{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,20]],"date-time":"2026-01-20T03:18:42Z","timestamp":1768879122321,"version":"3.49.0"},"reference-count":148,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2019,7,1]],"date-time":"2019-07-01T00:00:00Z","timestamp":1561939200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2019,7,1]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The aim of this paper is to address the value co-creation and co-production theories in public administration (P.A.) sector, particularly when public administration communicates with citizens during catastrophes, to provide a state of the art of the theoretical approach and its evolution.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>Authors collected data between August and October 2017 from Scopus and Sciencedirect, looking for journals publications from 2010 to 2017, considering only articles containing in the abstract, title and keywords the following combinations: value co-creation AND P.A., value coproduction AND \u201cP.A., crisis communication\u201d AND \u201cP.A.\u201d.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>By using three different keywords it appeared that the results of the individual topic contain results of all the other topics as well. It means that searching \u201cvalue co-creation\u201d AND \u201cP.A.\u201d appeared contributions of \u201cvalue co-production\u201d and \u201ccrisis communication\u201d and vice-versa. The second reached result was to inscribe the theoretical approach of value co-creation into the interaction between citizens and public administration.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Research limitations\/implications<\/jats:title>\n<jats:p>Firstly, concentrating the research only on most recent articles from peer reviewed journals tends to exclude conference paper and other eventual contributions. Secondly, because the SLR has been conducted by searching with the keywords, only articles, which appeared in relation to the keywords connection in those databases, have been selected, excluding those papers closed to the themes, but classified under other terms.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This work value consists of trying to contextualize crisis communication during natural disasters in a theoretical context different from that which literature usually considers, i.e. value co-creation between public administration and citizens.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/k-07-2018-0383","type":"journal-article","created":{"date-parts":[[2019,7,10]],"date-time":"2019-07-10T07:05:51Z","timestamp":1562742351000},"page":"313-331","source":"Crossref","is-referenced-by-count":12,"title":["Value co-creation andco-production in the interaction between citizens and public administration"],"prefix":"10.1108","volume":"49","author":[{"given":"Nicola","family":"Capolupo","sequence":"first","affiliation":[]},{"given":"Gabriella","family":"Piscopo","sequence":"additional","affiliation":[]},{"given":"Carmela","family":"Annarumma","sequence":"additional","affiliation":[]}],"member":"140","reference":[{"issue":"4","key":"key2020012711144580000_ref001","first-page":"335","article-title":"Lessons learned from the Philippine government\u2019s response to typhoon Haiyan","volume":"7","year":"2014","journal-title":"Journal of Business Continuity and Emergency Planning"},{"key":"key2020012711144580000_ref002","doi-asserted-by":"crossref","first-page":"398","DOI":"10.1016\/S2212-5671(15)01724-4","article-title":"Value co-creation in services: an economic perception on the state of the art in economics, I.C.T. vs marketing","volume":"33","year":"2015","journal-title":"Procedia Economics and Finance"},{"issue":"2","key":"key2020012711144580000_ref003","doi-asserted-by":"crossref","first-page":"188","DOI":"10.1080\/00909882.2012.654498","article-title":"How audiences seek out crisis information: exploring the social-mediated crisis communication model","volume":"40","year":"2012","journal-title":"Journal of Applied Communication Research"},{"key":"key2020012711144580000_ref004","volume-title":"Content Analysis in Communication Research","year":"1952"},{"issue":"15\/16","key":"key2020012711144580000_ref005","first-page":"826","article-title":"Transformative service networks: cocreated value as well-being","volume":"35","year":"2015","journal-title":"Service Industries Journal"},{"issue":"4","key":"key2020012711144580000_ref006","doi-asserted-by":"crossref","first-page":"1119","DOI":"10.1007\/s11266-012-9309-6","article-title":"From engagement to co-production: the contribution of users and communities to outcomes and public value","volume":"23","year":"2012","journal-title":"Voluntas"},{"key":"key2020012711144580000_ref007","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.cosust.2017.01.002","article-title":"Active citizenship for urban green infrastructure: fostering the diversity and dynamics of citizen contributions through mosaic governance","volume":"22","year":"2016","journal-title":"Current Opinion in Environmental Sustainability"},{"key":"key2020012711144580000_ref08a","unstructured":"Chang, A.M., and Kanan, P.K. 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