{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,9,19]],"date-time":"2025-09-19T09:26:32Z","timestamp":1758273992145,"version":"3.41.2"},"reference-count":73,"publisher":"Emerald","issue":"1","license":[{"start":{"date-parts":[[2017,1,9]],"date-time":"2017-01-09T00:00:00Z","timestamp":1483920000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2017,1,9]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to explore the relationship between corporate social responsibility (CSR), work-life balance (WLB) and effectiveness by\ncomparing a correlational approach, expertons method and uncertain averaging operators (uncertain average [UA], uncertain weighted average [UWA], uncertain probabilistic aggregation [UPA] and uncertain probabilistic weighted averaging [UPWA]).<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Participants were 814 employees from two Chilean companies with different levels of development on CSR policies. The Survey work\u2013home Interaction \u2013 Nijmegen for Spanish Speaking Countries and the balanced scorecard were used. Results showed differences between companies with different levels of CSR development on individual effectiveness and relations between WLB and individual effectiveness.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Expertons methodology and uncertain averaging operators allow more accurate results than correlational statistics.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>Expertons method and uncertain averaging operators (UA, UWA, UPA and UPWA) are common in the field of economics and engineering but very innovative in the human resources research, allowing more accurate analyses of workers\u2019 perceptions.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/k-06-2016-0127","type":"journal-article","created":{"date-parts":[[2017,2,7]],"date-time":"2017-02-07T05:06:18Z","timestamp":1486443978000},"page":"38-49","source":"Crossref","is-referenced-by-count":5,"title":["Expertons and uncertain averaging operators versus correlational approaches"],"prefix":"10.1108","volume":"46","author":[{"given":"Montserrat","family":"Yepes-Bald\u00f3","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Sefa","family":"Boria-Reverter","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Marina","family":"Romeo","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Luis","family":"Torres","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"issue":"1","key":"key2020121022101535100_ref001","doi-asserted-by":"crossref","first-page":"67","DOI":"10.5093\/tr2011v27n1a7","article-title":"Corporate social responsibility, organizational justice and job satisfaction: how do they interrelate, if at all?","volume":"27","year":"2011","journal-title":"Revista de Psicolog\u00eda del Trabajo y de las Organizaciones"},{"issue":"12","key":"key2020121022101535100_ref002","first-page":"2796","article-title":"Corporate social responsibility influences, employee commitment and organizational performance","volume":"4","year":"2010","journal-title":"African Journal of Business Management"},{"volume-title":"The Urban Audit Model. An Evaluation Using an Experton","year":"2007","key":"key2020121022101535100_ref003"},{"issue":"2","key":"key2020121022101535100_ref004","doi-asserted-by":"crossref","first-page":"207","DOI":"10.1007\/s10551-010-0505-2","article-title":"The impact of board diversity and gender composition on corporate social responsibility and firm reputation","volume":"97","year":"2010","journal-title":"Journal of Business Ethics"},{"volume-title":"The HR Scorecard: Linking People, Strategy and Performance","year":"2001","key":"key2020121022101535100_ref005"},{"volume-title":"Aggregation Functions: A Guide for Practitioners","year":"2007","key":"key2020121022101535100_ref006"},{"issue":"1","key":"key2020121022101535100_ref007","doi-asserted-by":"crossref","first-page":"61","DOI":"10.1007\/s10551-010-0709-5","article-title":"Corporate social responsibility as a dynamic internal organizational process: a case study","volume":"101","year":"2011","journal-title":"Journal of Business Ethics"},{"issue":"10","key":"key2020121022101535100_ref008","doi-asserted-by":"crossref","first-page":"1701","DOI":"10.1080\/09585190701570866","article-title":"The contribution of corporate social responsibility to organizational commitment","volume":"18","year":"2007","journal-title":"The International Journal of Human Resource Management"},{"issue":"5","key":"key2020121022101535100_ref009","doi-asserted-by":"crossref","first-page":"539","DOI":"10.1287\/mnsc.32.5.539","article-title":"Effectiveness as paradox: consensus and conflict in conceptions of organizational effectiveness","volume":"32","year":"1986","journal-title":"Management Science"},{"issue":"2","key":"key2020121022101535100_ref010","first-page":"286","article-title":"Comparing work-life balance in Spanish and Latin-American countries","volume":"36","year":"2012","journal-title":"European Journal of Training and Development"},{"key":"key2020121022101535100_ref011","unstructured":"Chinchilla, N. and Torres, E. (2006), \u201cWhy become a family \u2013 responsible employer?