{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,20]],"date-time":"2026-06-20T17:57:25Z","timestamp":1781978245769,"version":"3.54.5"},"reference-count":138,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2020,8,6]],"date-time":"2020-08-06T00:00:00Z","timestamp":1596672000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2021,7,6]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>The purpose of this study is to propose a synthetic post-adoption model based on the expectation-confirmation model (ECM) and flow theory to examine whether the fit factor, network factors and psychological factors as antecedents to end-users\u2019 beliefs can affect their continuance intention of the robo-advisor.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This study used the research model based on ECM and flow theory to examine the effects of the fit factor, network factors and psychological factors on end-users\u2019 beliefs and continuance intention of the robo-advisor. Sample data were collected from end-users at three financial services companies in Taiwan. A total of 450 questionnaires were distributed and 360 (80.0%) usable questionnaires were analyzed using structural equation modeling.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>This study proposes a solid research model that based on ECM and flow theory, three types of factors, namely, fit factor, network factors and psychological factors, as antecedents to end-users\u2019 continuance intention of the robo-advisor have been examined and this study\u2019s results strongly support the research model with all hypothesized links being significant.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>It is particularly worth mentioning that a synthetic post-adoption model can be proposed in this study by introducing the fit factor extracted from task-technology fit model, network factors originated from the theory of network externalities and psychological factors derived from uses and gratifications theory as antecedents to perceived usefulness, confirmation, satisfaction and continuance intention referred in ECM and flow experience derived from flow theory. Thus, this study\u2019s research model and findings can reveal deep insights into the evaluation of determinants in the field of end-users\u2019 continuance intention of the robo-advisor.<\/jats:p><\/jats:sec>","DOI":"10.1108\/k-03-2020-0185","type":"journal-article","created":{"date-parts":[[2020,8,5]],"date-time":"2020-08-05T04:13:53Z","timestamp":1596600833000},"page":"1751-1783","source":"Crossref","is-referenced-by-count":47,"title":["Will robo-advisors continue? 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