{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,8,2]],"date-time":"2025-08-02T17:26:18Z","timestamp":1754155578599,"version":"3.41.2"},"reference-count":49,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2024,1,23]],"date-time":"2024-01-23T00:00:00Z","timestamp":1705968000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2025,3,5]]},"abstract":"Purpose<\/jats:title>This paper aims to propose a bed and breakfast (B&B) recommendation method that takes into account review timeliness and user preferences to help consumers choose the most satisfactory B&B.<\/jats:p><\/jats:sec>Design\/methodology\/approach<\/jats:title>This paper proposes a B&B ranking method based on improved intuitionistic fuzzy sets. First, text mining and cluster analysis are combined to identify the concerns of consumers and construct an attribute set. Second, an attribute-level-based text sentiment analysis is established. The authors propose an improved intuitionistic fuzzy set, which is more in line with the actual situation of sentiment analysis of online reviews. Next, subjective-objective combinatorial assignments are applied, considering the consumers\u2019 preferences. Finally, the vlsekriterijumska optimizacija i kompromisno resenje (VIKOR) algorithm, based on the improved score function, is advised to evaluate B&Bs.<\/jats:p><\/jats:sec>Findings<\/jats:title>A case study is presented to illustrate the use of the proposed method. Comparative analysis with other multi-attribute decision-making (MADM) methods proves the effectiveness and superiority of the VIKOR algorithm based on the improved intuitionistic fuzzy sets proposed in this paper.<\/jats:p><\/jats:sec>Originality\/value<\/jats:title>Proposing a B&B recommendation method that takes into account review timeliness and user customization is the innovation of this paper. In this approach, the authors propose improved intuitionistic fuzzy sets. Compared with the traditional intuitionistic fuzzy set, the improved intuitionistic fuzzy set increases the abstention membership, which is more in line with the actual situation of attribute-level sentiment analysis of online reviews.<\/jats:p><\/jats:sec>","DOI":"10.1108\/k-10-2023-2153","type":"journal-article","created":{"date-parts":[[2024,1,22]],"date-time":"2024-01-22T21:54:55Z","timestamp":1705960495000},"page":"2469-2493","source":"Crossref","is-referenced-by-count":1,"title":["A novel B&B recommendation method based on improved intuitionistic fuzzy sets"],"prefix":"10.1108","volume":"54","author":[{"given":"Chong","family":"Wu","sequence":"first","affiliation":[]},{"ORCID":"https:\/\/orcid.org\/0009-0006-4764-7137","authenticated-orcid":false,"given":"Zijiao","family":"Zhang","sequence":"additional","affiliation":[]},{"given":"Chang","family":"Liu","sequence":"additional","affiliation":[]},{"given":"Yiwen","family":"Zhang","sequence":"additional","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2024,1,23]]},"reference":[{"issue":"6","key":"key2025030505252456700_ref001","doi-asserted-by":"publisher","first-page":"1143","DOI":"10.1287\/mksc.2023.1437","article-title":"I hear you: does quality improve with customer voice?","volume":"42","year":"2023","journal-title":"Marketing Science"},{"issue":"5","key":"key2025030505252456700_ref002","doi-asserted-by":"publisher","DOI":"10.1016\/j.heliyon.2023.e16337","article-title":"Rating vs. reviews: does official rating capture what is important to customers?","volume":"9","year":"2023","journal-title":"Heliyon"},{"key":"key2025030505252456700_ref003","doi-asserted-by":"publisher","DOI":"10.1016\/j.landusepol.2023.106600","article-title":"The spatial production of rural settlements as rural homestays in the context of rural revitalization: evidence from a rural tourism experiment in a Chinese village","volume":"128","year":"2023","journal-title":"Land Use Policy"},{"issue":"1","key":"key2025030505252456700_ref004","doi-asserted-by":"publisher","first-page":"127","DOI":"10.1007\/s40558-022-00223-y","article-title":"Ranking