{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,27]],"date-time":"2025-10-27T05:24:30Z","timestamp":1761542670611,"version":"build-2065373602"},"reference-count":51,"publisher":"Emerald","issue":"10","content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":[],"published-print":{"date-parts":[[2025,10,28]]},"abstract":"\n Purpose<\/jats:title>\n Public reviews on educational robots are of great importance for the design, development and management of the most advanced robots with an educational purpose. This study explores the public attitudes and emotions toward educational robots through online reviews on Weibo and Twitter by using text mining methods.<\/jats:p>\n <\/jats:sec>\n \n Design\/methodology\/approach<\/jats:title>\n Our study applied topic modeling to reveal latent topics about educational robots through online reviews on Weibo and Twitter. The similarities and differences in preferences for educational robots among public on different platforms were analyzed. An enhanced sentiment classification model based on three-way decision was designed to evaluate the public emotions about educational robots.<\/jats:p>\n <\/jats:sec>\n \n Findings<\/jats:title>\n For Weibo users, positive topics tend to the characteristics, functions and globalization of educational robots. In contrast, negative topics are professional quality, social crisis and emotion experience. For Twitter users, positive topics are education curricula, social interaction and education supporting. The negative topics are teaching ability, humanistic care and emotion experience. The proposed sentiment classification model combines the advantages of deep learning and traditional machine learning, which improves the classification performance with the help of the three-way decision. The experiments show that the performance of the proposed sentiment classification model is better than other six well-known models.<\/jats:p>\n <\/jats:sec>\n \n Originality\/value<\/jats:title>\n Different from previous studies about attitudes analysis of educational robots, our study enriched this research field in the perspective of data-driven. Our findings also provide reliable insights and tools for the design, development and management of educational robots, which is of great significance for facilitating artificial intelligence in education.<\/jats:p>\n <\/jats:sec>","DOI":"10.1108\/k-02-2024-0402","type":"journal-article","created":{"date-parts":[[2024,7,3]],"date-time":"2024-07-03T00:03:14Z","timestamp":1719964994000},"page":"6162-6185","source":"Crossref","is-referenced-by-count":0,"title":["Discovering public attitudes and emotions toward educational robots through online reviews: a\u00a0comparative analysis of Weibo and Twitter"],"prefix":"10.1108","volume":"54","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-0152-7993","authenticated-orcid":true,"given":"Qian","family":"Wang","sequence":"first","affiliation":[{"name":"School of Economics and Management, Beijing University of Posts and Telecommunications , ,","place":["Beijing, China"]}]},{"given":"Yan","family":"Wan","sequence":"additional","affiliation":[{"name":"School of Economics and Management, Beijing University of Posts and Telecommunications , ,","place":["Beijing, China"]}]},{"given":"Feng","family":"Feng","sequence":"additional","affiliation":[{"name":"Shaanxi Key Laboratory of Network Data Analysis and Intelligent Processing, Xi\u2019an University of Posts and Telecommunications School of Science, , ,","place":["Xi\u2019an, China"]}]},{"given":"Ziqing","family":"Peng","sequence":"additional","affiliation":[{"name":"School of Economics and Management, Beijing University of Posts and Telecommunications , ,","place":["Beijing, China"]}]},{"given":"Jing","family":"Luo","sequence":"additional","affiliation":[{"name":"Shaanxi Huanghe Group Co Ltd , ,","place":["Xi\u2019an, China"]}]}],"member":"140","published-online":{"date-parts":[[2024,7,3]]},"reference":[{"issue":"10","key":"2025102701194154600_ref001","doi-asserted-by":"publisher","first-page":"10","DOI":"10.1155\/2022\/3840071","article-title":"Developing an intelligent system with deep learning algorithms for