\u201d, available at: www. iese.edu\/research\/pdfs\/OP-06-03-E.pdf (accessed 10 June 2016)."},{"key":"key2020121022101535100_ref012","unstructured":"Chinchilla, N. and Torres, E. (2007), \u201cBeing a family responsible enterprise, luxury or necessity?\u201d, available at: www.iese.edu\/research\/pdfs\/ESTUDIO-47-E.pdf (accessed 10 June 2016)."},{"issue":"3","key":"key2020121022101535100_ref013","doi-asserted-by":"crossref","first-page":"291","DOI":"10.1207\/s1532754xjprr1703_4","article-title":"Corporate social responsibility practices, corporate identity, and purchase intention: a dual-process model","volume":"17","year":"2005","journal-title":"Journal of Public Relations Research"},{"issue":"8","key":"key2020121022101535100_ref014","doi-asserted-by":"crossref","first-page":"1477","DOI":"10.1016\/j.ins.2009.11.043","article-title":"Improving minimax disparity model to determine the OWA operator weights","volume":"180","year":"2010","journal-title":"Information Sciences"},{"key":"key2020121022101535100_ref015","doi-asserted-by":"crossref","first-page":"219","DOI":"10.1016\/j.jom.2004.01.002","article-title":"An exploratory study of performance measurement systems and relationship with performance results","volume":"22","year":"2004","journal-title":"Journal of Operations Management"},{"issue":"3","key":"key2020121022101535100_ref016","doi-asserted-by":"crossref","first-page":"335","DOI":"10.1007\/s10551-006-9285-0","article-title":"The creation of value through corporate reputation","volume":"76","year":"2007","journal-title":"Journal of Business Ethics"},{"issue":"4","key":"key2020121022101535100_ref017","doi-asserted-by":"crossref","first-page":"411","DOI":"10.1108\/09555341011056186","article-title":"How does corporate social responsibility benefit firms? Evidence from Australia","volume":"22","year":"2010","journal-title":"European Business Review"},{"issue":"10","key":"key2020121022101535100_ref018","doi-asserted-by":"crossref","first-page":"1568","DOI":"10.1108\/00251741011090333","article-title":"Toward an international code of franchising","volume":"48","year":"2010","journal-title":"Management Decision"},{"key":"key2020121022101535100_ref019","doi-asserted-by":"crossref","first-page":"319","DOI":"10.1080\/02678370500410208","article-title":"Work-home interaction from a work psychological perspective: development and validation of a new questionnaire, the SWING","volume":"19","year":"2005","journal-title":"Work & Stress"},{"volume-title":"Marketing para el nuevo milenio: Nuevas T\u00e9cnicas para la gesti\u00f3n comercial en la incertidumbre","year":"1997","key":"key2020121022101535100_ref020"},{"issue":"3","key":"key2020121022101535100_ref021","doi-asserted-by":"crossref","first-page":"254","DOI":"10.1177\/000765030003900302","article-title":"Corporate social performance as a competitive advantage in attracting a quality workforce","volume":"39","year":"2000","journal-title":"Business & Society"},{"issue":"17","key":"key2020121022101535100_ref022","first-page":"3708","article-title":"The multi-attribute group decision making method based on the interval grey linguistic variables","volume":"4","year":"2010","journal-title":"African Journal of Business Management"},{"issue":"1","key":"key2020121022101535100_ref023","doi-asserted-by":"crossref","first-page":"4","DOI":"10.1002\/int.20325","article-title":"Towards a generalized and unified characterization of individual and collective choice functions under fuzzy and non-fuzzy preferences and majority via ordered weighted average operators","volume":"24","year":"2009","journal-title":"International Journal of Intelligent Systems"},{"issue":"7","key":"key2020121022101535100_ref024","doi-asserted-by":"crossref","first-page":"637","DOI":"10.1108\/01409171211238848","article-title":"The balanced scorecard: the effects of feedback on performance evaluation","volume":"35","year":"2012","journal-title":"Management Research Review"},{"issue":"1","key":"key2020121022101535100_ref025","first-page":"71","article-title":"The balanced scorecard: measures that drive performance","volume":"70","year":"1992","journal-title":"Harvard Business Review"},{"volume-title":"Strategy Maps: Converting