hotels through multi-dimensional hotel information: a method considering travelers' preferences and expectations","volume":"24","year":"2022","journal-title":"Information Technology and Tourism"},{"key":"key2025030505252456700_ref005","doi-asserted-by":"publisher","DOI":"10.1016\/j.cie.2022.108648","article-title":"Customer preference identification from hotel online reviews: a neural network based fine-grained sentiment analysis","volume":"172","year":"2022","journal-title":"Computers and Industrial Engineering"},{"key":"key2025030505252456700_ref006","doi-asserted-by":"publisher","first-page":"263","DOI":"10.1016\/j.ijinfomgt.2017.11.001","article-title":"Social media analytics: extracting and visualizing Hilton hotel ratings and reviews from TripAdvisor","volume":"48","year":"2019","journal-title":"International Journal of Information Management"},{"issue":"2","key":"key2025030505252456700_ref007","doi-asserted-by":"publisher","first-page":"327","DOI":"10.1007\/s10726-022-09810-0","article-title":"How tourist group books hotels meeting the majority affective expectations: a group selection frame with Kansei text mining and consensus coordinating","volume":"32","year":"2022","journal-title":"Group Decision and Negotiation"},{"issue":"4","key":"key2025030505252456700_ref008","doi-asserted-by":"publisher","first-page":"1270","DOI":"10.1108\/ijchm-08-2021-0975","article-title":"A hotel stay for a respite from work? Examining recovery experience, rumination and well-being among hotel and bed-and-breakfast guests","volume":"34","year":"2022","journal-title":"International Journal of Contemporary Hospitality Management"},{"key":"key2025030505252456700_ref009","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2022.118503","article-title":"Hotel recommendation algorithms based on online reviews and probabilistic linguistic term sets","volume":"210","year":"2022","journal-title":"Expert Systems with Applications"},{"key":"key2025030505252456700_ref010","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2020.114306","article-title":"Criteria determination of analytic hierarchy process using a topic model","volume":"169","year":"2021","journal-title":"Expert Systems with Applications"},{"issue":"01","key":"key2025030505252456700_ref011","doi-asserted-by":"publisher","first-page":"399","DOI":"10.1142\/s0219622020500522","article-title":"A hotel recommender system for tourists using the artificial bee colony algorithm and fuzzy TOPSIS model: a case study of TripAdvisor","volume":"20","year":"2021","journal-title":"International Journal of Information Technology and Decision Making"},{"issue":"13","key":"key2025030505252456700_ref012","doi-asserted-by":"publisher","first-page":"16347","DOI":"10.1007\/s10489-022-04273-x","article-title":"Online reviews-oriented hotel selection: a large-scale group decision-making method based on the expectations of decision makers","volume":"53","year":"2022","journal-title":"Applied Intelligence"},{"issue":"ahead-of-print","key":"key2025030505252456700_ref013","doi-asserted-by":"publisher","DOI":"10.1108\/K-01-2023-0136","article-title":"Standard deviation and rank sum-based MARCOS model under intuitionistic fuzzy information for hospital site selection","volume":"ahead-of-print","year":"2023","journal-title":"Kybernetes"},{"issue":"1","key":"key2025030505252456700_ref014","doi-asserted-by":"publisher","first-page":"4373","DOI":"10.1007\/s10115-020-01491-y","article-title":"Pythagorean fuzzy MULTIMOORA method based on distance measure and score function: its application in multicriteria decision making process","volume":"62","year":"2020","journal-title":"Knowledge and Information Systems"},{"key":"key2025030505252456700_ref015","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2022.118875","article-title":"An online reviews-driven large-scale group decision making approach for evaluating user satisfaction of