sentiment analysis of E-commerce product reviews","volume":"2022","author":"Alzahrani","year":"2022","journal-title":"Computational Intelligence and Neuroscience"},{"key":"2025102701194154600_ref002","doi-asserted-by":"publisher","first-page":"2047","DOI":"10.1109\/ICCSP.2017.8286763","article-title":"Investigation of recurrent neural networks in the field of sentiment analysis","author":"Baktha","year":"2017"},{"issue":"1","key":"2025102701194154600_ref003","doi-asserted-by":"publisher","first-page":"538","DOI":"10.3390\/jtaer19010029","article-title":"The impact of academic publications over the last decade on historical bitcoin prices using generative models","volume":"19","author":"B\u00e2ra","year":"2024","journal-title":"Journal of Theoretical and Applied Electronic Commerce Research"},{"issue":"21","key":"2025102701194154600_ref004","doi-asserted-by":"publisher","DOI":"10.1126\/scirobotics.aat5954","article-title":"Social robots for education: a review","volume":"3","author":"Belpaeme","year":"2018","journal-title":"Science Robotics"},{"issue":"3","key":"2025102701194154600_ref005","doi-asserted-by":"publisher","first-page":"978","DOI":"10.1016\/j.compedu.2011.10.006","article-title":"Exploring the educational potential of robotics in schools: a systematic review","volume":"58","author":"Benitti","year":"2012","journal-title":"Computers and Education"},{"key":"2025102701194154600_ref006","doi-asserted-by":"publisher","first-page":"993","DOI":"10.7766\/orbit.v1.2.44","article-title":"Latent dirichlet\u00a0allocation","volume":"3","author":"Blei","year":"2003","journal-title":"Journal of Machine Learning Research"},{"key":"2025102701194154600_ref007","doi-asserted-by":"publisher","first-page":"85","DOI":"10.1016\/j.knosys.2017.04.008","article-title":"Three-way decision support for diagnosis on focal liver lesions","volume":"127","author":"Chen","year":"2017","journal-title":"Knowledge-Based Systems"},{"key":"2025102701194154600_ref008","doi-asserted-by":"publisher","first-page":"399","DOI":"10.1016\/j.compedu.2018.07.020","article-title":"The essential applications of educational robot: requirement analysis from the perspectives of experts, researchers and instructors","volume":"126","author":"Cheng","year":"2018","journal-title":"Computers and Education"},{"issue":"2","key":"2025102701194154600_ref009","doi-asserted-by":"publisher","first-page":"1093","DOI":"10.17341\/gazimmfd.1030198","article-title":"Sentiment analysis of public sensitivity to COVID-19 vaccines on Twitter by majority voting classifier-based machine learning","volume":"38","author":"Cilgin","year":"2023","journal-title":"Journal of the Faculty of Engineering and Architecture of Gazi University"},{"issue":"5","key":"2025102701194154600_ref010","doi-asserted-by":"publisher","first-page":"4097","DOI":"10.1007\/s10639-020-10164-w","article-title":"Attitudes of IT teacher candidates towards computer programming and their self-efficacy and opinions regarding to block-based programming","volume":"25","author":"\u00c7oban","year":"2020","journal-title":"Education and Information Technologies"},{"key":"2025102701194154600_ref011","doi-asserted-by":"publisher","DOI":"10.1108\/K-04-2023-0583","article-title":"Netizens\u2019 concerns during COVID-19: a topic evolution analysis of Chinese social media platforms","author":"Deng","year":"2023","journal-title":"Kybernetes"},{"key":"2025102701194154600_ref012","doi-asserted-by":"publisher","first-page":"460","DOI":"10.1016\/j.chb.2017.09.028","article-title":"I teach you? Students\u2019 behavior when lectured by robotic vs human teachers","volume":"80","author":"Fern\u00e1ndez-Llamas","year":"2018","journal-title":"Computers in Human Behavior"},{"key":"2025102701194154600_ref013","doi-asserted-by":"publisher","first-page":"5944954","DOI":"10.1155\/2022\/5944954","article-title":"Sentiment analysis of tourist scenic spots Internet comments based on LSTM","volume":"2022","author":"Fu","year":"2022","journal-title":"Mathematical Problems in Engineering"},{"key":"2025102701194154600_ref014","doi-asserted-by":"publisher","first-page":"273","DOI":"10.1145\/3392063.3394397","article-title":"Teachers\u2019 