Intangible Assets into Tangible Outcomes","year":"2004","key":"key2020121022101535100_ref026"},{"volume-title":"T\u00e9cnicas especiales para la gesti\u00f3n de expertos","year":"1993","key":"key2020121022101535100_ref027"},{"volume-title":"La creatividad en la gesti\u00f3n de las empresas","year":"1994","key":"key2020121022101535100_ref028"},{"issue":"1","key":"key2020121022101535100_ref029","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1016\/j.ejor.2004.04.050","article-title":"Efficiency, effectiveness and productivity of marketing in services","volume":"170","year":"2006","journal-title":"European Journal of Operational Research"},{"issue":"4","key":"key2020121022101535100_ref030","doi-asserted-by":"crossref","first-page":"557","DOI":"10.1007\/s10551-010-0440-2","article-title":"Corporate social responsibility and employee-company identification","volume":"95","year":"2010","journal-title":"Journal of Business Ethics"},{"key":"key2020121022101535100_ref031","unstructured":"KPMG International (2011), \u201cSurvey of corporate responsibility reporting 2011\u201d, available at: www.kpmg.com\/Global\/en\/IssuesAndInsights\/ArticlesPublications\/corporate-responsibility\/Documents\/2011-survey.pdf (accessed 10 June 2016)."},{"issue":"3","key":"key2020121022101535100_ref032","doi-asserted-by":"crossref","first-page":"457","DOI":"10.1007\/s10551-010-0433-1","article-title":"The effects of corporate social responsibility on brand performance: the mediating effect of industrial brand equity and corporate reputation","volume":"95","year":"2010","journal-title":"Journal of Business Ethics"},{"issue":"11\/12","key":"key2020121022101535100_ref033","first-page":"891","article-title":"Subjective evaluation of car seat comfort with fuzzy set techniques","volume":"12","year":"1997","journal-title":"International Journal of Intelligent Systems"},{"issue":"3","key":"key2020121022101535100_ref034","doi-asserted-by":"crossref","first-page":"453","DOI":"10.3846\/1392-8619.2009.15.453-463","article-title":"Multi-attribute decision-making method research based on interval vague set and TOPSIS method","volume":"15","year":"2009","journal-title":"Technological and Economic Development of Economy"},{"issue":"3","key":"key2020121022101535100_ref035","first-page":"237","article-title":"Method for multiple attribute decision-making under risk with interval numbers","volume":"12","year":"2010","journal-title":"International Journal of Fuzzy Systems"},{"key":"key2020121022101535100_ref036","doi-asserted-by":"crossref","first-page":"455","DOI":"10.1177\/0092070399274005","article-title":"Corporate citizenship: cultural antecedents and business benefits","volume":"27","year":"1999","journal-title":"Academy of Marketing Science Journal"},{"issue":"1","key":"key2020121022101535100_ref037","doi-asserted-by":"crossref","first-page":"83","DOI":"10.1086\/657447","article-title":"Assessing organizational effectiveness: the role of performance measures","volume":"81","year":"2011","journal-title":"The Library Quarterly"},{"key":"key2020121022101535100_ref038","first-page":"82","article-title":"On the use of the OWA operator in the weighted average","volume-title":"Proceedings of the World Congress on Engineering, London","year":"2009"},{"key":"key2020121022101535100_ref039","doi-asserted-by":"crossref","first-page":"11560","DOI":"10.1016\/j.eswa.2011.03.034","article-title":"A unified model between the weighted average and the induced OWA operator","volume":"38","year":"2011","journal-title":"Expert Systems with Applications"},{"issue":"15","key":"key2020121022101535100_ref040","first-page":"6092","article-title":"The uncertain probabilistic weighted average and its application in the theory of expertons","volume":"5","year":"2011","journal-title":"African Journal of Business Management"},{"issue":"5","key":"key2020121022101535100_ref041","doi-asserted-by":"crossref","first-page":"686","DOI":"10.1108\/K-06-2013-0107","article-title":"The probabilistic weighted averaging distance and its application in group decision making","volume":"42","year":"2013","journal-title":"Kybernetes"},{"issue":"1","key":"key2020121022101535100_ref042","doi-asserted-by":"crossref","first-page":"66","DOI":"10.1016\/j.cie.2010.09.017","article-title":"Decision making with distance measures and induced aggregation operators","volume":"60","year":"2011","journal-title":"Computers & Industrial Engineering"},{"issue":"6","key":"key2020121022101535100_ref043","doi-asserted-by":"crossref","first-page":"729","DOI":"10.1016\/j.ins.2008.11.013","article-title":"The induced generalized OWA operator","volume":"179","year":"2009","journal-title":"Information