sharing accommodation","volume":"213","year":"2022","journal-title":"Expert Systems with Applications"},{"issue":"4","key":"key2025030505252456700_ref016","doi-asserted-by":"publisher","DOI":"10.1002\/cpe.7538","article-title":"A novel hybrid deep learning model for aspect based sentiment analysis","volume":"35","year":"2023","journal-title":"Concurrency and Computation-Practice and Experience"},{"key":"key2025030505252456700_ref017","doi-asserted-by":"publisher","first-page":"95","DOI":"10.1016\/j.dss.2019.02.004","article-title":"Hotel selection using a modified TOPSIS-based decision support algorithm","volume":"120","year":"2019","journal-title":"Decision Support Systems"},{"issue":"4","key":"key2025030505252456700_ref018","doi-asserted-by":"publisher","first-page":"1097","DOI":"10.1108\/tr-10-2020-0474","article-title":"Effect of B&B host responses to online reviews on subsequent reviews: the moderating effects of class level","volume":"77","year":"2021","journal-title":"Tourism Review"},{"issue":"6","key":"key2025030505252456700_ref019","doi-asserted-by":"publisher","first-page":"1139","DOI":"10.3846\/tede.2019.10766","article-title":"Hotel selection utilizing online reviews: a novel decision support model based on sentiment analysis and dl-vikor method","volume":"25","year":"2019","journal-title":"Technological and Economic Development of Economy"},{"issue":"1","key":"key2025030505252456700_ref020","doi-asserted-by":"publisher","first-page":"661","DOI":"10.3233\/jifs-221041","article-title":"A novel approach for ranking intuitionistic fuzzy numbers and its application to decision making","volume":"44","year":"2023","journal-title":"Journal of Intelligent and Fuzzy Systems"},{"key":"key2025030505252456700_ref021","doi-asserted-by":"publisher","first-page":"18","DOI":"10.1016\/j.engappai.2015.06.009","article-title":"RWFIM: recent weighted-frequent itemsets mining","volume":"45","year":"2015","journal-title":"Engineering Applications of Artificial Intelligence"},{"key":"key2025030505252456700_ref022","doi-asserted-by":"publisher","DOI":"10.1155\/2018\/9531064","article-title":"Multiattribute group decision-making based on linguistic Pythagorean fuzzy interaction partitioned Bonferroni mean aggregation operators","volume":"2018","year":"2018","journal-title":"Complexity"},{"key":"key2025030505252456700_ref023","doi-asserted-by":"publisher","DOI":"10.1016\/j.scs.2019.101873","article-title":"MULTIMOORA based MCDM model for site selection of car sharing station under picture fuzzy environment","volume":"53","year":"2020","journal-title":"Sustainable Cities and Society"},{"issue":"10","key":"key2025030505252456700_ref024","doi-asserted-by":"publisher","first-page":"10540","DOI":"10.3934\/math.2021612","article-title":"Medical waste treatment scheme selection based on single-valued neutrosophic numbers","volume":"6","year":"2021","journal-title":"AIMS Mathematics"},{"key":"key2025030505252456700_ref025","doi-asserted-by":"publisher","first-page":"284","DOI":"10.1016\/j.jhtm.2023.06.021","article-title":"B & B accommodation entrepreneurship in rural China: how does embeddedness make a difference?","volume":"56","year":"2023","journal-title":"Journal of Hospitality and Tourism Management"},{"issue":"3","key":"key2025030505252456700_ref026","doi-asserted-by":"publisher","first-page":"654","DOI":"10.1108\/tr-01-2019-0024","article-title":"Online travel review rating scales and effects on hotel scoring and competitiveness","volume":"76","year":"2020","journal-title":"Tourism Review"},{"issue":"1","key":"key2025030505252456700_ref027","doi-asserted-by":"publisher","first-page":"156","DOI":"10.1002\/cb.2165","article-title":"A cross-cultural study on online reviews and decision making: an eye-tracking approach","volume":"23","year":"2023","journal-title":"Journal of Consumer Behaviour"},{"key":"key2025030505252456700_ref028","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2020.102495","article-title":"Hotel