{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,27]],"date-time":"2026-06-27T21:21:28Z","timestamp":1782595288800,"version":"3.54.5"},"reference-count":107,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2021,7,6]],"date-time":"2021-07-06T00:00:00Z","timestamp":1625529600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2022,3,3]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The coronavirus disease 2019 (COVID-19) pandemic has subjected a considerable strain on the healthcare (HC) systems around the world. The most affected countries are developing countries because of their weak HC infrastructure and meagre resources. Hence, building the resilience of the HC system of such countries becomes essential. Therefore, this study aims to build a resilience-based model on the HC sector of Pakistan to combat the COVID-19 and future pandemics in the country.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The study uses a novel hybrid approach to formulate a model based on resilient attributes (RAs) and resilient strategies (RSs). In the first step, the multi-criteria decision-making (MCDM) technique, i.e. full consistency method (FUCOM) is used to prioritize the RAs. Whereas, the fuzzy quality function deployment (QFD) is used to rank the RSs.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The findings suggest \u201cleadership and governance capacity\u201d to be the topmost RA. Whereas \u201cbuilding the operational capacity of the management\u201d, \u201cresilience education\u201d and \u201cStrengthening laboratories and diagnostic systems\u201d are ranked to be the top three RSs, respectively.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The model developed in this study and the prioritization RAs and RSs will help build resilience in the HC sector of Pakistan. The policymakers and the government can take help from the prioritized RAs and RSs developed in this study to help make the current HC system more resilient towards the current COVID-19 and future pandemics in the country.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>A new model has been developed to present a sound mathematical model for building resilience in the HC sector consisting of FUCOM and fuzzy QFD methods. The main contribution of the paper is the presentation of a comprehensive and more robust model that will help to make the current HC system of Pakistan more resilient.<\/jats:p><\/jats:sec>","DOI":"10.1108\/k-02-2021-0130","type":"journal-article","created":{"date-parts":[[2021,7,5]],"date-time":"2021-07-05T02:17:56Z","timestamp":1625451476000},"page":"1429-1451","source":"Crossref","is-referenced-by-count":40,"title":["A new fuzzy FUCOM-QFD approach for evaluating strategies to enhance the resilience of the healthcare sector to combat the COVID-19 pandemic"],"prefix":"10.1108","volume":"51","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0456-3711","authenticated-orcid":false,"given":"Feroz","family":"Khan","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7612-497X","authenticated-orcid":false,"given":"Yousaf","family":"Ali","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-8522-1942","authenticated-orcid":false,"given":"Dragan","family":"Pamucar","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2021,7,6]]},"reference":[{"issue":"3","key":"key2022051012392767100_ref001","doi-asserted-by":"crossref","first-page":"264","DOI":"10.1108\/17595901011080869","article-title":"Resilience strategies of healthcare facilities: present and future","volume":"1","year":"2010","journal-title":"International Journal of Disaster Resilience in the Built Environment"},{"key":"key2022051012392767100_ref002","unstructured":"Ahmed, S.I. 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