{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,6,18]],"date-time":"2026-06-18T23:07:36Z","timestamp":1781824056959,"version":"3.54.5"},"reference-count":77,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2024,2,21]],"date-time":"2024-02-21T00:00:00Z","timestamp":1708473600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2025,4,11]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Generative AI and more specifically ChatGPT has brought a revolution in the lives\u00a0 of people by providing them with required knowledge that it has learnt from an exponentially large knowledge base. In this viewpoint, we are initiating the debate and offer the first step towards Generative AI based knowledge management systems in organizations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This study is a viewpoint and develops a conceptual foundation using existing literature on how ChatGPT can enhance the KM capability based on Nonaka\u2019s SECI model. It further supports the concept by collecting data from a public sector univesity in Hong Kong to strenghten our argument of ChatGPT mediated knowledge management system.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>We posit that all four processes, that is Socialization, Externalization, Combination and Internalization can significantly improve when integrated with ChatGPT. ChatGPT users are, in general, satisfied with the use of ChatGPT being capable of facilitating knowledge generation and flow in organizations.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title><jats:p>The study provides a conceptual foundation to further the knowledge on how ChatGPT can be integrated within organizations to enhance the knowledge management capability of organizations. Further, it develops an understanding on how managers and executives can use ChatGPT for effective knowledge management through improving the four processes of Nonaka\u2019s SECI model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This is one of the earliest studies on the linkage of knowledge management with ChatGPT and lays a foundation for ChatGPT mediated knowledge management system in organizations.<\/jats:p><\/jats:sec>","DOI":"10.1108\/k-06-2023-1126","type":"journal-article","created":{"date-parts":[[2024,2,20]],"date-time":"2024-02-20T02:30:55Z","timestamp":1708396255000},"page":"3217-3237","source":"Crossref","is-referenced-by-count":32,"title":["ChatGPT: a game changer for knowledge management in organizations"],"prefix":"10.1108","volume":"54","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-2134-3654","authenticated-orcid":false,"given":"Muhammad Saleem","family":"Sumbal","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Quratulain","family":"Amber","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2024,2,21]]},"reference":[{"issue":"2","key":"key2025041114460110000_ref001","doi-asserted-by":"publisher","first-page":"104","DOI":"10.1016\/j.jik.2017.07.003","article-title":"Knowledge management, decision-making style and organizational performance","volume":"4","year":"2019","journal-title":"Journal of Innovation and Knowledge"},{"issue":"3","key":"key2025041114460110000_ref002","doi-asserted-by":"publisher","DOI":"10.30935\/cedtech\/13152","article-title":"Revolutionizing education with AI: exploring the transformative potential of ChatGPT","volume":"15","year":"2023","journal-title":"Contemporary Educational Technology"},{"key":"key2025041114460110000_ref003","article-title":"ChatGPT revolution in different fields of life: literature synthesis and research agenda","year":"2023"},{"issue":"3","key":"key2025041114460110000_ref004","doi-asserted-by":"publisher","first-page":"373","DOI":"10.1108\/vjikms-09-2021-0203","article-title":"Understanding knowledge management and upskilling in Fourth Industrial Revolution: transformational shift and SECI model","volume":"52","year":"2022","journal-title":"VINE Journal of Information and Knowledge Management Systems"},{"issue":"4","key":"key2025041114460110000_ref005","first-page":"16100","article-title":"Can chat GPT replace the role of the teacher in the classroom: a fundamental analysis","volume":"5","year":"2023","journal-title":"Journal on Education"},{"issue":"3","key":"key2025041114460110000_ref006","doi-asserted-by":"publisher","first-page":"163","DOI":"10.1016\/j.ijis.2017.10.005","article-title":"Knowledge management and the entrepreneur: insights from Ikujiro Nonaka\u2019s dynamic knowledge creation model (SECI)","volume":"1","year":"2017","journal-title":"International Journal of Innovation Studies"},{"key":"key2025041114460110000_ref007","article-title":"Automation hits the knowledge worker: ChatGPT and the future of work","year":"2023"},{"key":"key2025041114460110000_ref008","doi-asserted-by":"publisher","volume-title":"Prospective Role of Chat GPT in the Military: According to ChatGPT","year":"2023","DOI":"10.32388\/8WYYOD"},{"issue":"2","key":"key2025041114460110000_ref009","doi-asserted-by":"publisher","first-page":"217","DOI":"10.1002\/asi.22803","article-title":"What is societal impact of research and how can it be assessed? 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