perspectives on social robots in education: an exploratory case study","author":"Gijs","year":"2020"},{"key":"2025102701194154600_ref015","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2023.110745","article-title":"Sentiment analysis of online reviews for electric vehicles using the SMAA-2 method and interval type-2 fuzzy sets","volume":"147","author":"Gong","year":"2023","journal-title":"Applied Soft Computing"},{"issue":"8","key":"2025102701194154600_ref016","doi-asserted-by":"publisher","first-page":"1735","DOI":"10.1162\/neco.1997.9.8.1735","article-title":"Long short-term memory","volume":"9","author":"Hochreiter","year":"1997","journal-title":"Neural Computation"},{"key":"2025102701194154600_ref017","doi-asserted-by":"publisher","DOI":"10.1016\/j.landurbplan.2021.104307","article-title":"Which environmental features contribute to positive and negative perceptions of urban parks? A cross-cultural comparison using online reviews and Natural Language Processing methods","volume":"218","author":"Huai","year":"2022","journal-title":"Landscape and Urban Planning"},{"issue":"3","key":"2025102701194154600_ref018","doi-asserted-by":"publisher","first-page":"1337","DOI":"10.1109\/TAFFC.2020.2997769","article-title":"Lexicon-based sentiment convolutional neural networks for online review analysis","volume":"13","author":"Huang","year":"2022","journal-title":"IEEE Transactions on Affective Computing"},{"key":"2025102701194154600_ref019","doi-asserted-by":"publisher","first-page":"471","DOI":"10.1109\/CCI.2016.7778967","article-title":"Text sentiment analysis based on long short-term memory","author":"Li","year":"2016"},{"key":"2025102701194154600_ref020","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2021.126814","article-title":"Public attention and sentiment of recycled water: evidence from social media text mining in China","volume":"303","author":"Li","year":"2021","journal-title":"Journal of Cleaner Production"},{"key":"2025102701194154600_ref021","doi-asserted-by":"publisher","DOI":"10.1016\/j.chb.2023.107890","article-title":"How to win the green market? Exploring the satisfaction and sentiment of Chinese consumers based on text mining","volume":"148","author":"Li","year":"2023","journal-title":"Computers in Human Behavior"},{"key":"2025102701194154600_ref022","doi-asserted-by":"publisher","first-page":"176","DOI":"10.1007\/978-981-99-9239-3-18","article-title":"A text sentiment classification method enhanced by Bi-GRU and attention mechanism","author":"Li","year":"2024"},{"key":"2025102701194154600_ref023","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2021.116051","article-title":"Exploring ensemble oversampling method for imbalanced keyword extraction learning in policy text based on three-way decisions and SMOTE","volume":"188","author":"Liang","year":"2022","journal-title":"Expert Systems With Applications"},{"issue":"4","key":"2025102701194154600_ref024","doi-asserted-by":"publisher","first-page":"1057","DOI":"10.13195\/j.kzyjc.2023.1400","article-title":"A review of emotion recognition of learners for online education","volume":"39","author":"Lin","year":"2024","journal-title":"Control and Decision"},{"key":"2025102701194154600_ref025","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2021.103032","article-title":"Understanding service attributes of robot hotels: a sentiment analysis of customer online reviews","volume":"98","author":"Luo","year":"2021","journal-title":"International Journal of Hospitality Management"},{"key":"2025102701194154600_ref026","doi-asserted-by":"publisher","DOI":"10.48550\/arXiv.1301.3781","article-title":"Efficient Estimation of word representations in vector space","author":"Mikolov","year":"2013"},{"key":"2025102701194154600_ref027","doi-asserted-by":"publisher","first-page":"000221","DOI":"10.1109\/CINTI-MACRo57952.2022.10029503","article-title":"Examining negative attitudes towards robots among teachers","author":"Nagy","year":"2022"},{"key":"2025102701194154600_ref028","doi-asserted-by":"publisher","first-page":"177","DOI":"10.1007\/978-981-19-0604-6_16","article-title":"Sentiment analysis of political post classification based on