{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,1,15]],"date-time":"2026-01-15T23:16:14Z","timestamp":1768518974429,"version":"3.49.0"},"reference-count":74,"publisher":"Emerald","issue":"5","license":[{"start":{"date-parts":[[2020,7,23]],"date-time":"2020-07-23T00:00:00Z","timestamp":1595462400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2021,5,3]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>As one of the omnichannel sales models, \u201cbuy online and pick up in store\u201d (BOPS) not only is used in the commercial field but also has gradually attracted many scholars\u2019 interests. However, although there are numerous research ideas, most of the current work is still limited to theoretical and empirical research, and few scholars study BOPS through models. This paper aims to discuss the best market conditions and opportunities for the implementation of BOPS against the backdrop of omnichannel by means of mathematical models and data simulations and discuss the optimal price\u2013service strategies under different sales models.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>First, from the perspective of different consumer shopping types, this paper separately divides consumers into different groups in traditional \u201cdual channel\u201d and BOPS models. Then, the authors analyze the impact of company market size, consumer service sensitivity and the scale of BOPS on companies\u2019 strategies and the profit of the supply chain. Subsequently, they conduct an empirical analysis through specific values. Finally, the authors further expand the model on the basis of the original research, and discuss the retailer\u2019s fairness concerns and unit compensation strategy to ensure that the research content is more rigorous.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>It is observed that whether companies adopt BOPS depends on consumers\u2019 service sensitivity degree and the scale of BOPS consumers and online retailers: when the sensitivity and the proportion of online consumers are high or the number of BOPS consumers is large, it is more advantageous for companies to implement BOPS. Moreover, companies should not only consider the market scale and production cost but also have a precise orientation of consumers\u2019 experience sensitivity and willingness to engage in extra consumption when making price and service strategies. At the same time, the compensation strategy of companies and the peer-regarding fairness concern behavior of offline retailers will affect the optimal price and service strategy in the BOPS model.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Social implications<\/jats:title>\n<jats:p>These results provide managerial insights for companies preparing to implement BOPS and promote the development of relevant theories in the channel field.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>At present, most of the research on BOPS is based on empirical reviews. However, this paper analyzes the applicability and feasibility of implementing BOPS by using specific models, and it will provide some reference for companies preparing to implement BOPS. In addition, this paper also discusses the unit compensation strategy and peer-regarding fairness concern behavior in the BOPS model, which have not been studied by relevant scholars.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/k-11-2019-0774","type":"journal-article","created":{"date-parts":[[2020,7,31]],"date-time":"2020-07-31T08:13:12Z","timestamp":1596183192000},"page":"1588-1620","source":"Crossref","is-referenced-by-count":14,"title":["Integration of online and offline channels in retail: feasibility of BOPS?"],"prefix":"10.1108","volume":"50","author":[{"given":"Qinyi","family":"Zhang","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Wen","family":"Cao","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Yongmei","family":"Liu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Zhichao","family":"Zhang","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","published-online":{"date-parts":[[2020,7,23]]},"reference":[{"issue":"4","key":"key2024071512201756700_ref07b","doi-asserted-by":"crossref","first-page":"410","DOI":"10.1287\/msom.2.4.410.12339","article-title":"Impact of uncertainty and