{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,25]],"date-time":"2026-03-25T01:00:42Z","timestamp":1774400442600,"version":"3.50.1"},"reference-count":107,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2024,7,15]],"date-time":"2024-07-15T00:00:00Z","timestamp":1721001600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2024,8,20]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Enterprise resource planning systems (ERPs) have provided new challenges in the management of organizations\u2019 internal and external risks, and their adoption has triggered groundbreaking changes to internal audit practices. This study aims to shed light on the use of ERPs in internal auditing by identifying interrelations between postevaluations of the ERPs\u2019 quality dimensions with internal auditors\u2019 satisfaction, intentions to continue using such systems and perceived benefits.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Drawing on a unique data set of internal auditors\u2019 responses on a structured questionnaire, and by using the DeLone and McLean\u2019s (2003) Information Systems success model as the conceptual framework, this study tests the research propositions by using partial least square structural equation modeling (PLS-SEM).<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The findings report statistically significant positive relationships among all three ERPs\u2019 quality dimensions (system, information and service quality) with internal auditors\u2019 satisfaction and intention to continue using these systems. Moreover, the study found that the benefits perceived by internal auditors were significantly influenced by their satisfaction with the system and their intention to continue using it.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>The authors survey ERP postevaluation success factors in two unique contexts: internal auditors and Greece. Thus, the authors ground on previous research findings in diverse professional groups and national environments. In parallel, this study lends conceptual clarity and empirical evidence to a small but growing number of studies examining the implications of individuals\u2019 perceptions, intentions and behavioral reactions in the context of ERP implementation.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-11-2023-0264","type":"journal-article","created":{"date-parts":[[2024,7,11]],"date-time":"2024-07-11T10:02:03Z","timestamp":1720692123000},"page":"363-394","source":"Crossref","is-referenced-by-count":4,"title":["Post-implementation evaluation of enterprise resource planning (ERP) systems: an internal auditors\u2019 perspective"],"prefix":"10.1108","volume":"26","author":[{"given":"Xenia 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