{"status":"ok","message-type":"work","message-version":"1.0.0","message":{"indexed":{"date-parts":[[2026,7,5]],"date-time":"2026-07-05T21:54:47Z","timestamp":1783288487702,"version":"3.54.6"},"reference-count":60,"publisher":"Emerald","issue":"2","license":[{"start":{"date-parts":[[2017,4,10]],"date-time":"2017-04-10T00:00:00Z","timestamp":1491782400000},"content-version":"tdm","delay-in-days":0,"URL":"https:\/\/www.emerald.com\/insight\/site-policies"}],"content-domain":{"domain":[],"crossmark-restriction":false},"short-container-title":["OIR"],"published-print":{"date-parts":[[2017,4,10]]},"abstract":"<jats:sec><jats:title content-type=\"abstract-subheading\">Purpose<\/jats:title><jats:p>Universities across the globe are spending an increasing amount of their budgets to offer web-based services to cater information need especially off-campus students. However, the success of web-based services depends on how well the target users are satisfied with the use of the web services. The purpose of this paper is to assess students\u2019 satisfaction with the use of the Allama Iqbal Open University (AIOU) web-based services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Design\/methodology\/approach<\/jats:title><jats:p>Pilot tested questionnaire-based survey was administered to collect data from a sample of 388; selected through systematic sampling technique from the study\u2019s population consisted of master level students belonged to 11 different academic departments of the Faculty of Social Science and Humanities at the AIOU from all over Pakistan.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Findings<\/jats:title><jats:p>Based on 318 useful questionnaires, response rate 82 percent, the results show that majority of the students were satisfied with the use of at the AIOU web-based services except for online mailing books tracking system, library web OPAC and web radio service. However,<jats:italic>t<\/jats:italic>-test analysis shows that no difference was found in the opinion of male and female respondents in terms of their satisfaction with the use of the web services. ANOVA results indicate that there was no significant difference depicted in satisfaction with the use of the web services among the respondents enrolled in different disciplines of the faculty. Similarly, no significant difference was found among different age groups. Moreover, the respondents belonging to all five provinces; Punjab, Khyber Pakhtunkhwa, Sindh, Baluchistan, Gilgit Baltistan, and Federal Capital territory showed the same level of satisfaction with the use of the services. The results of regression analysis (<jats:italic>R<\/jats:italic><jats:sup>2<\/jats:sup>=0.226) denote that both perceived usefulness and perceived ease of use significantly predicted, 22.6 percent, in students\u2019 satisfaction with the use the web services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Practical implications<\/jats:title><jats:p>The study provides valuable recommendations which may be helpful for web administration of the university to improve AIOU web-based services.<\/jats:p><\/jats:sec><jats:sec><jats:title content-type=\"abstract-subheading\">Originality\/value<\/jats:title><jats:p>To the best knowledge, this is the first study conducted to investigate the satisfaction with the use of the university web-based services in distance education\u2019s perspective of Pakistan.<\/jats:p><\/jats:sec>","DOI":"10.1108\/oir-07-2016-0172","type":"journal-article","created":{"date-parts":[[2017,4,7]],"date-time":"2017-04-07T06:26:00Z","timestamp":1491546360000},"page":"202-218","source":"Crossref","is-referenced-by-count":17,"title":["Assessing distance education students satisfaction with web-based services"],"prefix":"10.1108","volume":"41","author":[{"given":"Muhammad","family":"Arif","sequence":"first","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Kanwal","family":"Ameen","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]},{"given":"Muhammad","family":"Rafiq","sequence":"additional","affiliation":[],"role":[{"vocabulary":"crossref","role":"author"}]}],"member":"140","reference":[{"issue":"2","key":"key2020120804562435900_ref001","first-page":"45","article-title":"Factors affecting the use of e-services from user perspectives: a case study of Al-Balqa Applied University","volume":"5","year":"2013","journal-title":"Journal of Management Research"},{"key":"key2020120804562435900_ref002","article-title":"AIOU in brief","author":"Allama Iqbal Open University","year":"2013"},{"key":"key2020120804562435900_ref201","article-title":"Vice chancellor annual report 2013","author":"Allama Iqbal Open University","year":"2014"},{"key":"key2020120804562435900_ref003","unstructured":"Allama Iqbal Open University (2015), \u201cAbout us\u201d, available at: www.aiou.edu.pk\/AboutUs.asp (accessed March 2, 2015)."},{"issue":"1\/2","key":"key2020120804562435900_ref004","doi-asserted-by":"crossref","first-page":"99","DOI":"10.1108\/01435120910927565","article-title":"Information and digital literacy: a stumbling block to development? 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