selection driven by online textual reviews: applying a semantic partitioned sentiment dictionary and evidence theory","volume":"88","year":"2020","journal-title":"International Journal of Hospitality Management"},{"issue":"1","key":"key2025030505252456700_ref029","doi-asserted-by":"publisher","first-page":"371","DOI":"10.1007\/s40815-021-01141-7","article-title":"New MULTIMOORA and pairwise evaluation-based MCDM methods for hotel selection based on the projection measure of Z-numbers","volume":"24","year":"2022","journal-title":"International Journal of Fuzzy Systems"},{"key":"key2025030505252456700_ref030","doi-asserted-by":"publisher","DOI":"10.1016\/j.ijhm.2021.102885","article-title":"BayesRec: personalize search ranking with customer attribute-level willingness-to-pay using heterogeneous booking choice data","volume":"94","year":"2021","journal-title":"International Journal of Hospitality Management"},{"key":"key2025030505252456700_ref031","doi-asserted-by":"publisher","DOI":"10.1016\/j.eswa.2022.118832","article-title":"Intuitionistic fuzzy geometric aggregation operators in the framework of Aczel-Alsina triangular norms and their application to multiple attribute decision making","volume":"212","year":"2022","journal-title":"Expert Systems with Applications"},{"issue":"2","key":"key2025030505252456700_ref032","doi-asserted-by":"publisher","first-page":"390","DOI":"10.5755\/j01.itc.51.2.30701","article-title":"A hotel recommender system based on multi-criteria collaborative filtering","volume":"51","year":"2022","journal-title":"Information Technology and Control"},{"issue":"3","key":"key2025030505252456700_ref033","doi-asserted-by":"publisher","first-page":"467","DOI":"10.1016\/s0165-0114(98)00402-3","article-title":"Entropy for intuitionistic fuzzy sets","volume":"118","year":"2001","journal-title":"Fuzzy Sets and Systems"},{"issue":"7","key":"key2025030505252456700_ref034","doi-asserted-by":"publisher","first-page":"2590","DOI":"10.1108\/ijchm-05-2022-0643","article-title":"Assessing the application of multi-criteria decision making techniques in hospitality and tourism research: a bibliometric study","volume":"35","year":"2023","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"6","key":"key2025030505252456700_ref035","doi-asserted-by":"publisher","first-page":"1433","DOI":"10.1007\/s10726-021-09735-0","article-title":"The recommendation method for hotel selection under traveller preference characteristics: a cloud-based multi-criteria group decision support model","volume":"30","year":"2021","journal-title":"Group Decision and Negotiation"},{"issue":"1","key":"key2025030505252456700_ref036","doi-asserted-by":"publisher","first-page":"72","DOI":"10.1108\/tr-05-2022-0218","article-title":"How B&B experience affects customer value cocreation under the social servicescape: an emotional psychological perspective","volume":"78","year":"2022","journal-title":"Tourism Review"},{"issue":"19","key":"key2025030505252456700_ref038","doi-asserted-by":"publisher","DOI":"10.3390\/math11194106","article-title":"Research on a hotel collaborative filtering recommendation algorithm based on the probabilistic language term set","volume":"11","year":"2023","journal-title":"Mathematics"},{"issue":"ahead-of-print","key":"key2025030505252456700_ref037","doi-asserted-by":"publisher","DOI":"10.1108\/IJCHM-04-2022-0486","article-title":"Social networks, network interaction and resilience of B&Bs in rural China","volume":"ahead-of-print","year":"2022","journal-title":"International Journal of Contemporary Hospitality Management"},{"issue":"1","key":"key2025030505252456700_ref039","doi-asserted-by":"publisher","DOI":"10.1007\/s44196-022-00073-w","article-title":"A novel hotel selection decision support model based on the online reviews from opinion leaders by best worst method","volume":"15","year":"2022","journal-title":"International Journal of Computational Intelligence