XGBoost","author":"Nsaif","year":"2022"},{"issue":"1","key":"2025102701194154600_ref029","doi-asserted-by":"publisher","first-page":"388","DOI":"10.1057\/s41599-024-02926-5","article-title":"Exploring excitement counterbalanced by concerns towards AI technology using a descriptive-prescriptive data processing method","volume":"11","author":"Oprea","year":"2024","journal-title":"Humanities and Social Sciences Communications"},{"issue":"3","key":"2025102701194154600_ref030","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1111\/ajes.12565","article-title":"Are skepticism and moderation dominating attitudes toward AI-based technologies?","author":"Oprea","year":"2024","journal-title":"American Journal of Economics and Sociology"},{"key":"2025102701194154600_ref031","doi-asserted-by":"publisher","first-page":"290","DOI":"10.1016\/j.chb.2018.09.041","article-title":"Involve the user! Changing attitudes toward robots by user participation in a robot prototyping process","volume":"91","author":"Reich-Stiebert","year":"2019","journal-title":"Computers in Human Behavior"},{"issue":"4","key":"2025102701194154600_ref032","doi-asserted-by":"publisher","first-page":"613","DOI":"10.1007\/s00146-016-0667-2","article-title":"The case of classroom robots: teachers\u2019 deliberations on the ethical tensions","volume":"32","author":"Serholt","year":"2017","journal-title":"AI and Society"},{"issue":"1","key":"2025102701194154600_ref033","doi-asserted-by":"publisher","first-page":"24","DOI":"10.3390\/robotics10010024","article-title":"Attitudes towards social robots in rducation: rnthusiast, practical, troubled, sceptic, and mindfully positive","volume":"10","author":"Smakman","year":"2021","journal-title":"Robotics"},{"key":"2025102701194154600_ref034","doi-asserted-by":"publisher","DOI":"10.1016\/j.compedu.2021.104317","article-title":"Moral considerations on social robots in education: a multi-stakeholder perspective","volume":"174","author":"Smakman","year":"2021","journal-title":"Computers and Education"},{"key":"2025102701194154600_ref035","doi-asserted-by":"publisher","DOI":"10.1016\/j.asoc.2022.109794","article-title":"Metaheuristics based long short term memory optimization for sentiment analysis","volume":"131","author":"Suddle","year":"2022","journal-title":"Applied Soft Computing"},{"issue":"4","key":"2025102701194154600_ref036","doi-asserted-by":"publisher","first-page":"1372","DOI":"10.1007\/s12559-023-10160-5","article-title":"A self-attention-based multi-level fusion network for aspect category sentiment analysis","volume":"15","author":"Tian","year":"2023","journal-title":"Cognitive Computation"},{"key":"2025102701194154600_ref037","doi-asserted-by":"publisher","first-page":"144631","DOI":"10.1109\/ACCESS.2023.3345466","article-title":"Understanding climate change and air quality over the last decade: evidence from news and weather data processing","volume":"11","author":"V\u0103duva","year":"2023","journal-title":"IEEE Access"},{"key":"2025102701194154600_ref038","doi-asserted-by":"publisher","DOI":"10.1016\/j.jclepro.2019.117926","article-title":"Attitude of the Chinese public toward off-site construction: a text mining study","volume":"238","author":"Wang","year":"2019","journal-title":"Journal of Cleaner Production"},{"key":"2025102701194154600_ref040","doi-asserted-by":"publisher","DOI":"10.1016\/j.knosys.2023.110559","article-title":"A novel adaptive marker segmentation graph convolutional network for aspect-level sentiment analysis","volume":"270","author":"Wang","year":"2023","journal-title":"Knowledge-Based Systems"},{"key":"2025102701194154600_ref041","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2022.119466","article-title":"Human\u2013machine collaborative scoring of subjective assignments based on sequential three-way decisions","volume":"216","author":"Wang","year":"2023","journal-title":"Expert Systems With Applications"},{"key":"2025102701194154600_ref042","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2024.109923","article-title":"Threshold optimization of task allocation models in human\u2013machine collaborative scoring of subjective