-page":"2641","DOI":"10.1002\/bse.2997","article-title":"Do dynamic capabilities matter? A study on environmental performance and the circular economy in European certified organisations","volume":"31","year":"2022","journal-title":"Business Strategy and the Environment"},{"issue":"1","key":"key2025012006331402100_ref039","first-page":"1","article-title":"Tax compliance as a driver for adopting information technologies \u2013 effect on competencies development and on competitive advantages","volume":"22","year":"2020","journal-title":"Journal of Systems and Information Technology"},{"key":"key2025012006331402100_ref040","doi-asserted-by":"crossref","first-page":"642","DOI":"10.1016\/j.jbusres.2020.10.033","article-title":"Digital transformation and customer value creation in made in Italy SMEs: a dynamic capabilities perspective","volume":"123","year":"2021","journal-title":"Journal of Business Research"},{"issue":"3","key":"key2025012006331402100_ref041","doi-asserted-by":"crossref","first-page":"103434","DOI":"10.1016\/j.im.2021.103434","article-title":"Artificial intelligence capability: conceptualization, measurement calibration, and empirical study on its impact on organizational creativity and firm performance","volume":"58","year":"2021","journal-title":"Information and Management"},{"issue":"2","key":"key2025012006331402100_ref042","doi-asserted-by":"crossref","first-page":"272","DOI":"10.1111\/1467-8551.12343","article-title":"Big data analytics capabilities and innovation: the mediating role of dynamic capabilities and moderating effect of the environment","volume":"30","year":"2019","journal-title":"British Journal of Management"},{"issue":"2","key":"key2025012006331402100_ref043","doi-asserted-by":"crossref","first-page":"103169","DOI":"10.1016\/j.im.2019.05.004","article-title":"Exploring the relationship between big data analytics capability and competitive performance: the mediating roles of dynamic and operational capabilities","volume":"57","year":"2020","journal-title":"Information and Management"},{"key":"key2025012006331402100_ref044","doi-asserted-by":"crossref","first-page":"80","DOI":"10.1016\/j.indmarman.2021.08.003","article-title":"Artificial intelligence as an enabler of B2B marketing: a dynamic capabilities micro-foundations approach","volume":"98","year":"2021","journal-title":"Industrial Marketing Management"},{"issue":"4","key":"key2025012006331402100_ref045","doi-asserted-by":"crossref","first-page":"101596","DOI":"10.1016\/j.giq.2021.101596","article-title":"Enabling AI capabilities in government agencies: a study of determinants for European municipalities","volume":"39","year":"2022","journal-title":"Government Information Quarterly"},{"issue":"2","key":"key2025012006331402100_ref046","doi-asserted-by":"crossref","first-page":"101797","DOI":"10.1016\/j.giq.2022.101797","article-title":"Examining how AI capabilities can foster organizational performance in public organizations","volume":"40","year":"2023","journal-title":"Government Information Quarterly"},{"issue":"1","key":"key2025012006331402100_ref047","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1108\/JEIM-01-2021-0004","article-title":"Empowering resources recombination through dynamic capabilities of an enterprise","volume":"36","year":"2023","journal-title":"Journal of Enterprise Information Management"},{"issue":"4","key":"key2025012006331402100_ref048","doi-asserted-by":"crossref","first-page":"101618","DOI":"10.1016\/j.giq.2021.101618","article-title":"Artificial intelligence-based public healthcare systems: G2G knowledge-based exchange to enhance the decision-making process","volume":"39","year":"2022","journal-title":"Government Information Quarterly"},{"key":"key2025012006331402100_ref049","doi-asserted-by":"crossref","first-page":"605","DOI":"10.1016\/j.jbusres.2022.03.008","article-title":"Artificial intelligence and knowledge sharing: contributing factors to organizational performance","volume":"145","year":"2022","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2025012006331402100_ref050","doi-asserted-by":"crossref","first-page":"100857","DOI":"10.1016\/j.hrmr.2021.100857","article-title":"A systematic literature review on the impact of artificial intelligence on workplace outcomes: a multi-process perspective","volume":"33","year":"2023","journal-title":"Human Resource Management Review"},{"issue":"3","key":"key2025012006331402100_ref051","first-page":"472","article-title":"Creative cognition: a multidisciplinary and integrative framework of creative thinking","volume":"32","year":"2022","journal-title":"Creativity and Innovation Management"},{"issue":"1","key":"key2025012006331402100_ref052","doi-asserted-by":"crossref","first-page":"100860","DOI":"10.1016\/j.hrmr.2021.100860","article-title":"AI-augmented HRM: Antecedents, assimilation and multilevel consequences","volume":"33","year":"2023","journal-title":"Human Resource Management Review"},{"issue":"3\/4","key":"key2025012006331402100_ref053","doi-asserted-by":"crossref","first-page":"266","DOI":"10.1108\/JSIT-06-2020-0101","article-title":"How to harnesses digital technologies for pursuing business model innovation: a longitudinal study in creative industries","volume":"23","year":"2021","journal-title":"Journal of Systems and Information Technology"},{"issue":"3","key":"key2025012006331402100_ref054","doi-asserted-by":"crossref","first-page":"615","DOI":"10.1093\/icc\/dtr049","article-title":"Dynamic