Sciences"},{"issue":"2","key":"key2020121022101535100_ref044","doi-asserted-by":"crossref","first-page":"522","DOI":"10.1016\/j.ejor.2015.06.063","article-title":"Subjective and objective information in linguistic multi-criteria group decision making","volume":"248","year":"2016","journal-title":"European Journal of Operational Research"},{"volume-title":"Interval Analysis","year":"1966","key":"key2020121022101535100_ref045"},{"issue":"3","key":"key2020121022101535100_ref046","doi-asserted-by":"crossref","first-page":"403","DOI":"10.1177\/0170840603024003910","article-title":"Corporate social and financial performance: a meta-analysis","volume":"24","year":"2003","journal-title":"Organization Studies"},{"issue":"3","key":"key2020121022101535100_ref047","first-page":"267","article-title":"Work \u2013 life balance or work \u2013 life alignment?","volume":"14","year":"2008","journal-title":"Journal of Management and Organization"},{"issue":"8","key":"key2020121022101535100_ref048","doi-asserted-by":"crossref","first-page":"1247","DOI":"10.1108\/00251740810901417","article-title":"Social responsibility in Spain: practices and motivations in firms","volume":"46","year":"2008","journal-title":"Management Decision"},{"issue":"112","key":"key2020121022101535100_ref049","doi-asserted-by":"crossref","first-page":"431","DOI":"10.1080\/02102412.2002.10779453","article-title":"Modelo borroso de control de gesti\u00f3n de materiales","volume":"31","year":"2002","journal-title":"Revista Espa\u00f1ola de Financiaci\u00f3n y Contabilidad"},{"issue":"3","key":"key2020121022101535100_ref050","doi-asserted-by":"crossref","first-page":"718","DOI":"10.1177\/0149206308330560","article-title":"Measuring organizational performance: towards methodological best practice","volume":"35","year":"2009","journal-title":"Journal of Management"},{"key":"key2020121022101535100_ref051","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1007\/s10551-007-9618-7","article-title":"Do employees care About CSR programs? A typology of employees according to their attitudes","volume":"83","year":"2008","journal-title":"Journal of Business Ethics"},{"issue":"1","key":"key2020121022101535100_ref052","first-page":"287","article-title":"Adaptation and validation of the Spanish Version of the \u2018survey work-home interaction\u2013NijmeGen\u2019 (SWING) to Spanish speaking countries","volume":"30","year":"2014","journal-title":"Anales de Psicolog\u00eda"},{"key":"key2020121022101535100_ref053","first-page":"559","article-title":"The president\u2019s address","volume":"54","year":"1999","journal-title":"American Psychologist"},{"issue":"1","key":"key2020121022101535100_ref054","doi-asserted-by":"crossref","first-page":"49","DOI":"10.1108\/17465261211197421","article-title":"The contribution of corporate social responsibility to internal employee motivation","volume":"7","year":"2012","journal-title":"Baltic Journal of Management"},{"key":"key2020121022101535100_ref055","doi-asserted-by":"crossref","first-page":"265","DOI":"10.1007\/s10551-010-0464-7","article-title":"Business reputation and labor efficiency, productivity, and cost","volume":"96","year":"2010","journal-title":"Journal of Business Ethics"},{"issue":"1","key":"key2020121022101535100_ref056","doi-asserted-by":"crossref","first-page":"59","DOI":"10.1002\/int.20388","article-title":"Induced Choquet ordered averaging operator and its application in group decision making","volume":"25","year":"2010","journal-title":"International Journal of Intelligent Systems"},{"issue":"2","key":"key2020121022101535100_ref057","doi-asserted-by":"crossref","first-page":"189","DOI":"10.1007\/s10551-008-9993-8","article-title":"How corporate and social responsibility influences organizational commitment","volume":"89","year":"2009","journal-title":"Journal of Business Ethics"},{"key":"key2020121022101535100_ref058","doi-asserted-by":"crossref","first-page":"563","DOI":"10.1108\/14720701011085544","article-title":"Corporate social responsibility and labor turnover","volume":"10","year":"2010","journal-title":"Corporate Governance"},{"issue":"5","key":"key2020121022101535100_ref059","doi-asserted-by":"crossref","first-page":"684","DOI":"10.3846\/20294913.2015.1056275","article-title":"Decision making in the assignment process by using the Hungarian algorithm with the OWA operator","volume":"21","year":"2015","journal-title":"Technological and Economic Development of Economy"},{"issue":"1","key":"key2020121022101535100_ref060","doi-asserted-by":"crossref","first-page":"110","DOI":"10.1016\/j.jvb.2007.11.002","article-title":"Parenthood and productivity: a study of demands, resources and