assignments","volume":"188","author":"Wang","year":"2024","journal-title":"Computers and Industrial Engineering"},{"key":"2025102701194154600_ref043","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2023.122512","article-title":"Product feature sentiment analysis based on GRU-CAP considering Chinese sarcasm recognition","volume":"241","author":"Wang","year":"2024","journal-title":"Expert Systems with Applications"},{"key":"2025102701194154600_ref039","doi-asserted-by":"publisher","first-page":"208","DOI":"10.1016\/j.ins.2023.01.116","article-title":"Learning speaker-independent multimodal representation for sentiment analysis","volume":"628","author":"Wang","year":"2023","journal-title":"Information Sciences"},{"issue":"5","key":"2025102701194154600_ref044","doi-asserted-by":"publisher","first-page":"907","DOI":"10.1108\/JOSM-04-2018-0119","article-title":"Brave new world: service robots in the frontline","volume":"29","author":"Wirtz","year":"2018","journal-title":"Journal of Service Management"},{"key":"2025102701194154600_ref045","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2022.108186","article-title":"Towards lean automation: fine-grained sentiment analysis for customer value identification","volume":"169","author":"Xiao","year":"2022","journal-title":"Computers and Industrial Engineering"},{"issue":"7","key":"2025102701194154600_ref046","doi-asserted-by":"publisher","first-page":"2616","DOI":"10.1108\/K-06-2022-0810","article-title":"Exploring COVID-19 vaccine hesitancy and behavioral themes using social media big-data: a text mining approach","volume":"52","author":"Yadav","year":"2023","journal-title":"Kybernetes"},{"issue":"3","key":"2025102701194154600_ref047","doi-asserted-by":"publisher","first-page":"341","DOI":"10.1016\/j.ins.2009.09.021","article-title":"Three-way decisions with probabilistic rough sets","volume":"180","author":"Yao","year":"2010","journal-title":"Information Sciences"},{"key":"2025102701194154600_ref048","doi-asserted-by":"publisher","first-page":"1","DOI":"10.1007\/978-3-642-32115-3_1","volume-title":"Rough Sets and Current Trends in Computing (RSCTC 2012), Lecture Notes in Computer Science","author":"Yao","year":"2012"},{"key":"2025102701194154600_ref049","doi-asserted-by":"publisher","first-page":"2870","DOI":"10.1109\/ACCESS.2017.2672677","article-title":"Comparison research on text pre-processing methods on Twitter sentiment analysis","volume":"5","author":"Zhao","year":"2017","journal-title":"IEEE Access"},{"key":"2025102701194154600_ref050","doi-asserted-by":"publisher","DOI":"10.1016\/j.knosys.2023.110326","article-title":"Aspect-based sentiment analysis via multitask learning for online reviews","volume":"264","author":"Zhao","year":"2023","journal-title":"Knowledge-Based Systems"},{"issue":"22","key":"2025102701194154600_ref051","doi-asserted-by":"publisher","first-page":"27440","DOI":"10.1007\/s10489-023-04952-3","article-title":"POS-ATAEPE-BiLSTM: an aspect-based sentiment analysis algorithm considering part-of-speech embedding","volume":"53","author":"Zhao","year":"2023","journal-title":"Applied Intelligence"}],"container-title":["Kybernetes"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-02-2024-0402\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/k\/article-pdf\/54\/10\/6162\/10388438\/k-02-2024-0402en.pdf","content-type":"application\/pdf","content-version":"vor","intended-application":"syndication"},{"URL":"https:\/\/www.emerald.com\/k\/article-pdf\/54\/10\/6162\/10388438\/k-02-2024-0402en.pdf","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,10,27]],"date-time":"2025-10-27T05:19:50Z","timestamp":1761542390000},"score":1,"resource":{"primary":{"URL":"https:\/\/www.emerald.com\/k\/article\/54\/10\/6162\/1258374\/Discovering-public-attitudes-and-emotions-toward"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,7,3]]},"references-count":51,"journal-issue":{"issue":"10","published-print":{"date-parts":[[2025,10,28]]}},"URL":"https:\/\/doi.org\/10.1108\/k-02-2024-0402","relation":{},"ISSN":["0368-492X","1758-7883"],"issn-type":[{"type":"print","value":"0368-492X"},{"type":"electronic","value":"1758-7883"}],"subject":[],"published":{"date-parts":[[2024,7,3]]}}}