risk aversion on price and order quantity in the newsvendor problem[J]","volume":"2","year":"2000","journal-title":"Manufacturing & Service Operations Management"},{"issue":"4","key":"key2024071512201756700_ref001","doi-asserted-by":"crossref","first-page":"713","DOI":"10.1287\/mnsc.1100.1306","article-title":"Buying from the babbling retailer? The impact of availability information on customer behavior","volume":"57","year":"2011","journal-title":"Management Science"},{"issue":"3","key":"key2024071512201756700_ref002","doi-asserted-by":"crossref","first-page":"1101","DOI":"10.1287\/mnsc.2016.2620","article-title":"Pricing in competitive search markets: the roles of price information and fairness perceptions","volume":"64","year":"2018","journal-title":"Management Science"},{"issue":"1","key":"key2024071512201756700_ref003","doi-asserted-by":"crossref","first-page":"60","DOI":"10.1509\/jmkr.45.1.60","article-title":"Customer channel migration","volume":"45","year":"2008","journal-title":"Journal of Marketing Research"},{"issue":"7","key":"key2024071512201756700_ref004","doi-asserted-by":"crossref","first-page":"1129","DOI":"10.1111\/poms.12165","article-title":"Browse-and-switch: retail-online competition under value uncertainty","volume":"23","year":"2014","journal-title":"Production and Operations Management"},{"issue":"1","key":"key2024071512201756700_ref005","first-page":"45","article-title":"How to win in an omnichannel world","volume":"56","year":"2014","journal-title":"MIT Sloan Management Review"},{"issue":"4","key":"key2024071512201756700_ref006","doi-asserted-by":"crossref","first-page":"1629","DOI":"10.1287\/mnsc.2016.2684","article-title":"Offline showrooms in omnichannel retail: demand and operational benefits","volume":"64","year":"2018","journal-title":"Management Science"},{"issue":"3","key":"key2024071512201756700_ref007","doi-asserted-by":"crossref","first-page":"1321","DOI":"10.1016\/j.ejor.2010.07.017","article-title":"Channel coordination under fairness concerns and nonlinear demand","volume":"207","year":"2010","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"key2024071512201756700_ref008","doi-asserted-by":"crossref","first-page":"40","DOI":"10.1111\/j.1937-5956.2006.tb00002.x","article-title":"Boiling frogs: pricing strategies for a manufacturer adding a direct channel that competes with the traditional channel","volume":"15","year":"2006","journal-title":"Production and Operations Management"},{"issue":"4","key":"key2024071512201756700_ref009","doi-asserted-by":"crossref","first-page":"654","DOI":"10.1287\/msom.1070.0177","article-title":"Dual sales channel management with service competition","volume":"10","year":"2008","journal-title":"Manufacturing and Service Operations Management"},{"key":"key2024071512201756700_ref010","unstructured":"Clifford, S. (2011), \u201cWal-Mart has a web plan to bolster instore sales\u201d, New York Times, 10 March, available at: www.nytimes.com\/2011\/03\/11\/business\/11shop.html"},{"issue":"8","key":"key2024071512201756700_ref011","doi-asserted-by":"crossref","first-page":"1303","DOI":"10.1287\/mnsc.1060.0697","article-title":"Fairness and channel coordination","volume":"53","year":"2007","journal-title":"Management Science"},{"issue":"1","key":"key2024071512201756700_ref012","doi-asserted-by":"crossref","first-page":"312","DOI":"10.1016\/j.ijpe.2012.05.014","article-title":"Pricing policies in a dual-channel supply chain with retail services","volume":"139","year":"2012","journal-title":"International Journal of Production Economics"},{"issue":"8","key":"key2024071512201756700_ref013","doi-asserted-by":"crossref","first-page":"1358","DOI":"10.1111\/poms.12327","article-title":"Competition and coordination in a two-channel supply chain","volume":"24","year":"2015","journal-title":"Production and Operations Management"},{"issue":"4","key":"key2024071512201756700_ref014","first-page":"56","article-title":"Suning VS gome: e-commerce \u201cdeformable","volume":"1","year":"2013","journal-title":"China Post"},{"issue":"17","key":"key2024071512201756700_ref015","doi-asserted-by":"crossref","first-page":"5070","DOI":"10.1080\/00207543.2014.895446","article-title":"News vendor model for a dyadic supply chain with nash bargaining fairness