{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,29]],"date-time":"2026-01-29T22:02:21Z","timestamp":1769724141834,"version":"3.49.0"},"reference-count":91,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2024,10,8]],"date-time":"2024-10-08T00:00:00Z","timestamp":1728345600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["JSIT"],"published-print":{"date-parts":[[2024,11,15]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>Online health communities (OHC) can transform the healthcare industry, particularly in developing economies. Technology advancement and increased health literacy pave the way for these communities to become powerful tools for empowering patients. The purpose of this study was to empirically validate the linkages between social support and how it overarchingly influences patient compliance. Following social support theory, this study delineates how support from the community affects the patient\u2013physician relationship (PERP) and consequently patient compliance regarding the treatment plan. This study also invents the role of patient trust in an OHC in moderating the relationship between PERP and engagement.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>This paper is based on social support and empowerment theories to investigate the importance of social support in improving patients\u2019 health behaviours and health outcomes via patient empowerment, patient engagement and patient compliance. The authors surveyed users from three Facebook cancer communities in India to collect data. The authors used partial least squares structured equation modelling and necessary condition analysis (NCA) with 265 participants to support the proposed model.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>The result demonstrates that PERP is a crucial factor for patient engagement in OHC, and patient engagement has a significant effect on patient compliance. The results also showed that trust was a significant moderator between PERP and engagement. The NCA analysis shows all the relationships are significant; however, emotional support is not a necessary condition for PERP.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>By empowering cancer patients and enabling them to meet their emotional and informational needs through OHCs, the study model can aid in the development of solutions that will improve compliance with their treatment in an emerging economic context. The findings indicate the potential chain reaction of social support and PERP in online cancer health communities. This study also contributes to quantifying the social impacts of online healthcare services and how to enhance the healthcare compliance framework.<\/jats:p>\n<\/jats:sec>\n<jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study combines social support and empowerment theory with patient, physician, and technology to provide a fine-grained picture of PERP in OHC. It explains how social support in OHC promotes self-care behaviour. This linkage validation enables readers and the community at large to gain a more nuanced understanding of how social support \u2013 through PERP, engagement and trust \u2013 enables patient compliance using primary data.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/jsit-12-2023-0329","type":"journal-article","created":{"date-parts":[[2024,10,7]],"date-time":"2024-10-07T04:38:56Z","timestamp":1728275936000},"page":"562-585","source":"Crossref","is-referenced-by-count":3,"title":["Role of online health communities in patient compliance: a social support perspective"],"prefix":"10.1108","volume":"26","author":[{"given":"Shuchita Pant","family":"Tewari","sequence":"first","affiliation":[]},{"given":"Richa","family":"Misra","sequence":"additional","affiliation":[]},{"given":"Kritika","family":"Nagdev","sequence":"additional","affiliation":[]},{"given":"Himani","family":"Sharma","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2024,10,8]]},"reference":[{"issue":"4","key":"key2024111308173039600_ref001","doi-asserted-by":"publisher","first-page":"11","DOI":"10.1145\/2544415.2544417","article-title":"Measurement of composite reliability in research using partial least squares: some issues and an alternative approach","volume":"44","year":"2013","journal-title":"ACM SIGMIS Database: The Database for Advances in Information Systems"},{"issue":"1","key":"key2024111308173039600_ref002","doi-asserted-by":"publisher","first-page":"53","DOI":"10.1108\/JSIT-05-2019-0096","article-title":"An investigation of technology trust and habit in IT use continuance: a study of a social network","volume":"23","year":"2021","journal-title":"Journal of Systems and Information Technology"},{"issue":"6","key":"key2024111308173039600_ref003","doi-asserted-by":"publisher","first-page":"e4381","DOI":"10.2196\/jmir.4381","article-title":"The invisible work of personal health information management among people with multiple chronic conditions: qualitative interview study among patients and providers","volume":"17","year":"2015","journal-title":"Journal of Medical Internet Research"},{"issue":"3","key":"key2024111308173039600_ref004","doi-asserted-by":"publisher","first-page":"277","DOI":"10.1016\/j.pec.2009.07.025","article-title":"Patient empowerment: myths and misconceptions","volume":"79","year":"2010","journal-title":"Patient Education and Counseling"},{"issue":"5","key":"key2024111308173039600_ref00500","doi-asserted-by":"publisher","first-page":"106","DOI":"10.3390\/pharmacy10050106","article-title":"Medication adherence and compliance: recipe for improving patient outcomes","volume":"10","year":"2022","journal-title":"Pharmacy"},{"issue":"6","key":"key2024111308173039600_ref005","doi-asserted-by":"publisher","first-page":"2489","DOI":"10.3758\/s13428-020-01401-8","article-title":"A little garbage in, lots of garbage out: assessing the impact of careless responding in personality survey data","volume":"52","year":"2020","journal-title":"Behavior Research Methods"},{"key":"key2024111308173039600_ref006","doi-asserted-by":"publisher","first-page":"e12","DOI":"10.1017\/gmh.2015.10","article-title":"A systematic review of online interventions for mental health in low and middle income countries: a neglected field","volume":"2","year":"2015","journal-title":"Global Mental Health"},{"issue":"3","key":"key2024111308173039600_ref00600","doi-asserted-by":"publisher","first-page":"154","DOI":"10.1177\/0951484817748462","article-title":"Do online health communities enhance patient\u2013physician relationship? 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