{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,6]],"date-time":"2026-07-06T16:57:14Z","timestamp":1783357034423,"version":"3.54.6"},"reference-count":83,"publisher":"Emerald","issue":"4","license":[{"start":{"date-parts":[[2021,6,15]],"date-time":"2021-06-15T00:00:00Z","timestamp":1623715200000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["LHT"],"published-print":{"date-parts":[[2023,8,25]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>This study aims to investigate the role of e-service quality and e-trust for achieving e-loyalty among digital library users in the digital economy. The current study examined the mediation effect of e-trust in the connection between e-service quality and e-loyalty.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Cross-sectional design was applied for the purpose of data collection and empirical findings of the study. Survey method was used for the purpose of data collection from 783 online digital libraries users.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Results reveal that e-service quality positively predicts e-trust in digital economy. Moreover, in digital economy e-trust predicts the e-loyalty. The findings also reveal that e-trust mediates the relationship between e-service quality and e-loyalty links.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>The finding of study suggested that individual level e-trust have a strong effect on e-loyalty in digital economy. Individual level aspects in term of e-service quality have a direct effect on e-trust to improve their e-loyalty. The finding indicated that digital libraries users in future will be more loyal toward e-service quality providers. The results are useful for the management of digital libraries and academia for future. This is the first study that includes e-service quality, e-trust and e-loyalty in the context of digital economy.<\/jats:p><\/jats:sec>","DOI":"10.1108\/lht-07-2020-0165","type":"journal-article","created":{"date-parts":[[2021,6,11]],"date-time":"2021-06-11T04:19:52Z","timestamp":1623385192000},"page":"1006-1021","source":"Crossref","is-referenced-by-count":36,"title":["Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy"],"prefix":"10.1108","volume":"41","author":[{"ORCID":"https:\/\/orcid.org\/0000-0003-1882-0907","authenticated-orcid":false,"given":"Muhammad Khalid","family":"Anser","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Mosab I.","family":"Tabash","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0001-9658-8299","authenticated-orcid":false,"given":"Abdelmohsen A.","family":"Nassani","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0003-3820-9806","authenticated-orcid":false,"given":"Abdullah Mohammed","family":"Aldakhil","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"ORCID":"https:\/\/orcid.org\/0000-0002-7903-9420","authenticated-orcid":false,"given":"Zahid","family":"Yousaf","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","published-online":{"date-parts":[[2021,6,15]]},"reference":[{"issue":"4","key":"key2023082310133494100_ref001","doi-asserted-by":"crossref","first-page":"489","DOI":"10.1504\/IJBIS.2019.103792","article-title":"Exploring e-service quality and its relation with customer satisfaction in the banking sector: an Indian experience","volume":"32","year":"2019","journal-title":"International Journal of Business Information Systems"},{"issue":"1","key":"key2023082310133494100_ref002","doi-asserted-by":"crossref","first-page":"104","DOI":"10.1080\/15332861.2017.1283927","article-title":"Developing a website service quality scale: a confirmatory factor analytic approach","volume":"16","year":"2017","journal-title":"Journal of Internet Commerce"},{"issue":"2","key":"key2023082310133494100_ref003","doi-asserted-by":"crossref","first-page":"92","DOI":"10.5539\/ijms.v9n2p92","article-title":"The impact of e-service quality and e-loyalty on online shopping: moderating effect of e-satisfaction and e-trust","volume":"9","year":"2017","journal-title":"International Journal of Marketing Studies"},{"issue":"7","key":"key2023082310133494100_ref004","first-page":"547","article-title":"Does customer sociability matter? 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