{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,4,21]],"date-time":"2026-04-21T09:35:00Z","timestamp":1776764100969,"version":"3.51.2"},"reference-count":33,"publisher":"Emerald","issue":"6","license":[{"start":{"date-parts":[[2023,3,2]],"date-time":"2023-03-02T00:00:00Z","timestamp":1677715200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2024,5,2]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Omnichannel sales have provided new impetus for the development of catering merchants. The authors thus focus on how catering merchants should manage capacities at the ordering, production and delivery stages to meet customers\u2019 needs in different channels under third-party platform delivery and merchant self-delivery. This is of great significance for the development of the omnichannel catering industry.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This paper formulates the capacity decisions of omnichannel catering merchants under the third-party platform delivery and merchant self-delivery mode. The authors mainly use queuing theory to analyze the queuing behavior of online and offline customers, and the impact of waiting time on customer shopping behavior. In addition, the authors also characterize the merchant\u2019s capacity by the rate in queuing model.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The authors find that capacities at ordering stage and food production stage are composed of base capacities and safety capacities, but the delivery capacities only have the latter. And in the self-delivery mode, merchants can develop higher safety capacities by charging delivery fees. The authors prove that regardless of the delivery mode, omnichannel sales can bring higher profits to merchants by integrating demand.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The authors focus on analyzing the capacity management of omnichannel catering merchants at the ordering, production and delivery stages. And the authors also add the delivery process into the omnichannel for analysis, so as to solve the problem of capacity decision-making under different delivery modes. The management of delivery capacity and its impact on other stages\u2019 capacities are not covered in other literature studies, which is one of the main innovations of this paper.<\/jats:p><\/jats:sec>","DOI":"10.1108\/k-09-2022-1205","type":"journal-article","created":{"date-parts":[[2023,2,28]],"date-time":"2023-02-28T21:07:25Z","timestamp":1677618445000},"page":"1958-1986","source":"Crossref","is-referenced-by-count":10,"title":["The optimal capacity decision of\u00a0the catering merchant in omnichannel \u2013 service, production and delivery capacity"],"prefix":"10.1108","volume":"53","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-5383-6456","authenticated-orcid":false,"given":"Wentao","family":"Zhan","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Minghui","family":"Jiang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Xueping","family":"Wang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2023,3,2]]},"reference":[{"issue":"1","key":"key2024050215015498400_ref001","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1287\/mnsc.1100.1250","article-title":"Quality-speed conundrum: trade-offs in customer-intensive services","volume":"57","year":"2011","journal-title":"Management Science"},{"issue":"1","key":"key2024050215015498400_ref002","doi-asserted-by":"crossref","first-page":"151","DOI":"10.1287\/opre.2014.1333","article-title":"Auction design for the efficient allocation of service capacity under congestion","volume":"63","year":"2015","journal-title":"Operations Research"},{"issue":"10","key":"key2024050215015498400_ref003","doi-asserted-by":"crossref","first-page":"1668","DOI":"10.1287\/mnsc.1100.1203","article-title":"Capacity sizing under parameter uncertainty: safety staffing principles revisited","volume":"56","year":"2010","journal-title":"Management Science"},{"issue":"2","key":"key2024050215015498400_ref004","doi-asserted-by":"crossref","first-page":"167","DOI":"10.1287\/mnsc.1040.0322","article-title":"Managing flexible capacity in a make-to-order environment","volume":"51","year":"2005","journal-title":"Management Science"},{"issue":"5","key":"key2024050215015498400_ref005","doi-asserted-by":"crossref","first-page":"685","DOI":"10.1287\/mnsc.45.5.685","article-title":"Capacity allocation using past sales: when to turn-and-earn","volume":"45","year":"1999","journal-title":"Management Science"},{"issue":"1","key":"key2024050215015498400_ref006","doi-asserted-by":"crossref","first-page":"234","DOI":"10.1016\/j.ejor.2015.07.014","article-title":"Impact of an \u2018online-to-store\u2019 channel on demand allocation, pricing and profitability","volume":"248","year":"2016","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"key2024050215015498400_ref007","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1111\/j.1937-5956.2006.tb00002.x","article-title":"Boiling frogs: pricing strategies for a manufacturer adding a direct channel that competes with the traditional channel","volume":"15","year":"2006","journal-title":"Production Operation Management"},{"issue":"9","key":"key2024050215015498400_ref008","doi-asserted-by":"crossref","first-page":"6539","DOI":"10.1287\/mnsc.2021.4245","article-title":"Food delivery service and restaurant: friend or foe?","volume":"68","year":"2022","journal-title":"Management Science"},{"key":"key2024050215015498400_ref009","doi-asserted-by":"crossref","first-page":"461","DOI":"10.1016\/j.jbusres.2022.06.031","article-title":"Designing a seamless shopping journey through omnichannel retailer integration","volume":"150","year":"2022","journal-title":"Journal of Business Research"},{"issue":"2","key":"key2024050215015498400_ref010","doi-asserted-by":"crossref","first-page":"2063","DOI":"10.1109\/TNSM.2020.3044892","article-title":"Business-driven support for infrastructure as a service capacity management through system dynamics simulations","volume":"18","year":"2021","journal-title":"IEEE Transactions on Network and Service Management"},{"issue":"8","key":"key2024050215015498400_ref011","doi-asserted-by":"crossref","first-page":"2478","DOI":"10.1287\/mnsc.2016.2473","article-title":"Omnichannel retail operations with buy-online-and-pick-up-in-store","volume":"63","year":"2017","journal-title":"Management Science"},{"issue":"8","key":"key2024050215015498400_ref012","doi-asserted-by":"crossref","first-page":"3595","DOI":"10.1287\/mnsc.2017.2787","article-title":"Omnichannel service operations with online and offline self-order technologies","volume":"64","year":"2018","journal-title":"Management Science"},{"key":"key2024050215015498400_ref013","unstructured":"Guillot, C. 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