{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,3,31]],"date-time":"2026-03-31T08:05:16Z","timestamp":1774944316105,"version":"3.50.1"},"reference-count":52,"publisher":"Emerald","issue":"3","license":[{"start":{"date-parts":[[2019,9,16]],"date-time":"2019-09-16T00:00:00Z","timestamp":1568592000000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["LHT"],"published-print":{"date-parts":[[2019,9,16]]},"abstract":"<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title>\n<jats:p>The purpose of this paper is to apply expectation-confirmation theory (ECT) and the unified theory of acceptance and use of technology (UTAUT) to identify potential determinants of library patrons\u2019 intention to continue using (continuance) self-issue and return systems for borrowing and returning books. The role of continuance is specifically interesting and is well-established in the literature of information systems (ISs) and marketing because continuance is considered to be the central element for the survival of ISs and of self-service technology (SST). However, the role of continuance has been neglected by researchers studying library SST adoption.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title>\n<jats:p>A research model integrating the expectation-confirmation model of IS continuance with UTAUT was developed and empirically validated using data obtained from a field survey involving 128 active users of a self-issue and return system at a public library in Taiwan.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Findings<\/jats:title>\n<jats:p>Library patrons\u2019 continuance intention was affected by their post-adoption expectation of perceived performance, effort performance and facilitating conditions as well as their satisfaction when using self-issue and return systems. Moreover, a patron satisfaction level was influenced by performance expectancy and confirmation of initial expectations, whereas confirmation had a positive effect on all post-adoption expectations.<\/jats:p>\n<\/jats:sec>\n<jats:sec>\n<jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title>\n<jats:p>This study broadens perspectives on SST adoption behavior in the library context by identifying some factors that influence library patrons\u2019 continuance decisions. Furthermore, the authors verified the applicability and predictability of the theoretical integration of ECT with UTAUT in a diverse setting because the authors sought survey participants outside of the college population.<\/jats:p>\n<\/jats:sec>","DOI":"10.1108\/lht-02-2018-0025","type":"journal-article","created":{"date-parts":[[2018,11,9]],"date-time":"2018-11-09T04:22:42Z","timestamp":1541737362000},"page":"401-417","source":"Crossref","is-referenced-by-count":23,"title":["Investigating user continuance intention toward library self-service technology"],"prefix":"10.1108","volume":"37","author":[{"given":"Chorng-Guang","family":"Wu","sequence":"first","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]},{"given":"Pei-Yin","family":"Wu","sequence":"additional","affiliation":[],"role":[{"role":"author","vocabulary":"crossref"}]}],"member":"140","reference":[{"key":"key2019092008525061700_ref001","volume-title":"Discovering the Soul of Service","year":"1999"},{"issue":"3","key":"key2019092008525061700_ref002","doi-asserted-by":"crossref","first-page":"351","DOI":"10.2307\/3250921","article-title":"Understanding information systems continuance: an expectation-confirmation model","volume":"25","year":"2001","journal-title":"MIS Quarterly"},{"issue":"2","key":"key2019092008525061700_ref003","doi-asserted-by":"crossref","first-page":"229","DOI":"10.2307\/25148634","article-title":"Understanding changes in belief and attitude toward information technology usage: a theoretical model and longitudinal test","volume":"28","year":"2004","journal-title":"MIS Quarterly"},{"key":"key2019092008525061700_ref004","doi-asserted-by":"crossref","first-page":"375","DOI":"10.1016\/j.chb.2015.03.084","article-title":"How to stimulate the continued use of ICT in higher education: integrating information systems continuance theory and agency theory","volume":"50","year":"2015","journal-title":"Computers in Human Behavior"},{"issue":"2","key":"key2019092008525061700_ref005","doi-asserted-by":"crossref","first-page":"256","DOI":"10.1037\/0033-2909.107.2.256","article-title":"Overall fit in covariance structure models: two types of sample size effects","volume":"107","year":"1990","journal-title":"Psychological Bulletin"},{"issue":"3","key":"key2019092008525061700_ref006","doi-asserted-by":"crossref","first-page":"185","DOI":"10.1177\/135910457000100301","article-title":"Back-translation for cross-cultural research","volume":"1","year":"1970","journal-title":"Journal of Cross-Cultural Psychology"},{"issue":"6","key":"key2019092008525061700_ref007","doi-asserted-by":"crossref","first-page":"938","DOI":"10.1108\/02640470911004048","article-title":"Library self-service: predicting user intentions related to self-issue and return systems","volume":"27","year":"2009","journal-title":"The Electronic Library"},{"issue":"1","key":"key2019092008525061700_ref008","doi-asserted-by":"crossref","first-page":"29","DOI":"10.1016\/0167-8116(95)00027-5","article-title":"Consumer evaluation in new technology-based self-service options: an investigation of alternative models of service quality","volume":"13","year":"1996","journal-title":"International Journal of Research in Marketing"},{"issue":"1","key":"key2019092008525061700_ref009","doi-asserted-by":"crossref","first-page":"56","DOI":"10.1080\/10705519909540119","article-title":"Effects of sample size, estimation methods, and model specification on structural equation modeling fit indexes","volume":"6","year":"1999","journal-title":"Structural Equation Modeling"},{"key":"key2019092008525061700_ref010","doi-asserted-by":"crossref","unstructured":"Fazio, R.H. and Zanna, M.P. 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