concerns","volume":"52","year":"2014","journal-title":"International Journal of Production Research"},{"issue":"2","key":"key2024071512201756700_ref016","doi-asserted-by":"crossref","first-page":"412","DOI":"10.1287\/msom.2018.0747","article-title":"Buyback pricing of durable goods in dual distribution channels","volume":"22","year":"2020","journal-title":"Manufacturing and Service Operations Management"},{"issue":"4","key":"key2024071512201756700_ref017","doi-asserted-by":"crossref","first-page":"1477","DOI":"10.1287\/mnsc.2016.2630","article-title":"Unfair pay and health","volume":"64","year":"2018","journal-title":"Management Science"},{"issue":"3","key":"key2024071512201756700_ref018","first-page":"101","article-title":"Pricing and service cooperation with \u201cBuy-online, pick-up-in-store\u201d: considering up selling effect and leadership structures","volume":"26","year":"2018","journal-title":"Chinese Journal of Management Science"},{"issue":"3","key":"key2024071512201756700_ref019","doi-asserted-by":"crossref","first-page":"817","DOI":"10.1162\/003355399556151","article-title":"A theory of fairness, competition, and cooperation","volume":"114","year":"1999","journal-title":"The Quarterly Journal of Economics"},{"issue":"1","key":"key2024071512201756700_ref020","doi-asserted-by":"crossref","first-page":"121","DOI":"10.1111\/j.1468-0262.2007.00734.x","article-title":"Fairness and contract design","volume":"75","year":"2007","journal-title":"Econometrica"},{"issue":"6","key":"key2024071512201756700_ref021","doi-asserted-by":"crossref","first-page":"1434","DOI":"10.1287\/mnsc.2014.1951","article-title":"Integration of online and offline channels in retail: the impact of sharing reliable inventory availability information","volume":"60","year":"2014","journal-title":"Management Science"},{"issue":"8","key":"key2024071512201756700_ref022","doi-asserted-by":"crossref","first-page":"2478","DOI":"10.1287\/mnsc.2016.2473","article-title":"Omnichannel retail operations with buy online and pick up in store","volume":"63","year":"2017","journal-title":"Management Science"},{"issue":"8","key":"key2024071512201756700_ref023","doi-asserted-by":"crossref","first-page":"3595","DOI":"10.1287\/mnsc.2017.2787","article-title":"Omnichannel service operations with online and offline Self-Order technologies","volume":"64","year":"2018","journal-title":"Management Science"},{"issue":"1","key":"key2024071512201756700_ref024","doi-asserted-by":"crossref","first-page":"86","DOI":"10.1287\/msom.2018.0759","article-title":"Optimal retail location: empirical methodology and application to practice","volume":"21","year":"2019","journal-title":"Manufacturing and Service Operations Management"},{"key":"key2024071512201756700_ref025","unstructured":"Halzack, S. (2015), \u201cFrom new mobile offerings to a potential off-price business, a look at what\u2019s in store for Macy\u2019s\u201d, Washington Post, 13 January, available at: www.washingtonpost.com\/news\/business\/wp\/2015\/01\/13\/from-new-mobile-offerings-to-a-potential-offprice-business-a-look-at-whats-in-store-for-macys\/"},{"issue":"3","key":"key2024071512201756700_ref026","doi-asserted-by":"crossref","first-page":"241","DOI":"10.1287\/ijoo.2019.0018","article-title":"A practical price optimization approach for omnichannel retailing","volume":"1","year":"2019","journal-title":"INFORMS Journal on Optimization"},{"issue":"2","key":"key2024071512201756700_ref027","doi-asserted-by":"crossref","first-page":"83","DOI":"10.4018\/JOEUC.2019040105","article-title":"Measuring e-Learners' perceptions of service quality","volume":"31","year":"2019","journal-title":"Journal of Organizational and End User Computing"},{"issue":"2","key":"key2024071512201756700_ref028","first-page":"S0377221718300973","article-title":"Buy online and pick up in-store: design of the service area","volume":"268","year":"2018","journal-title":"European Journal of Operational Research"},{"issue":"3","key":"key2024071512201756700_ref029","doi-asserted-by":"crossref","first-page":"469","DOI":"10.1287\/mksc.2018.1084","article-title":"Showrooming and webrooming: Information externalities between online and offline sellers","volume":"37","year":"2018","journal-title":"Marketing Science"},{"issue":"4","key":"key2024071512201756700_ref030","first-page":"728","article-title":"Fairness