{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2025,10,15]],"date-time":"2025-10-15T10:32:13Z","timestamp":1760524333804,"version":"3.41.2"},"reference-count":155,"publisher":"Emerald","issue":"9","license":[{"start":{"date-parts":[[2022,3,8]],"date-time":"2022-03-08T00:00:00Z","timestamp":1646697600000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["K"],"published-print":{"date-parts":[[2023,9,25]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Smart grid is an integration between traditional electricity grid and communication systems and networks. Providing reliable services and functions is a critical challenge for the success and diffusion of smart grids that needs to be addressed. The purpose of this study is to determine the critical criteria that affect smart grid reliability from the perspective of users and investigate the role big data plays in smart grid reliability.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>This study presents a model to investigate and identify criteria that influence smart grid reliability from the perspective of users. The model consists of 12 sub-criteria covering big data management, communication system and system characteristics aspects. Multi-criteria decision-making approach is applied to analyze data and prioritize the criteria using the fuzzy analytic hierarchy process based on the triangular fuzzy numbers. Data was collected from 16 experts in the fields of smart grid and Internet of things.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>The results show that the \u201cBig Data Management\u201d criterion has a significant impact on smart grid reliability followed by the \u201cSystem Characteristics\u201d criterion. The \u201cData Analytics\u201d and the \u201cData Visualization\u201d were ranked as the most influential sub-criteria on smart grid reliability. Moreover, sensitivity analysis has been applied to investigate the stability and robustness of results. The findings of this paper provide useful implications for academicians, engineers, policymakers and many other smart grid stakeholders.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The users are not expected to actively participate in smart grid and its services without understanding their perceptions on smart grid reliability. Very few works have studied smart grid reliability from the perspective of users. This study attempts to fill this considerable gap in literature by proposing a fuzzy model to prioritize smart grid reliability criteria.<\/jats:p><\/jats:sec>","DOI":"10.1108\/k-12-2020-0910","type":"journal-article","created":{"date-parts":[[2022,3,7]],"date-time":"2022-03-07T13:59:47Z","timestamp":1646661587000},"page":"3261-3291","source":"Crossref","is-referenced-by-count":8,"title":["Smart grid reliability evaluation and assessment"],"prefix":"10.1108","volume":"52","author":[{"ORCID":"https:\/\/orcid.org\/0000-0002-8899-4155","authenticated-orcid":false,"given":"Ibrahim","family":"Mashal","sequence":"first","affiliation":[]}],"member":"140","published-online":{"date-parts":[[2022,3,8]]},"reference":[{"key":"key2023092503022899100_ref001","first-page":"926","article-title":"A reliability perspective of distribution systems in smart grid communication networks","volume":"14","year":"2019","journal-title":"Journal of Communication"},{"volume-title":"Communication Technologies for 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