capabilities and their indirect impact on firm performance","volume":"21","year":"2012","journal-title":"Industrial and Corporate Change"},{"issue":"7","key":"key2025012006331402100_ref055","doi-asserted-by":"crossref","first-page":"1738","DOI":"10.1108\/IJOEM-08-2021-1214","article-title":"Reinforcing customer journey through artificial intelligence: a review and research agenda","volume":"17","year":"2022","journal-title":"International Journal of Emerging Markets"},{"key":"key2025012006331402100_ref056","doi-asserted-by":"crossref","first-page":"232","DOI":"10.1016\/j.jbusres.2020.05.053","article-title":"Assessing the drivers of machine learning business value","volume":"117","year":"2020","journal-title":"Journal of Business Research"},{"issue":"1","key":"key2025012006331402100_ref057","first-page":"294","article-title":"The effect of socializing via computer-mediated communication on the relationship between organizational culture and organizational creativity","volume":"40","year":"2017","journal-title":"Communications of the Association for Information Systems"},{"issue":"3","key":"key2025012006331402100_ref058","doi-asserted-by":"crossref","first-page":"659","DOI":"10.1017\/jmo.2022.27","article-title":"Effect of relational capability on dynamic capability: exploring the role of competitive intensity and environmental uncertainty","volume":"28","year":"2022","journal-title":"Journal of Management and Organization"},{"issue":"13","key":"key2025012006331402100_ref059","doi-asserted-by":"crossref","first-page":"1319","DOI":"10.1002\/smj.640","article-title":"Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance","volume":"28","year":"2007","journal-title":"Strategic Management Journal"},{"issue":"7","key":"key2025012006331402100_ref060","doi-asserted-by":"crossref","first-page":"822","DOI":"10.1016\/j.im.2018.03.010","article-title":"Enabling firm performance through business intelligence and analytics: a dynamic capabilities perspective","volume":"55","year":"2018","journal-title":"Information and Management"},{"issue":"2","key":"key2025012006331402100_ref061","doi-asserted-by":"crossref","first-page":"101644","DOI":"10.1016\/j.giq.2021.101644","article-title":"From E-budgeting to smart budgeting: Exploring the potential of artificial intelligence in government decision-making for resource allocation","volume":"39","year":"2022","journal-title":"Government Information Quarterly"},{"issue":"3","key":"key2025012006331402100_ref062","doi-asserted-by":"crossref","first-page":"101714","DOI":"10.1016\/j.giq.2022.101714","article-title":"Artificial intelligence for the public sector: results of landscaping the use of AI in government across the European union","volume":"39","year":"2022","journal-title":"Government Information Quarterly"},{"issue":"1","key":"key2025012006331402100_ref063","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/25148626","article-title":"Review: the Resource-Based view and information systems research: review, extension, and suggestions for future research","volume":"28","year":"2004","journal-title":"MIS Quarterly"},{"key":"key2025012006331402100_ref064","doi-asserted-by":"crossref","first-page":"356","DOI":"10.1016\/j.jbusres.2016.08.009","article-title":"Big data analytics and firm performance: effects of dynamic capabilities","volume":"70","year":"2017","journal-title":"Journal of Business Research"},{"issue":"3","key":"key2025012006331402100_ref065","doi-asserted-by":"crossref","first-page":"609","DOI":"10.1002\/sres.2852","article-title":"AI-enabled IT capability and organizational performance","volume":"39","year":"2022","journal-title":"Systems Research and Behavioral Science"},{"issue":"1\/2","key":"key2025012006331402100_ref066","first-page":"72","article-title":"Dynamic capabilities and performance: Strategy, structure and environment","volume":"46","year":"2013","journal-title":"Long Range Planning"},{"issue":"7","key":"key2025012006331402100_ref067","doi-asserted-by":"crossref","first-page":"1076","DOI":"10.1080\/14719037.2018.1549268","article-title":"An integrated artificial intelligence framework for public management","volume":"21","year":"2019","journal-title":"Public Management Review"},{"issue":"3","key":"key2025012006331402100_ref068","doi-asserted-by":"crossref","first-page":"232","DOI":"10.37808\/paq.45.3.2","article-title":"Digital government: Business model development for public value Creation \u2013 A dynamic capabilities based framework","volume":"45","year":"2021","journal-title":"Public Administration Quarterly"}],"container-title":["Journal of Systems and Information Technology"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JSIT-10-2022-0239\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JSIT-10-2022-0239\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T22:24:04Z","timestamp":1753395844000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/jsit\/article\/27\/1\/1-20\/1239663"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,12,31]]},"references-count":68,"journal-issue":{"issue":"1","published-online":{"date-parts":[[2024,12,31]]},"published-print":{"date-parts":[[2025,1,22]]}},"alternative-id":["10.1108\/JSIT-10-2022-0239"],"URL":"https:\/\/doi.org\/10.1108\/jsit-10-2022-0239","relation":{},"ISSN":["1328-7265","1758-8847"],"issn-type":[{"value":"1328-7265","type":"print"},{"value":"1758-8847","type":"electronic"}],"subject":[],"published":{"date-parts":[[2024,12,31]]}}}