as a constraint on profit seeking: entitlements in the market","volume":"76","year":"1986","journal-title":"American Economic Review"},{"issue":"8","key":"key2024071512201756700_ref031","article-title":"Determinants of the intention to use buy-online, pickup in-store (bops): the moderating effects of situational factors and product type","volume":"34","year":"2017","journal-title":"Telematics and Informatics"},{"issue":"1","key":"key2024071512201756700_ref032","doi-asserted-by":"crossref","first-page":"54","DOI":"10.1177\/002224379503200107","article-title":"The effects of supplier fairness on vulnerable resellers","volume":"32","year":"1995","journal-title":"Journal of Marketing Research"},{"key":"key2024071512201756700_ref033","unstructured":"Kusuda, Y. (2019), \u201cBuy-online-and-pick-up-in-store in omnichannel retailing\u201d, Working paper."},{"issue":"9","key":"key2024071512201756700_ref034","first-page":"2705","article-title":"Behavior-based pricing: an analysis of the impact of peer-induced fairness","volume":"62","year":"2015","journal-title":"Management Science"},{"issue":"1","key":"key2024071512201756700_ref035","doi-asserted-by":"crossref","first-page":"170","DOI":"10.1287\/mksc.2018.1120","article-title":"Managing consumer deliberations in a decentralized distribution channel","volume":"38","year":"2019","journal-title":"Marketing Science"},{"issue":"2","key":"key2024071512201756700_ref036","first-page":"168","article-title":"Is it always beneficial to implement BOPS? A comparative research with traditional dual channel","volume":"27","year":"2018","journal-title":"Operations Research and Management Science"},{"issue":"1","key":"key2024071512201756700_ref037","first-page":"176","article-title":"A quality - price competition between manufacturers based on showroom","volume":"28","year":"2019","journal-title":"Operations Research and Management Science"},{"issue":"1","key":"key2024071512201756700_ref038","first-page":"90","article-title":"Channel integration of BOPS considering off-line sales effort differences","volume":"33","year":"2018","journal-title":"Jounal of Systems and Engineering"},{"issue":"6","key":"key2024071512201756700_ref039","first-page":"813","article-title":"Research of manufacturer\u2019s channel selection based on free-riding","volume":"29","year":"2014","journal-title":"Journal of Systems Engineering"},{"issue":"1","key":"key2024071512201756700_ref040","doi-asserted-by":"crossref","first-page":"56","DOI":"10.3390\/ijerph15010056","article-title":"The development evaluation of economic zones in china","volume":"15","year":"2018","journal-title":"International Journal of Environmental Research and Public Health"},{"issue":"7","key":"key2024071512201756700_ref041","doi-asserted-by":"crossref","first-page":"3076","DOI":"10.1287\/mnsc.2017.2764","article-title":"Competitive strategies for brick-and-Mortar stores to counter 'showrooming","volume":"64","year":"2018","journal-title":"Management Science"},{"issue":"1","key":"key2024071512201756700_ref042","doi-asserted-by":"crossref","first-page":"55","DOI":"10.1287\/stsc.2019.0100","article-title":"Transparency and fairness in organizational decisions: an experimental investigation using the paired ultimatum game","volume":"5","year":"2020","journal-title":"Strategy Science"},{"issue":"3","key":"key2024071512201756700_ref043","doi-asserted-by":"crossref","first-page":"311","DOI":"10.1016\/j.jretconser.2013.02.001","article-title":"Retail fairness: exploring consumer perceptions of fairness towards retailers\u2019 marketing tactics","volume":"20","year":"2013","journal-title":"Journal of Retailing and Consumer Services"},{"issue":"2","key":"key2024071512201756700_ref044","first-page":"491","article-title":"Dual-fairness supply chain with quantity discount contracts","volume":"258","year":"2016","journal-title":"European Journal of Operational Research"},{"issue":"1","key":"key2024071512201756700_ref045","doi-asserted-by":"crossref","first-page":"42","DOI":"10.1287\/mksc.1100.0588","article-title":"\u2018Bricks and clicks\u2019: the impact of product returns on the strategies of multichannel retailers","volume":"30","year":"2011","journal-title":"Marketing