Systems"},{"issue":"9","key":"key2025030505252456700_ref040","doi-asserted-by":"publisher","first-page":"10716","DOI":"10.1007\/s10489-021-02991-2","article-title":"A consensus group decision making method for hotel selection with online reviews by sentiment analysis","volume":"52","year":"2022","journal-title":"Applied Intelligence"},{"key":"key2025030505252456700_ref041","doi-asserted-by":"publisher","DOI":"10.1016\/j.techsoc.2021.101528","article-title":"Customers segmentation in eco-friendly hotels using multi-criteria and machine learning techniques","volume":"65","year":"2021","journal-title":"Technology in Society"},{"key":"key2025030505252456700_ref043","doi-asserted-by":"publisher","first-page":"741","DOI":"10.1016\/j.asoc.2017.08.009","article-title":"A multi-criteria decision-making model for hotel selection with linguistic distribution assessments","volume":"67","year":"2018","journal-title":"Applied Soft Computing"},{"key":"key2025030505252456700_ref044","doi-asserted-by":"publisher","first-page":"76","DOI":"10.1016\/j.ins.2019.03.018","article-title":"Multiattribute decision making based on novel score function of intuitionistic fuzzy values and modified VIKOR method","volume":"488","year":"2019","journal-title":"Information Sciences"},{"issue":"1","key":"key2025030505252456700_ref045","doi-asserted-by":"publisher","first-page":"20","DOI":"10.1049\/cje.2016.01.004","article-title":"Privacy-preserving collaborative filtering based on time-drifting characteristic","volume":"25","year":"2016","journal-title":"Chinese Journal of Electronics"},{"key":"key2025030505252456700_ref046","doi-asserted-by":"publisher","DOI":"10.1016\/j.tmp.2023.101105","article-title":"Emerging trends in online reviews research in hospitality and tourism: a scientometric update (2000-2020)","volume":"47","year":"2023","journal-title":"Tourism Management Perspectives"},{"issue":"7","key":"key2025030505252456700_ref047","doi-asserted-by":"publisher","first-page":"16340","DOI":"10.3934\/math.2023837","article-title":"Statistical correlation coefficients for single-valued neutrosophic sets and their applications in medical diagnosis","volume":"8","year":"2023","journal-title":"AIMS Mathematics"},{"issue":"3","key":"key2025030505252456700_ref048","doi-asserted-by":"publisher","DOI":"10.1016\/j.im.2022.103626","article-title":"Consumer preference analysis based on text comments and ratings: a multi-attribute decision-making perspective","volume":"59","year":"2022","journal-title":"Information & Management"},{"key":"key2025030505252456700_ref049","doi-asserted-by":"publisher","DOI":"10.3389\/fenvs.2022.915110","article-title":"Rural landscape characterization from the perspective of the tourist using online reviews: a case study of Yayou Gou Village in Shandong, China","volume":"10","year":"2022","journal-title":"Frontiers in Environmental Science"},{"key":"key2025030505252456700_ref050","doi-asserted-by":"publisher","first-page":"107","DOI":"10.1016\/j.jmsy.2018.04.017","article-title":"Production performance prognostics through model-based analytical method and recency-weighted stochastic approximation method","volume":"47","year":"2018","journal-title":"Journal of Manufacturing Systems"}],"container-title":["Kybernetes"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-10-2023-2153\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-10-2023-2153\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:50:50Z","timestamp":1753393850000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/k\/article\/54\/4\/2469-2493\/1240521"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2024,1,23]]},"references-count":49,"journal-issue":{"issue":"4","published-online":{"date-parts":[[2024,1,23]]},"published-print":{"date-parts":[[2025,3,5]]}},"alternative-id":["10.1108\/K-10-2023-2153"],"URL":"https:\/\/doi.org\/10.1108\/k-10-2023-2153","relation":{},"ISSN":["0368-492X"],"issn-type":[{"type":"print","value":"0368-492X"}],"subject":[],"published":{"date-parts":[[2024,1,23]]}}}