family-friendly firms","volume":"72","year":"2008","journal-title":"Journal of Vocational Behavior"},{"issue":"4","key":"key2020121022101535100_ref061","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1016\/j.emj.2008.01.006","article-title":"The business case for corporate social responsibility: a company-level measurement approach for CSR","volume":"26","year":"2008","journal-title":"European Management Journal"},{"issue":"2","key":"key2020121022101535100_ref062","doi-asserted-by":"crossref","first-page":"251","DOI":"10.1142\/S021848850900584X","article-title":"Uncertain linguistic hybrid geometric mean operator and its application to group decision making under uncertain linguistic environment","volume":"17","year":"2009","journal-title":"International Journal of Uncertainty Fuzziness and Knowledge-Based Systems"},{"issue":"2","key":"key2020121022101535100_ref063","doi-asserted-by":"crossref","first-page":"92","DOI":"10.1002\/bse.1731","article-title":"Improving the sustainable development of firms: the role of employees","volume":"22","year":"2013","journal-title":"Business Strategy and the Environment"},{"key":"key2020121022101535100_ref064","doi-asserted-by":"crossref","first-page":"50","DOI":"10.1111\/j.1468-2370.2009.00274.x","article-title":"Measuring corporate social performance: a review","volume":"12","year":"2010","journal-title":"International Journal of Management Reviews"},{"issue":"1","key":"key2020121022101535100_ref065","doi-asserted-by":"crossref","first-page":"183","DOI":"10.1109\/21.87068","article-title":"On ordered weighted averaging aggregation operators in multi-criteria decision making","volume":"18","year":"1988","journal-title":"IEEE Transactions on Systems, Man and Cybernetics"},{"issue":"2","key":"key2020121022101535100_ref066","doi-asserted-by":"crossref","first-page":"125","DOI":"10.1016\/0165-0114(93)90194-M","article-title":"Families of OWA operators","volume":"59","year":"1993","journal-title":"Fuzzy Sets Systems"},{"issue":"1","key":"key2020121022101535100_ref067","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1109\/TFUZZ.2009.2035812","article-title":"Norms induced from OWA operators","volume":"18","year":"2010","journal-title":"IEEE Transactions on Fuzzy Systems"},{"volume-title":"The Ordered Weighted Averaging Operators: Theory and Applications","year":"1997","key":"key2020121022101535100_ref068"},{"issue":"1","key":"key2020121022101535100_ref069","doi-asserted-by":"crossref","first-page":"53","DOI":"10.5172\/jmo.2012.18.1.53","article-title":"The role of life friendly policies on employees\u2019 work-life balance","volume":"18","year":"2012","journal-title":"Journal of Management and Organisation"},{"issue":"4","key":"key2020121022101535100_ref070","doi-asserted-by":"crossref","first-page":"727","DOI":"10.1080\/08982110500251337","article-title":"Application of experton theory in the sensory analysis of cell phone flaps","volume":"17","year":"2005","journal-title":"Quality Engineering"},{"issue":"5","key":"key2020121022101535100_ref071","doi-asserted-by":"crossref","first-page":"785","DOI":"10.1108\/K-03-2013-0059","article-title":"Decision making with the uncertain IMOWAD operator","volume":"42","year":"2013","journal-title":"Kybernetes"},{"issue":"2","key":"key2020121022101535100_ref072","doi-asserted-by":"crossref","first-page":"282","DOI":"10.1108\/K-04-2015-0093","article-title":"TOPSIS method for intuitionistic fuzzy multiple-criteria decision making and its application to investment selection","volume":"45","year":"2016","journal-title":"Kybernetes"},{"issue":"7","key":"key2020121022101535100_ref073","first-page":"683","article-title":"Generalized ordered weighted logarithm aggregation operators and their applications to group decision making","volume":"25","year":"2010","journal-title":"International Journal of Intelligent Systems"}],"container-title":["Kybernetes"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-06-2016-0127\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-06-2016-0127\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:48:41Z","timestamp":1753393721000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/k\/article\/46\/1\/38-49\/269055"}},"subtitle":["A case study on corporate social responsibility and effectiveness"],"short-title":[],"issued":{"date-parts":[[2017,1,9]]},"references-count":73,"journal-issue":{"issue":"1","published-print":{"date-parts":[[2017,1,9]]}},"alternative-id":["10.1108\/K-06-2016-0127"],"URL":"https:\/\/doi.org\/10.1108\/k-06-2016-0127","relation":{},"ISSN":["0368-492X"],"issn-type":[{"type":"print","value":"0368-492X"}],"subject":[],"published":{"date-parts":[[2017,1,9]]}}}