Science"},{"issue":"1","key":"key2024071512201756700_ref046","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1016\/j.jretai.2010.10.001","article-title":"Does online information drive offline revenues: Only for specific products and consumer segments!","volume":"87","year":"2011","journal-title":"Journal of Retailing"},{"issue":"1","key":"key2024071512201756700_ref047","doi-asserted-by":"crossref","first-page":"47","DOI":"10.1287\/msom.2018.0737","article-title":"Dynamic pricing of omnichannel inventories","volume":"21","year":"2019","journal-title":"Manufacturing and Service Operations Management"},{"key":"key2024071512201756700_ref048","article-title":"Fairness and coordination failures in supply chain contracts","year":"2009"},{"key":"key2024071512201756700_ref049","doi-asserted-by":"crossref","first-page":"63","DOI":"10.1016\/j.cie.2018.03.020","article-title":"Pricing policies for a dual-channel retailer with cross-channel returns","volume":"119","year":"2018","journal-title":"Computers and Industrial Engineering"},{"key":"key2024071512201756700_ref050","article-title":"Omni-channel 2013: the long road to adoption","year":"2013"},{"issue":"2","key":"key2024071512201756700_ref051","doi-asserted-by":"crossref","first-page":"247","DOI":"10.1109\/TEM.2012.2207903","article-title":"Coordinating a supply chain with a manufacturer-owned online channel: a dual channel model under price competition","volume":"60","year":"2013","journal-title":"IEEE Transactions on Engineering Management"},{"issue":"4","key":"key2024071512201756700_ref052","doi-asserted-by":"crossref","first-page":"488","DOI":"10.1287\/mksc.1060.0252","article-title":"How does free riding on customer service affect competition?","volume":"26","year":"2007","journal-title":"Marketing Science"},{"key":"key2024071512201756700_ref053","unstructured":"Steel, W. Daglish, T. Marriott, L. Gemmell, N. and Howell, B. (2013), \u201cE-Commerce and its effect upon the retail industry and government revenue\u201d, Working Paper Series 4333."},{"issue":"8","key":"key2024071512201756700_ref054","doi-asserted-by":"crossref","first-page":"992","DOI":"10.1287\/mnsc.48.8.992.168","article-title":"Supply chain coordination under channel rebates with sales effort effects","volume":"48","year":"2002","journal-title":"Management Science"},{"issue":"4","key":"key2024071512201756700_ref055","doi-asserted-by":"crossref","first-page":"372","DOI":"10.1287\/msom.2.4.372.12342","article-title":"Channel dynamics under price and service competition","volume":"2","year":"2000","journal-title":"Manufacturing and Service Operations Management"},{"key":"key2024071512201756700_ref056","volume-title":"A Theory of Fairness, Competition and Cooperation","year":"1999"},{"issue":"5","key":"key2024071512201756700_ref057","doi-asserted-by":"crossref","first-page":"756","DOI":"10.1287\/mksc.2019.1169","article-title":"Mobile app introduction and online and offline purchases and product returns","volume":"38","year":"2019","journal-title":"Marketing Science"},{"key":"key2024071512201756700_ref058","article-title":"Franchisees weigh joint actions to gain protections","author":"Wall Street Journal","year":"1992"},{"issue":"1","key":"key2024071512201756700_ref059","doi-asserted-by":"crossref","first-page":"86","DOI":"10.4018\/JOEUC.2019010105","article-title":"Exploring signaling roles of service providers' reputation and competence in influencing perceptions of service quality and outsourcing intentions","volume":"31","year":"2019","journal-title":"Journal of Organizational and End User Computing"},{"issue":"21","key":"key2024071512201756700_ref060","first-page":"35","article-title":"Pricing mechanism of nash bargaining fairness concerns in the closed-loop supply chain","volume":"43","year":"2013","journal-title":"Journal of Mathematics in Practice and Theory"},{"issue":"4","key":"key2024071512201756700_ref061","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1509\/jmkg.68.4.1.42733","article-title":"The price is unfair! A conceptual framework of price fairness perceptions","volume":"68","year":"2004","journal-title":"Journal of Marketing"},{"issue":"1","key":"key2024071512201756700_ref062","doi-asserted-by":"crossref","first-page":"57","DOI":"10.1287\/serv.2018.0235","article-title":"Service investment and channel structure decisions in competing