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This paper aims to identify the underlying mechanisms and explain how KM performance is enabled.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This in-depth case study conducted at a medium-sized consultancy in the supply chain management industry empirically examines knowledge flows to uncover the relationships between KM inputs, knowledge processes and KM performance. We adopt the viable system model (VSM) as a theoretical lens to identify KM mechanisms.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>By identifying six\u00a0KM mechanisms, we contribute to the theoretical understanding of how KM inputs are interconnected and lead to KM performance via knowledge processes.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>Based on the insights gained, we provide propositions that organizations should consider in designing viable KM. Our findings help organizations in understanding their KM with the help of knowledge flow analysis and identifying how critical KM elements are interconnected.<\/jats:p><\/jats:sec>","DOI":"10.1108\/k-08-2022-1118","type":"journal-article","created":{"date-parts":[[2023,3,15]],"date-time":"2023-03-15T23:42:02Z","timestamp":1678923722000},"page":"1-28","source":"Crossref","is-referenced-by-count":6,"title":["Opening the black box of\u00a0knowledge management mechanisms: exploring knowledge flows at a consultancy"],"prefix":"10.1108","volume":"52","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-3189-9357","authenticated-orcid":false,"given":"Janek","family":"Richter","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-5165-8211","authenticated-orcid":false,"given":"Dirk","family":"Basten","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Bjoern","family":"Michalik","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Christoph","family":"Rosenkranz","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Stefan","family":"Smolnik","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2023,2,28]]},"reference":[{"issue":"1","key":"key2023120816211471500_ref001","doi-asserted-by":"crossref","first-page":"15","DOI":"10.1016\/j.indmarman.2011.11.008","article-title":"Value co-creation in knowledge intensive business services. 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