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The increasing attention to the domain of technologies and the amazing scenario that is emerging as a consequence of the influence of Smart Technology and Big Data in everyday life require reflection upon the ways in which the world is changing.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>The paper adopts the interpretative lens provided by the systems thinking to investigate the challenging domain of the Smart City. A qualitative and interpretative approach is adopted to reflect upon the role of technologies in everyday life.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The Smart City ecosystem is defined as a multilevel construct useful for understanding how technical and technological dimensions of the Smart City can be managed not only as supportive instruments but also as key pillars to support, facilitate and ensure an effective cognitive alignment among all the involved actors.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>This paper provides a tangible evidence of the systems thinking contribution in analysing, understanding and managing dimensions and paths of social dynamics. A contribution to previous studies is provided with reference to systems thinking, Big Data and Smart City.<\/jats:p><\/jats:sec>","DOI":"10.1108\/k-07-2017-0274","type":"journal-article","created":{"date-parts":[[2018,5,10]],"date-time":"2018-05-10T10:30:17Z","timestamp":1525948217000},"page":"108-123","source":"Crossref","is-referenced-by-count":43,"title":["Towards a systems thinking based view for the governance of a smart city\u2019s ecosystem"],"prefix":"10.1108","volume":"48","author":[{"given":"Francesco","family":"Caputo","sequence":"first","affiliation":[]},{"given":"Leonard","family":"Walletzky","sequence":"additional","affiliation":[]},{"given":"Petr","family":"\u0160tep\u00e1nek","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"1","key":"key2020092516584670600_ref001","doi-asserted-by":"crossref","first-page":"107","DOI":"10.2307\/3250961","article-title":"Review: knowledge management and knowledge management systems: conceptual foundations and research issues","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"3","key":"key2020092516584670600_ref002","doi-asserted-by":"crossref","first-page":"323","DOI":"10.1007\/s00146-013-0464-0","article-title":"Smart cities in the new service economy: building platforms for smart services","volume":"29","year":"2014","journal-title":"AI & Society"},{"key":"key2020092516584670600_ref003","volume-title":"Corporate Information Strategy and Management: text and Cases","year":"2007"},{"issue":"4","key":"key2020092516584670600_ref004","doi-asserted-by":"crossref","first-page":"344","DOI":"10.1037\/0003-066X.33.4.344","article-title":"The self system in reciprocal determinism","volume":"33","year":"1978","journal-title":"American Psychologist"},{"key":"key2020092516584670600_ref005","volume-title":"Management Sistemico Vitale, Parte Prima: Decidere in Contesti Complessi","year":"2009"},{"key":"key2020092516584670600_ref006","volume-title":"Contributions to Theoretical and Practical Advances in Management, A Viable Systems Approach (VSA)","year":"2013"},{"issue":"4","key":"key2020092516584670600_ref007","first-page":"228","article-title":"From \u2018EGO\u2019 to \u2018ECO\u2019 in B2B relationships","volume":"6","year":"2013","journal-title":"Journal of Business Market Management"},{"issue":"4","key":"key2020092516584670600_ref008","doi-asserted-by":"crossref","first-page":"652","DOI":"10.1108\/JOSM-09-2015-0268","article-title":"Systems, networks, and ecosystems in service research","volume":"27","year":"2016","journal-title":"Journal of Service Management"},{"key":"key2020092516584670600_ref009","article-title":"A systems view of customer satisfaction","year":"2014"},{"key":"key2020092516584670600_ref010","first-page":"203","article-title":"how are markets changing? 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