supply chains","volume":"11","year":"2019","journal-title":"Service Science"},{"issue":"2","key":"key2024071512201756700_ref07a","doi-asserted-by":"crossref","first-page":"264","DOI":"10.1016\/j.ejor.2011.11.029","article-title":"Sales effort free riding and coordination with price match and channel rebate","volume":"219","year":"2012","journal-title":"European Journal of Operational Research"},{"issue":"3","key":"key2024071512201756700_ref063","doi-asserted-by":"crossref","first-page":"864","DOI":"10.3390\/su10030864","article-title":"An empirical study on the organizational trust, employee-organization relationship and innovative behavior from the integrated perspective of social exchange and organizational sustainability","volume":"10","year":"2018","journal-title":"Sustainability"},{"issue":"8","key":"key2024071512201756700_ref064","first-page":"1303","article-title":"A contrastive study of same price channel and BOPS in the context of \u2018internet\u2019","volume":"39","year":"2019","journal-title":"Journal of Systems Science and Mathematical Sciences"},{"issue":"2","key":"key2024071512201756700_ref065","doi-asserted-by":"crossref","first-page":"168","DOI":"10.1016\/j.intmar.2010.02.002","article-title":"Crafting integrated multichannel retailing strategies","volume":"24","year":"2010","journal-title":"Journal of Interactive Marketing"},{"issue":"2","key":"key2024071512201756700_ref066","first-page":"281","article-title":"Price-making decision in a two-way dual-channel closed-loop supply chain considering fairness concerns","volume":"27","year":"2018","journal-title":"Journal of Systems and Management"},{"issue":"4","key":"key2024071512201756700_ref067","first-page":"23","article-title":"Competing in the age of omnichannel retailing","volume":"54","year":"2013","journal-title":"MIT Sloan Management Review"},{"issue":"6","key":"key2024071512201756700_ref068","doi-asserted-by":"crossref","first-page":"2832","DOI":"10.1287\/mnsc.2018.3029","article-title":"Fairness in bankruptcies: an experimental study","volume":"65","year":"2019","journal-title":"Management Science"},{"issue":"3","key":"key2024071512201756700_ref069","first-page":"112","article-title":"Examining how manufacturing corporations win orders","volume":"24","year":"2013","journal-title":"South African Journal of Industrial Engineering"},{"issue":"1","key":"key2024071512201756700_ref070","doi-asserted-by":"crossref","first-page":"1","DOI":"10.1287\/mnsc.49.1.1.12749","article-title":"Direct marketing, indirect profits: a strategic analysis of dual-channel supply-chain design","volume":"49","year":"2003","journal-title":"Management Science"},{"issue":"2","key":"key2024071512201756700_ref071","doi-asserted-by":"crossref","first-page":"161","DOI":"10.1111\/poms.12064","article-title":"Distributional and peer-induced fairness in supply chain contract design","volume":"23","year":"2014","journal-title":"Production and Operations Management"},{"issue":"12","key":"key2024071512201756700_ref072","first-page":"65","article-title":"The future of shopping","volume":"89","year":"2011","journal-title":"Harvard Business Review"}],"container-title":["Kybernetes"],"original-title":[],"language":"en","link":[{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-11-2019-0774\/full\/xml","content-type":"application\/xml","content-version":"vor","intended-application":"text-mining"},{"URL":"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/K-11-2019-0774\/full\/html","content-type":"unspecified","content-version":"vor","intended-application":"similarity-checking"}],"deposited":{"date-parts":[[2025,7,24]],"date-time":"2025-07-24T21:51:05Z","timestamp":1753393865000},"score":1,"resource":{"primary":{"URL":"http:\/\/www.emerald.com\/k\/article\/50\/5\/1588-1620\/452836"}},"subtitle":[],"short-title":[],"issued":{"date-parts":[[2020,7,23]]},"references-count":74,"journal-issue":{"issue":"5","published-online":{"date-parts":[[2020,7,23]]},"published-print":{"date-parts":[[2021,5,3]]}},"alternative-id":["10.1108\/K-11-2019-0774"],"URL":"https:\/\/doi.org\/10.1108\/k-11-2019-0774","relation":{},"ISSN":["0368-492X","0368-492X"],"issn-type":[{"value":"0368-492X","type":"print"},{"value":"0368-492X","type":"electronic"}],"subject":[],"published":{"date-parts":[[2020,7,23]]}}}